Page 1 NOTEBOOK REFERENCEGUIDE ®...
Page 3: Table Of Contents
Accessing your online User Guide ......2 Gateway contact information ......2 Contacting Gateway Customer Care .
Page 4 Key types ......... 30 System key combinations .
Page 5 Preventing static electricity discharge ....106 Adding or replacing memory modules ....107 www.gateway.com...
Page 6 Telephone support ........140 Before calling Gateway Customer Care ... . . 140...
Page 7 Appendix A: Legal Information... 143 Index ....... . 153...
Page 8 Contents...
Page 9: Chapter 1: About This Reference
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...
Page 10: About This Guide
About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive.
Page 11: Microsoft Certificate Of Authenticity
For more information For more information about your notebook, visit Gateway’s Support page at on your notebook’s label. The Support page also has links to additional Gateway documentation and detailed specifications.
Page 12 CHAPTER 1: About This Reference...
Page 13: Chapter 2: Checking Out Your Notebook
Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area • LCD panel CHAPTER2...
Page 14: Front
CHAPTER 2: Checking Out Your Notebook Front Component Icon Headphone jack Microphone jack Power indicator Battery charge indicator Battery charge indicator Power indicator Microphone jack Headphone jack Description Plug amplified speakers or headphones into this jack. The built-in speakers are turned off when speakers or headphones are plugged into this jack.
Page 15: Left
Ethernet jack Memory card reader HDMI out jack HDMI (optional) USB ports www.gateway.com Memory card reader Express Card slot Ventilation fan Description Plug an Ethernet network cable into this jack. Plug the other end of the cable into a cable modem, DSL modem, or an Ethernet network jack.
Page 16 CHAPTER 2: Checking Out Your Notebook Component Icon Ventilation fan Express Card slot Wireless network switch Description Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.
Page 17: Right
Right Component Icon DVD drive USB port www.gateway.com DVD drive Description Insert CDs or DVDs into this drive. For more information, see “Using the DVD drive” on page 56. To determine the type of drive in your notebook, examine the drive tray’s plastic cover and compare the logo to those listed in “Identifying drive types”...
Page 18: Back
CHAPTER 2: Checking Out Your Notebook Back Kensington lock slot Modem jack (optional) Component Icon Modem jack (optional) Kensington™ lock slot Monitor port Power connector Description Plug a dial-up modem cable into this optional jack. For more information, see optional dial-up modem” on page Secure your notebook to an object by connecting a Kensington cable lock to this slot.
Page 19: Bottom
107. The hard drive is located in this bay. For more information, see “Replacing the hard drive kit” on page 111. Includes the Customer Care contact information. For more information, see “Gateway contact information” on page Battery lock Memory...
Page 20: Keyboard Area
CHAPTER 2: Checking Out Your Notebook Keyboard area Keyboard area for select models Speaker Multimedia panel (optional) Power button Keyboard Status indicators Component Icon Keyboard Power button Speakers Multimedia panel (optional) Fingerprint reader (optional) Description Provides all the features of a full-sized, computer keyboard.
Page 21 For more information, see page Keyboard area for select models Multimedia panel (optional) Speaker Power button Keyboard Status indicators www.gateway.com “Using the EZ Pad touchpad” on “Using the status indicators” on Touchpad Fingerprint reader (optional) Speaker...
Page 22 CHAPTER 2: Checking Out Your Notebook Component Icon Keyboard Power button Speakers Multimedia panel (optional) Touchpad Fingerprint reader (optional) Status indicators Description Provides all the features of a full-sized, computer keyboard. For more information, see keyboard” on page Press to turn the power on or off. You can also configure the power button for Sleep/Resume mode.
Page 23: Lcd Panel
Microphone (optional) Webcam (optional) Webcam status indicator (optional) www.gateway.com Microphone (optional) Webcam (optional) Webcam status indicator (optional) Description Use to talk through when making Voice over Internet Protocol (VoIP) calls. Important: The optional microphone is only available when purchased with the optional webcam.
Page 24 CHAPTER 2: Checking Out Your Notebook...
Page 25: Chapter 3: Setting Up And Getting Started
Setting Up and Getting Started • Working safely and comfortably • Connecting the AC adapter • Connecting to a broadband modem or network • Connecting the optional dial-up modem • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook •...
Page 26: Working Safely And Comfortably
Notebook operating temperatures can become quite high, increasing the risk of burns to your legs. Instead, use a laptop desk to protect your legs. • Do not use the notebook on any soft, conforming surface, such as your lap, a blanket, carpet, or a sofa.
Page 27: Setting Up Your Computer Desk And Chair
Avoiding discomfort and injury from repetitive strain • Vary your activities to avoid excessive repetition. • Take breaks to change your position, stretch your muscles, and relieve your eyes. • Find ways to break up the work day, and schedule a variety of tasks. www.gateway.com...
Page 28: Connecting The Ac Adapter
Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged.
Page 29: Protecting From Power Source Problems
AC power until the battery charge indicator turns blue. contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see page Protecting from power source problems...
Page 30: Connecting To A Broadband Modem Or Network
CHAPTER 3: Setting Up and Getting Started notebook and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your notebook. Warning High voltages can enter your notebook through both the power cord and the modem connection.
Page 31: Connecting The Optional Dial-Up Modem
Insert one end of the modem cable into the modem jack Insert the other end of the modem cable into a telephone wall jack. www.gateway.com on your notebook. Important The modem will not work with digital or PBX telephone lines.
Page 32: Starting Your Notebook
CHAPTER 3: Setting Up and Getting Started Starting your notebook Warning Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution Provide adequate space around your notebook so air vents are not obstructed.
Page 33: Waking Up Your Notebook
Hibernate mode, however, the programs that were running when your notebook entered Hibernate mode are running just as you left them. www.gateway.com For more information about connecting peripheral devices, see See the documentation that came with each device for its setup (Start).
Page 34: Restarting (Rebooting) Your Notebook
CHAPTER 3: Setting Up and Getting Started To put your notebook to sleep: • Click saves your session and partially shuts down to save power. -OR- Press F You can change the Sleep mode from the standard Sleep mode (default) to Hybrid Sleep.
Page 35: Using The Status Indicators
The status indicators are located below the touchpad. Wireless network www.gateway.com (Start), click the arrow next to the lock icon, then Important If your notebook does not turn off immediately, complete the...
Page 36 CHAPTER 3: Setting Up and Getting Started Indicator Wireless network Caps lock Num lock DVD drive Hard drive Icon Description LED on - Optional wireless IEEE ■ 802.11 radio is turned on. LED off - Optional wireless IEEE ■ 802.11 radio is turned off. LED on - Caps lock is turned on.
Page 37: Using The Keyboard
System keys Numeric keypad Windows key You can attach an external keyboard to the notebook using a USB port. You do not need to shut down the notebook to connect a USB keyboard. www.gateway.com Application key Arrow keys Navigation keys...
Page 38: Key Types
CHAPTER 3: Setting Up and Getting Started Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Numeric keypad Function keys System keys Navigation keys Windows key...
Page 39: System Key Combinations
Press and hold , then press this system key... www.gateway.com key and a system key at the same time, To... Toggle the status indicators on or off. For more information, see indicators”...
Page 40 CHAPTER 3: Setting Up and Getting Started Press and hold , then press this system key... To... Turn the optional Bluetooth radio on or off. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.
Page 41 Press and hold To... , then press this system key... Increase the brightness of the display. Decrease the brightness of the display. Increase volume. For more information, see “Adjusting the volume” on page Decrease volume. For more information, see “Adjusting the volume”...
Page 42: Using The Optional Fingerprint Reader
CHAPTER 3: Setting Up and Getting Started Using the optional fingerprint reader Your notebook may include a fingerprint reader that provides enhanced security and convenience. The fingerprint reader is located between the left and right touchpad buttons. Features include: • Secure logon to Windows and fast user switching between user accounts •...
Page 43: Enrolling Your Fingerprints
Enrollment to the hard disk—Select this option to save your fingerprint to the hard drive. If you plan to enroll more than 21 fingerprints, you must select this option. The User Enrollment wizard opens. www.gateway.com (Start), , Protector Suite QL, then All Programs...
Page 44 CHAPTER 3: Setting Up and Getting Started If you want to run the TouchStrip Tutorial, leave the Run interactive tutorial check box selected, then click Next. The TouchStrip Tutorial runs. After you have completed the tutorial, the Enrollment screen appears. -OR- If you do not want to run the TouchStrip Tutorial, click to uncheck the Run interactive tutorial check box, then...
Page 45: Using The Fingerprint Control Center
Add new fingerprints to the database • Edit or delete fingerprints from the database • Modify how fingerprints are used for logging onto the notebook • Modify how the fingerprint reader is used for scrolling www.gateway.com two more times, then click Next. The...
Page 46: Using The Password Bank
CHAPTER 3: Setting Up and Getting Started To use the Fingerprint Control Center: Click click Control Center. The Fingerprint Control Center opens. If you are logged into the notebook with administrator privileges, click Elevate administrative privileges for user so you can make changes to the settings. Click the yellow arrow in front of an option, then click the option or setting you want to change.
Page 47: Using The Fingerprint Reader Features
Your Internet browser opens and automatically logs you onto the Web site. Using the fingerprint reader features For more information about the fingerprint reader and how to use its features, click QL, then click Help. www.gateway.com (Start), All Programs , Protector Suite...
Page 48: Using The Ez Pad Touchpad
CHAPTER 3: Setting Up and Getting Started Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Left button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents.
Page 49 Select an object on the screen. Start a program or open a file or folder. www.gateway.com Move your finger around on the touchpad. If you run out of space and need to move the pointer farther, lift your finger, move it to...
Page 50 CHAPTER 3: Setting Up and Getting Started To... Do this... Access a shortcut menu or find more information about an object on the screen. Move an object on the screen. Position the pointer over the object. Quickly press and release the right button once.
Page 51: Using The Optional Multimedia Panel
(Windows Vista Home Basic). Plays or pauses the CD or DVD. Stops playing the CD or DVD. Skips back one CD track or DVD chapter. Skips ahead one CD track or DVD chapter. www.gateway.com Capacitive volume control Mute sound Skip ahead Skip back...
Page 52 CHAPTER 3: Setting Up and Getting Started Button Description Mutes the sound. Press again to restore the sound. For more information, see Capacitive volume control—Swipe your finger on the volume sensor strip to change the volume. To increase volume, move from the –...
Page 53: Using The Optional Webcam
Internet chat programs to add video and audio to your chat session. In addition, by using the software included with the webcam, you can take pictures or create video clips. Microphone www.gateway.com “Adjusting the volume” on page Webcam Status indicator...
Page 54 CHAPTER 3: Setting Up and Getting Started To use the webcam: Click Software, then click Camera Assistant Software. The Camera Assistant Toolbar opens. -OR- Right-click taskbar, then click Show Toolbar. The Camera Assistant Toolbar opens. Button Start camera Effects Properties Settings Help on.
Page 55 Click (Start camera). The Camera Assistant opens. Click one of the following: Button Icon Snapshot Video recording Audio recording Functions Resolution Mute Effects Description Take a picture of what is currently in the preview screen. Create a video recording.
Page 56: Adjusting The Brightness
CHAPTER 3: Setting Up and Getting Started Camera Assistant Toolbar or click Camera Assistant. Internet chat service, see the help for that service. Adjusting the brightness To adjust screen brightness: • Use the increase brightness and decrease brightness keys on the keyboard. For more information, see key combinations”...
Page 57: Adjusting The Volume
To adjust the volume from Windows: Click slider opens. Click and drag the slider up to increase volume and down to decrease volume. www.gateway.com (Start), All Programs, Accessories For more information about the Windows Mobility Center, see ) on the taskbar. The volume control Volume “System key...
Page 58 CHAPTER 3: Setting Up and Getting Started To mute the volume, click click it again. To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. volume independently of general volume (such as the volume used for music and game sounds).
Page 59: Turning Your Wireless Radio On Or Off
Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11 and Bluetooth communication devices are examples of devices that provide wireless communication.
Page 60 CHAPTER 3: Setting Up and Getting Started If the wireless IEEE 802.11 radio does not turn on automatically, press F indicator turns on. For the location of the wireless status indicator, see -OR- Click Windows Mobility Center. When the Windows Mobility Center window opens, click Turn wireless on.
Page 61: Bluetooth Radio
Area Network, see “Bluetooth Networking” in your online User Guide Help For more information about Bluetooth, click Start, then click Help and Support. Type the keyword Bluetooth in the Search Help box, then press NTER www.gateway.com “Left” on page + F6. + F6.
Page 62 CHAPTER 3: Setting Up and Getting Started Disabling the Bluetooth radio You should disable the Bluetooth radio while traveling by airplane to prevent it from being accidently turned on while in flight. To disable the Bluetooth radio: • Slide the wireless network switch to the OFF position to disable both IEEE 802.11 and Bluetooth.
Page 63: Chapter 4: Using Drives And Accessories
Using Drives and Accessories • Using the DVD drive • Using the memory card reader • Adding and removing an Express Card • Installing a printer or other peripheral device • Viewing the display on a projector, monitor, or television CHAPTER4...
Page 64: Using The Dvd Drive
You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo...
Page 65: Using A Dvd Drive
Place the disc in the tray with the label facing up, then press down carefully on the disc until it snaps into place. Push the tray in until it is closed. www.gateway.com Manual eject hole Eject button “Cleaning CDs or DVDs”...
Page 66 CHAPTER 4: Using Drives and Accessories To remove a CD or DVD: Press the eject button on the DVD drive. After the tray opens slightly, pull the disc tray completely open. Carefully lift on the edges of the disc until it snaps off of the spindle.
Page 67: Using The Memory Card Reader
The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, Secure Digital™, Mini Secure Digital™, RS-MultiMediaCard™, and xD-Picture Card™. Important RS-Multimedia Card and Mini Secure Digital cards require the use of an adapter that is available with the media. www.gateway.com...
Page 68: Inserting A Memory Card
CHAPTER 4: Using Drives and Accessories Inserting a memory card To insert a memory card: • Insert the memory card into the memory card slot with the label facing up and the arrow on the label pointing towards the notebook. Using a memory card To access a file on a memory card: Click...
Page 69: Adding And Removing An Express Card
Click the Express Card name, then click OK. The Safe to Remove Hardware dialog box opens. Click OK. Pull the Express Card out of your notebook. www.gateway.com Important If the remove hardware icon does not appear on the taskbar, click button.
Page 70: Installing A Printer Or Other Peripheral Device
CHAPTER 4: Using Drives and Accessories Installing a printer or other peripheral device Your notebook has one or more of the following ports: Universal Serial Bus (USB) and HDMI (digital audio/video). You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your notebook.
Page 71: Viewing The Display On A Projector, Monitor, Or Television
If you are using the VGA port, connect one end of the VGA cable to the monitor, projector, or television. -OR- If you are using the HDMI port, connect one end of the HDMI cable to the monitor, projector, or television. www.gateway.com...
Page 72 CHAPTER 4: Using Drives and Accessories Plug the other end of the VGA cable into the monitor port -OR- Plug the other end of the HDMI cable into the optional HDMI port on your notebook. Turn on your notebook. Plug the projector’s, monitor’s, or television’s power cord into an AC power source and turn it on.
Page 73: Adjusting The Display Properties
Center window opens. “Using the Windows Mobility Center” in your online User Guide. Click Settings dialog box opens. www.gateway.com +F4 to switch between viewing the display on Important If a monitor, projector, or television is connected and you close the...
Page 74: Using The Projector Or Monitor For A Presentation
CHAPTER 4: Using Drives and Accessories Click monitor 2. Adjust properties such as Resolution or Colors if necessary. To use the monitor, projector, or television as a “mirror” (duplicate) of the notebook display (both displays have the same content), click to deselect the check box for Extend my Windows desktop onto this monitor.
Page 75 Click (Change presentation settings). The Presentation Settings dialog box opens. Adjust properties such as Turn off screen saver and Set the volume to if necessary. Click OK. Click Turn on to turn on the presentation settings. When you are finished giving the presentation, click Turn off...
Page 76 CHAPTER 4: Using Drives and Accessories...
Page 77: Chapter5 Managing Power
CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Recalibrating the battery • Extending battery life • Changing notebook power settings...
Page 78: Monitoring The Battery Charge
Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This design...
Page 79: Changing Batteries
Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard if mishandled.
Page 80: Recalibrating The Battery
Turn your notebook over. Open the LCD panel. Recalibrating the battery Important Do not interrupt the battery recalibration process. If recalibration is interrupted, you must start the process over again. If your notebook unexpectedly goes into Sleep mode while you are using it but the battery charge is not low, you may need to recalibrate your battery.
Page 81: Extending Battery Life
Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see information” on page...
Page 82: Using Alternate Power Sources
• Select the Power saver power plan to get maximum power savings. notebook power settings” on page • Close the LCD panel to turn off the display while you are not using your notebook. The display stays off until you open the panel again.
Page 83: Changing Power Modes
Always save your work before using Sleep mode. In Sleep mode, your notebook reduces or turns off the power to most devices except memory. However, the information in memory is not saved to the hard drive. If power is interrupted, the information is lost. www.gateway.com “Changing...
Page 84: Changing Notebook Power Settings
When in Hibernate mode, your notebook saves all memory information to the hard drive, then turns the power completely off. If your notebook is... In Sleep, Hybrid Sleep, or Hibernate mode Changing notebook power settings You can change the function of your notebook’s power button, Sleep system key, and power-saving timers by changing power settings on your notebook.
Page 85 • High performance - This power plan sacrifices battery life in order to gain performance. Use this plan if you need additional computing power for your program. Your battery may not last as long as you are accustomed to under the other two power plans.
Page 86: Changing Advanced Settings
Changing advanced settings Advanced power settings let you assign different power saving modes to the power button and Sleep system key. You can also select which power saving mode is activated when you close the LCD panel. To change advanced power management settings: Click Windows Mobility Center.
Page 87 Click the + in front of Sleep, then click the + in front of Allow hybrid sleep. Change the values to On for On battery and Plugged Help For more information about hybrid sleep, click Start, then click Help and Support. Type the keyword hybrid in the Search Help box,...
Page 88 CHAPTER 5: Managing Power...
Page 89: Chapter 6: Traveling With Your Notebook
Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips CHAPTER6...
Page 90: Packing Your Notebook
CHAPTER 6: Traveling with Your Notebook Packing your notebook • Remove all discs, express cards, peripheral devices, and cables. Remember to pack those you will need while traveling. • Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food.
Page 91: Radio Frequency Wireless Connections
Contact your network administrator for more information about remote access. • Take extra recordable media for transferring files between computers and backing up files. www.gateway.com for general wireless regulatory For more information about turning your wireless device on or off,...
Page 92: Security
The password feature is very secure, with no easy way to recover a forgotten password. If you forget your password, you must return your notebook to Gateway for service. To create a startup password: Restart your notebook. As soon as you see a startup screen, press F2.
Page 93: Power
• If your notebook has been exposed to cold temperatures, let it warm to room temperature before turning it on. • Carry proof of ownership or a merchandise passport when traveling internationally. www.gateway.com NTER NTER “Managing Power”...
Page 94 • Take your recovery discs in case you need to install an additional driver or software. Gateway Recovery Center. You can create a Drivers and Applications Recovery disc using the...
Page 95: Chapter 7: Maintaining Your Notebook
Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system CHAPTER7...
Page 96: Caring For Your Notebook
CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: • Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. •...
Page 97: Cleaning The Exterior
Use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth. www.gateway.com...
Page 98: Maintaining The Battery
CHAPTER 7: Maintaining Your Notebook Maintaining the battery The life span of a notebook battery is about 1.5 to 3 years, under normal conditions. As the battery begins to die, you will have to recharge the battery more frequently because it cannot hold a full charge.
Page 99: Cleaning Cds Or Dvds
Problem solving may also involve re-installing some or all of the notebook’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare your notebook for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible.
Page 100: Recovering Pre-Installed Software And Drivers
You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. “Recovering pre-installed software and 92. For instructions on reinstalling “Using Microsoft System Restore” on 103.
Page 101 To create discs for recovering pre-installed software and drivers: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens.
Page 102 CHAPTER 7: Maintaining Your Notebook Insert a blank, recordable disc into the recordable disc drive, then click Next. If an AutoPlay dialog box opens, click the x in the upper-right corner to close it. A dialog box opens that tells you the number of blank discs you need to create a full set of recovery discs.
Page 103 Important If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see “Recovering pre-installed software and drivers using recovery discs”...
Page 104 CHAPTER 7: Maintaining Your Notebook To recover software that was pre-installed, click Programs, then click Application recovery. - OR - To recover device drivers that were pre-installed, click Hardware, then click Device driver recovery. Click the software or driver you want to recover, then click Next.
Page 105 Insert a software and driver recovery disc into the CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file Grc_Vista.exe on the disc.
Page 106 Click Next. If the software or driver is not shown on the list and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc.
Page 107: Using Microsoft System Restore
Help and Support. Type windows system restore in the Search Help box, then press E To restore using Microsoft System Restore: Click Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. www.gateway.com “Manually creating a restore point” on NTER (Start), Control Panel, System and...
Page 108 CHAPTER 7: Maintaining Your Notebook On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. Click the restore point you want, click Next, then click Finish. A confirmation message box appears. Click Yes.
Page 109 Manually creating a restore point To manually create a restore point: Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. On the left side of the window, click Create a restore point or change settings, then click Next.
Page 110: Recovering Your System To Its Factory Condition
To delete everything on your hard drive and re-install all factory software: If you can still run Windows: Click Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Recovery, then click Next. Your notebook restarts. If you cannot run Windows: Turn on or restart your notebook.
Page 111: Recovering Your System Using The Windows Dvd
When the prompt “Press any key to boot from CD or DVD” appears, press any key on your keyboard. A list of valid boot devices appears. www.gateway.com Important Before your hard drive is recovered, your personal files will be Caution Continuing with the full factory recovery will delete everything on “To...
Page 112 CHAPTER 7: Maintaining Your Notebook Press the arrow keys to select the drive containing the Windows DVD, then press E instructions. After Windows is completely re-installed, use the software and driver recovery discs you created to recover your notebook’s pre-installed software and device drivers.
Page 113: Chapter 8: Upgrading Your Notebook
Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit CHAPTER8...
Page 114: Preventing Static Electricity Discharge
CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the battery before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook.
Page 115: Adding Or Replacing Memory Modules
Adding or replacing memory modules Important Use only memory modules designed for your Gateway notebook. Tools You need a small Phillips screwdriver to replace memory modules. Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any slot.
Page 116 CHAPTER 8: Upgrading Your Notebook Loosen the memory bay cover screw (this screw cannot be removed). Screw Lift the memory bay cover, then remove it.
Page 117 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Clip Clip...
Page 118 CHAPTER 8: Upgrading Your Notebook Pull the memory module out of the slot. Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction.
Page 119: Replacing The Hard Drive Kit
To replace the hard drive kit: Create a Drivers and Applications Recovery disc using the Gateway Recovery Center. For more information, see “Recovering pre-installed software and drivers” on page Back up any data you want to transfer to the new hard drive.
Page 120 CHAPTER 8: Upgrading Your Notebook Turn your notebook over so the bottom is facing up, then remove the battery. For more information, see “Changing batteries” on page Loosen the three hard drive bay cover screws (these screws cannot be removed). Lift the hard drive bay cover, then remove it.
Page 121 Using the plastic tab, slide the old hard drive, then remove it. If your new hard drive already includes the hard drive bracket, go to step 17. -OR- If you need to move the hard drive bracket from your old hard drive to your new hard drive, go to step 13.
Page 122 CHAPTER 8: Upgrading Your Notebook Remove the bracket from the old drive. Place the new drive, label side up, onto the bracket so the screw holes line up. Replace the screws that secure the bracket to the drive. Slide the new hard drive kit into your notebook, then replace the screws that secure the hard drive kit to the notebook.
Page 123: Chapter9 Troubleshooting
CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support...
Page 124: Safety Guidelines
Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. For more information about preventing damage from static electricity, see “Preventing static electricity discharge”...
Page 125: Troubleshooting
Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.
Page 126: Display
You see an “Access Denied” or “Write protect” error message • Move the write-protection tab in the upper-right corner of the diskette down (unprotected). • The diskette may be full. Delete unnecessary files on the diskette and try again. • Not all diskettes are IBM-compatible.
Page 127: Dvd Drives
If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.
Page 128 • Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Clean the disc. For more information, see or DVDs”...
Page 129: Ethernet
Recycle Bin has been emptied, the file cannot be restored. then click Help and Support. Type the keyword System Restore in the Search Help box, then press E www.gateway.com “Using a tray-load DVD drive” on page Caution If a file was deleted while holding down the S...
Page 130: Fingerprint Reader
Fingerprint reader The fingerprint reader does not recognize your fingerprint • Make sure that you are using the correct method for swiping your finger. For more information, see the TouchStrip Tutorial” on page • Make sure that you are using a finger that you have enrolled.
Page 131: Internet
ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. www.gateway.com “Back” on page “Left” on page 129. Help For more information about troubleshooting Internet 111.
Page 132: Keyboard
Connecting to a Web site takes too long Many factors can affect Internet performance: • The condition of the telephone lines in your residence or at your local telephone service • The condition of the Internet computers to which you connect and the number of users accessing those computers •...
Page 133: Media Center
Media Center mode is available only on Windows Vista Home Premium and Windows Vista Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and Support.
Page 134 Quality of video cables—Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from Gateway. quality. A poor cable connection can lower video quality. •...
Page 135 VGA or an HDMI display device and automatically changes the display settings for the type of display device you are using. For more information, review the FAQ topic at www.gateway.com. You want to change display settings to get better TV or DVD image quality •...
Page 136: Memory
You want to know whether you can play recorded videos on other computers • Yes, you can. A DVR-MS file recorded to DVD can be replayed on another computer with Media Center or on a computer without Media Center provided that it has a DVD player and DVD decoder software (such as PowerDVD).
Page 137: Memory Card Reader
Help and Support. Type the keyword dialing in the Search Help box, then press E www.gateway.com Help For more information about dialing properties, click Start, then NTER “Left” on...
Page 138 To check the dialing properties: Click Panel window opens. Click Hardware and Sound. Click the Phone and Modem Options. The Phone and Modem Options dialog box opens. Click the Dialing Rules tab. Click the location from which you are dialing, then click Edit.
Page 139 You cannot connect to the Internet • The ISP may be having technical difficulties. Contact your ISP for technical support. • See if the modem works with a different communications program. The problem may be with just one program.
Page 140: Mouse
Click Phone and Modem Options. The Phone and Modem Options dialog box opens. Click the Modems tab. Click your modem, then click Properties. The Modem Properties dialog box opens. Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics.
Page 141: Networks (Wired)
0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network. www.gateway.com NTER “Left” on page...
Page 142 Your wired Ethernet network is running slower than you expect • If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps).
Page 143: Networks (Wireless)
If your access point uses WEP, go to the Wireless Networking Properties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys. www.gateway.com Important Note any antenna placement constraints in the access point user (Start), right-click Network, then click...
Page 144 You are in a wireless network, but no available networks are listed in the Connect to a network dialog box • If the network you are attempting to access does not broadcast its SSID, you need to request the SSID from the administrator and add that network’s information into the wireless utility.
Page 145: Passwords
You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. Power Your notebook is not working on AC power •...
Page 146: Printer
Printer Help For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooting in the Search Help box, then press E The printer will not turn on • Make sure that the printer is online. Many printers have an online/offline button that you may need to press.
Page 147: Sound
Make sure that Mute controls are turned off. Status indicators The status indicators are not functioning • Make sure the status indicators are turned on. Press +F1 to toggle the indicators. www.gateway.com NTER “Adjusting the volume” on page “Adjusting the volume” on page...
Page 148: Touchpad
Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on.
Page 149 If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.
Page 150 CHAPTER 9: Troubleshooting...
Page 151: Legal Information
APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices...
Page 152: Important Safety Information
24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection. Your Gateway notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this notebook, it is important that the safety instructions marked on the notebook and in the documentation are followed.
Page 153: Replacement Parts And Accessories
• The notebook was dropped or the cabinet is damaged. • The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless guidance Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft.
Page 154: United States Of America
Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.
Page 155 FCC rules. FCC declaration of conformity Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the notebook. Caution Recycle or dispose of the used notebook properly according to federal, state and local laws.
Page 156 Warning This product contains chemicals known to the State of California to cause cancer, birth defects, and/or other reproductive harm. For additional information regarding this product warning, go to www.gateway.com/prop65. Mercury Warning Warning THE LAMP IN THIS DISPLAY CONTAINS MERCURY. DISPOSE ACCORDING TO LOCAL, STATE, AND FEDERAL LAW.
Page 157 Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook.
Page 158: Japanese Modem Notice
Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly.
Page 159: Environmental Information
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
Page 160 Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
Page 161 Index AC adapter connecting connector international adapters accessories safety precautions acoustic handset coupler application key arrow keys audio adjusting volume back button headphone jack microphone jack muting next button pause button play button stop button troubleshooting volume down button volume up button audio CD cleaning inserting...
Page 162 connecting troubleshooting camera See digital camera Camera Assistant Camera Assistant Toolbar Capacitive volume control Caps Lock indicator cards Express Card slot inserting Express Card inserting memory card memory card slot memory cards supported removing Express Card removing memory card slots troubleshooting Express Card troubleshooting memory...
Page 163 User Guide double-clicking dragging drivers recovery discs re-installing drives DVD/CD-RW DVD±RW hard drive HD DVD www.gateway.com HD-DVD RW identifying drive types multi-format DVD±RW replacing hard drive status indicators troubleshooting types DSL modem connecting troubleshooting cleaning controlling playback eject button...
Page 164 Fn key folders opening function keys Gateway contact information model number serial number Support Gateway Recovery Center re-installing drivers re-installing programs Index re-installing software hard drive indicator installing replacing troubleshooting HDMI (TV) out jack HDMI port headphone jack...
Page 165 Windows wireless Ethernet labels Customer Care Microsoft Certificate of Authenticity model number serial number latch battery LCD panel cleaning www.gateway.com switching display troubleshooting LCD/CRT system key line protector line tester lock cable Kensington cable maintenance cleaning Media Center troubleshooting...
Page 166 adding external color quality port screen resolution troubleshooting external using using external mouse connecting troubleshooting USB port moving pointer screen objects MP3 player memory cards multimedia adjusting volume using DVD drive multimedia panel mute button muting sound navigation keys network troubleshooting network jack networking...
Page 167 See memory rebooting notebook recalibrating battery recharging battery recovering defaults drivers programs software system Windows www.gateway.com with Gateway Recovery with Windows DVD with Windows System recovery discs creating drivers programs software using Recycle Bin deleting files emptying regional code...
Page 168 safety avoiding repetitive strain caring for notebook general precautions guidelines for troubleshooting posture reducing eye strain setting up computer sitting at computer static electricity scanner installing USB port screen resolution troubleshooting screen objects getting information moving selecting scroll zone security startup password while travelling security features...
Page 169 DVD drive Express Cards external monitor faxes files general guidelines hard drive Internet connection keyboard LCD panel Media Center www.gateway.com memory memory card reader modem mouse network passwords power printer projector safety guidelines screen screen area screen resolution...
Page 170 VGA port video HDMI out jack monitor port projector port troubleshooting VGA port video camera connecting volume adjusting adjusting modem controls muting system keys troubleshooting waking up notebook webcam Webcam status indicator Windows Product Key Code Windows Hotstart Windows Media Player Windows System Restore creating restore point wired Ethernet...
Page 172 MAN AVALON HW REF GDE R1 5/08...

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Gateway M-1412 Reference Manual

Chapter 1: About this Reference

Chapter 2: Checking out Your Notebook

Chapter 3: Setting up and Getting Started

Chapter 4: Using Drives and Accessories

CHAPTER5 Managing Power

Chapter 6: Traveling with Your Notebook

Chapter 7: Maintaining Your Notebook

Chapter 8: Upgrading Your Notebook

CHAPTER9 Troubleshooting

Quick Links

Troubleshooting

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Summary of Contents for Gateway M-1412

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Table of Contents