Table of Contents
Advertisement
About AltiConsole
AltiConsole 5.1 is an attendant console application for a client system or
personal computer. It connects to AltiWare AltiContact Center 5.1 (or
higher) or AltiWare AltiContact Manager 5.1 (or higher).
AltiConsole can simultaneously support up to 10 operators on the same
AltiWare system. You must purchase an AltiConsole software license for
the number of sessions you want to run.
AltiConsole provides the following call handling functions:
• Placing and answering calls
• Placing calls on hold
• Transferring calls (blind and supervised transfers)
• Transferring calls to voice mail
• Transferring calls to an auto attendant
• Conference calls (with up to six parties)
• Parking calls
• Accessing overhead paging (if available on your system)
• Viewing the call status of users on the system (busy, DND, and so on)
About Multi-Site Console
The Multi-Site Console feature allows the application to act as an
attendant console for multiple systems. Up to 10 sites (servers) can be
added and managed through Multi-Site Console. The total number of
physical extensions supported is 600. The total number of combined
extensions (physical + virtual) supported is 6,000.
New in Version 5.1
• Supports connection through CTProxy
• Ability to enable call recording
• Park and Page
C
H A P T E R
AltiConsole Manual 1
1
Advertisement
Table of Contents
