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2.
On the dial pad, enter the extension or phone number to transfer the
call to, then click Dial.
3.
While AltiAgent dials the new number, you're asked to confirm your
decision by clicking the OK button in a confirmation dialog box.
You can click OK before the party answers to do a blind transfer, or
you can wait for the person to answer and then confirm or cancel the
transfer.
Figure 11. Confirming call transfers
At any time before or after the person you're transferring to answers
the phone, you can cancel the transfer by clicking the Cancel button
or by closing the dialog box.
If the transfer is cancelled, AltiAgent reconnects the call to your
extension. The call is also reconnected if the third party doesn't
answer.
Sending Calls to Voice Mail
While connected to a call, click To VM on the main window. When the dial
pad appears, choose the extension number you want to send the call to, then
click OK.
Figure 12. Transfer to Voice Mail
You can also transfer a call to voice mail before you answer it.
AltiAgent Manual
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