Hewlett-Packard Service Organization; Sales Representative; Customer Engineer (Ce); Applications Engineer (Ae) - HP Visualize J5000 - Workstation Manual

Introduction

Hewlett-Packard Service Organization

Hewlett-Packard Service Organization
Each member of the Hewlett-Packard service organization is dedicated
to making sure that each customer realizes maximum benefits from their
computer workstation purchase. The following subsections provide brief
descriptions of Hewlett-Packard service representatives and how they
can assist you. Table 1-1 on the next page summarizes a number of site
preparation technical tasks and lists the personnel who should be
responsible for completing each task.
The Hewlett-Packard service organization includes the following
representatives.

Sales Representative

The Hewlett-Packard Sales Representative is the customer's primary
point of contact. Each Sales Representative coordinates all of the
Hewlett-Packard resources required to ensure a successful delivery and
installation. The Sales Representative is also responsible for arranging
for additional computer system capabilities (options) and staff training.

Customer Engineer (CE)

The Hewlett-Packard Customer Engineer (CE) is trained and
experienced in servicing computer equipment and peripherals. They
have the tools, parts, and knowledge to install and maintain
Hewlett-Packard computer systems. The CE will assist you in
determining your computer site preparation requirements.

Applications Engineer (AE)

The Hewlett-Packard Applications Engineer (AE) is a technical specialist
for the HP Visualize J Class workstations and associated software. The
AE organization provides a host of training courses and technical
consulting services in support of your computer system's languages,
utility programs, database management, and system performance.
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