Solving Hard Drive Problems - HP Compaq MultiSeat ms6000 Troubleshooting Manual

Solving Hard Drive Problems

Table 2-3
Hard drive error occurs.
Cause
Hard disk has bad sectors or has failed.
Disk transaction problem.
Cause
Either the directory structure is bad or there is a problem with
a file.
Drive not found (identified).
Cause
Cable could be loose.
The system may not have automatically recognized a newly
installed device.
The device is attached to a SATA port that has been hidden in
Computer Setup.
Drive responds slowly after initial power up.
Nonsystem disk/NTLDR missing message.
Cause
The system is trying to start from a media device that is not
bootable.
10 Chapter 2 Troubleshooting Without Diagnostics
Solving Hard Drive Problems
Solution
1. Right-click Start, click Open Windows Explorer, and
select a drive.
Select Properties then select the Tools tab. Under
Error-checking click Check Now.
2. Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
Solution
Right-click Start, click Open Windows Explorer, and select a
drive.
Select Properties then select the Tools tab. Under Error-
checking click Check Now.
Solution
Check cable connections.
See reconfiguration directions in the
Installation Problems on page
recognize the new device, check to see if the device is listed
within Computer Setup. If it is listed, the probable cause is a
driver problem. If it is not listed, the probable cause is a
hardware problem.
If this is a newly installed drive, run the Computer Setup utility
and try adding a POST delay under Advanced > Power-On
Options.
Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in Security > Device
Security.
Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options.
Solution
Remove the media device from the drive.
Solving Hardware
23. If the system still does not
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