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Document #: 555-640-132
Comcode 107 713 786
Issue 1, March 1996
MERLIN LEGEND
Communications System
Releases 3.1 and 4.0
Analog Direct-Line Consoles
Operator's Guide
Contents
Your Analog Direct-Line Console ........................................................... Inside Front-1
Your System Display Console ................................................................................. 2
Describes DSS Buttons, DSS Button Lights
Your Direct-Line Console ...................................................................................... 3
Tones, Rings
Feature Finder ................................................................................................ 4-6
Use to choose the right feature for the activity you want to perform.
Headsets .......................................................................................................... 7
Headpieces, Manual Operation, One-Touch Operation
Call Handling ................................................................................................. 8-9
Answering Calls, Auto Answer All, Making Calls ...................................................... 8
Hold, Conference, Transfer ................................................................................ 9
Messaging .................................................................................................. 10-13
Messaging Features Table ............................................................................... 10
Send/Remove Message, Reminders .................................................................... 11
Signaling & Notify, Receiving Messages .............................................................. 12
Leaving Messages, Posting Messages ................................................................. 13
Using Features ................................................................................................ 14
Feature Button, Feature Codes
Often-Used Features ..................................................................................... 15-22
Account Codes, Alarm, Alarm Clock, Timer, & Calendar ........................................... 15
Authorization Codes, Auto Dial .......................................................................... 16
Barge-In, Callback & Line Request ..................................................................... 17
Call Waiting, Camp-On, Coverage ...................................................................... 18
Direct Voice Mail, Do Not Disturb, Extension Status (Hotel/Motel) .............................. 19
Forward & Follow Me, Night Service, Paging ........................................................ 20
Last Number Dial, Privacy, Recall, Saved Number Dial, System Speed Dial,
Voice Announce ............................................................................................ 22
Programming Buttons & Settings ...................................................................... 23-24
Programming Buttons, Programming Settings ........................................................ 23
Programming Codes ....................................................................................... 24
Pull-Out Card
Use this card to keep track of speed dial codes and group and line numbers.
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Table of Contents
Related Manuals for Lucent Technologies MERLIN LEGEND Release 3.1 Analog Direct-Line Console
Summary of Contents for Lucent Technologies MERLIN LEGEND Release 3.1 Analog Direct-Line Console
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Page 1: Table Of Contents
Document #: 555-640-132 Comcode 107 713 786 Issue 1, March 1996 ® MERLIN LEGEND Communications System Releases 3.1 and 4.0 Analog Direct-Line Consoles Operator’s Guide Contents Your Analog Direct-Line Console ............Inside Front–1 Your System Display Console ................. 2 Describes DSS Buttons, DSS Button Lights Your Direct-Line Console .................. - Page 2 Your Analog Direct-Line Console -Line Buttons- All Telephones Telephones with System Access (SA) Buttons NNN-XXXX Make/receive outside calls SA buttons give you access to inside or outside only. lines for making and/or receiving calls. To make an outside call on an SA button, first dial the Telephones with ICOM Buttons dial-out code (usually 9) that your system ICOM Ring...
- Page 3 Your Analog Direct-Line Console Display Timekeeping Buttons: BIS-22D Note: Time/Timer Exit For more information on timekeeping Stop setting clock, alarm, or date. Set alarm. Select time, day, or date. buttons, see Alarm Clock, Timer, & Exit Timer Calendar, p. 15, and Reminders, Start Stop Stop and Rev...
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Page 4: Your Analog Direct-Line Console
Your System Display Console Display Buttons Display Screen Dedicated Feature Buttons Note: Choose timekeeping functions 2-line, 40-character screen The operation of fixed-feature that shows call information, from the display. buttons may vary depending on time, and date. Message Speaker how your system is set up. See your system manager for details. -
Page 5: Your Direct-Line Console
Your Direct-Line Console -Tones- Tone Meaning Dial tone (steady) You can make a call. Busy (slow repeating tone) The phone you are calling is busy. Fast busy (fast repeating tone) No lines are available. Error (alternating high-low tones) You dialed a number or used a feature incorrectly. Confirmation (double break in You used a feature correctly. -
Page 6: Feature Finder
Feature Finder This table shows where to look for information about performing specific telephone activities. Any features that do not have detailed instructions can be used by following the directions in Using Features (p. 14) or programmed by following the instructions in Programming Buttons & Settings (p. 23). Calling If you want to ... -
Page 7: Customizing Your Phone
Feature Finder Customizing Your Phone If you want to ... Then Program a feature on an unused line button. See Programming Buttons & Settings, p. 23. Adjust volume of the speaker, handset, or ringer. See Ringing/Volume Control and Speakerphone Volume Control, p. 1, or Speaker/Ring Volume, p. - Page 8 Feature Finder Messaging If you want to ... Then Let a co-worker know you called. See Messaging, p. 10–13. Find out if you have a voice mail message, fax, or other message. Signal a co-worker to contact you. Choose a message to leave for co-workers who have display phones.
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Page 9: Headsets
Headsets Headsets are designed for hands-free telephone use and consist of several components, depending upon whether manual or one-touch operation is used. Any of the AT&T headpieces work in either mode. For information on telephone features for headsets, see Auto Answer All, p. 8, and Voice Announce, p. 22. Note: A calling group agent using a headset must press the Headset Hang Up button to complete a call in order to update the supervisor’s Agent button. -
Page 10: Call Handling
Call Handling -Answering Calls- -Making Calls- You can answer a call using the handset, Lifting the handset or pressing the headset, or speakerphone. Different calls Spkrphone button connects you to a free line have distinctive ringing patterns. To identify automatically. When using a headset calls by their ringing patterns, see Rings, (see p. -
Page 11: Hold, Conference, Transfer
Call Handling -Hold- -Transfer- When you have a call or conference on hold, Ask your system manager whether your system your phone beeps once each minute. is programmed for one-touch transfer with automatic completion. For information about 1. Press the Hold button to put a call on hold. Auto Dial buttons, see p. -
Page 12: Messaging
Messaging Your phone system has several features that allow you to leave messages for others in your office. If you use Leave Message or Posted Messages, the person(s) for whom you are leaving a message must have a display phone. If you wish to leave a message for a person who does not have a display telephone, use voice mail and the Direct Voice Mail feature, if available, or Send/Remove Message. -
Page 13: Send/Remove Message, Reminders
Messaging -Send/Remove Message- -Reminders- To program: To program: See Programming Buttons & Settings, p. 23. See Programming Buttons & Settings, p. 23. You can turn the Message light at a Use the Reminder feature to automatically co-worker’s extension on or off using a place ringing calls to phones in the system at programmed Send/Remove Message preset times. -
Page 14: Signaling & Notify, Receiving Messages
Messaging -Signaling & Notify- -Receiving Messages- When your red Message light is on, you To program: have a message from another operator, a co- See Programming Buttons & Settings, p. 23. worker, a fax machine, or voice mail system Signaling. Program a button that will cause a (if available). -
Page 15: Leaving Messages, Posting Messages
Messaging These features can be used to send messages to users who have display telephones. -Leaving Messages- -Posting Messages- To program: To program: See Programming Buttons & Settings, p. 23. See Programming Buttons & Settings, p. 23. To post messages, you must program a To leave a message at a busy or unanswered Posted Messages button. -
Page 16: Using Features
Using Features There are two ways to activate a feature: • Directly, by pressing a programmed Feature button, as explained below • By pressing a line button you programmed with the feature (see Programming Buttons & Settings, p. 23) -Feature Button- To program a line button to be used as your Feature button: 1. -
Page 17: Often-Used Features
Often-Used Features -Account Codes- -Alarm Clock, Timer, & Calendar- These features work on display phones only. To program: To set an alarm at a nondisplay phone, see See Programming Buttons & Settings, p. 23. Reminders, p. 11. When you activate the In some companies, you enter an account code alarm, your phone beeps every day at the set before or during a call to indicate client billing... -
Page 18: Authorization Codes, Auto Dial
Often-Used Features -Auto Dial- -Authorization Codes- This feature must be programmed on a line To program: button; it dials an inside or outside number. See Programming Buttons & Settings, p. 23. Use inside Auto Dial buttons to: This feature is useful at companies where there •... -
Page 19: Barge-In, Callback & Line Request
Often-Used Features -Barge-In- -Callback & Line Request- To use this feature, ask your system manager Your system has two features that you can to program a Barge-In button on your use when an outside line or extension is console. busy. These features give you access to the line or extension when it becomes available. -
Page 20: Call Waiting, Camp-On, Coverage
Often-Used Features Call Waiting- -Coverage- If Call Waiting is on, you hear a call-waiting To program: tone when a call comes in and all your lines See Programming Buttons & Settings, p. 23. are in use. This feature works only on SA Coverage allows calls to your extension to and ICOM buttons, not on line buttons ring elsewhere, so that they can be handled... -
Page 21: Direct Voice Mail, Do Not Disturb, Extension Status (Hotel/Motel)
Often-Used Features -Direct Voice Mail- -Extension Status (Hotel/Motel)- To program: To program: See Programming Buttons & Settings, p. 23. See Programming Buttons & Settings, p. 23. Direct Voice Mail allows an inside caller to call Extension Status lets you monitor telephone directly or transfer a call directly to another status in your system. -
Page 22: Forward & Follow Me, Night Service, Paging
Often-Used Features -Forward & Follow Night Service- To program: Your company may use Night Service to treat See Programming Buttons & Settings, p. 23. calls differently after hours, and you may be responsible for turning Night Service on or off Forward and Follow Me send your calls to at a Night Service button programmed on another phone when you are busy and need your... -
Page 23: Park, Pickup, Park & Pickup
Often-Used Features -Park- -Park & Pickup- Park puts a call on a special type of hold, so To program: that it can be picked up from any phone in the See Programming Buttons & Settings, p. 23. system. Pick up a parked call by using the While a call is parked, use Paging to summon Pickup feature. -
Page 24: Voice Announce
Often-Used Features -Saved Number Dial- Last Number Dial- Must be programmed on a button. To program: To program: See Programming Buttons & Settings, p. 23. See Programming Buttons & Settings, p. 23. This feature automatically redials the last Use this feature to redial a busy or unavailable number you called. -
Page 25: Programming Buttons & Settings
4. Repeat Steps 2 and 3 to program other settings. 5. Slide the T/P switch to center. Copyright © 1996, Lucent Technologies. MERLIN LEGEND is a registered trademark of Lucent Technologies. Mirage, StarSet, and Supra are registered trademarks of Plantronics, Inc. -
Page 26: Programming Codes
Programming Buttons & Settings Programming Codes Account Code Messaging continued Alarm next message Authorization Code posted message Auto Answer All return call Auto Dial scroll inside 22 + extension Paging group 22 + group extension outside 21 + number Paging loudspeaker 9 + line number Callback Park... -
Page 27: Special Characters
Feature Codes Messaging continued Account Code 82 + code + # leave message without Authorization Code 80 + code + # calling 53 + extension Callback delete message Call Waiting next message pick up waiting call return call Camp-On scroll Direct Voice Mail turn off Message light Extension Status... - Page 28 Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it.
- Page 29 OFTEN-USED SYSTEM SPEED DIAL CODES Called Party Code Called Party Code POSTED MESSAGES Message Code Message Code DO NOT DISTURB...
- Page 30 PAGING NUMBERS Paging Group/Page All Loudspeaker Paging Line Zone: Zone: Zone: Zone: Zone: Zone: COVERAGE/PICKUP/CALLING GROUPS Group Name No. Group Name OTHER NUMBERS Called Party Called Party...