Image Defect
Black Spots/Marks:
There are spots and/or
marks of toner on the
printed side of the page.
Spot or Vertical
Deletions: Solid areas
are marked with irregular
white spots.
Horizontal Bands: Dark
bands appearing in the
horizontal direction.
Character Defects:
Garbled print, missing,
repeating or scrambled
characters are problems
relating to font data or
character generation.
Print-Quality Troubleshooting
Possible Cause
Print Cartridge
■
Fuser assembly
■
Paper transports
■
Transfer Roller
■
Damp paper
■
Foreign matter
■
contamination of
printer components.
Print Cartridge
■
Transfer Roller
■
Print Cartridge
■
Fuser Assembly
■
Transfer Roller
■
Incorrect high voltage
■
outputs.
Laser Assembly
■
Loose/defective
■
interface cables; cable
not within
specification.
Optional DIMM
■
memory
Main Board
■
Solution
Replace the Print Cartridge.
■
NOTE: Refer to "Defects
Associated with Specific Printer
Components" on page 5-2 for
defect pitch.
Inspect /clean/replace Fuser
■
assembly as necessary.
Clean contamination from paper
■
transports and exit rollers.
Clean /replace Transfer Roller
■
Replace paper.
■
Check printer components for
■
surface contamination or paper
scraps. Clean as required.
If deletions repeat every 95 mm,
■
replace Print Cartridge.
NOTE: Refer to "Defects
Associated with Specific Printer
Components" on page 5-2 for
defect pitch.
Remove the Transfer Roller and
■
clean (dust off). If deletions
repeat every 57 mm, replace
Transfer Roller.
Replace the Print Cartridge.
■
Inspect /clean/replace Fuser
■
Assembly as necessary.
Inspect the Transfer Roller spring
■
tension and bearing contacts.
Replace Power Supply Board.
■
Replace Laser Assembly.
■
Inspect cable connections; verify
■
that cables meet specified
requirements.
Replace optional DIMM memory.
■
Replace Main Board.
■
5-9