Solving Network Problems - HP Compaq MultiSeat ms6000 Troubleshooting Manual

Solving Network Problems

Some common causes and solutions for network problems are listed in the following table. These
guidelines do not discuss the process of debugging the network cabling.
Table 2-11 Solving Network Problems
Wake-on-LAN feature is not functioning.
Cause
Wake-on-LAN is not enabled.
Network driver does not detect network controller.
Cause
Network controller is disabled.
Incorrect network driver.
Network status link light never flashes.
NOTE: The network status light is supposed to flash when there is network activity.
Cause
No active network is detected.
Network controller is not set up properly.
Network controller is disabled.
Network driver is not properly loaded.
System cannot autosense the network.
ENWW
Solution
1. Select Start > Control Panel > Network and Internet.
2. Double-click Network Connections.
3. Right-click Local Area Connection. Click Network and
Sharing Center.
4. Double-click Change Adapter Settings.
5. Click Properties.
6. Click Configure.
7. Click the Power Management tab, then select the check
box to Allow this device to wake the computer.
Solution
1. Run Computer Setup and enable network controller.
2. Enable the network controller in the operating system via
Device Manager.
Check the network controller documentation for the correct
driver or obtain the latest driver from the manufacturer's Web
site.
Solution
Check cabling and network equipment for proper connection.
Check for the device status within Windows, such as Device
Manager for driver load and the Network Connections applet
within Windows for link status.
1. Run Computer Setup and enable network controller.
2. Enable the network controller in the operating system via
Device Manager.
Reinstall network drivers.
Disable auto-sensing capabilities and force the system into the
correct operating mode.
Solving Network Problems 25