Cisco WAE-674-K9 - Wide Area Application Engine 674 Hardware Installation Manual page 115

Chapter 6 Troubleshooting the System Hardware
Table 6-10 CD-RW/DVD Drive Problems
Symptom
CD-RW/DVD drive is not
recognized.
The CD-RW/DVD drive is not
working correctly.
The CD-RW/DVD drive tray is
not working.
Table 6-11 Hard Disk Drive Problems
Symptom
Not all drives are recognized
by the hard disk drive
diagnostic test (fixed disk
test).
System stops responding
during hard disk drive
diagnostic test.
OL-15012-02
Cause and Action
1. Verify the following items:
The IDE channel to which the CD-RW/DVD drive is attached
a.
(primary) is enabled in the configuration/setup utility
program.
All cables and jumpers are installed correctly.
b.
The correct device driver is installed for the CD-RW/DVD
c.
drive.
Run the CD-RW/DVD drive diagnostic programs.
2.
Check the CD-RW/DVD drive.
3.
Clean the CD or DVD.
1.
Run the CD-RW/DVD drive diagnostic programs.
2.
Check the CD-RW/DVD drive.
3.
Make sure that the device is turned on.
1.
Insert the end of a straightened paper clip into the manual
2.
tray-release opening.
Check the CD-RW/DVD drive.
3.
Cause and Action
Remove the first drive not recognized and try the hard disk drive
1.
diagnostic test again.
If the remaining drives are recognized, the drive that you removed
2.
needs to be replaced.
Remove the hard disk drive being tested when the device stopped
1.
responding and try the diagnostic test again.
If the hard disk drive diagnostic test runs successfully, the drive
2.
that you removed needs to be replaced.
Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide
Symptoms and Solutions
6-41