Table of Contents
Advertisement
Do Not Disturb
If you select Enable Do Not Disturb, all incoming calls are forwarded
according to your "Enable Busy Call Handling" settings, described below.
When enabled, use the Activity drop-down list to select an activity engaged
by the user:
1 - System, 2 - Personal, 3 - Meeting, 4 - Away from desk,
5 - Out of office for business, 6 - Out of office for personal
The remaining three activity codes (7, 8, 9) are customized by the
administrator.
Note: Selecting Enable Do Not Disturb here has the same effect as
clicking the DND button on the dial pad. Also, if "System" or
"Personal" is the activity selected by the user, it will not be
displayed on AltiView or the Alti-IP phone LCD; all other
activities are displayed.
Busy Call Handling and No Answer Handling
You can use these options to specify how you want to handle incoming
calls when you're already on the phone or when you can't answer the
phone, for example, when you've enabled Do Not Disturb.
If you want to use the Auto Attendant/IVR and you don't know the number
of the phrase or menu you want to use, check with your system
administrator.
Place call in queue is available only if your system administrator has
enabled queueing for you or your workgroup.
Number of Rings Before Forwarding
This setting pertains to almost all the options in this window: the number
of times the phone should ring before the system decides to forward the call
to an extension, voice mail, or the Auto Attendant.
To have AltiView automatically pick up the call, select the Enable
Automatic Answering after x Seconds check box and use the arrow keys
to choose the number of seconds.
Call Waiting Options
Call waiting options are available only if the Enable Busy Call Handling
check box has been selected, but this option is only available for personal
calls.
48 AltiAgent Manual
Advertisement
Table of Contents
