Altigen AltiAgent Manual page 27

For altiware open edition (oe) / altiserv contact center (acc) release 5.0 and alticontact manager (acm) release 5.0
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Dialing By Name or Extension
1.
Use the scroll list box above the dialing pad to select the name or
extension.
2.
Click the Dial button to place the call.
To search by name:
1.
Click anywhere in the text box above the dialing pad, then begin to
type the name of the person you want to call.
The dialing pad transforms into a list that displays matching names.
2.
Click the name you want.
The extension or number appears in the list box, selected for dialing.
3.
Click the Dial button to place the call.
Dialing Speed Dial Numbers
You can use either your own Station Speed Dial numbers or the System
Speed Dial numbers.
See "Configuring Your Station Settings" on page 39 for details on setting
up speed dial numbers.
1.
Depending on which type of speed dial number you want to call, click
the Station Dial tab or the System Dial tab.
2.
Choose the speed dial entry from the list.
3.
Click the Dial button to place the call.
Redialing
To redial the last number called, click the Redial button.
AltiAgent Manual
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Altiagent 5.0

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