Troubleshooting; Tip #1. Upgrading From Nt 4.0 To Windows 2000; Tip #2. Windows 2000 Installation Halts About Three Minutes After Starting To Boot From Cd-Rom - HP Tc2110 - Server - 128 MB RAM Installation Manual

Chapter 4 Installing Microsoft Windows 2000 Server and Small Business Server 2000
· HP Surestore DAT24i
Please refer to the product manual enclosed with your accessory for the detailed
installation procedures.

Troubleshooting

This section will help you resolve some of the most common installation
problems.

Tip #1. Upgrading from NT 4.0 to Windows 2000

It is possible to upgrade from any edition of NT 4.0 including Terminal Server to
Windows 2000. Please refer to the readme.doc on the Windows 2000 CD and the
Windows 2000 Setup Guide for information on how to perform the upgrades.
Tip #2. Windows 2000 Installation Halts About Three Minutes After
Starting to Boot from CD-ROM
When installing Windows 2000 on any X86 system with more than one hard drive
it is possible to experience the following error:
Setup has encountered an error and cannot continue. Contact
technical support for assistance. The following status
codes will assist them in diagnosing the problem. (0x4,
0x1, 0x0, 0x0)
The cause of this problem is that the NTLOADER is encountering a duplicate hard
drive signature. This signature is calculated by the NTLOADER code after reading
a specific sector offset from the hard drive. The following list provides some of the
things that can cause hard drive to have duplicate signatures:
1. Low-level formatting the drives. We reproduced this on several systems at
HP.
2. When you have a set of drives previously used with a DAC and move them
to a SCSI adapter.
3. Using a disk imaging utility to duplicate a hard drive will create a duplicate
signature.
At this time, Microsoft has no fix for this problem. For more information please
refer to Microsoft document ID: Q226361.
HP recommends that you use the following workaround for this problem.
31