Employee Communication Survey Form - AT&T MERLIN LEGEND Communications System PBX System Planning Manual

Preparation
Name
Name of work group (Sales, Customer Service)
Please answer each question below.
1 .
Do you regularly use any of the following
WATS
FX (foreign exchange)
Tie
None of the above or don't know
2. Are your phone calls covered when you're away from your desk?
No
Yes
3. Do you cover phone calls for co-workers when they are away from their desks?
N o
Yes
Do you share the incoming call workload with others?
No
Yes With whom?
5. Would you say your phone use is
Heavy
Average
Light
Figure 1-2 Employee Communication Survey Form
1-8 Telephone User Survey
By whom?
For whom?
Which of those people should have a button on your phone used
exclusively for his or her calls?
When you are unable to cover calls, it is done by
Room
outside lines? (Check any that apply)
Extension