Technical Support Procedures; Frequently Asked Questions - Supermicro Supero X8DTH-6F User Manual

3-2

Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, please
note that as a motherboard manufacturer, Supermicro does not sell directly to end-
users, so it is best to fi rst check with your distributor or reseller for troubleshooting
services. They should know of any possible problem(s) with the specifi c system
confi guration that was sold to you.
1. Please go through the 'Troubleshooting Procedures' and 'Frequently Asked
Question' (FAQ) sections in this chapter or see the FAQs on our website
(http://www.supermicro.com/support/faqs/) before contacting Technical Sup-
port.
2. BIOS upgrades can be downloaded from our website at
cro.com/support/bios/).
3. If you still cannot resolve the problem, include the following information when
contacting Supermicro for technical support:
•
Motherboard model and PCB revision number
•
BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
•
System confi guration
•
An example of a Technical Support form is on our website at
micro.com/support/contact.cfm).
•
Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached by
e-mail at support@supermicro.com or by fax at: (408) 503-8000, option 2.
3-3

Frequently Asked Questions

Question: What are the various types of memory that my motherboard can
support?
Answer: The X8DTH-6/X8DTH-6F/X8DTH-i/X8DTH-iF has 12 240-pin DIMM slots
that support up to 192 GB of Reg. ECC or up to 48 GB of Unbuffered ECC/Non-
ECC DDR3 1333/1066/800 MHz SDRAM modules. It is strongly recommended that
you do not mix memory modules of different speeds and sizes. Please follow all
memory installation instructions given on Section 2-4 in Chapter 2.
Chapter 3: Troubleshooting
3-3
(http://www.supermi-
(http://www.super-