Calling For Service - Lenovo ThinkCentre A51 Quick Reference Manual

The troubleshooting information or the diagnostic programs might tell you that
you need additional or updated device drivers or other software. IBM
maintains pages on the World Wide Web where you can get the latest technical
information and download device drivers and updates. To access these pages,
go to http://www.ibm.com/pc/support/ and follow the instructions.

Calling for service

If you have tried to correct the problem yourself and still need help, during the
warranty period, you can get help and information by telephone through the
Support Center. The following services are available during the warranty
period:
v Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
v hardware repair - If the problem is determined to be caused by hardware
under warranty, trained service personnel are available to provide the
applicable level of service.
v Engineering Change management - Occasionally, there might be changes
that are required after a product has been sold. IBM or your reseller, if
authorized by IBM, will make selected Engineering Changes (ECs) available
that apply to your hardware.
The following items are not covered:
v Replacement or use of non-IBM parts or nonwarranted IBM parts. All
warranted parts contain a 7-character identification in the format IBM FRU
XXXXXXX.
v Identification of software problem sources.
v Configuration of BIOS as part of an installation or upgrade.
v Changes, modifications, or upgrades to device drivers.
v Installation and maintenance of network operating systems (NOS).
v Installation and maintenance of application programs.
Refer to your Statement of Limited Warranty for a full explanation of warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from
9:00 a.m. to 6:00 p.m.
Note: Response times vary; may exclude some holidays.
If possible, be at your computer when you call. Please have the following
information ready:
v Machine type and model
v Serial numbers of your IBM hardware products
20
Quick Reference