Gateway M-6883 Reference Manual
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Gateway M-6883 Reference Manual

Gateway M-6883 Reference Manual

Gateway m-6883: reference guide
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Summary of Contents for Gateway M-6883

  • Page 1 NOTEBOOK REFERENCEGUIDE ®...

  • Page 3: Table Of Contents

    Accessing your online User Guide ......2 Gateway contact information ......2 Contacting Gateway Customer Care .
  • Page 4 Key types ......... 27 System key combinations .
  • Page 5 Preventing static electricity discharge ....98 Adding or replacing memory modules ....99 www.gateway.com...
  • Page 6 Telephone support ........134 Before calling Gateway Customer Care ... . . 134...
  • Page 7 Appendix A: Legal Information... 137 Index ....... . 147...
  • Page 8 Contents...

  • Page 9: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 10: About This Guide

    About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive.

  • Page 11: Microsoft Certificate Of Authenticity

    For more information For more information about your notebook, visit Gateway’s Support page at on your notebook’s label. The Support page also has links to additional Gateway documentation and detailed specifications.
  • Page 12 CHAPTER 1: About This Reference...

  • Page 13: Chapter 2: Checking Out Your Notebook

    Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area • LCD panel CHAPTER2...

  • Page 14: Front

    CHAPTER 2: Checking Out Your Notebook Front Component Icon Microphone jack Headphone jack Power indicator Battery charge indicator Battery charge indicator Power indicator Headphone jack Microphone jack Description Plug a microphone into this jack. Plug amplified speakers or headphones into this jack.

  • Page 15: Left

    Ethernet jack Memory card reader HDMI out jack HDMI (optional) USB ports www.gateway.com Memory card reader Express Card slot Ventilation fan Description Plug an Ethernet network cable into this jack. Plug the other end of the cable into a cable modem, DSL modem, or an Ethernet network jack.
  • Page 16 CHAPTER 2: Checking Out Your Notebook Component Icon Ventilation fan Express Card slot Wireless network switch Description Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.

  • Page 17: Right

    Right Component Icon DVD drive USB port www.gateway.com DVD drive Description Insert CDs or DVDs into this drive. For more information, see “Using the DVD drive” on page 52. To determine the type of drive in your notebook, examine the drive tray’s plastic cover and compare the logo to those listed in “Identifying drive types”...

  • Page 18: Back

    CHAPTER 2: Checking Out Your Notebook Back Kensington lock slot Modem jack (optional) Component Icon Modem jack (optional) Kensington™ lock slot Monitor port Power connector Description Plug a dial-up modem cable into this optional jack. For more information, see optional dial-up modem” on page Secure your notebook to an object by connecting a Kensington cable lock to this slot.

  • Page 19: Bottom

    The hard drive is located in this bay. For more information, see “Replacing the hard drive kit” on page 103. Includes the Customer Care contact information. For more information, see “Gateway contact information” on page Battery lock Memory...

  • Page 20: Keyboard Area

    CHAPTER 2: Checking Out Your Notebook Keyboard area Speaker Multimedia panel (optional) Power button Keyboard Status indicators Component Icon Keyboard Power button Speakers Multimedia panel (optional) Touchpad Fingerprint reader (optional) Description Provides all the features of a full-sized, computer keyboard. For more information, see keyboard”...
  • Page 21 “Using the optional fingerprint reader” on page (optional) Status Inform you when a drive is in use or when a button has indicators been pressed that affects how the keyboard is used. For more information, see page www.gateway.com “Using the status indicators” on...

  • Page 22: Lcd Panel

    CHAPTER 2: Checking Out Your Notebook LCD panel Component Icon Microphone (optional) Webcam (optional) Webcam status indicator (optional) Microphone (optional) Webcam (optional) Webcam status indicator (optional) Description Use to talk through when making Voice over Internet Protocol (VoIP) calls. Important: The optional microphone is only available when purchased with the optional webcam.

  • Page 23: Chapter 3: Setting Up And Getting Started

    Setting Up and Getting Started • Working safely and comfortably • Connecting the AC adapter • Connecting to a broadband modem or network • Connecting the optional dial-up modem • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook •...

  • Page 24: Working Safely And Comfortably

    Notebook operating temperatures can become quite high, increasing the risk of burns to your legs. Instead, use a laptop desk to protect your legs. • Do not use the notebook on any soft, conforming surface, such as your lap, a blanket, carpet, or a sofa.

  • Page 25: Setting Up Your Computer Desk And Chair

    Avoiding discomfort and injury from repetitive strain • Vary your activities to avoid excessive repetition. • Take breaks to change your position, stretch your muscles, and relieve your eyes. • Find ways to break up the work day, and schedule a variety of tasks. www.gateway.com...

  • Page 26: Connecting The Ac Adapter

    Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged.

  • Page 27: Protecting From Power Source Problems

    AC power until the battery charge indicator turns blue. contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see page Protecting from power source problems...

  • Page 28: Connecting To A Broadband Modem Or Network

    CHAPTER 3: Setting Up and Getting Started notebook and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your notebook. Warning High voltages can enter your notebook through both the power cord and the modem connection.

  • Page 29: Connecting The Optional Dial-Up Modem

    Caution Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface. www.gateway.com on your notebook. Important The modem will not work with digital or PBX telephone lines.
  • Page 30 CHAPTER 3: Setting Up and Getting Started To start your notebook: Lift the LCD panel. Press the power button located above the keyboard. “Changing advanced settings” on page If you are starting your notebook for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account.

  • Page 31: Waking Up Your Notebook

    To put your notebook into hibernation: • Click click Hibernate. The notebook saves your session and shuts down to save power. www.gateway.com (Start), then click +F3. (Start), click the arrow next to the lock icon, then “Changing power modes” on (power).

  • Page 32: Restarting (Rebooting) Your Notebook

    CHAPTER 3: Setting Up and Getting Started To turn off your notebook: • Click click Shut Down. The notebook turns off. Windows to turn off your notebook, press and hold the power button for about five seconds, then release it. Restarting (rebooting) your notebook If your notebook does not respond to keyboard, touchpad, or...

  • Page 33: Using The Status Indicators

    The status indicators are located below the touchpad. Wireless network Indicator Wireless network Caps lock Num lock DVD drive Hard drive www.gateway.com DVD drive Caps lock Num lock Icon Description LED on - Optional wireless IEEE ■ 802.11 radio is turned on.

  • Page 34: Using The Keyboard

    CHAPTER 3: Setting Up and Getting Started Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock keys for the numeric keypad.

  • Page 35: Key Types

    Numeric keypad Function keys System keys Navigation keys Windows key Application key Arrow keys www.gateway.com Icon Description Use these keys to type numbers when the numeric keypad is turned on. Press F numeric keypad. Press these keys labeled F1 to F12 to perform actions in programs.

  • Page 36: System Key Combinations

    CHAPTER 3: Setting Up and Getting Started System key combinations When you press the F your notebook performs the action identified by the text or icon on the key. Press and hold , then press this system key... key and a system key at the same time, To...
  • Page 37 Press and hold To... , then press this system key... Turn the optional Bluetooth radio on or off. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.
  • Page 38 CHAPTER 3: Setting Up and Getting Started Press and hold , then press this system key... To... Increase the brightness of the display. Decrease the brightness of the display. Increase volume. For more information, see “Adjusting the volume” on page Decrease volume.

  • Page 39: Using The Optional Fingerprint Reader

    TouchStrip Tutorial which teaches you the correct method to use the fingerprint reader. To run the TouchStrip Tutorial: Click click Fingerprint Tutorial. Click Next to proceed through the tutorial. www.gateway.com (Start), , Protector Suite QL, then All Programs...

  • Page 40: Enrolling Your Fingerprints

    CHAPTER 3: Setting Up and Getting Started Enrolling your fingerprints Before you can use the features of the fingerprint reader, you must enroll your fingerprints so your notebook can identify you. To enroll your fingerprints: Click click User Enrollment. The Welcome screen opens. Click Next.
  • Page 41 If you want to run the TouchStrip Tutorial, leave the Run interactive tutorial check box selected, then click Next. The TouchStrip Tutorial runs. After you have completed the tutorial, the Enrollment screen appears. -OR- If you do not want to run the TouchStrip Tutorial, click to uncheck the Run interactive tutorial check box, then click Next.

  • Page 42: Using The Fingerprint Control Center

    CHAPTER 3: Setting Up and Getting Started Swipe your finger. A sample will be created and is indicated by a fingerprint icon in one of the circles. Repeat step Advanced Security screen appears. Type a password in the Backup password box, type the same password in the Retype password box, then click Next.

  • Page 43: Using The Password Bank

    The password bank also works with many computer programs that require entering a username and password. To create a registration for a Web site: Go to the Web site using your Internet browser. Log in using your username and password. www.gateway.com (Start), , Protector Suite QL, then All Programs...

  • Page 44: Using The Fingerprint Reader Features

    CHAPTER 3: Setting Up and Getting Started Swipe your already enrolled finger over the sensor. The fingerprint reader menu opens. Click Register. Click on the dialog box or Web site sign in box. To log on to a registered Web site: Swipe your already enrolled finger over the sensor.

  • Page 45: Using The Ez Pad Touchpad

    Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Scroll zone Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents.
  • Page 46 CHAPTER 3: Setting Up and Getting Started You can use the EZ-Pad left and right buttons below the touchpad to select objects. You can attach a mouse to the notebook using a USB port. You do not need to shut down the notebook to connect a USB mouse. For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see “Changing the mouse, touchpad, or pointing device settings”...
  • Page 47 Move an object on the screen. www.gateway.com Position the pointer over the object. Quickly press and release the right button once. This action is called right-clicking. Position the pointer over the object.

  • Page 48: Using The Optional Multimedia Panel

    CHAPTER 3: Setting Up and Getting Started Using the optional multimedia panel Windows Hotstart Instant On Audio Instant On Video Button Description Windows Hotstart—Turns on the notebook (if turned off) and open Media Center (Windows Vista Home Premium or Windows Vista Ultimate) or Windows Media Player (Windows Vista Home Basic).

  • Page 49: Using The Optional Webcam

    Internet chat programs to add video and audio to your chat session. In addition, by using the software included with the webcam, you can take pictures or create video clips. Microphone www.gateway.com “Adjusting the volume” on page Webcam Status indicator...
  • Page 50 CHAPTER 3: Setting Up and Getting Started To use the webcam: Click Software, then click Camera Assistant Software. The Camera Assistant Toolbar opens. -OR- Right-click taskbar, then click Show Toolbar. The Camera Assistant Toolbar opens. Button Start camera Effects Properties Settings Help on.
  • Page 51 Click (Start camera). The Camera Assistant opens. Click one of the following: Button Icon Snapshot Video recording Audio recording Functions Resolution Mute Effects Description Take a picture of what is currently in the preview screen. Create a video recording.

  • Page 52: Adjusting The Brightness

    CHAPTER 3: Setting Up and Getting Started Camera Assistant Toolbar or click Camera Assistant. Internet chat service, see the help for that service. Adjusting the brightness To adjust screen brightness: • Use the increase brightness and decrease brightness keys on the keyboard. For more information, see key combinations”...

  • Page 53: Adjusting The Volume

    To adjust the volume from Windows: Click slider opens. Click and drag the slider up to increase volume and down to decrease volume. www.gateway.com (Start), All Programs, Accessories For more information about the Windows Mobility Center, see ) on the taskbar. The volume control Volume “System key...
  • Page 54 CHAPTER 3: Setting Up and Getting Started To mute the volume, click click it again. To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. volume independently of general volume (such as the volume used for music and game sounds).

  • Page 55: Turning Your Wireless Radio On Or Off

    Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11 and Bluetooth communication devices are examples of devices that provide wireless communication.
  • Page 56 CHAPTER 3: Setting Up and Getting Started If the wireless IEEE 802.11 radio does not turn on automatically, press F indicator turns on. For the location of the wireless status indicator, see -OR- Click Windows Mobility Center. When the Windows Mobility Center window opens, click Turn wireless on.

  • Page 57: Bluetooth Radio

    Area Network, see “Bluetooth Networking” in your online User Guide Help For more information about Bluetooth, click Start, then click Help and Support. Type the keyword Bluetooth in the Search Help box, then press NTER www.gateway.com “Left” on page + F6. + F6.
  • Page 58 CHAPTER 3: Setting Up and Getting Started Disabling the Bluetooth radio You should disable the Bluetooth radio while traveling by airplane to prevent it from being accidently turned on while in flight. To disable the Bluetooth radio: • Slide the wireless network switch to the OFF position to disable both IEEE 802.11 and Bluetooth.

  • Page 59: Chapter 4: Using Drives And Accessories

    Using Drives and Accessories • Using the DVD drive • Using the memory card reader • Adding and removing an Express Card • Installing a printer or other peripheral device • Viewing the display on a projector, monitor, or television CHAPTER4...

  • Page 60: Using The Dvd Drive

    You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo...

  • Page 61: Using A Dvd Drive

    Place the disc in the tray with the label facing up, then press down carefully on the disc until it snaps into place. Push the tray in until it is closed. www.gateway.com Manual eject hole Eject button “Cleaning CDs or DVDs”...
  • Page 62 CHAPTER 4: Using Drives and Accessories To remove a CD or DVD: Press the eject button on the DVD drive. After the tray opens slightly, pull the disc tray completely open. Carefully lift on the edges of the disc until it snaps off of the spindle.

  • Page 63: Using The Memory Card Reader

    The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, Secure Digital™, Mini Secure Digital™, RS-MultiMediaCard™, and xD-Picture Card™. Important RS-Multimedia Card and Mini Secure Digital cards require the use of an adapter that is available with the media. www.gateway.com...

  • Page 64: Inserting A Memory Card

    CHAPTER 4: Using Drives and Accessories Inserting a memory card To insert a memory card: • Insert the memory card into the memory card slot with the label facing up and the arrow on the label pointing towards the notebook. Using a memory card To access a file on a memory card: Click...

  • Page 65: Adding And Removing An Express Card

    Click the Express Card name, then click OK. The Safe to Remove Hardware dialog box opens. Click OK. Pull the Express Card out of your notebook. www.gateway.com Important If the remove hardware icon does not appear on the taskbar, click button.

  • Page 66: Installing A Printer Or Other Peripheral Device

    CHAPTER 4: Using Drives and Accessories Installing a printer or other peripheral device Your notebook has one or more of the following ports: Universal Serial Bus (USB) and HDMI (digital audio/video). You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your notebook.

  • Page 67: Viewing The Display On A Projector, Monitor, Or Television

    If you are using the VGA port, connect one end of the VGA cable to the monitor, projector, or television. -OR- If you are using the HDMI port, connect one end of the HDMI cable to the monitor, projector, or television. www.gateway.com...
  • Page 68 CHAPTER 4: Using Drives and Accessories Plug the other end of the VGA cable into the monitor port -OR- Plug the other end of the HDMI cable into the optional HDMI port on your notebook. Turn on your notebook. Plug the projector’s, monitor’s, or television’s power cord into an AC power source and turn it on.

  • Page 69: Adjusting The Display Properties

    Center window opens. “Using the Windows Mobility Center” in your online User Guide. Click Settings dialog box opens. www.gateway.com +F4 to switch between viewing the display on Important If a monitor, projector, or television is connected and you close the...

  • Page 70: Using The Projector Or Monitor For A Presentation

    CHAPTER 4: Using Drives and Accessories Click monitor 2. Adjust properties such as Resolution or Colors if necessary. To use the monitor, projector, or television as a “mirror” (duplicate) of the notebook display (both displays have the same content), click to deselect the check box for Extend my Windows desktop onto this monitor.
  • Page 71 Click (Change presentation settings). The Presentation Settings dialog box opens. Adjust properties such as Turn off screen saver and Set the volume to if necessary. Click OK. Click Turn on to turn on the presentation settings. When you are finished giving the presentation, click Turn off...
  • Page 72 CHAPTER 4: Using Drives and Accessories...

  • Page 73: Chapter5 Managing Power

    CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Recalibrating the battery • Extending battery life • Changing notebook power settings...

  • Page 74: Monitoring The Battery Charge

    Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This design...

  • Page 75: Changing Batteries

    Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard if mishandled.

  • Page 76: Recalibrating The Battery

    Turn your notebook over. Open the LCD panel. Recalibrating the battery Important Do not interrupt the battery recalibration process. If recalibration is interrupted, you must start the process over again. If your notebook unexpectedly goes into Sleep mode while you are using it but the battery charge is not low, you may need to recalibrate your battery.

  • Page 77: Extending Battery Life

    Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see information” on page...

  • Page 78: Using Alternate Power Sources

    • Select the Power saver power plan to get maximum power savings. notebook power settings” on page • Close the LCD panel to turn off the display while you are not using your notebook. The display stays off until you open the panel again.

  • Page 79: Changing Power Modes

    Always save your work before using Sleep mode. In Sleep mode, your notebook reduces or turns off the power to most devices except memory. However, the information in memory is not saved to the hard drive. If power is interrupted, the information is lost. www.gateway.com “Changing...

  • Page 80: Changing Notebook Power Settings

    When in Hibernate mode, your notebook saves all memory information to the hard drive, then turns the power completely off. If your notebook is... In Sleep, Hybrid Sleep, or Hibernate mode Changing notebook power settings You can change the function of your notebook’s power button, Sleep system key, and power-saving timers by changing power settings on your notebook.
  • Page 81 • High performance - This power plan sacrifices battery life in order to gain performance. Use this plan if you need additional computing power for your program. Your battery may not last as long as you are accustomed to under the other two power plans.

  • Page 82: Changing Advanced Settings

    Changing advanced settings Advanced power settings let you assign different power saving modes to the power button and Sleep system key. You can also select which power saving mode is activated when you close the LCD panel. To change advanced power management settings: Click Windows Mobility Center.
  • Page 83 Click the + in front of Sleep, then click the + in front of Allow hybrid sleep. Change the values to On for On battery and Plugged Help For more information about hybrid sleep, click Start, then click Help and Support. Type the keyword hybrid in the Search Help box,...
  • Page 84 CHAPTER 5: Managing Power...

  • Page 85: Chapter 6: Traveling With Your Notebook

    Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips CHAPTER6...

  • Page 86: Packing Your Notebook

    CHAPTER 6: Traveling with Your Notebook Packing your notebook • Remove all discs, express cards, peripheral devices, and cables. Remember to pack those you will need while traveling. • Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food.

  • Page 87: Radio Frequency Wireless Connections

    Contact your network administrator for more information about remote access. • Take extra recordable media for transferring files between computers and backing up files. www.gateway.com for general wireless regulatory For more information about turning your wireless device on or off,...

  • Page 88: Security

    The password feature is very secure, with no easy way to recover a forgotten password. If you forget your password, you must return your notebook to Gateway for service. To create a startup password: Restart your notebook. As soon as you see a startup screen, press F2.

  • Page 89: Power

    • If your notebook has been exposed to cold temperatures, let it warm to room temperature before turning it on. • Carry proof of ownership or a merchandise passport when traveling internationally. www.gateway.com NTER NTER “Managing Power”...
  • Page 90 • Take your recovery discs in case you need to install an additional driver or software. Gateway Recovery Center. You can create a Drivers and Applications Recovery disc using the...

  • Page 91: Chapter 7: Maintaining Your Notebook

    Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system CHAPTER7...

  • Page 92: Caring For Your Notebook

    CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: • Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. •...

  • Page 93: Cleaning The Exterior

    Use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth. www.gateway.com...

  • Page 94: Maintaining The Battery

    CHAPTER 7: Maintaining Your Notebook Maintaining the battery The life span of a notebook battery is about 1.5 to 3 years, under normal conditions. As the battery begins to die, you will have to recharge the battery more frequently because it cannot hold a full charge.

  • Page 95: Cleaning Cds Or Dvds

    Problem solving may also involve reinstalling some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare your computer for additional system recovery options, you should create a set of recovery discs as soon as possible.
  • Page 96 CHAPTER 7: Maintaining Your Notebook To recover your system: Create recovery discs as soon as you can. You can use these discs later for recovering your system from significant hardware and software problems. For instructions, see Perform minor fixes. If only one or two items of software or hardware have stopped working correctly, the problem may be solved by reinstalling the software or the device drivers.

  • Page 97: Creating Recovery Discs

    To create recovery discs for only the factory-loaded software and drivers, click Create driver and application backup disc. as possible. www.gateway.com (Start), All Programs, Gateway, then click Important We recommend that you create each type of recovery disc as soon...
  • Page 98 CHAPTER 7: Maintaining Your Notebook The Create Backup Disc dialog box opens. This dialog box tells you the number of blank, recordable discs you will need to complete the recovery discs. Make sure that you have the required number of identical, blank discs ready before continuing.

  • Page 99: Recovering Pre-Installed Software And Drivers

    - OR - If you are recovering from your driver and application recovery disc, insert it into the disc drive, then go to Step 3 after the Gateway Application Recovery main menu opens. Click the Restore tab, then click Reinstall applications/drivers.

  • Page 100: Returning To A Previous System Condition

    CHAPTER 7: Maintaining Your Notebook Click Contents. A list of software and device drivers opens. Click the install icon then follow the on-screen prompts to complete the installation. Repeat this step for each item you want to reinstall. Returning to a previous system condition Microsoft System Restore periodically takes “snapshots”...

  • Page 101: Returning Your System To Its Factory Condition

    • If you cannot run Windows Vista and your original hard drive has been completely re-formatted or you have installed a replacement hard drive, see your recovery discs” on page www.gateway.com “Recovering from the hard drive “Recovering from “Recovering from...
  • Page 102 Click OK. The recovery process begins by restarting your computer, then continues by copying files to your hard drive. This process may take a while, but a Gateway Recovery Management screen shows you its progress. When the recovery has finished, a dialog box prompts you to restart your computer.
  • Page 103 To reinstall Windows Vista and all pre-installed software and drivers: Turn on your computer, then press A startup. Gateway Recovery Management opens. Click Restore system from factory default. Caution Continuing the process will erase all files on your hard drive.
  • Page 104 CHAPTER 7: Maintaining Your Notebook...

  • Page 105: Chapter 8: Upgrading Your Notebook

    Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit CHAPTER8...

  • Page 106: Preventing Static Electricity Discharge

    CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the battery before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook.

  • Page 107: Adding Or Replacing Memory Modules

    Adding or replacing memory modules Important Use only memory modules designed for your Gateway notebook. Tools You need a small Phillips screwdriver to replace memory modules. Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any slot.
  • Page 108 CHAPTER 8: Upgrading Your Notebook Loosen the memory bay cover screw (this screw cannot be removed). Screw Lift the memory bay cover, then remove it.
  • Page 109 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Clip Clip...
  • Page 110 CHAPTER 8: Upgrading Your Notebook Pull the memory module out of the slot. Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction.

  • Page 111: Replacing The Hard Drive Kit

    To replace the hard drive kit: Create a Drivers and Applications Recovery disc using the Gateway Recovery Center. For more information, see “Recovering pre-installed software and drivers” on page Back up any data you want to transfer to the new hard drive.
  • Page 112 CHAPTER 8: Upgrading Your Notebook Turn your notebook over so the bottom is facing up, then remove the battery. For more information, see “Changing batteries” on page Loosen the three hard drive bay cover screws (these screws cannot be removed). Lift the hard drive bay cover, then remove it.
  • Page 113 Using the plastic tab, slide the old hard drive, then remove it. If your new hard drive already includes the hard drive bracket, go to step 17. -OR- If you need to move the hard drive bracket from your old...
  • Page 114 CHAPTER 8: Upgrading Your Notebook Remove the four screws that secure the hard drive to the hard drive bracket. Screw Screw Remove the bracket from the old drive. Place the new drive, label side up, onto the bracket so the screw holes line up. Replace the screws that secure the bracket to the drive.
  • Page 115 Slide the new hard drive kit into your notebook, then replace the screws that secure the hard drive kit to the notebook. Replace the hard drive bay cover, then tighten the cover screws. Insert the battery, then turn your notebook over.
  • Page 116 CHAPTER 8: Upgrading Your Notebook...

  • Page 117: Chapter9 Troubleshooting

    CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support...

  • Page 118: Safety Guidelines

    Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. For more information about preventing damage from static electricity, see “Preventing static electricity discharge”...

  • Page 119: Troubleshooting

    Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.

  • Page 120: Display

    You see an “Access Denied” or “Write protect” error message • Move the write-protection tab in the upper-right corner of the diskette down (unprotected). • The diskette may be full. Delete unnecessary files on the diskette and try again. • Not all diskettes are IBM-compatible.

  • Page 121: Dvd Drives

    If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.
  • Page 122 • Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Clean the disc. For more information, see or DVDs”...

  • Page 123: Ethernet

    Recycle Bin has been emptied, the file cannot be restored. then click Help and Support. Type the keyword System Restore in the Search Help box, then press E www.gateway.com “Using a tray-load DVD drive” on page Caution If a file was deleted while holding down the S...

  • Page 124: Fingerprint Reader

    Fingerprint reader The fingerprint reader does not recognize your fingerprint • Make sure that you are using the correct method for swiping your finger. For more information, see the TouchStrip Tutorial” on page • Make sure that you are using a finger that you have enrolled.

  • Page 125: Internet

    ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. www.gateway.com “Back” on page “Left” on page 123. Help For more information about troubleshooting Internet 103.

  • Page 126: Keyboard

    Connecting to a Web site takes too long Many factors can affect Internet performance: • The condition of the telephone lines in your residence or at your local telephone service • The condition of the Internet computers to which you connect and the number of users accessing those computers •...

  • Page 127: Media Center

    Media Center mode is available only on Windows Vista Home Premium and Windows Vista Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and Support.
  • Page 128 Quality of video cables—Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from Gateway. quality. A poor cable connection can lower video quality. •...
  • Page 129 VGA or an HDMI display device and automatically changes the display settings for the type of display device you are using. For more information, review the FAQ topic at www.gateway.com. You want to change display settings to get better TV or DVD image quality •...

  • Page 130: Memory

    You want to know whether you can play recorded videos on other computers • Yes, you can. A DVR-MS file recorded to DVD can be replayed on another computer with Media Center or on a computer without Media Center provided that it has a DVD player and DVD decoder software (such as PowerDVD).

  • Page 131: Memory Card Reader

    Help and Support. Type the keyword dialing in the Search Help box, then press E www.gateway.com Help For more information about dialing properties, click Start, then NTER “Left” on...
  • Page 132 To check the dialing properties: Click Panel window opens. Click Hardware and Sound. Click the Phone and Modem Options. The Phone and Modem Options dialog box opens. Click the Dialing Rules tab. Click the location from which you are dialing, then click Edit.
  • Page 133 You cannot connect to the Internet • The ISP may be having technical difficulties. Contact your ISP for technical support. • See if the modem works with a different communications program. The problem may be with just one program.

  • Page 134: Mouse

    Click Phone and Modem Options. The Phone and Modem Options dialog box opens. Click the Modems tab. Click your modem, then click Properties. The Modem Properties dialog box opens. Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics.

  • Page 135: Networks (Wired)

    0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network. www.gateway.com NTER “Left” on page...
  • Page 136 Your wired Ethernet network is running slower than you expect • If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps).

  • Page 137: Networks (Wireless)

    If your access point uses WEP, go to the Wireless Networking Properties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys. www.gateway.com Important Note any antenna placement constraints in the access point user (Start), right-click Network, then click...
  • Page 138 You are in a wireless network, but no available networks are listed in the Connect to a network dialog box • If the network you are attempting to access does not broadcast its SSID, you need to request the SSID from the administrator and add that network’s information into the wireless utility.

  • Page 139: Passwords

    You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. Power Your notebook is not working on AC power •...

  • Page 140: Printer

    Printer Help For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooting in the Search Help box, then press E The printer will not turn on • Make sure that the printer is online. Many printers have an online/offline button that you may need to press.

  • Page 141: Sound

    Make sure that Mute controls are turned off. Status indicators The status indicators are not functioning • Make sure the status indicators are turned on. Press +F1 to toggle the indicators. www.gateway.com NTER “Adjusting the volume” on page “Adjusting the volume” on page...

  • Page 142: Touchpad

    Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on.
  • Page 143 If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.
  • Page 144 CHAPTER 9: Troubleshooting...

  • Page 145: Legal Information

    APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices...

  • Page 146: Important Safety Information

    24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection. Your Gateway notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this notebook, it is important that the safety instructions marked on the notebook and in the documentation are followed.

  • Page 147: Replacement Parts And Accessories

    • The notebook was dropped or the cabinet is damaged. • The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless guidance Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft.

  • Page 148: United States Of America

    Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.
  • Page 149 FCC rules. FCC declaration of conformity Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the notebook. Caution Recycle or dispose of the used notebook properly according to federal, state and local laws.
  • Page 150 Warning This product contains chemicals known to the State of California to cause cancer, birth defects, and/or other reproductive harm. For additional information regarding this product warning, go to www.gateway.com/prop65. Mercury Warning Warning THE LAMP IN THIS DISPLAY CONTAINS MERCURY. DISPOSE ACCORDING TO LOCAL, STATE, AND FEDERAL LAW.
  • Page 151 Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook.

  • Page 152: Japanese Modem Notice

    Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly.

  • Page 153: Environmental Information

    All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
  • Page 154 Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
  • Page 155 Index AC adapter connecting connector international adapters accessories safety precautions acoustic handset coupler application key arrow keys audio adjusting volume back button headphone jack microphone jack muting next button pause button play button stop button troubleshooting volume down button volume up button audio CD cleaning inserting...
  • Page 156 connecting troubleshooting camera See digital camera See digital video camera Camera Assistant Camera Assistant Toolbar Capacitive volume control Caps Lock indicator cards Express Card slot inserting Express Card inserting memory card memory card slot memory cards supported removing Express Card removing memory card slots troubleshooting Express...
  • Page 157 User Guide double-clicking dragging drivers re-installing drives DVD/CD-RW DVD±RW hard drive www.gateway.com HD DVD HD-DVD RW identifying drive types multi-format DVD±RW replacing hard drive status indicators troubleshooting types DSL modem connecting troubleshooting cleaning controlling playback...
  • Page 158 Fn key folders opening function keys Gateway contact information model number serial number Support Gateway Recovery Center re-installing drivers re-installing programs re-installing software Index hard drive indicator installing replacing troubleshooting HDMI (TV) out jack HDMI port headphone jack...
  • Page 159 Customer Care Microsoft Certificate of Authenticity model number serial number latch battery LCD panel cleaning switching display troubleshooting www.gateway.com LCD/CRT system key line protector line tester lock cable Kensington cable maintenance cleaning Media Center troubleshooting media reader See memory card reader...
  • Page 160 port screen resolution troubleshooting external using using external mouse connecting troubleshooting USB port moving pointer screen objects MP3 player memory cards multimedia adjusting volume using DVD drive multimedia panel mute button muting sound navigation keys network troubleshooting network jack networking turning off Bluetooth turning off wireless Ethernet...
  • Page 161 See memory rebooting notebook recalibrating battery recharging battery recovering defaults drivers programs software system with Gateway Recovery Center with Windows System Restore Recycle Bin www.gateway.com deleting files emptying regional code re-installing defaults drivers programs...
  • Page 162 USB port screen resolution troubleshooting screen objects getting information moving selecting scroll zone security startup password while travelling security features Kensington cable lock serial number setting up safety precautions Settings button shipping notebook shortcut menus accessing shortcuts opening menu shutting down notebook Sleep mode system key...
  • Page 163 Web site connection speed wired Ethernet wireless Ethernet wireless network turning off Bluetooth notebook wireless Ethernet wireless network turning on...
  • Page 164 waking up notebook webcam Webcam status indicator Windows Product Key Code Windows Hotstart Windows Media Player Windows System Restore wired Ethernet troubleshooting wireless Ethernet button status indicator troubleshooting turning off turning on using while traveling wireless network switch troubleshooting working safely Index...
  • Page 166 MAN TRIT/TEMP EREC REF GDE R0 8/08...

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