Gateway T2330 - C-141x Convertable Tablet PC User Manual
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Gateway T2330 - C-141x Convertable Tablet PC User Manual

Gateway T2330 - C-141x Convertable Tablet PC User Manual

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Summary of Contents for Gateway T2330 - C-141x Convertable Tablet PC

  • Page 3: Table Of Contents

    Identifying your model ........16 Gateway model and serial number ......16 Microsoft Certificate of Authenticity .
  • Page 4 Viewing the display on a projector or monitor ..... .69 Connecting a video camera to your convertible notebook ... . .71 www.gateway.com...
  • Page 5 Reinstalling programs and drivers ......113 Restoring your convertible notebook to the original configuration . . 113 www.gateway.com...
  • Page 6 Telephone support ......... . .140 Before calling Gateway Customer Care ..... . .140 Telephone numbers .

  • Page 7: Getting Help

    Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help...
  • Page 8 Chapter 1: Getting Help Thank you for purchasing our convertible notebook! You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new convertible notebook. Each and every Gateway...

  • Page 9: Gateway Web Site

    Gateway Web site Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your convertible notebook. Visit the Gateway Support Web site at support.gateway.com.
  • Page 10 Notebook Computers documentation, specifications, and guides for all Gateway convertible notebooks. Product Support Tap or click to view a list of all the products that Gateway Product Support supports. Downloads Tap or click to get the latest software updates for BIOS and Downloads driver upgrades.

  • Page 11: Help And Support

    Your convertible notebook includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway convertible notebook. To start Help and Support: ■...

  • Page 12: Searching For A Topic

    Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the problem, tap or click on that icon to open BigFix. To start BigFix: ■ Tap or click , then tap Start All Programs Accessories System Tools or click BigFix www.gateway.com...

  • Page 13: Using Your Computer Guide

    Tap or click , then tap or click Start All Programs Gateway Documentation Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can...
  • Page 14 Chapter 1: Getting Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.com...

  • Page 15: Checking Out Your Gateway Convertible Notebook

    Chapter 2 Checking Out Your Gateway Convertible Notebook • Identifying features • Locating your convertible notebook’s model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your convertible notebook • Purchasing accessories...

  • Page 16: Front

    Chapter 2: Checking Out Your Gateway Convertible Notebook Front Speaker Speaker LCD panel release latch Memory card reader Microphone jack Headphone jack Component Icon Description Speaker Provides audio output when headphones or amplified speakers are not plugged in. LCD panel Open the LCD panel by pressing the release latch.

  • Page 17: Left

    Warning: Power is passed through this port. This docking connection is certified to UL 1950 for use only with port replicators designed for your Gateway convertible notebook. Monitor port Plug an analog VGA monitor or projector into this port. For more information, see “Viewing the display on a projector or...

  • Page 18: Right

    Chapter 2: Checking Out Your Gateway Convertible Notebook Right Modular bay Modem jack Ventilation fan Kensington lock slot Component Icon Description Modular bay Use this bay for a CD drive, combination DVD/CD-RW drive, multi-format DVD±RW drive, or multibay battery. For more information, see “Changing modules”...

  • Page 19: Bottom

    The hard drive is located in this bay. For more information, “Replacing the hard drive kit” on page Pen latch Slide to release the pen. Write, tap, and input directly on your convertible notebook’s display using the cordless pen. www.gateway.com...
  • Page 20 Chapter 2: Checking Out Your Gateway Convertible Notebook Component Icon Description System label Includes the product model number. For more information, “Identifying your model” on page Modular bay Use this bay for a CD drive, combination DVD/CD-RW drive, multi-format DVD±RW drive, or multibay battery. For more information, see “Changing modules”...

  • Page 21: Keyboard Area

    “Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, tap or click Start, All Programs, then tap or click Gateway Documentation. Power button Locks the power button so the convertible notebook cannot lock be accidently turned off when using it in tablet mode.

  • Page 22: Identifying Your Model

    Gateway model and serial number The label on the bottom of your convertible notebook contains information that identifies your convertible notebook model and its features. Gateway Customer Care will need this information if you call for assistance. www.gateway.com...

  • Page 23: Microsoft Certificate Of Authenticity

    Finding your specifications For more information about your convertible notebook, such as memory size, memory type, and hard drive size, visit Gateway’s Support site at support.gateway.com. The Support site also has links to additional Gateway documentation and detailed specifications. For more information, see “Gateway Web site”...
  • Page 24 Chapter 2: Checking Out Your Gateway Convertible Notebook Memory Large programs, such as multimedia games or graphics programs, use a lot of memory. If your programs are running more slowly than you think they should, try adding more memory. See “Adding or replacing...

  • Page 25: Getting Started

    Chapter 3 Getting Started • Installing the main battery • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a cable or DSL modem or to an Ethernet network • Turning your convertible notebook on and • Using the status indicators •...

  • Page 26: Installing The Main Battery

    Caution If you are using a multibay battery instead of a main battery, insert the weight saver that was included with your multibay battery into the main battery bay. Slide the battery lock to the locked position. www.gateway.com...

  • Page 27: Connecting The Ac Adapter

    Make sure that you use the AC adapter that came with your convertible notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your convertible notebook may be damaged.
  • Page 28 Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning defective AC adapters. Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at support.gateway.com.

  • Page 29: Protecting From Power Source Problems

    If you have a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem. www.gateway.com...

  • Page 30: Connecting The Dial-Up Modem

    Insert the other end of the modem cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines. Start your convertible notebook, then start your communications program. www.gateway.com...

  • Page 31: Connecting To A Cable Or Dsl Modem Or To An Ethernet Network

    Insert one end of the network cable into the network jack the left side of your convertible notebook. Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack. Start your convertible notebook. www.gateway.com...

  • Page 32: Starting Your Convertible Notebook

    Your Computer which has been included on your hard drive. To access this guide, tap or click Start, All Programs, then tap or click Gateway Documentation. If you are starting your convertible notebook for the first time, follow the on-screen instructions to set up your convertible notebook.

  • Page 33: Waking Up Your Convertible Notebook

    For more information about changing the power button mode, see “Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, tap or click Start, All Programs, then tap or click Gateway Documentation. www.gateway.com...

  • Page 34: Turning Off Your Convertible Notebook

    If your convertible notebook does not respond to keyboard, touchpad, or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your convertible notebook to normal operation, you may have to restart (reboot) your convertible notebook. www.gateway.com...
  • Page 35 2 Unplug the power cord and remove the batteries for more than 10 seconds. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. www.gateway.com...

  • Page 36: Status Indicators

    Num lock LED on - Numeric keypad is turned on. ■ LED off - Numeric keypad is turned off. ■ Caps lock LED on - Caps lock is turned on. ■ LED off - Caps lock is turned off. ■ www.gateway.com...
  • Page 37 AC power or the battery charge is very low. Power The LED shows your convertible notebook’s power status. LED on - convertible notebook is on. ■ LED blinking - convertible notebook is in Standby ■ mode. LED off - convertible notebook is off. ■ www.gateway.com...

  • Page 38: Using The Keyboard

    Windows Application Tips & Tricks You can attach an external keyboard to the convertible notebook or port replicator using a USB port. You do not need to shut down the convertible notebook to connect a USB keyboard. www.gateway.com...

  • Page 39: Key Types

    Press this key for quick access to shortcut menus and help assistants in Windows. Arrow keys Press these keys to move the cursor up, down, right, or left. LCD brightness Press these colored keys in combination with the keys to control the screen brightness. www.gateway.com...

  • Page 40: System Key Combinations

    Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, tap or click Start, All Programs, then tap or click Gateway Documentation. Toggle the convertible notebook display in the following order: The LCD ■...
  • Page 41 Mute the sound. Press the key combination again to restore the sound. For more information, see “Adjusting the volume” on page Increase volume. For more information, see “Adjusting the volume” on page Decrease volume. For more information, see “Adjusting the volume” on page www.gateway.com...

  • Page 42: Tablet Control Buttons

    Rotate the display orientation. For more information, “Changing display orientation” on page Windows security Open the Windows Task Manager. Also is used for domain authentication or logon screen. Windows Journal Opens Windows Journal. Mode Select the mode for the five-way switch. www.gateway.com...

  • Page 43: Programming The Windows Journal Button

    . The Control Panel Start Control Panel window opens. If your Control Panel is in Category View, tap or click Printers and Other Hardware Tap/Double-tap or click/double-click . The Tablet and Pen Settings Tablet and Pen Settings dialog box opens. www.gateway.com...
  • Page 44 Chapter 3: Getting Started Tap or click the tab. Tablet Buttons Tap or click , then tap or click . The Change Journal Button Change Tablet Button Actions dialog box opens. Select an action, then, if applicable, select a program. www.gateway.com...

  • Page 45: Using The Ez Pad Touchpad

    When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to program. www.gateway.com...
  • Page 46 “Changing the mouse or touchpad settings” in Using Your Computer which has been included on your hard drive. To access this guide, tap or click Start, All Programs, then tap or click Gateway Documentation. To... Do this...
  • Page 47 For more information, see “Changing the mouse or touchpad settings” in Using Your Computer which has been included on your hard drive. To access this guide, tap or click Start, All Programs, then tap or click Gateway Documentation. www.gateway.com...

  • Page 48: Using The Display

    Important Although you can use the pen to write on the screen when the convertible notebook is in notebook mode, for best results and maximum stability, only write on the screen while the notebook is in tablet mode. www.gateway.com...
  • Page 49 Locate the rotation direction arrow on the LCD panel hinge. Rotational arrow Rotate the LCD panel in the direction of the rotational arrow until the back of the panel is facing you. The panel soft-locks into the final position. www.gateway.com...

  • Page 50: Changing Display Orientation

    (horizontal), to portrait (vertical) or secondary landscape (180 degrees from the default) using the Screen Rotation button. To change display orientation: ■ Press the Screen Rotation button to step through display orientations. For more information, see “Tablet Control Buttons” on page www.gateway.com...

  • Page 51: Adjusting Brightness

    Always use the pen that came with your convertible notebook. You can order extra pens from Gateway. Caution Do not strike the display too sharply. Although the display is durable, it can break.

  • Page 52: Storing And Removing The Pen

    Storing and removing the pen To store the pen in your convertible notebook: Locate the pen holder on the bottom of your convertible notebook. For more information, see “Bottom” on page Slide the pen into the holder until the pen clicks into place. www.gateway.com...

  • Page 53: Pen Lost Alarm

    Your convertible notebook can sound a series of three beeps if the pen is not in the pen holder when you turn the convertible notebook off or place it in either Standby or Hibernate mode. This feature is shipped from the factory turned off. www.gateway.com...

  • Page 54: Adjusting The Volume

    For instructions on how to adjust the volume in Windows, see “Adjusting the Volume” in Using Your Computer which has been included on your hard drive. To access this guide, tap or click Start, All Programs, then tap or click Gateway Documentation. www.gateway.com...

  • Page 55: Turning Your Wireless Radio On Or Off

    Your Gateway convertible notebook may have a factory-installed wireless networking mini-PCI card. To turn the wireless radio on or off: ■...
  • Page 56 Chapter 3: Getting Started www.gateway.com...

  • Page 57: Using Windows Xp Tablet Pc 2005

    Chapter 4 Using Windows XP Tablet PC 2005 • Using Tablet PC extensions • Adjusting tablet and pen settings...

  • Page 58: Using Windows Xp Tablet Pc 2005

    PCs. link in the Help and Support Center and What’s New in Windows XP the Windows XP Start Here booklet that shipped with your convertible notebook can help you learn more about using Windows XP Tablet PC 2005. www.gateway.com...

  • Page 59: Using Tablet Pc Extensions

    Open the Tablet Input Panel by waving the pen back and forth over the screen. ■ Backspace by drawing a right-to-left line on the display surface. ■ In most text input programs, you can erase text by scratching it out. Windows interprets a scratchout as a delete command. www.gateway.com...

  • Page 60: Pen Button

    ■ Store the pen in the convertible notebook’s pen holder. Store extra pens in a drawer to avoid prolonged pressure on the pen tip. ■ The pen has internal electronics, so keep it dry and avoid contact with liquids. www.gateway.com...

  • Page 61: Tablet Input Panel (Tip)

    Open a program for your input (for example, a word processing program or a Web form) before using the writing pad or soft keyboard. ■ To adjust writing pad and keyboard settings, tap or click the Tools icon , then tap or click and Options Options www.gateway.com...

  • Page 62: Using Speech Recognition

    Windows XP Tablet PC 2005 includes a control panel for adjusting pen, display, and button preferences such as: ■ Right-handed or left-handed use ■ Pen calibration in portrait and landscape modes ■ Button functions ■ Pen actions such as double-tapping www.gateway.com...

  • Page 63: Adjusting Tablet And Pen Settings

    Tap or click the icon in the taskbar, then Tablet and Pen Settings tap or click . The Tablet and Pen Properties dialog box opens. Properties Tap or click the tab. Tablet Buttons Change the button settings, then tap or click www.gateway.com...

  • Page 64: Adjusting The Tablet Pc Input Panel Settings

    To adjust writing pad, writing tools, and speech settings: Tap or click the icon Keyboard Tap or click the icon , then tap or click Tools and Options Options Tap or click a tab, then change the input panel settings. www.gateway.com...

  • Page 65: Using Drives And Ports

    Chapter 5 Using Drives and Ports • Changing modules • Using the CD or DVD drive • Using the media card reader • Using a PC Card • Viewing the display on a monitor or projector • Connecting a video camera to your convertible notebook...

  • Page 66: Changing Modules

    Make sure the LCD panel is in notebook mode, then close the LCD panel. Disconnect your convertible notebook from the optional port replicator (see “Disconnecting from the port replicator” on page 102). Turn your convertible notebook over so the bottom is facing up. www.gateway.com...
  • Page 67 Changing modules Remove the modular bay lock screw (if one is present), then slide and hold the module bay latch. The module may move out slightly. Modular bay lock screw Screw www.gateway.com...

  • Page 68: Using The Cd Or Dvd Drive

    Using the CD or DVD drive You can use your convertible notebook to enjoy a wide variety of multimedia features. Important Some music CDs have copy protection software. You may not be able to play these CDs on your convertible notebook. www.gateway.com...

  • Page 69: Identifying Drive Types

    Using the CD or DVD drive Identifying drive types Your Gateway convertible notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo...

  • Page 70: Inserting A Cd Or Dvd

    Use a music program or Windows Media Player on your convertible notebook to: ■ Play music CDs ■ Create MP3 and WMA music files from your music CDs ■ Edit music track information ■ Use your music files to build a music library www.gateway.com...

  • Page 71: Playing A Dvd

    For more information about playing CDs, see “Using Windows Media Player” in Using Your Computer which has been included on your hard drive. To access this guide, tap or click Start, All Programs, then tap or click Gateway Documentation. Playing a DVD A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data capacity.

  • Page 72: Using The Memory Card Reader

    MultiMediaCard™, and Secure Digital™. Inserting a memory card To insert a memory card: ■ Insert the memory card into the memory card slot with the label facing up and the arrow on the label pointing towards the convertible notebook. www.gateway.com...

  • Page 73: Using A Memory Card

    Hot-swapping means that you can insert a PC Card while your convertible notebook is running. If your PC Card does not work after hot-swapping, see the PC Card manufacturer’s documentation for further information. www.gateway.com...
  • Page 74 Stop -OR- Turn off your convertible notebook. Important If the remove hardware icon does not appear on the taskbar, tap or click the show hidden icons button. Release the eject button by pressing the PC Card eject button once. www.gateway.com...

  • Page 75: Viewing The Display On A Projector Or Monitor

    Plug the projector’s or monitor’s power cord into an AC power source and turn it on. Windows recognizes the new hardware and searches for its driver. You may need to install the driver from the disc supplied by the manufacturer or download the driver from the manufacturer’s Web site. www.gateway.com...
  • Page 76 LCD panel and viewing the display on the projector or monitor. Important If an external monitor or projector is connected and you close the LCD panel, your convertible notebook may turn off the LCD panel, but will not enter Standby mode. www.gateway.com...

  • Page 77: Connecting A Video Camera To Your Convertible Notebook

    Tips & Tricks For more information about editing video, see “Editing videos” in Using Your Computer which has been included on your hard drive. To access this guide, tap or click Start, All Programs, then tap or click Gateway Documentation. www.gateway.com...
  • Page 78 Chapter 5: Using Drives and Ports www.gateway.com...

  • Page 79: Managing Power

    Chapter 6 Managing Power • Checking and recharging the battery • Recalibrating the battery • Changing batteries • Extending the life of the battery...

  • Page 80: Monitoring The Battery Charge

    Chapter 6: Managing Power Monitoring the battery charge Your new Gateway convertible notebook is designed to provide an exceptional balance of performance and portability. Your convertible notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience.

  • Page 81: Recharging The Batteries

    Using Your Computer which has been included on your hard drive. To access this guide, tap or click Start, All Programs, then tap or click Gateway Documentation. Recalibrating the batteries If your convertible notebook unexpectedly goes into Standby mode while you are using it but the battery charge is not low, you may need to recalibrate your main and optional multibay battery.

  • Page 82: Changing Batteries

    . The battery charge indicator now displays an accurate battery charge. If the battery charge indicator does not show an accurate charge, contact Gateway Customer Care. Changing batteries If your convertible notebook is connected to AC power, or if it has a charged multibay battery installed, you can change the main battery while the convertible notebook is turned on.

  • Page 83: Replacing The Main Battery

    Close the LCD panel. Turn your convertible notebook over so the bottom is facing up. Slide the battery lock to the unlocked position, then slide the battery release latch. www.gateway.com...

  • Page 84: Installing A Multibay Battery

    Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway convertible notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or chemical burn hazard if mishandled.

  • Page 85: Extending Battery Life

    Your Computer which has been included on your hard drive. To access this guide, tap or click Start, All Programs, then tap or click Gateway Documentation. ■ Close the LCD panel to turn off the display while you are not using your convertible notebook.

  • Page 86: Using Alternate Power Sources

    Computer which has been included on your hard drive. To access this guide, tap or click Start, All Programs, then tap or click Gateway Documentation. ■ Use the CD or DVD drive only when necessary. This drive uses a large amount of power.

  • Page 87: Changing Power Modes

    If the Pen Lost Alarm is turned on, and you turn off the convertible notebook without returning the pen to the pen holder, you will hear three beeps. This is to remind you to replace the pen. For more information about the Pen Lost Alarm, see “Pen lost alarm” on page www.gateway.com...
  • Page 88 Chapter 6: Managing Power www.gateway.com...

  • Page 89: Upgrading Your Convertible Notebook

    Chapter 7 Upgrading Your Convertible Notebook • Adding and replacing memory • Replacing the hard drive...

  • Page 90: Preventing Static Electricity Discharge

    ■ Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of your workbench or other grounded connection. ■ Touch a bare metal surface on your workbench or other grounded object. www.gateway.com...

  • Page 91: Adding Or Replacing Memory

    (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in the slot. Use only memory modules designed for your Gateway convertible notebook for upgrading your memory. Adding or replacing memory...

  • Page 92: Make Sure The Lcd Panel Is In Notebook Mode, Then Close The Lcd Panel

    Turn your convertible notebook over so the bottom is facing up. Remove the main battery and optional multibay battery (see “Changing batteries” on page 76). Loosen the six memory bay cover screws (they cannot be removed), then remove the memory bay cover. Screw Screw Screw Screw Screw Screw www.gateway.com...
  • Page 93 Adding or replacing memory If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Clip Clip Pull the memory module out of the slot. www.gateway.com...
  • Page 94 Important Use only memory modules designed for your Gateway convertible notebook. Gently push the module down until it clicks in place. Replace the memory bay cover and tighten the cover screws.

  • Page 95: Replacing The Hard Drive Kit

    Hard drive To replace the hard drive kit: Create a Drivers and Applications Recovery disc using the procedure found in the Using Gateway System Recovery online guide. To access this guide, tap or click , then tap Start All Programs...

  • Page 96: Disconnect Your Convertible Notebook From The Optional Port Replicator (See "Disconnecting From The Port Replicator

    Turn your convertible notebook over so the bottom is facing up. Remove the main battery and optional multibay battery (see “Changing batteries” on page 76). Loosen the two hard drive bay cover screws (they cannot be removed), then remove the hard drive bay cover. www.gateway.com...
  • Page 97 Replacing the hard drive kit Remove the hard drive screw. Screw www.gateway.com...
  • Page 98 If your new hard drive already includes the hard drive kit bracket, go to Step -OR- If you need to move the hard drive kit bracket from your old hard drive kit to your new hard drive, go to Step www.gateway.com...
  • Page 99 Replace the screws that secure the hard drive kit to your convertible notebook. Insert the batteries, then turn your convertible notebook over. For instructions on installing Windows, your drivers, and your applications, see the Using Gateway System Recovery online guide you printed in Step www.gateway.com...
  • Page 100 Chapter 7: Upgrading Your Convertible Notebook www.gateway.com...

  • Page 101: Using The Optional Port Replicator

    Chapter 8 Using the Optional Port Replicator • Identifying features • Connecting and disconnecting the port replicator...

  • Page 102: Top

    Chapter 8: Using the Optional Port Replicator Power button Component Icon Description Power button Press to turn the power on or off. www.gateway.com...

  • Page 103: Right

    Right Right ports Component Icon Description USB ports Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. www.gateway.com...

  • Page 104: Back

    DSL modem, or an Ethernet network jack. For more information, see “Connecting to a cable or DSL modem or to an Ethernet network” on page Power connector Plug the AC adapter cable into this connector. www.gateway.com...

  • Page 105: Connecting To The Port Replicator

    To attach your convertible notebook to the port replicator: Connect the power cord to the AC adapter that came with your port replicator. Connect the AC adapter to your port replicator’s power connector. For more information, see “Back” on page www.gateway.com...
  • Page 106 Plug the power cord into a wall outlet. Plug the port replicator into the port replicator jack on the convertible notebook. For more information, see “Left” on page Press the power button located on the top of the port replicator. www.gateway.com...
  • Page 107 Virtual printer port for USB during the Windows printer installation. Windows will not be able to detect your printer if you make a different selection. Important This port replicator does not support Fast IR. www.gateway.com...

  • Page 108: Disconnecting From The Port Replicator

    If your convertible notebook is on, tap or click , then tap or click Start . The Undock Computer menu item appears in the Undock Computer Start menu only while the convertible notebook is docked. Unplug the port replicator from the convertible notebook. www.gateway.com...

  • Page 109: Maintaining Your Convertible Notebook

    Chapter 9 Maintaining Your Convertible Notebook • Caring for your convertible notebook • Cleaning your convertible notebook • Protecting your convertible notebook from viruses • Updating Windows • Restoring your system...

  • Page 110: Caring For Your Convertible Notebook

    When storing your convertible notebook for an extended period of time, unplug AC power and remove the batteries after discharging them partway. Tips & Tricks To partially discharge the main battery, remove the multibay battery after it is partially discharged. www.gateway.com...

  • Page 111: Display Screen

    If liquid collects around the edges, wipe it up immediately. Using the Pen ■ Always store the pen in the Gateway convertible notebook’s pen holder when not in use. For more information, see “Bottom” on page ■...

  • Page 112: Cleaning Your Convertible Notebook

    Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside of your convertible notebook. www.gateway.com...

  • Page 113: Cleaning The Keyboard

    A convertible notebook LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. www.gateway.com...

  • Page 114: Protecting Your Convertible Notebook From Viruses

    “Modifying Security Settings” in Using Your Computer which has been included on your hard drive. To access this guide, tap or click Start, All Programs, then tap or click Gateway Documentation. Help and For more information about protecting your convertible...
  • Page 115 Protecting your convertible notebook from viruses To scan for viruses: Tap or click , then tap or Start All Programs Norton Internet Security click . Norton Internet Security opens. Norton Internet Security Tap or click Norton AntiVirus www.gateway.com...
  • Page 116 If Norton Internet Security finds a virus, follow all on-screen instructions to remove the virus. Turn off your convertible notebook and leave it off for at least 30 seconds. Turn on your convertible notebook and rescan for the virus. www.gateway.com...

  • Page 117: Updating Windows

    To run Windows Update: Connect to the Internet. Tap or click , then tap or click Start All Programs Windows Update Follow the on-screen instructions. www.gateway.com...

  • Page 118: Restoring Your System

    Follow the on-screen instructions. Help and For more information about System Restore, tap or click Support Start, then tap or click Help and Support. Type the keyword System Restore in the HelpSpot Search box , then tap or click the arrow. www.gateway.com...

  • Page 119: Reinstalling Programs And Drivers

    If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your convertible notebook to the original configuration. To restore your convertible notebook to the original configuration: Turn on your convertible notebook, then press F11. Follow the on-screen instructions. www.gateway.com...
  • Page 120 Chapter 9: Maintaining Your Convertible Notebook www.gateway.com...

  • Page 121: Troubleshooting

    Chapter 10 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems...

  • Page 122: Safety Guidelines

    Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your convertible notebook was dropped, or if the case was damaged. Instead, unplug your convertible notebook and contact a qualified computer technician. www.gateway.com...

  • Page 123: First Steps

    Make sure that your hard drive is not full. ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.

  • Page 124: Troubleshooting

    . The Device Hardware Device Manager Manager window opens. Tap or click , then tap or click . Double-tap View Resources by type or double-click . All IRQs and their Interrupt request (IRQ) hardware assignments are displayed. www.gateway.com...

  • Page 125: Display

    “Adjusting the screen resolution” in Using Your Computer which has been included on your hard drive. To access this guide, tap or click Start, All Programs, then tap or click Gateway Documentation. The text on the display is dim or difficult to read ■...

  • Page 126: Dvd Drives

    LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.
  • Page 127 Windows, see “Adjusting the volume” in Using Your Computer which has been included on your hard drive. To access this guide, tap or click Start, All Programs, then tap or click Gateway Documentation. ■ Make sure that Mute controls are turned off. For more information about the mute setting, see “System key combinations”...
  • Page 128 If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match. ■ Make sure that a DVD player program has been installed on your convertible notebook. Tips & Tricks For instructions on playing a DVD, see “Playing a DVD” on page www.gateway.com...

  • Page 129: File Management

    Help and For more information about restoring deleted files, tap or Support click Start, then tap or click Help and Support. Type the keyword System Restore in the Search box , then tap or click the arrow. www.gateway.com...

  • Page 130: Hard Drive

    For instructions on deleting unnecessary files, see “Using Disk Cleanup” in Using Your Computer which has been included on your hard drive. To access this guide, tap or click Start, All Programs, then tap or click Gateway Documentation. ■ Empty the Recycle Bin by button-tapping or right-clicking the...

  • Page 131: Internet

    You see an “Unable to locate host” message and are unable to browse the Internet This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. www.gateway.com...

  • Page 132: Keyboard

    If you spilled liquid in the keyboard, unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. www.gateway.com...

  • Page 133: Memory

    Support. Type the keyword memory error in the Search , then tap or click the arrow. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window ■ Reboot your convertible notebook. www.gateway.com...

  • Page 134: Modem (Cable Or Dsl)

    . The Control Start Control Panel Panel window opens. If your Control Panel is in Category View, tap or click Printers and Other Hardware Tap/Double-tap or click/double-click the Phone and Modem icon, then tap or click the tab. Options Dialing Rules www.gateway.com...
  • Page 135 ■ Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy. www.gateway.com...
  • Page 136 Use the modem cable that came with your convertible notebook. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. ■ Shut down and restart your convertible notebook. ■ Run Windows modem diagnostics. www.gateway.com...
  • Page 137 . The Control Start Control Panel Panel window opens. If your Control Panel is in Category View, tap or click Printers and Other Hardware Tap/Double-tap or click/double-click the Phone and Modem icon, then tap or click the tab. Options Modems www.gateway.com...

  • Page 138: Mouse

    Make sure that your Ethernet cable is plugged into the Ethernet ■ jack on your convertible notebook. Make sure that the other end is plugged into a router or cable or DSL modem. Make sure that all computers are plugged into a powered electrical ■ outlet and turned on. www.gateway.com...
  • Page 139 Internet through your home network. Caution If your convertible notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled. Contact your company computer department or network administrator for more information. www.gateway.com...

  • Page 140: Passwords

    You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your convertible notebook for repair. Call Gateway Customer Care for instructions. PC Cards...

  • Page 141: Power

    “Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, tap or click Start, All Programs, then tap or click Gateway Documentation. ■ Make sure that the batteries are installed correctly. For more information, see “Installing the main battery”...

  • Page 142: Printer

    Button-tap or right-click the name of the printer you want to be the default printer, then tap or click Set as Default Printer ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. www.gateway.com...

  • Page 143: Sound

    After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper. Sound You are not getting sound from the built-in speakers ■ Make sure that headphones are not plugged into the headphone jack. www.gateway.com...

  • Page 144: Touchpad

    “Changing the mouse or touchpad settings” in Using Your Computer which has been included on your hard drive. To access this guide, tap or click Start, All Programs, then tap or click Gateway Documentation. The pointer moves unexpectedly ■...

  • Page 145: Video

    “Changing the mouse or touchpad settings” in Using Your Computer which has been included on your hard drive. To access this guide, tap or click Start, All Programs, then tap or click Gateway Documentation. Video The projector or external monitor is not working ■...

  • Page 146: Telephone Support

    If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

  • Page 147: Telephone Numbers

    Telephone support Telephone numbers Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems.

  • Page 148: Self-Help

    , then tap or click the arrow. Tutoring Answers by Gateway is a fee-based telephone service that provides answers to all of your “How do I” questions on Gateway computers. For more information, go to www.gateway.com/answers. Training Gateway provides the following computer-based training:...

  • Page 149: A Safety, Regulatory, And Legal Information

    Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Environmental information • Notices...

  • Page 150: Important Safety Information

    Appendix A: Safety, Regulatory, and Legal Information Important safety information Your Gateway convertible notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this convertible notebook, it is important that the safety instructions marked on the convertible notebook and in the documentation are followed.

  • Page 151: Regulatory Compliance Statements

    The convertible notebook was dropped or the cabinet is damaged. ■ The convertible notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.
  • Page 152 (which may be embedded into your notebook) emit less energy than is allowed in radio frequency safety standards and recommendations, Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.
  • Page 153 Regulatory compliance statements Caution Only use drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway Customer Care for additional information. Important Every country has different restrictions on the use of wireless devices.
  • Page 154 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the notebook. Caution Recycle or dispose of the used notebook properly according to federal, state and local laws.
  • Page 155 www.gateway.com...
  • Page 156 Caution Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook.
  • Page 157 The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. www.gateway.com...

  • Page 158: Japanese Notice

    Japanese Wired Network Notice Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.

  • Page 159: Environmental Information

    ■ In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment. Call Gateway to see if this program is available in your area. ■...
  • Page 160 This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.

  • Page 161: Index

    CD keys cleaning system keys playing buttons troubleshooting mode programming Screen Rotation battery Windows Journal alternate power sources Windows Security button-tapping changing charge indicator charge status cable lock charging cable modem conserving power calibrating icons Caps Lock indicator installing www.gateway.com...
  • Page 162 IEEE 1394 audio CD keyboard case microphone modem computer exterior monitor (VGA) computer screen mouse network keyboard parallel LCD panel port replicator screen power clicking printer closing unresponsive program projector connecting scanner AC adapter serial dial-up modem speaker external keyboard www.gateway.com...
  • Page 163 DVD/CD-RW drive troubleshooting See DVD drive using DVD±RW drive docking port See DVD drive documentation Gateway Web site help electrostatic discharge (ESD) Help and Support EmPower power adapter online help Ethernet Using Your Computer connecting double-clicking jack...
  • Page 164 Firewire port devices Fn key drives folders DVD drive opening DVD/CD-RW drive function keys hard drive memory memory card Gateway multibay battery model number PC Card serial number Internet Support troubleshooting Web address IRQ conflicts Web site jacks hard drive...
  • Page 165 LCD/CRT system key troubleshooting lights modular bay See status indicators lock screw lock module Kensington cable latch power button release latch monitor adding external maintenance cleaning cleaning color quality general guidelines display properties port www.gateway.com...
  • Page 166 Pen Lost Alarm Pen lost alarm online help playing opening audio CD convertible notebook files pointer folders identifying LCD panel moving programs port replicator www.gateway.com...
  • Page 167 USB port Screen Rotation button programs searching closing unresponsive in Help and Support opening security features projector Kensington cable lock adding serial number color quality serial port display properties setting up screen resolution safety precautions www.gateway.com...
  • Page 168 Pad Lock programs power opening shortcut menu Sticky Notes right-clicking Support rocker switch getting specifications selecting screen objects using training surge protector Suspend classroom system identification label Gateway Learning Libraries www.gateway.com...
  • Page 169 Learn With Gateway fee-based troubleshooting audio automated system undocking CD drive updating device installation device drivers display Norton Internet Security DVD drive Windows faxes upgrading files USB port general guidelines hard drive Internet connection VGA port IRQ conflict video keyboard...
  • Page 170 Windows Security button Windows Security Center using Windows XP Tablet PC 2005 wired Ethernet troubleshooting wireless network button turning off turning on writing www.gateway.com...
  • Page 172 MAN VIPER USR GDE R1 9/05...

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