Conventions; Getting Help - Enterasys Intrusion Prevention System Reporting Manual

Conventions

The following conventions are used in this document.
<installdir>
bold type
blue type
italic type
courier

Getting Help

For additional support, contact Enterasys Networks using one of the following methods:
World Wide Web
Phone
Email
Before contacting Enterasys Networks for technical support, have the following information
ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (for example, changing
mode switches, and rebooting the unit.)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (for example, layout, and cable type)
• Network load and frame size at the time of trouble (if known)
• The device history (for example, have you returned the device before, is this a recurring
problem)
• Any previous Return Material Authorization (RMA) numbers
x
Indicates to enter the path were you installed Dragon. The default directory is
/usr/dragon.
Actual user input values or names of screens and commands.
Indicates a hypertext link. When reading this document online, click the text in blue to
go to the referenced figure, table, or section.
User input value required.
Used for command-level input or output.
http://www.enterasys.com/support
1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1888
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support
support@enterasys.com
To expedite your message, please type [dragon] in the subject line.