The Customer Display Does Not Operate Correctly. What Should I Do; What Should Be Considered For A Customer Display Connection - Epson H6000III - TM Two-color Thermal Line Technical Reference Manual

❏ Confirm that the interface is correctly recognized by the host PC.
• Confirm that [EPSON USB Controller for TM Printer Series] appears in the device
manager of the host PC. If "?, x, or !", [Unknown Device], or [USB Printing Support]
appears, re-install the device driver as follows.
1. Turn on the printer.
2. Double-click SETUP.EXE in the TMUSB package.
3. Delete the incorrect item ([Unknown Device] or [USB Printing Support]).
4. Turn off the printer and turn it on again.
C.3.2 The Customer Display does not operate correctly. What should I do?
❏ Confirm that the baud rate is set to 19200 bps by the DIP switch of the Customer Display. See
the User's Manual of your Customer Display or you can check the setting with the self test of
the TM printer.
❏ Confirm that the Customer Display connector is connected to the Customer Display
connector on the USB interface board.
When the USB interface is mounted on the TM printer, the display module connector
(Customer Display connector) on the TM printer cannot be used. Be sure to use the
Customer Display connector on the interface when a Customer Display is connected.
❏ Confirm that the TM printer and the Customer Display are turned on.
Be sure to check that the power of all necessary devices is turned on.
❏ Confirm that the power of the Customer Display has been turned on before turning on the
power of the TM printer.
When the TM printer is turned on, it recognizes whether the Customer Display is connected
or not. For correct recognition, be sure to turn on the Customer Display and then turn on the
TM printer.
C.3.3 What should be considered for a Customer Display connection?
❏ Fix the baud rate of a Customer Display to 19200 bps.
❏ Turn on the power of a Customer Display before turning on the power of the TM printer.
Otherwise, the Customer Display is not recognized correctly.
❏ Use the Customer Display connector on the USB interface board. When the USB interface is
mounted on the TM printer, the display module connector (Customer Display connector) on
the TM printer cannot be used. Be sure to use the Customer Display connector on the
interface.
❏ Be sure to attach a ferrite core. To mount the ferrite core, put the display module cable into
the ferrite core.
Rev. E
TM-H6000III Technical Reference Guide
FAQ C-7