McAfee AVDCDE-AA-AA - Active Virus Defense Suite User Manual page 6

Table of Contents
Appendix A. Default Vulnerable and Compressed File Extensions . . 289
Adding file name extensions for scanning . . . . . . . . . . . . . . . . . . . . . . . . . . .289
Current list of vulnerable file name extensions . . . . . . . . . . . . . . . . . . . . . . .290
Current list of compressed files scanned . . . . . . . . . . . . . . . . . . . . . . . . . . .294
Appendix B. Network Associates Support Services . . . . . . . . . . . . . . 297
Adding value to your McAfee product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297
PrimeSupport options for corporate customers . . . . . . . . . . . . . . . . . .297
Ordering a corporate PrimeSupport plan . . . . . . . . . . . . . . . . . . . . . . .300
PrimeSupport options for home users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302
How to reach international home user support . . . . . . . . . . . . . . . . . . .304
Ordering a PrimeSupport plan for home users . . . . . . . . . . . . . . . . . . .304
Network Associates consulting and training . . . . . . . . . . . . . . . . . . . . . . . . .305
Professional Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305
Total Education Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .306
Appendix C. Using the SecureCast Service to Get New Data Files . . 307
Introducing the SecureCast service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .307
Why should I update my data files? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .308
Which data files does the SecureCast service deliver? . . . . . . . . . . . .308
Installing the BackWeb client and SecureCast service . . . . . . . . . . . . . . . . .309
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .309
Troubleshooting the Enterprise SecureCast service . . . . . . . . . . . . . .319
Unsubscribing from the SecureCast service . . . . . . . . . . . . . . . . . . . . .319
Support resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .319
SecureCast service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .319
BackWeb client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .320
Appendix D. Understanding iDAT Technology . . . . . . . . . . . . . . . . . . . 321
Understanding incremental .DAT files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .321
How does iDAT updating work? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .322
What does McAfee post each week? . . . . . . . . . . . . . . . . . . . . . . . . . . .323
Best practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .324
Frequently asked questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .325
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
vi McAfee VirusScan Anti-Virus Software