Telephone Support; Before Calling Gateway Customer Care - Gateway T2330 - C-141x Convertable Tablet PC User Manual

Chapter 10: Troubleshooting

Telephone support

Before calling Gateway Customer Care

If you have a technical problem with your convertible notebook, follow
these recommendations before contacting Gateway Customer Care:
■ Make sure that your convertible notebook is connected correctly to
a grounded AC outlet that is supplying power. If you use a surge
protector, make sure that it is turned on.
■
If a peripheral device, such as a keyboard or mouse, does not appear
to work, make sure that all cables are plugged in securely.
■
If you have recently installed hardware or software, make sure that
you have installed it according to the instructions provided with it.
If you did not purchase the hardware or software from Gateway, see
the manufacturer's documentation and technical support resources.
■ If you have "how to" questions about using a program, see:
Online Help
■
Printed documentation
■
The Microsoft Windows documentation
■
The software publisher's Web site
■
■
See the troubleshooting section of this chapter.
Warning
■
Have your customer ID, serial number, and order number available,
along with a detailed description of your problem, including the
exact text of any error messages, and the steps you have taken.
■
Make sure that your convertible notebook is nearby at the time of
your call. The technician may have you follow troubleshooting steps.
140
To avoid bodily injury, do not attempt to troubleshoot your
convertible notebook problem if:
Power cords or plugs are damaged
■
Liquid has been spilled into your convertible notebook
■
Your convertible notebook was dropped
■
The case was damaged
■
Instead, unplug your convertible notebook and contact a
qualified computer technician.
www.gateway.com