Telephone Support; Before Calling Gateway Customer Care - Gateway Notebook User Manual

Chapter 8: Troubleshooting

Telephone support

Before calling Gateway Customer Care

If you have a technical problem with your notebook, follow these
recommendations before contacting Gateway Customer Care:
■ Make sure that your notebook is connected correctly to a grounded
AC outlet that is supplying power. If you use a surge protector, make
sure that it is turned on.
■
If a peripheral device, such as a keyboard or mouse, does not appear
to work, make sure that all cables are plugged in securely.
■
If you have recently installed hardware or software, make sure that
you have installed it according to the instructions provided with it.
If you did not purchase the hardware or software from Gateway, see
the manufacturer's documentation and technical support resources.
■ If you have "how to" questions about using a program, see:
Online Help
■
Printed documentation
■
The Microsoft Windows documentation
■
The software publisher's Web site
■
■
See the troubleshooting section of this chapter.
Warning
■
Have your customer ID, serial number, and order number available,
along with a detailed description of your problem, including the
exact text of any error messages, and the steps you have taken.
■
Make sure that your notebook is nearby at the time of your call. The
technician may have you follow troubleshooting steps.
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To avoid bodily injury, do not attempt to troubleshoot your
notebook problem if:
Power cords or plugs are damaged
■
Liquid has been spilled into your notebook
■
Your notebook was dropped
■
The case was damaged
■
Instead, unplug your notebook and contact a qualified
computer technician.
www.gateway.com