AT&T MERLIN LEGEND Communications System PBX System Planning Manual page 125

Features
See "Call Types" in this chapter to
review assigning QCC operators to
receive calls.
Group Calling
See "Extension Status" instructions later
in this chapter for details.
4-20 Group Assigned Features
Planning Form Instructions - Continued
In each column:
5.
Write the group number in the "Group No." space. Start with 1 and
number the groups sequentially.
6. List the extension numbers of all senders in the group in the upper block.
Refer to Form 2a.)
7 . List the extension number of all receivers for the group in the lower
block. (Refer to Form 2a.)
If designating a calling group as a receiver, write "Calling Group" next
to the extension number. (Refer to Form 6e.)
Note: If you have not yet created calling groups, your must defer
naming them as receivers until later.
If naming the QCC queue as a receiver, check that box.
On each copy of Forms 4a, 4b, 5a and 5b that describes a specific
receiver:
8 .
Locate an available button in the "Button Diagram" area.
9 .
Write "Group Cover" and the coverage group number in the space
available.
If designating the QCC Queue as a receiver, locate the "Group Coverage
Calls" block on the back of Form 6a.
10.
Write the extension(s) for the QCC operator position(s) to receive the
calls in the "QCC Operator to Receive Calls" column. (Refer to Form 2a.)
11.
Write the level for each coverage group's calls in the "QCC Queue
Priority Level" column. Assign a value of 1 (highest) through 7.
Group Calling allows you to group the telephones of people (such as ticketing
agents) who all handle the same type of call. Through the Group Calling feature
all telephones in the group are assigned to a single extension number that is
used by both inside and outside callers to reach the group. The individual
extension numbers of the telephones are still used by callers who need to reach
a specific member of the calling group.
Note: The Extension Status must be set for the Group Calling/CMS
configuration in order for calling groups to be available.
Calls to the single extension number are distributed among the group members
in a circular pattern. The system hunts for the first available telephone, starting
with the one that received the last call. If no group member telephone is
available, calls are held in a queue and the caller can be given a recorded
announcement explaining the delay.