Transfer - AT&T MERLIN LEGEND Release 2.0 MLX Direct-Line Consoles Operator's Manual

Features

Transfer

You can transfer calls to inside extensions and outside
numbers. When a call you transferred to an extension goes
unanswered, the call may ring back at your console after a
preset length of time (programmed by your system manager).
Unanswered calls transferred to outside numbers do not ring
back at your console.
You can transfer a call with or without consultation:
When transferring with consultation (to an inside
extension only), you speak to the person receiving the
call before completing the transfer.
When transferring without consultation (to an inside
extension or an outside number), you complete the
transfer without speaking to the person receiving the
call.
How you transfer calls depends on the following:
System setup. The system is either programmed or
not programmed for One-Touch Transfer. With this
feature, a single press of a DSS or Auto Dial button
puts a call on hold for transfer and dials an inside
extension. Ask your system manager about the
availability of One-Touch Transfer.
4-56
Transfer