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Call Statuses
The Status column appears in many of the AltiConsole panels. The call
statuses and their dot indicators [in brackets] can be one of the following.
Generally stated, red means the line is being used, and green means idle.
• AA (Auto Attendant) [a solid red dot]—a call being transferred to the
auto attendant.
• Busy [a solid red dot]—the called party is busy.
• Conferencing [a solid red dot]—call participating in a conference call.
• Connected [a solid red dot]—a call that is connected to a call or
extension.
• Offhook [a solid red dot]—the user's extension is off-hook.
• Disconnect [a solid red dot]—a call is disconnected.
• DND [a solid black dot]—Do Not Disturb, an extension that is not
available to receive calls.
• Error [a solid red dot]—there is an error, usually with regard to the
dialed number. You must hang up to clear this status.
• Hold [a solid red dot]—a call placed on hold by pressing the Hold
button.
• Hold Pending [a red circle]—a call placed on "temporary" hold by
pressing the flash key from the phoneset.
• Idle [a solid green dot]—an extension with no current activity and
available to make or receive calls.
• In Use [a solid red dot]
— an extension that is busy or in an intermediate state (for example,
during a transfer).
— an extension connected to a trunk that is not ready to serve.
• Park [a solid red dot]—a call that is parked, being parked or is in a
Multiple Call Waiting queue.
• Proceeding [a solid red dot]—an extension setting up (dialing) a call.
• Ringing [a solid red dot]—an incoming call that is not yet answered.
• Voice Answer [a solid red dot]—a call transferred to or in an
extension's voice mailbox.
AltiConsole Manual
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