Helpful Hints - HP Compaq MultiSeat ms6000 Troubleshooting Manual

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Refer to the comprehensive online technical support at http://www.hp.com/support.
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Refer to
Access the Business Support Center (BSC) at
support information, software and drivers, proactive notification, and worldwide community of peers and
HP experts.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that
your service call is handled properly:
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Be in front of your computer when you call.
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Write down HP Compaq MultiSeat ms6000 Desktop, the computer serial number, product ID
number, and monitor serial number before calling.
● Spend time troubleshooting the problem with the service technician.
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Remove any hardware that was recently added to your system.
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Remove any software that was recently installed.
NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service
provider or dealer.

Helpful Hints

If you encounter problems with the computer, monitor, or software, see the following list of general
suggestions before taking further action:
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Check that the computer and monitor are plugged into a working electrical outlet.
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Check that the computer is turned on and the green power light is on.
● Check that the monitor is turned on and the green monitor light is on.
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Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights
are error codes that will help you diagnose the problem. Refer to Appendix A,
Messages on page 38
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Turn up the brightness and contrast controls of the monitor if the monitor is dim.
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Press and hold any key. If the system beeps, then the keyboard should be operating correctly.
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Check all cable connections for loose connections or incorrect connections.
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Wake the computer by pressing any key on the keyboard or pressing the power button. If the system
remains in suspend mode, shut down the computer by pressing and holding the power button for
at least four seconds then press the power button again to restart the computer. If the system will
not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will
restart if it is set to automatic start after power loss in Computer Setup as soon as power is restored.
If it does not restart, press the power button to start the computer.
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Reconfigure the computer after installing a non-plug and play expansion board or other option. See
Solving Hardware Installation Problems on page 23
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Be sure that all the needed device drivers have been installed. For example, if you are using a
printer, you need a driver for that model printer.
ENWW
Helpful Hints on page 3
for more information.
in this guide.
http://www.hp.com/go/bizsupport
for instructions.
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Helpful Hints 3