Gateway Convertible notebook Reference Manual
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Gateway Convertible notebook Reference Manual

Gateway Convertible notebook Reference Manual

Convertible notebook
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See also: Service Manual , Setup Manual
CONVERTIBLE NOTEBOOK
REFERENCEGUIDE
®

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Summary of Contents for Gateway Convertible notebook

  • Page 1 CONVERTIBLE NOTEBOOK REFERENCEGUIDE ®...

  • Page 3: Table Of Contents

    Accessing your online User Guide ..... 2 Gateway contact information ......3 Gateway model and serial number .
  • Page 4 Contents System key combinations ......30 Using the tablet control buttons ..... 32 Using the fingerprint reader .
  • Page 5 Chapter 6: Traveling with Your Notebook . . . 81 Packing your convertible notebook ....82 Traveling by air ........82 Dial-up modem .
  • Page 6 Contents Storing batteries ....... 92 Cleaning CDs or DVDs ......93 Recovering your system .
  • Page 7 Telephone support ....... 143 Before calling Gateway Customer Care ... . 143 Appendix A: Legal Information .
  • Page 8 Contents...

  • Page 9: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 10: About This Guide

    CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway convertible notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive.

  • Page 11: Gateway Contact Information

    The labels shown in this section are for informational purposes only. Label information varies by model, features ordered, and location. Gateway model and serial number The label on the bottom of your convertible notebook contains information that identifies your convertible notebook model and its features. Gateway Customer Care will need this information if you call for assistance.

  • Page 12: For More Information

    CHAPTER 1: About This Reference For more information For more information about your convertible notebook, visit Gateway’s Support page at www.gateway.com or the Web address shown on your convertible notebook’s label. The Support page also has links to additional Gateway...

  • Page 13: Chapter 2: Checking Out Your Notebook

    CHAPTER2 Checking Out Your Notebook • • Front • Left • Right • Back • Bottom • Keyboard area...

  • Page 14: Top

    For more information, see “Pen alarm” on page LED off - Pen is in place in the pen holder or pen has been ■ removed while the convertible notebook is turned on. Battery LED blue - Battery is fully charged. ■ charge LED purple - Battery is charging.

  • Page 15: Front

    Caution: Provide adequate space around your convertible notebook so air vents are not obstructed. Do not use the convertible notebook on a bed, sofa, rug, or other similar surface.
  • Page 16 “Using the memory card reader” on page The memory card reader supports Memory Stick®, Memory Stick Pro®, Mini Secure Digital®, MultiMediaCard™, RS-MultiMediaCard™, and Secure Digital™ cards. Digital pen Write, tap, and input directly on your convertible notebook’s display using the digital pen.

  • Page 17: Right

    Right IEEE 1394 port Headphone jack USB ports DVD drive Microphone jack Component Icon Description ® IEEE 1394 port Plug an IEEE 1394 (also known as Firewire ® i.Link ) device (such as a digital camcorder or MP3 player) into this 4-pin IEEE 1394 port.

  • Page 18: Back

    Plug a dial-up modem cable into this jack. For more information, see “Connecting the dial-up modem” on page Power Plug the AC adapter cable into this connector. connector Kensington™ Secure your convertible notebook to an object by lock slot connecting a Kensington cable lock to this slot.

  • Page 19: Bottom

    Battery lock Slide to unlock the battery. For more information, see “Changing the battery” on page Battery Provides power when the convertible notebook is not plugged into AC power. Battery latch Slide to release the battery. For more information, see “Changing the battery”...

  • Page 20: Keyboard Area

    CHAPTER 2: Checking Out Your Notebook Keyboard area Tablet control buttons/ Microphone Microphone Ambient light sensor Status indicators Tablet control buttons Power button Fingerprint reader Speaker Speaker Keyboard Touchpad Component Icon Description Keyboard Provides all the features of a full-sized, computer keyboard.
  • Page 21 Component Icon Description Microphones Record audio through these array microphones. The built-in microphones are turned off while an external microphone is connected. For the location of your microphone jack, see “Right” on page Ambient light Automatically adjusts the display brightness based on sensor the available light.
  • Page 22 CHAPTER 2: Checking Out Your Notebook...

  • Page 23: Chapter 3: Setting Up And Getting Started

    • Connecting the dial-up modem • Connecting to a broadband modem or network • Starting your convertible notebook • Turning off your convertible notebook • Restarting (rebooting) your convertible notebook • Using the status indicators • Using the keyboard •...

  • Page 24: Working Safely And Comfortably

    Warning Do not use your convertible notebook on a soft surface, such as your lap, a blanket, carpet, or a sofa. You must keep your convertible notebook’s ventilation openings clear of obstructions, or your convertible notebook may overheat, increasing the risk of fire and personal injury.

  • Page 25: Setting Up Your Computer Desk And Chair

    Where feasible, keep your head vertical while looking at the screen. If you use an external keyboard, raise the convertible notebook so the top of its screen is no higher than eye level. Setting up your computer desk and chair...

  • Page 26: Avoiding Discomfort And Injury From Repetitive Strain

    Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your convertible notebook may be damaged.
  • Page 27 AC power until the battery charge indicator turns blue. Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see “Gateway contact information” on page...

  • Page 28: Protecting From Power Source Problems

    Warning High voltages can enter your convertible notebook through both the power cord and the modem connection. To protect your convertible notebook and avoid electrical shock, use a surge protector. If you have a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack.

  • Page 29: Connecting To A Broadband Modem Or Network

    Connecting to a broadband modem or network Your convertible notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network. To connect to a cable or DSL modem or to a wired...

  • Page 30: Starting Your Convertible Notebook

    Caution Provide adequate space around your convertible notebook so air vents are not obstructed. Do not use the convertible notebook on a bed, sofa, rug, or other similar surface. To start your convertible notebook: Press the latch on the front of your convertible notebook, then lift the LCD panel.

  • Page 31: Waking Up Your Convertible Notebook

    Sleep. While in Sleep mode, the power indicator flashes. If your convertible notebook is in Sleep mode, press the power button to “wake” it up. For more information about Sleep mode, see “Changing power modes”...

  • Page 32: Turning Off Your Convertible Notebook

    CHAPTER 3: Setting Up and Getting Started Turning off your convertible notebook Putting your convertible notebook into Sleep mode is the easiest way to power down your convertible notebook. Although it does not turn your convertible notebook completely off, it turns off or slows down most system operations to save power.

  • Page 33: Restarting (Rebooting) Your Convertible Notebook

    Important If for some reason you cannot use the Shut Down option in Windows to turn off your convertible notebook, press and hold the power button for about five seconds, then release it. Restarting (rebooting) your...

  • Page 34: Using The Status Indicators

    Important If your convertible notebook does not turn off immediately, complete the following steps until the convertible notebook turns off: 1. Press and hold the power button for about five seconds, then release 2. Unplug the power cord and remove the battery for more than 10 seconds.
  • Page 35 LED solid red - Battery is ■ malfunctioning. Important: This LED only lights up when your convertible notebook is connected to AC power or the battery charge is very low. Wireless LED on - Optional wireless IEEE 802.11 ■...

  • Page 36: Using The Keyboard

    Application key Arrow keys/ Navigation keys Windows key You can attach an external keyboard to the convertible notebook or optional port replicator using a USB port. You do not need to shut down the convertible notebook to connect a USB keyboard.

  • Page 37: Key Types

    Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Icon Description Function keys Press these keys labeled F1 to F11 to perform actions in programs.

  • Page 38: System Key Combinations

    CHAPTER 3: Setting Up and Getting Started System key combinations When you press the F key and a system key at the same time, your convertible notebook performs the action identified by the text or icon on the key. Press and hold To...
  • Page 39 Press and hold To... , then press this system key... Increase the LCD panel brightness above the normal brightest setting. Use this feature in bright lighting situations, such as outside in bright sunlight. Press a second time to decrease the brightness below the normal lowest brightness setting.

  • Page 40: Using The Tablet Control Buttons

    CHAPTER 3: Setting Up and Getting Started Using the tablet control buttons Press the tablet control buttons to control the convertible notebook while it is in tablet mode. Wireless network Windows security Mobility center Screen rotation Button Icon Description Windows Provides the same action as pressing security .
  • Page 41 Button Icon Description Wireless Turn the optional IEEE 802.11 wireless network network radio and optional Bluetooth radio on or off. For more information, see “Wireless Ethernet Networking” in your online User Guide. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft.

  • Page 42: Using The Fingerprint Reader

    Windows • Scrolling so you can use the fingerprint reader in place of the touchpad while the convertible notebook is in tablet mode. Running the TouchStrip Tutorial Before using the fingerprint reader the first time, you should run the TouchStrip Tutorial which teaches you the correct method to use the fingerprint reader.

  • Page 43: Enrolling Your Fingerprints

    Enrolling your fingerprints Before you can use the features of the fingerprint reader, you must enroll your fingerprints so your notebook can identify you. To enroll your fingerprints: Click or tap (Start), , Protector Suite All Programs QL, then click or tap User Enrollment. The Welcome screen opens.
  • Page 44 CHAPTER 3: Setting Up and Getting Started If you want to run the TouchStrip Tutorial, leave the Run interactive tutorial check box selected, then click or tap Next. The TouchStrip Tutorial runs. For more information, see “Running the TouchStrip Tutorial” on page 34.
  • Page 45 Swipe your finger. A sample will be created and is indicated by a fingerprint icon in one of the circles. Repeat Step 6 two more times, then click or tap Next. The Advanced Security screen appears. Type a password in the Backup password box, type the same password in the Retype password box, then click or tap Next.

  • Page 46: Using The Fingerprint Control Center

    All Programs QL, then click or tap Control Center. The Fingerprint Control Center opens. If you are logged into the convertible notebook with administrator privileges, click or tap Elevate administrative privilages for user so you can make changes to the settings.

  • Page 47: Using The Ez Pad Touchpad

    Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad and two buttons. Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction.
  • Page 48 You can use the EZ-Pad left and right buttons below the touchpad to select objects. You can attach a mouse to the convertible notebook or optional port replicator using a USB port. You do not need to shut down the convertible notebook to connect a USB mouse.

  • Page 49: Using The Fingerprint Reader As A Touchpad

    Using the fingerprint reader as a touchpad When the convertible notebook is in tablet mode (see “Converting from notebook to tablet mode” on page 42), the LCD screen covers the touchpad. You can use the fingerprint reader to move the mouse pointer just as you would use the touchpad.

  • Page 50: Using The Display

    Important Although you can use the digital pen to write on the screen when the convertible notebook is in notebook mode, for best results and maximum stability, only write on the screen while the convertible notebook is in tablet mode.
  • Page 51 To convert the display from notebook mode to tablet mode: Open the LCD panel to the normal viewing position. Rotate the LCD panel until the back of the panel is facing you. The panel soft-locks into the final position.

  • Page 52: Changing Display Orientation

    CHAPTER 3: Setting Up and Getting Started Close the LCD panel onto the keyboard. There is a click when the LCD panel latch locks. Caution You can rotate the LCD panel in either direction when converting from notebook mode to tablet mode. However, you can rotate the LCD panel in only one direction when converting back to notebook mode.

  • Page 53: Adjusting Brightness

    You can turn this feature on or off. To turn the ambient light sensor on or off: As soon as your convertible notebook starts and you see a startup screen, press F2. The BIOS Setup utility opens. Open the Advanced menu.

  • Page 54: Using The Digital Pen

    CHAPTER 3: Setting Up and Getting Started Using the digital pen Your convertible notebook’s digital pen can write, tap, and input directly on your convertible notebook’s display. Caution Do not strike the display too sharply. Although the display is durable, it can break.

  • Page 55: Pen Alarm

    Your convertible notebook can sound a reminder tone if the digital pen is not in the pen holder when you turn the convertible notebook off or you place it in either Sleep or Hibernate mode. This feature is shipped from the factory turned off.

  • Page 56: Using The Touch Sensitive Screen Feature

    Ink pens and other sharp pointed objects can damage the surface if used with too much force. For best results use the digital pen that came with your convertible notebook. You can order extra digital pens from Gateway.
  • Page 57 Click or tap the Touch tab. Modify the touch actions or touch pointer.

  • Page 58: Adjusting The Volume

    CHAPTER 3: Setting Up and Getting Started Adjusting the volume You can use the volume control to adjust the overall volume of your convertible notebook. To adjust the overall volume level using hardware controls: • If you are using external speakers, turn the knob on the front of the speakers.
  • Page 59 To adjust device volume levels, click or tap Mixer. The Volume Mixer dialog box opens, where you can click and drag or tap and drag sliders for individual devices. Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds).

  • Page 60: Turning Your Wireless Radio On Or Off

    IEEE 802.11 wireless network radio Your convertible notebook may have an IEEE 802.11 radio for communicating with other computers on a wireless Ethernet network.

  • Page 61: Bluetooth Radio

    -OR- Press the Wireless button . For more information, see “Using the tablet control buttons” on page For more information about using your convertible notebook on a Bluetooth Personal Area Network, see “Bluetooth Networking” in your online User Guide Help For more information about Bluetooth, click or tap Start, then click or tap Help and Support.
  • Page 62 CHAPTER 3: Setting Up and Getting Started...

  • Page 63: Chapter 4: Using Drives And Accessories

    CHAPTER4 Using Drives and Accessories • Using the DVD drive • Using the memory card reader • Adding and removing a PC Card • Using a port replicator • Installing a printer or other peripheral device • Viewing the display on a projector or monitor •...

  • Page 64: Using The Dvd Drive

    CHAPTER 4: Using Drives and Accessories Using the DVD drive You can use your convertible notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway convertible notebook may contain one of the following drive types. Look on the front of the drive for one...

  • Page 65: Using A Cd Or Dvd

    Using a CD or DVD Manual eject hole Eject button Important DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.

  • Page 66: Using The Memory Card Reader

    Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your convertible notebook. You can also use the memory card reader to transfer data between your convertible notebook and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.

  • Page 67: Removing A Memory Card

    Pull the memory card out of the convertible notebook. Adding and removing a PC Card Your convertible notebook has a PC Card slot (also known as a PCMCIA card slot). This slot accepts one Type II card. You do not need to restart your convertible notebook when changing most cards because your convertible notebook supports hot-swapping.

  • Page 68: Using A Port Replicator

    CHAPTER 4: Using Drives and Accessories To remove a PC Card: Turn off your convertible notebook, then go to Step -OR- Double-click or double-tap the remove hardware icon in the taskbar. The Safely Remove Hardware dialog box opens. Important If the remove hardware icon does not appear on the taskbar, click or tap the show hidden icons button.

  • Page 69: Installing A Printer Or Other Peripheral Device

    When you use an IEEE 1394 or USB device for the first time, your convertible notebook will prompt you to install any software the device needs. After doing this, you can disconnect and reconnect the device at any time.

  • Page 70: Connecting An Ieee 1394 Device

    For the location of the USB ports on your convertible notebook, “Right” on page 9. For the location of the USB ports on an optional port replicator, see the port replicator user guide.

  • Page 71: Viewing The Display On A Projector Or Monitor

    LCD panel and the projector or monitor. Important If an external monitor or projector is connected and you close the LCD panel, your convertible notebook may turn off the LCD panel, but will not enter Sleep mode.

  • Page 72: Adjusting The Display Properties

    If the image on the projector or monitor does not appear correctly, or if you want to use the display as an extension of your convertible notebook desktop, you should adjust the display properties on the projector or external monitor.
  • Page 73 • To use the external monitor or projector as a “mirror” (duplicate) of the convertible notebook display (both displays have the same content), click or tap to deselect the check box for Extend my Windows desktop onto this monitor.

  • Page 74: Using The Projector Or Monitor For A Presentation

    CHAPTER 4: Using Drives and Accessories Using the projector or monitor for a presentation You can configure your convertible notebook so the settings are correct each time you give a presentation. To use a projector or external monitor for a presentation: Press the Mobility Center button .

  • Page 75: Ordering Accessories

    Batteries If you run your convertible notebook on battery power for extended periods, you may want to buy an additional battery so you can swap batteries when necessary. See “Changing the battery”...
  • Page 76 See the user guide for the port replicator for more information about using a port replicator with your convertible notebook. Printers You can attach almost any type of printer to your convertible notebook.

  • Page 77: Chapter5 Managing Power

    CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing the battery • Recalibrating the battery • Getting the most from your battery • Changing convertible notebook power settings...

  • Page 78: Monitoring The Battery Charge

    CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway convertible notebook is designed to provide an exceptional balance of performance and portability. Your convertible notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience.

  • Page 79: Changing The Battery

    Dispose of used batteries promptly. Keep away from children. Caution If your convertible notebook is connected to AC power you can change the battery while the convertible notebook is turned on. If your convertible notebook is not plugged into an AC outlet, you must turn the convertible notebook off while changing the battery.

  • Page 80: Recalibrating The Battery

    Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see “Gateway contact information” on page...

  • Page 81: Getting The Most From Your Battery

    • Close the LCD panel to turn off the display while you are not using your convertible notebook. The display stays off until you open the panel again. • Use Hibernate mode for maximum power savings while your convertible notebook is not in use.

  • Page 82: Using Alternate Power Sources

    CHAPTER 5: Managing Power • Decrease or mute speaker volume. • Turn off all scheduled tasks. • Turn off auto-save features in Microsoft Office and other applications. • Copy programs from CDs or DVDs to the hard drive so you do not use battery power by running optical drives. •...

  • Page 83: Changing Power Modes

    (RAM) information to the hard drive, then turns your convertible notebook completely off. The next time you turn on your convertible notebook, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode.

  • Page 84: Changing Convertible Notebook Power Settings

    Hibernate mode Changing convertible notebook power settings You can change the function of your convertible notebook’s power button, Sleep system key, and power-saving timers by changing power settings on your convertible notebook. You can customize power settings from the Windows Mobility Center by selecting power plans and adjusting advanced power settings.
  • Page 85 • High performance - This power plan sacrifices battery life in order to gain performance. Use this plan if you need additional computing power for your program. Your battery may not last as long as you are accustomed to under the other two power plans.

  • Page 86: Changing Advanced Settings

    CHAPTER 5: Managing Power Changing advanced settings Advanced power settings let you assign different power saving modes to the power button and Sleep system key. You can also select which power saving mode is activated when you close the LCD panel. To change advanced power management settings: Press the Mobility Center button .
  • Page 87 Change the values to On for On battery and Plugged Help For more information about hybrid sleep, click or tap Start, then click or tap Help and Support. Type the keyword hybrid in the Search Help box, then press E...
  • Page 88 CHAPTER 5: Managing Power...

  • Page 89: Chapter 6: Traveling With Your Notebook

    CHAPTER6 Traveling with Your Notebook • Packing your convertible notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips...

  • Page 90: Packing Your Convertible Notebook

    Secure it to prevent it from sliding around in overhead bins and car trunks. Traveling by air • Do not check your convertible notebook as luggage. • Charge the battery in case airport security asks you to start your convertible notebook.

  • Page 91: Radio Frequency Wireless Connections

    Radio frequency wireless connections Important If your convertible notebook came equipped with an internal embedded wireless device, see “Legal Information” on page 145 for general wireless regulatory guidelines. • Every country has different restrictions on the use of wireless devices. If your convertible notebook is...

  • Page 92: Security

    Important You must enter the User Password each time you turn on your convertible notebook if it was turned off or put in hibernate mode. You do not need to enter the User Password if your convertible notebook was put in Sleep mode.

  • Page 93: Power

    Take a network cable if you need to connect to a network. Some hotels provide Internet connectivity only through their networks. • If your convertible notebook has been exposed to cold temperatures, let it warm to room temperature before turning it on. •...
  • Page 94 CHAPTER 6: Traveling with Your Notebook • Consult your insurance company and credit card company to learn about emergency travel assistance if your convertible notebook is lost or damaged. • Take your recovery discs in case you need to install an additional driver or software.

  • Page 95: Chapter 7: Maintaining Your Notebook

    CHAPTER7 Maintaining Your Notebook • Caring for your convertible notebook • Cleaning your convertible notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system...

  • Page 96: Caring For Your Convertible Notebook

    Damage due to either extreme is not covered by your warranty. As a general rule, your convertible notebook is safest at temperatures that are comfortable for you. •...

  • Page 97: Display Screen

    Display screen • Use only your convertible notebook’s digital pen, a PDA stylus, or your finger on the display. Do not write on the surface with an ink pen or pencil. • Nothing heavier than your writing hand should be placed on top of the display.

  • Page 98: Cleaning Your Convertible Notebook

    A DVD drive cleaning kit Cleaning the exterior Warning When you shut down your convertible notebook, the power turns off, but some electrical current still flows through your convertible notebook. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets and remove the battery.

  • Page 99: Cleaning The Keyboard

    Cleaning the convertible notebook screen Caution A convertible notebook LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. Use the special cleaning cloth included with your convertible notebook to wipe away dust and fingerprints.

  • Page 100: Storing Batteries

    Clean the gold or silver connector on the battery (the part of the battery that makes contact with the convertible notebook) with alcohol or electronic contact cleaner. Cleaning helps maintain good contact, which improves the transfer of power from the battery to the convertible notebook.

  • Page 101: Cleaning Cds Or Dvds

    Caution When the battery is in the convertible notebook and the convertible notebook is running on AC power, the battery constantly charges, even though it has a full charge. This reduces the life of the battery. If the battery is fully charged and you want to run on AC power, remove the battery.

  • Page 102: Recovering Pre-Installed Software And Drivers

    You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center.
  • Page 103 Windows from the Windows DVD or install a new hard drive, you need to recover your pre-installed software and drivers using a set of software and driver recovery discs. Because these discs do not come with your convertible notebook, you should create your own set. Caution...
  • Page 104 Important Use a permanent marker to label each disc “Software and Driver Recovery,” along with a short description of which convertible notebook the discs are for. If you are recording multiple discs, as you remove each disc from the drive, use the marker to label each disc 1 of x, 2 of x, 3 of x, and so on.
  • Page 105 Important If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, “Recovering pre-installed software and drivers using recovery discs”...
  • Page 106 CHAPTER 7: Maintaining Your Notebook To recover device drivers that were pre-installed, click or tap Hardware, then click or tap Device driver recovery. Click or tap the software or driver you want to recover, then click or tap Next. Recovering pre-installed software and drivers using recovery discs If you created a multiple-disc set of recovery discs, each disc contains a unique set of software and drivers.
  • Page 107 Insert a software and driver recovery disc into the DVD drive. If an AutoPlay dialog box appears, click or tap Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file Grc_Vista.exe on the disc.
  • Page 108 Device driver recovery, then click or tap the type of driver you want to recover. Click or tap Next. If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc.

  • Page 109: Using Microsoft System Restore

    Using Microsoft System Restore Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again.
  • Page 110 CHAPTER 7: Maintaining Your Notebook On the left side of the window, click or tap Repair Windows using System Restore, then click or tap Next. The Choose a restore point dialog box opens. Click or tap the restore point you want, click or tap Next, then click or tap Finish.

  • Page 111: Recovering Your System To Its Factory Condition

    Click or tap OK. Recovering your system to its factory condition If your convertible notebook’s problems are not solved by any of the other recovery options, you may need to recover its hard drive to its factory condition. This process is called a factory recovery.
  • Page 112 Click or tap Recovery, then click or tap Next. Your convertible notebook restarts. If you cannot run Windows: Turn on or restart your convertible notebook. While the convertible notebook is starting up, repeatedly press F8 until the Recovery Options screen opens. If Windows starts to load instead, restart the convertible notebook and try again.

  • Page 113: Recovering Your System Using The Windows Dvd

    When recovery is finished, the Recovery is complete window opens. Click or tap Finish, then click or tap Restart. Your convertible notebook restarts in its original factory condition. You still need to reinstall any software that was not pre-installed on your convertible notebook.
  • Page 114 CHAPTER 7: Maintaining Your Notebook...

  • Page 115: Chapter 8: Upgrading Your Notebook

    CHAPTER8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit...

  • Page 116: Preventing Static Electricity Discharge

    Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your convertible notebook, unplug the power cord, modem cable, and network cable, and remove the battery before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the convertible notebook.

  • Page 117: Adding Or Replacing Memory Modules

    Adding or replacing memory modules Important Use only memory modules designed for your Gateway convertible notebook. Tools You need a small Phillips screwdriver to replace memory modules. Your convertible notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any slot.
  • Page 118 CHAPTER 8: Upgrading Your Notebook Turn your convertible notebook over so the bottom is facing up, then remove the battery. For more information, see “Changing the battery” on page Loosen the two memory bay cover screws that secure the memory cover. (These screws cannot be removed.)
  • Page 119 Replace the memory bay cover, then tighten the cover screws. Insert the battery, then turn your convertible notebook over. Connect to the optional port replicator. -OR- Connect the power adapter, modem cable, and network cable.

  • Page 120: Replacing The Hard Drive Kit

    To replace the hard drive kit: Create a Drivers and Applications Recovery disc using the Gateway Recovery Center. For more information, “Recovering pre-installed software and drivers” on page Back up any data you want to transfer to the new hard drive.
  • Page 121 Disconnect all peripheral devices connected to the convertible notebook and remove any PC cards. Turn your convertible notebook over so the bottom is facing up, then remove the battery. For more information, see “Changing the battery” on page Loosen the two hard drive bay cover screws (they cannot be removed), then remove the hard drive bay cover.
  • Page 122 CHAPTER 8: Upgrading Your Notebook Remove the two hard drive screws. Screw Screw Pull on the plastic strip to slide the old hard drive out of the convertible notebook.
  • Page 123 Insert the new drive into the bracket, label side up, so the screw holes line up. Replace the four screws that secure the bracket to the drive. Slide the new hard drive into your convertible notebook, then replace the screws that secure the hard drive to your convertible notebook.
  • Page 124 -OR- Connect the power adapter, modem cable, and network cable. Turn on your convertible notebook, open the DVD drive, insert the Windows DVD, close the DVD drive, then restart your convertible notebook. When the prompt “Press any key to boot from CD or DVD”...

  • Page 125: Chapter9 Troubleshooting

    CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support...

  • Page 126: Safety Guidelines

    Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your convertible notebook was dropped, or if the case was damaged. Instead, unplug your convertible notebook and contact a qualified computer technician.

  • Page 127: Troubleshooting

    • If the convertible notebook will not turn on, try turning it on with the convertible notebook plugged in and the battery removed, then try turning the convertible notebook on with the convertible notebook unplugged and the battery installed.

  • Page 128: Diskette Drive (External)

    User Guide. Diskette drive (external) The diskette drive is not recognized • Shut down and restart your convertible notebook. You see an “Access Denied” or “Write protect” error message • Move the write-protection tab in the upper-right corner of the diskette down (unprotected).

  • Page 129: Display

    Mobility Center. For more information about adjusting the brightness, see “Adjusting brightness” on page • Make sure the convertible notebook is not in Sleep or Hibernate mode. Press the power button. • The convertible notebook may be sending its display to an external monitor or projector.

  • Page 130: Dvd Drives

    CHAPTER 9: Troubleshooting DVD drives Your convertible notebook does not recognize a disc • The disc may not be seated correctly in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place.

  • Page 131: Ethernet

    User Guide. You cannot eject a CD or DVD • Your convertible notebook must be turned on to remove CDs and DVDs. If you do not want to turn on your convertible notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole.

  • Page 132: Fingerprint Reader

    CHAPTER 9: Troubleshooting Fingerprint reader The fingerprint reader does not recognize your fingerprint • Make sure that you are using the correct method for swiping your finger. For more information, see “Running the TouchStrip Tutorial” on page • Make sure that you are using a finger that you have enrolled.

  • Page 133: Internet

    “Replacing the hard drive kit” on page 112. • If your convertible notebook has been subjected to static electricity or physical shock, you may need to reinstall the operating system. Internet You cannot connect to the Internet •...

  • Page 134: Keyboard

    • Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your convertible notebook People are sending you e-mail messages, but you have not received any mail • Click or tap the receive button in your e-mail program.

  • Page 135: Media Center

    Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. The Media Center video display looks bad on your TV Many factors, such as the display type, quality of the video...
  • Page 136 Quality of video cables—Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from the Gateway Accessory Store. Important Cable connections must be made correctly for optimal video quality.
  • Page 137 • Adjust the display device brightness, contrast, hue, and saturation. For more information review the FAQ topic at www.gateway.com. You want to know whether you can burn videos that were recorded with your computer to a DVD •...

  • Page 138: Memory

    CHAPTER 9: Troubleshooting You want to know whether you can play recorded videos on other computers • Yes, you can. A DVR-MS file recorded to DVD can be replayed on another computer with Media Center or on a computer that does not have Media Center but does have a DVD player and DVD decoder software (such as PowerDVD).

  • Page 139: Memory Card Reader

    Ethernet network jack. For the location of your modem jack, see “Back” on page • Make sure that your convertible notebook is connected to the telephone line and the telephone line has a dial tone. •...
  • Page 140 CHAPTER 9: Troubleshooting To check the dialing properties: Click or tap (Start), then click or tap Control Panel. The Control Panel window opens. Click or tap Hardware and Sound. Click or tap the Phone and Modem Options. The Phone and Modem Options dialog box opens. Click or tap the Dialing Rules tab.
  • Page 141 ISP limitations, may lower the speed even further. If your convertible notebook has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your convertible notebook has a v.92 modem, the speed at which you can upload data is limited to 48K.
  • Page 142 CHAPTER 9: Troubleshooting Click or tap Phone and Modem Options. The Phone and Modem Options dialog box opens. Click or tap the Modems tab. Click or tap your modem, then click or tap Properties. The Modem Properties dialog box opens. Click or tap the Diagnostic tab, then click or tap Query Modem.

  • Page 143: Mouse

    • Make sure that your Ethernet cable is plugged into the Ethernet jack on your convertible notebook. Make sure that the other end is plugged into a router or cable or DSL modem. For the location of your network jack, see “Left”...
  • Page 144 CHAPTER 9: Troubleshooting • Make sure that all computers are using the same Subnet Mask. • If you assigned IP addresses to the computers, make sure that all computers have different IP addresses. For home networks, IP addresses should be 192.168.N.N where N is a number you assign between 0 and 254.

  • Page 145: Networks (Wireless)

    You may, however, be able to access the Internet through your home network. Caution If your convertible notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled. Contact your company computer department or network administrator for more information.
  • Page 146 CHAPTER 9: Troubleshooting To check the signal strength: Click or tap (Start), right-click or button-tap Network, then click or tap Properties. The Network and Sharing Center window opens. Click or tap View status for the network connection. The Wireless Network Connection Status dialog box opens.

  • Page 147: Passwords

    You may, however, be able to access the Internet through your home network. Caution If your convertible notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled. Contact your company computer department or network administrator for more information.

  • Page 148: Pointing Device

    Pointing device “Touchpad or pointing device” on page 143. Power Your convertible notebook is not working on AC power • Make sure that your AC power adapter is connected correctly to your convertible notebook. For instructions on connecting the AC power adapter, see “Connecting...
  • Page 149 The printer is on but will not print • Check the cable between the printer and your convertible notebook. Make sure that it is connected to the correct port. • Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing.

  • Page 150: Sound

    CHAPTER 9: Troubleshooting If the printer status is Offline, right-click or button-tap the name of the printer you want to use, then click or tap Use Printer Online to set the printer to work online. • Wait until files have been printed before sending additional files to the printer.

  • Page 151: Touchpad Or Pointing Device

    Make sure the touchpad or pointing device is turned on. For more information, see “Changing mouse, touchpad, or pointing device settings” in your online User Guide. The convertible notebook is not responding when you click or tap on the touchpad or pointing device •...
  • Page 152 To avoid bodily injury, do not attempt to troubleshoot your convertible notebook problem if: • Power cords or plugs are damaged • Liquid has been spilled into your convertible notebook • Your convertible notebook was dropped • The case was damaged Instead, unplug your convertible notebook and contact a qualified computer technician.

  • Page 153: Appendix A: Legal Information

    APPENDIX Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices...
  • Page 154 Retain all safety and operating instructions for future use. • Do not use this convertible notebook near water or a heat source such as a radiator. • Set up the convertible notebook on a stable work surface.

  • Page 155: Replacement Parts And Accessories

    • When the convertible notebook is turned off, a small amount of electrical current still flows through the convertible notebook. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the convertible notebook.

  • Page 156: United States Of America

    Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.
  • Page 157 FCC rules. FCC declaration of conformity Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the notebook. Caution Recycle or dispose of the used notebook properly according to federal, state and local laws.
  • Page 158 APPENDIX A: Legal Information California Proposition 65 Warning Warning This product contains chemicals, including lead, known to the State of California to cause cancer, birth defects or reproductive harm. Mercury Warning Warning The lamp in this display contains mercury. Do not put in trash. Recycle or dispose as hazardous waste Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products...
  • Page 159 Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook.

  • Page 160: Japanese Modem Notice

    APPENDIX A: Legal Information Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem) The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.

  • Page 161: Laser Safety Statement

    CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products”...
  • Page 162 Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 163: Index

    Index latch locating AC adapter managing power connecting monitoring charge connector purchasing international adapters recalibrating accessories recharging purchasing release latch safety precautions replacing acoustic handset coupler bays airplane power adapters battery ambient light sensor hard drive locating memory using BIOS Setup utility application key Bluetooth arrow keys...
  • Page 164 Index PC Card slot broadband Internet removing memory card cable modem removing PC Card dial-up modem slots digital camera troubleshooting memory digital video camera card docking troubleshooting PC Card DSL modem Ethernet external audio carrying case external diskette drive external speakers cleaning Firewire inserting...
  • Page 165 DVD/CD-RW drive connecting See DVD drive IEEE 1394 port DVD±RW drive directional keys See DVD drive diskette troubleshooting diskette drive electrostatic discharge (ESD) troubleshooting display EmPower power adapter adjusting brightness...
  • Page 166 Index model number serial number Kensington cable lock Support lock slot key combinations keyboard hard drive buttons cleaning indicator connecting installing features purchasing locating replacing troubleshooting troubleshooting USB port headphone jack keys Hibernate mode application hot-swapping arrow brightness Hybrid Sleep directional mode system key...
  • Page 167 LCD/CRT system key jack (dial-up) troubleshooting line protector monitor line tester adding external lock color quality cable port Kensington cable screen resolution using mouse maintenance connecting cleaning troubleshooting digital pen USB port general guidelines moving screen pointer Media Center...
  • Page 168 Index notebook conserving battery power programs shortcut menu EmPower adapter extending battery life orientation Hibernate mode changing Hybrid Sleep mode indicator international adapter password management startup schemes supervisor Sleep mode user source problems PC Card SpeedStep settings adding status indicator eject button troubleshooting inserting...
  • Page 169 Sleep See installing mode resetting notebook system key restarting notebook SO-DIMM right-clicking See memory software recovering sound safety adjusting avoiding repetitive strain controls muting caring for notebook...
  • Page 170 Index LCD panel Media Center tablet control buttons memory back memory card reader locating modem Mobility Center mouse network Screen Rotation passwords using PC Cards Windows Security power wireless network printer tapping safety guidelines technical support screen Support screen area tips before contacting screen resolution telephone...
  • Page 171 Windows Product Key Code Windows Security button wired Ethernet troubleshooting wireless Ethernet using while traveling wireless network button turning off turning on working safely writing...
  • Page 172 Index...
  • Page 174 MAN PHOENIX HW REF GDE V R0 4/07...

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