Epson H6000III - TM Two-color Thermal Line Technical Reference Manual
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Epson H6000III - TM Two-color Thermal Line Technical Reference Manual

Epson H6000III - TM Two-color Thermal Line Technical Reference Manual

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TM-H6000III

Technical Reference

Guide
❏ Receipt and Slip model
❏ with MICR model
❏ with Endorsement model
❏ with Validation model
❏ with Endorsement and MICR model
❏ with Validation and MICR model
❏ with Image Scanner model
❏ Photo-ID Model with Image Scanner model
English
410307004
Rev. E

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Summary of Contents for Epson H6000III - TM Two-color Thermal Line

  • Page 1: Technical Reference

    TM-H6000III Technical Reference Guide ❏ Receipt and Slip model ❏ with MICR model ❏ with Endorsement model ❏ with Validation model ❏ with Endorsement and MICR model ❏ with Validation and MICR model ❏ with Image Scanner model ❏ Photo-ID Model with Image Scanner model English 410307004 Rev.
  • Page 3 ❏ Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 4: Revision Information

    Revision Information Revision Page Altered Items and Contents Rev. A all pages Newly authorized Rev. B all pages The validation model added Rev. C “Restriction of Use” added viii Caution for the manual cutter added Caution for aerosol sprayers added Rev.

  • Page 5: About This Manual

    TM-H6000III Technical Reference Guide About This Manual Aim of the Manual This manual was created to provide the information on the TM-H6000III printer for anyone who is developing hardware, installations, or programs. Programmers will also want to consult other documents. Contents of the Manual Chapter 1 General Information: General description of features plus specifications.

  • Page 6: Restriction Of Use

    Sample programs are also included. * You can obtain these items from one of the following URLs: For customers from North America, go to the following web site: http://www.epsonexpert.com/ For customers in other countries, go to the following web site: http://www.epson-pos.com/ Rev. E...

  • Page 7: Safety Precautions

    Safety Precautions EMC and Safety Standards Applied Product Name: TM-H6000III Type Name: M147G The following standards are applied only to the printers that are so labeled. (EMC is tested using the EPSON power supplies.) Europe: CE marking Safety: EN 60950...

  • Page 8: For Canadian Users

    For Canadian Users This Class A digital apparatus complies with Canadian ICES-003. à Cet appareil numérique de la classe A est conforme la norme NMB-003 du Canada. GEREÄUSCHPEGEL Gemäß der Dritten Verordnung zum Gerätesicherheitsgesetz (Maschinenlärminformations- Verordnung-3. GSGV) ist der arbeitsplatzbezogene Geräusch-Emissionswert kleiner als 70 dB(A) (basierend auf ISO 7779). viii Rev.

  • Page 9: Safety Precautions

    Continued use may lead to fire or electric shock. Immediately unplug the equipment and contact your dealer or a Seiko Epson service center for advice. ❏ Never attempt to repair this product yourself. Improper repair work can be dangerous.
  • Page 10 CAUTION: ❏ Do not connect cables other than as described in this manual. Different connections may cause equipment damage and burning. ❏ Be sure to set this equipment on a firm, stable, horizontal surface. Product may break or cause injury if it falls. ❏...

  • Page 11: Table Of Contents

    TM-H6000III Technical Reference Guide Contents TM-H6000III Technical Reference Guide Revision Information ..............iv About This Manual .
  • Page 12 2.1.1 Windows Driver (EPSON Advanced Printer Driver) ........2-1 2.1.1.1 General Features of EPSON Advanced Printer Driver ......2-1 2.1.1.2 EPSON Advanced Printer Driver Supported Environment .
  • Page 13 TM-H6000III Technical Reference Guide Chapter 3 Setup 3.1 Part Name and Basic Operation ............3-1 3.1.1 Part Names .
  • Page 14 “New hardware has been found.” appeared and the device “EPSON TM-Px.xx” was detected. What is “EPSON TM-Px.xx”? ... . C-6 C.2.7 Printer cannot be reset. What should I do? ......... . C-6...
  • Page 15 TM-H6000III Technical Reference Guide C.3 USB Interface ............... . C-6 C.3.1 The TM printer does not operate.
  • Page 16 Rev. E...

  • Page 17: Chapter 1 General Information

    TM-H6000III Photo-ID Model with Image Scanner * Models with Simplified Chinese and Traditional Chinese characters are available. For the detailed information regarding models, please contact EPSON or your dealer. (See “Related Software and Documents” on page vi.) 1.1.1 Receipt Section ❏...

  • Page 18: Slip/ Validation/ Endorsement Section (Validation/ Endorsement Option)

    ❏ Operation is as easy as using a card in an ATM. 1.1.6 Others ❏ Small footprint and simple design ❏ EPSON customer display modules (DM-D***) can be connected (available only for the serial interface model) ❏ NV (Non-volatile) bit image buffer (384 KB) * ❏...

  • Page 19: Product Structure

    This printer needs a ribbon cassette to print on slip/validation(and endorsement). We provide 2 ribbon cassettes: ❏ EPSON ribbon cassette, ERC-32 (B) (Life: 4,000,000 characters / Color: Black) for slip/ validation. ❏ EPSON ribbon cassette ERC-41 (B) (Life: 800,000 characters) (for the optional endorsement print mechanism) Rev.

  • Page 20: Printing And Paper Specifications

    1.4 Printing and Paper Specifications 1.4.1 Receipt Section Thermal line printing Printing method: Dot density: 180 dpi 180 dpi [the number of dots per 25.4 mm {1"}] Printing direction: Unidirectional with friction feed 72 mm {2.83"}, 512 dot positions Printing width: Paper width: 79.5 0.5mm {3.13 0.02"} Characters per line:...

  • Page 21: Autocutter

    TM-H6000III Technical Reference Guide Character size, characters per line Double-width/ Standard Double-height Double-width Double-height W x H in mm W x H in mm W x H in mm W x H in mm {inches} {inches} {inches} {inches} Font A 1.41 x 3.39 1.41 x 6.77 2.82 x 3.39...

  • Page 22: Paper Specifications

    1.4.1.3 Paper Specifications Paper type: Specified thermal paper Form: Paper roll Paper width: 79.5 0.5 mm {3.13" 0.02"} Paper roll size: Roll diameter: Maximum 83 mm {3.27"} Take-up paper roll width: 80+0.5/-1.0 mm {3.15+0.02/-0.04"} Specified paper: Specified thermal roll paper, NTP080-80 In Japan: Nakagawa Mfg.

  • Page 23: Printable Area

    TM-H6000III Technical Reference Guide 1.4.1.4 Printable Area The printable area of a paper roll with a width of 79.5 0.5 mm (3.13" 0.02") is 72.2 0.2 mm (2.84" 0.008") (512 dots), and the space on the right and left sides are approximately 3.7 2 mm (0.15"...

  • Page 24: Slip/ Validation Section

    1.4.2 Slip/ Validation Section Printing method: Serial impact dot matrix Head wire 9-pin vertical line, 0.353 mm {1/72-inch} wire pitch configuration: Printing direction: Bidirectional, minimum distance printing Printing speed: Approximately 5.7 LPS (printing 40 columns per line with 17.8 CPI when the head energizing time is set to normal mode.) Number of characters: Alphanumeric characters: 95 International characters: 37...

  • Page 25: Paper Specifications

    TM-H6000III Technical Reference Guide 1.4.2.1 Paper Specifications 1. Cut sheet Paper type: Normal paper, pressure-sensitive paper, carbon copy paper Paper size: 68 - 230 mm (W) 68 - 297 mm (L) {2.7 - 9.1"(W) 2.7 - 11.7"(L)} NOTE: The minimum size is 68mm 152mm {2.7" 6.0"} Copy capability and paper thickness: •...
  • Page 26 2. Notes on slip/validation paper • The paper must be flat, without curls or wrinkles, especially at the top edges. Otherwise, the paper may rub against the ribbon and become dirty. • Insert a validation from the upper side in the validation entrance of the case opening. If the validation is inserted sliding from the left to the right, the print position may be incorrect since the paper can be crooked or the validation sensor can detect incorrectly.

  • Page 27: General Information

    TM-H6000III Technical Reference Guide • Use thinner paper (N30 or equivalent) between the top and bottom sheets of multi-ply paper. If thick paper is used, the copy capability is lowered. Area where paper holes are Area where paper holes are prohibited and reflection rate prohibited and reflection rate for the back on paper should...

  • Page 28: Printable Area For Slip

    1.4.2.2 Printable Area for slip Slip ejection sensor position 23.2 85.4 The first printing line position Paper feeding roller position Form stopper position TOF sensor position 37.8 Sub-paper feeding roller position The last printing line position BOF sensor position Form stopper PRINT AREA 18.4...

  • Page 29: Printable Area For Validation Paper

    TM-H6000III Technical Reference Guide 1.4.2.3 Printable Area for validation paper Printable Area 85.4 Slip ejection sensor position 23.2 Print starting position Last printing position Validation sensor position Note: When reverse feed is performed in validation printing, keep the reverse feed within the range of the printable area.

  • Page 30: Endorsement Section (Option)

    1.4.3 Endorsement Section (Option) Printing method: Shuttle impact dot matrix Wire pitch approximately 0.353 mm {1/72"} Head wire 8 print solenoids in a horizontal line configuration Characters per line: 40 columns Print speed: Approximately 1.9 lps (lps: lines per second) Number of characters: Alphanumeric characters: 95 International characters: Extended graphics: 128...

  • Page 31: Printable Area

    TM-H6000III Technical Reference Guide 1.4.3.2 Printable Area The print head consists of 8 print solenoids (A, B, C, D, E, F, G, and H) arranged in a horizontal line. The print head moves from the left (from the standby position) to the right, printing at 30 positions as each print solenoid is energized, so that one dot line is formed.

  • Page 32: Notes On Using The Endorsement Print Mechanism

    1.4.3.3 Notes on Using the Endorsement Print Mechanism ❏ The endorsement print mechanism (abbreviated as E/P) enables printing of endorsements as part of a sequence that is automatically processed: MICR reading, printing an endorsement on the back side of a personal check, and printing on the surface of it. Once the end of the paper exceeds the E/P print head position, reverse paper feeding to the front side is not possible.

  • Page 33: Micr Reader (Option)

    Total number of checks - (number of sheets misread or not identified.) Recognition rationg (%) = Total number of checks • Check paper used for test is EPSON standard check paper. • Checks must be flat, without curls, folds, or wrinkles. 1.4.4.3 Inserting direction and endorsement printing ❏...

  • Page 34: Notes On Using The Micr Reader

    ❏ To print endorsements in the specified area (within 38.1 mm {1.5”} from the top), set the print position for the last line so that it is printed at least 3 mm {0.118”} above the bottom of the printable area (Especially when the printer is used near the display device, the user is required to check the recognition rate of the MICR).

  • Page 35: Slip Image Scanner Specification (Option)

    TM-H6000III Technical Reference Guide 1.4.5 Slip Image Scanner Specification (Option) 1.4.5.1 Image Scanner Specification Image scanner type Contact Image Sensor (CIS) Resolution 200 dpi (H) 200 dpi (V) [dpi: dots per inch (number of dots per 25.4 mm {1 " Gradation Bi-tonal (black/white) or 256-level gray scale are selectable with a command.

  • Page 36: Image Data Quality

    1.4.5.4 Image Data Quality ❏ Be sure to include the pre-scanning step when scanning with bi-tonal, because it can minimize as much as possible problems of decreasing image data quality caused by environmental temperature, wear of scanner parts, great variation in color shading of the background of a check, and input voltage fluctuation.

  • Page 37: Card Image Scanner Specification (Option)

    TM-H6000III Technical Reference Guide 1.4.6 Card Image Scanner Specification (Option) 1.4.6.1 Image Scanner Specification Image scanner type Contact Image Sensor (CIS) Resolution 200 dpi (H) 200 dpi (V) [dpi: dots per inch (number of dots per 25.4 mm {1 " Gradation 256-level gray scale Scanning area...

  • Page 38: Notes On Using The Card Image Scanner

    1.4.6.4 Notes on Using the Card Image Scanner ❏ Notes on card • The side to be scanned must be up when it is inserted. • Make sure to use a flat card without excessive curvature, cracking, or embossing. Otherwise, the card feeding may be affected. •...

  • Page 39: Sensors

    TM-H6000III Technical Reference Guide 1.5 Sensors 1.5.1 Paper Sensors 1.5.1.1 Receipt section ❏ Paper roll near-end sensor: • The sensor is located on the roll paper supply device on the receipt section. It detects the near-end of the paper roll by detecting the paper roll diameter. You can adjust the sensor.

  • Page 40: Printer Cover Sensors

    ❏ Validation sensor: The validation sensor is located below the validation paper path and detects whether the paper is inserted correctly or not. The printer does not proceed to the next operation until the paper has been removed. (The SLIP LED continues flashing.) ❏...

  • Page 41: Other Specifications

    Note: The current consumption is as follows when a receipt is printed in low temperature. Take in consideration if a power supply other than the Epson specified one is used or the print pattern is different. Print pattern See figure ’A’ below See figure ’B’...
  • Page 42 ❏ The values in the table above are measured in the following conditions, but are just for your reference. ❏ The Epson original power supply PS-180 can print within the print duty above. ❏ Contact Epson if you need more detailed information.
  • Page 43 TM-H6000III Technical Reference Guide Note: Notes on using the Epson PS-180 power supply unit If the printing is continuously performed with the high print ratio, the overcurrent limitation might be operated. Therefore, the printing length must not exceed the following values when printing withhigh print ration.

  • Page 44: Reliability

    1.6.3 Reliability 1.6.3.1 Receipt printer section: Life: Mechanism: 15,000,000 lines (when using monochrome thermal paper), 7,500,000 lines (when using two-color thermal paper) The printer is defined to have reached the end of its life when it reaches the beginning of the Wearout Period. MTBF: 360,000 hours In the printer’s life of 15 million lines (in monochrome...

  • Page 45: Endorsement Print Mechanism Section

    TM-H6000III Technical Reference Guide 200 million characters (when printed with Font B only) Print head life: Note Printing pattern: Average 2 dots / wire per character This printer has nine wire (dots) vertically and prints characters moving horizontally. If one wire prints repeatedly, the problem may occur.

  • Page 46: Environmental Conditions

    No external or internal damage should be found after the vibration test, and the unit should operate normally. When packed: Impact resistance: Package: EPSON standard package Height: 50 cm {19.69"} Directions: 1 corner, 3 edges, and 6 surfaces No external or internal damage should be found after the drop test, and the unit should operate normally.

  • Page 47: Installation

    TM-H6000III Technical Reference Guide 1.6.5 Installation The printer must be installed horizontally. 1.6.6 Interfaces ❏ USB ❏ RS-232 ❏ IEEE 1284 bidirectional parallel ❏ 10BASE-T/100BASE-TX ❏ RS-485 1.7 Notes for Barcode printing on slip printer This printer supports the barcode printing on roll paper and slips. Note the following when a barcode is printed on the slip/validation.

  • Page 48: External Dimensions And Weight

    1.8 External Dimensions and Weight Width: 186 mm {7.32"} Depth: 298 mm {11.73"}(except for the protrusion) Height: 185 mm {7.28"} 185 mm {7.28"} Image Scanner model 209 mm {8.23"} Photo-ID model Weight: Approximately 5.3 kg {11.7 lb} Approximately 5.7 kg {12.6 lb} Image Scanner model Approximately 5.9 kg {13.0 lb} Photo-ID model (All the numeric values are typical.) Color:...
  • Page 49 TM-H6000III Technical Reference Guide With Image scanner model: Rev. E General Information 1-33...
  • Page 50 Photo-ID model: 1-34 General Information Rev. E...

  • Page 51: Maintenance Area

    TM-H6000III Technical Reference Guide 1.9 Maintenance Area The illustrations below show the area around the printer required for maintenance. (Photo ID model:88) (Photo ID model:69) NOTE: (Photo-ID model) 203 mm = 8.0" 203 mm = 8.0" 56 mm = 2.1" 88 mm = 3.5"...
  • Page 52 1-36 General Information Rev. E...

  • Page 53: Chapter 2 System Planning

    See “Downloading Drivers, Utilities, and Manuals” on page 2-4. 2.1.1 Windows Driver (EPSON Advanced Printer Driver) The EPSON Advanced Printer Driver is a method for controlling the TM printer in the same manner as the Windows standard printer driver. 2.1.1.1 General Features of EPSON Advanced Printer Driver ❏...
  • Page 54 ❏ Convenience • Allows you to make horizontally long printings by rotated printing, for example landscape format receipt. When using the TM printer oriented vertically (wall mount), it can print backward to make it easy to read for customers. • Allows you to print images as a background.

  • Page 55: Epson Advanced Printer Driver Supported Environment

    TM-H6000III Technical Reference Guide 2.1.1.2 EPSON Advanced Printer Driver Supported Environment ❏ Supported interfaces • Parallel • Serial • USB 2.0 compliant (Full-Speed 12 Mbps operation. High-Speed operation is not possible.) • Ethernet (10/100 Base-T) • Wireless LAN (IEEE 802.11b) ❏...

  • Page 56: Upos

    2.1.3 ESC/POS Command Print/control by ESC/POS commands is direct control for TM printers using the ESC/POS commands proposed by EPSON. Sending ESC/POS commands to the printer from an application enables direct control of the printer. For the detailed information regarding the ESC/POS commands, please contact EPSON or your dealer.

  • Page 57: Connection Form And Cables

    “Downloading Drivers, Utilities, and Manuals” on page 2-4. See the readme_e.txt of the driver for the procedure for installing. EPSON does not supply the port driver or similar program necessary to control the USB interface printer with the ESC/POS commands. Control it with the driver (APD, OPOS or JavaPOS).

  • Page 58: Serial Connection

    2.3 Serial Connection When the TM printer is connected to the host PC with a serial interface, the following connection forms are possible: • Stand alone • Y-connection • Pass-through connection Connections for usable serial cross cables are as follows: The type of cable that should be used depends on the operation and the handshake method for the TM printer.

  • Page 59: Stand Alone

    TM-H6000III Technical Reference Guide 2.3.1 Stand alone Both TM printer and Customer Display are connected to the host PC via serial port. Application XON/XOFF DTR/DSR RTS/CTS TM side control (except OPOS) (DOS, OPOS, Visual C) (DOS, Windows driver, Visual C, control setting Visual Basic, MSComm) XON/XOFF...

  • Page 60: Pass-Through Connections

    2.3.3 Pass-Through Connections The TM printer is connected to the Customer Display via a serial port, and the Customer Display is connected to the host PC via a serial port. Note: On a Customer Display (DM-D500 etc...) device that has a DIP switch to select the Y-type connection, confirm that the DIP switch has been set to “Y-type connection: Disable.”...

  • Page 61: Ethernet

    If the TM printer is connected to the host PC via an Ethernet interface, a Customer Display cannot be connected to the TM printer. We provide the IP address setup utility“EPSON TMNet WinConfig,” for setting the IP address of the Ethernet model TM printer on the host PC. It is downloadable from the web site. See “Downloading Drivers, Utilities, and Manuals”...
  • Page 62 Connection procedure CAUTION: Connecting devices directly to LAN cables that are installed outdoors will expose them to damage from power surges caused by lightning and other inductive sources. It is best to make sure that devices without proper surge protection are cushioned by being connected through devices that do have surge protection.

  • Page 63: Chapter 3 Setup

    TM-H6000III Technical Reference Guide Chapter 3 Setup 3.1 Part Name and Basic Operation 3.1.1 Part Names TM-H6000III Validation entrance (validation model only) roll paper cover unit cover front cover control panel power switch Slip entrance TM-H6000III with Image Scanner model roll paper cover control panel unit cover...

  • Page 64: Connectors

    TM-H6000III Photo-ID model LEDs for card scanner card entrance for scan roll paper cover unit cover control panel front cover power switch 3.1.2 Connectors WARNING: Do not connect a telephone line to the drawer kick-out connector or the display module connector; otherwise the printer and the telephone line may be damaged.

  • Page 65: Important Installation Notes

    TM-H6000III Technical Reference Guide 3.1.2.1 Important Installation Notes ❏ For a serial interface, use a null modem cable. ❏ For a parallel interface, use an IEEE 1284 cable. ❏ For a USB interface, install the driver before connecting the printer. 3.1.3 The Control Panel Control Panel Photo-ID Model...

  • Page 66: Leds On The Card Panel

    SLIP ❏ This light blinks when the printer is ready to receive slip paper. It stays on during printing on slip paper and blinks again when slip paper should be removed. When the slip paper is removed in the slip removal waiting state, the printer enters the paper roll mode two seconds later.

  • Page 67: Control Panel Buttons

    TM-H6000III Technical Reference Guide ERROR Off: Normal condition. Flashing: Error (refer to the following figure). SLIP LED Blinking Pattern 320 ms State Card Ejection error 5120 ms 3.1.3.3 Control Panel Buttons The control panel has two paper buttons that you may have to use, although most paper handling functions will be handled by your software.

  • Page 68: Card Insertion Method (Option)

    3.1.5 Card insertion method (Option) When you would like to scan a card with the TM-H6000III with Photo-ID, follow the following procedure. 1. Transmit control command to TM-H6000III from your application for card insertion. Note: The control command depends on your control method. See Chapter 5 or Chapter 6 according to your method for confirming the command.

  • Page 69: Setup Flow

    Complete set up Note: When you use OPOS (OCX driver from EPSON), Advanced Printer Driver, or JavaPOS, you need to install the driver. When you use ESC/POS commands, you don’t have to install drivers. For information on these drivers, see “Control Method” (page 2-1).

  • Page 70: Printer Setup

    3.3.1 Connecting the Power Supply Unit (PS-180) Use the optional EPSON PS-180 power supply or equivalent for your printer. WARNING: Make sure you use the EPSON PS-180 power supply or equivalent. Using an incorrect power supply may cause fire or electrical shock. 3-8 Setup...

  • Page 71: Installing Or Replacing The Ribbon Cassette

    3.3.2 Installing or Replacing the Ribbon Cassette EPSON recommends the use of genuine EPSON ribbon cassettes. Ribbon cassettes not manufactured by EPSON may cause damage to your printer that is not covered by EPSON’s warranties. To install the ribbon cassette for the first time or to replace a used ribbon, follow the steps below: Note: Be sure to turn on the power before installing a ribbon cassette.
  • Page 72 1. Unpack the ribbon cassette and turn the knob in the direction shown to take up any slack. Knob 2. Open the front cover of the printer, using the tabs on each side of the cover. 3. Remove the old ribbon, if there is one. 4.
  • Page 73 TM-H6000III Technical Reference Guide 5. Turn the knob two or three times to make sure the ribbon is seated correctly. You can also look at the side of the slip unit to see if the ribbon is in the correct place. See below. Edge of ribbon cassette 6.

  • Page 74: Installing Or Replacing The Endorsement Ribbon Cassette

    EPSON recommends the use of genuine EPSON ribbon cassettes. Ribbon cassettes not manufactured by EPSON may cause damage to your printer that is not covered by EPSON’s warranties. Note: Be sure to turn on the power before installing a ribbon cassette.

  • Page 75: Installing Or Replacing The Paper Roll

    TM-H6000III Technical Reference Guide 3. Insert the ribbon cartridge into the printer. You can see a properly installed ribbon in the illustration below. 4. Turn the knob two or three times to make sure that the ribbon is seated correctly. 5.
  • Page 76 5. Be sure to note the correct direction that the paper should come off the roll. 6. Pull out a small amount of paper, as shown. Then close the cover and tear off the extra paper by pulling it toward the front of the printer. 3-14 Setup Rev.

  • Page 77: Connecting The Printer To The Host Pc / Pos Terminal

    TM-H6000III Technical Reference Guide 3.3.5 Connecting the Printer to the Host PC / POS Terminal All cables are connected to the connector panel located on the lower rear side of the printer. Drawer kick connector Customer Display Interface connector Power supply connector (DM-D) connector Connector panel Note:...

  • Page 78: Parallel Interface Models

    3.3.5.2 Parallel Interface Models 1. Press the connector on the end of the interface cable firmly into the interface connector on the connector panel. 2. Press down the clips on either side of the connector to lock it in place. 3.

  • Page 79: Connecting A Drawer

    TM-H6000III Technical Reference Guide 3.3.5.4 Connecting a Drawer CAUTION: Be sure to connect a drawer that meets printer specifications. Connecting a drawer of the wrong specifications may result in damage to both the drawer and the printer. Never connect a telephone line to the drawer kick out connector (labeled “DK”). Doing so may result in damage to both the telephone line and the printer.

  • Page 80: Customizing

    3.4 Customizing This printer is able to be customized for the items below: ❏ Roll paper near end detector ❏ DIP switch (communication condition, print density, etc...) ❏ Memory switch (some notices enable/disable, roll paper type, error signal output, paper jam detection for slip, and unit cover open while printing) The current settings can be confirmed by a self-test.

  • Page 81: Adjusting The Dip Switches

    TM-H6000III Technical Reference Guide 3.4.3 Adjusting the DIP Switches The printer has two sets of DIP switches. The function of the DIP switches is different for each interface model. 3.4.3.1 Changing the DIP Switch Settings If you need to change settings, follow the steps below to make your changes: CAUTION: Turn off the power while removing the DIP switch cover to prevent an electric short, which can damage the printer.

  • Page 82: Serial Interface Model

    3.4.3.2 Serial interface model DIP Switch 1 Function Data receive error Ignored Prints “?” Receive buffer capacity 45 bytes 4 KB Handshaking XON/XOFF DTR/DSR Data word length 7 bits 8 bits Parity check Enabled Disabled Parity selection Even Transmission speed (See the table below.) Transmission speed Transmission Speed in BPS (bits per second) 4800...

  • Page 83: Parallel / Ethernet Interface Model

    TM-H6000III Technical Reference Guide NOTE: Changes in DIP switch settings (excluding switches 2-7 and 2-8, interface reset signals) are recognized only when the printer power is turned on or when the printer is reset. If the DIP switch setting is changed after the printer power is turned on, the change does not take effect until the printer is turned on again or is reset.

  • Page 84: Usb Interface Model

    NOTE: When pin 6 of the interface connector is used for the reset signal, the printer is reset at MARK on the RS-232 level. Changes in DIP switch settings (excluding switch 2-8, interface reset signal) are recognized only when the printer power is turned on or when the printer is reset by using the interface.

  • Page 85: When Using Original Paper

    TM-H6000III Technical Reference Guide 3.4.3.5 When Using Original Paper When you use original paper such as P350 (F380), we recommend setting the DIP switches as shown in the table below. The setting differs depending on each paper specification. See the Other Qualified Suppliers for Thermal Paper section later in this chapter.

  • Page 86: How To Use Two-Color Printing

    3.4.5 How to Use Two-Color Printing This printer is able to print in two colors by using two-color thermal paper. The adjustment method is described below. 1. Adjust Memory switch 8-4 to ON “Uses two-color roll paper.“ (“Memory Switches” on page 3-23) When you use OPOS, adjust the “paper”...

  • Page 87: Running The Self Test With Slip Paper

    TM-H6000III Technical Reference Guide 3.5.2 Running the Self Test with Slip Paper 1. Make sure the printer is turned off and the printer cover is closed properly. 2. While holding down the RELEASE button, turn on the printer using the switch on the front of the printer.
  • Page 88 3-26 Setup Rev. E...

  • Page 89: Chapter 4 Maintenance & Troubleshooting

    TM-H6000III Technical Reference Guide Chapter 4 Maintenance & Troubleshooting This section describes maintenance and general troubleshooting. 4.1 Maintenance 4.1.1 Cleaning the Thermal Print Head CAUTION: After printing, the print head can be very hot. Be careful not to touch it. Also let it cool before you clean it.

  • Page 90: Cleaning Sheet

    4.1.2.2 Cleaning sheet Use the following or an equivalent commercially available cleaning sheet: PRESAT brand (KIC) “CHECK READER CLEANING CARD.” 4.1.2.3 Cleaning procedure You can perform cleaning either in self mode or command mode. These modes are described below. 4.1.2.4 Self mode 1.

  • Page 91: Cleaning The Card Image Scanner

    TM-H6000III Technical Reference Guide 4.1.2.6 Cleaning the Card Image Scanner The glass part of the scanner may become dirty due to ink or paper dust, which can decrease the image quality. To avoid this, clean the glass part every 12 months. blue tab 1.

  • Page 92: Troubleshooting

    4.2 Troubleshooting 4.2.1 Removing a Paper Jam CAUTION: Do not touch the paper feed motor because it can be very hot. If the paper is jammed in the paper roll section, turn the printer off. Next, open the paper roll cover.

  • Page 93: Autocutter Jam

    TM-H6000III Technical Reference Guide 4.2.2 Autocutter Jam If a foreign object such as a push pin or paper clip drops in the autocutter and causes the auto cutter to lock up, the printer enters an error state and begins the recovery operation automatically.

  • Page 94: Led Blinking Pattern

    4.2.4 LED Blinking Pattern 4.2.4.1 Error Types The printer stops all printer operations for the selected paper section, goes offline, and blinks the ERROR LED when detecting an error. ❏ Errors that automatically recover ERROR LED Blinking Pattern 320 ms ERROR Description Recovery...

  • Page 95: Blinking Pattern Of Card Panel Led

    TM-H6000III Technical Reference Guide Note: When the printer recovers from an error using error recovery command while slip paper is selected, the printer first ejects the slip. A error recovery command do loading paper additionally. However, when the printer recovers from a slip ejection error, the printer only ejects the slip and does not load paper. ❏...

  • Page 96: Printer Prints "?" Or Incorrect Data With Serial Interface

    4.2.6 Printer prints “?“ or Incorrect Data With Serial Interface If one of the following errors occurs during serial interface communication, the printer prints “?” or ignores the data, depending on the setting of DIP switch 1-1. ❏ Parity error ❏...
  • Page 97 TM-H6000III Technical Reference Guide 5. Open the cover to set the printer offline so that it will print the last line. 6. Close the cover and turn off the printer, press the FEED button three times, or reset the printer to turn off the hex dump mode. Note: The hexadecimal dump mode can’t be used with OPOS, APD, or JavaPOS.
  • Page 98 4-10 Maintenance & Troubleshooting Rev. E...

  • Page 99: Chapter 5 Application Development Information For Upos

    TM-H6000III Technical Reference Guide Chapter 5 Application Development Information for UPOS 5.1 Single-pass processing TM-H6000III with Image scanner can use Single-pass processing for check. The Single-pass processing for checks can process 4 actions without the check fliping and another inserting operation.

  • Page 100: Recommended Flow

    5.1.1 Recommended Flow The recommended flow of the Single-pass processing is shown below. It is explained for OPOS. You need to replace it with JavaPOS or OPOS for .NET if necessary. Start Setting the check scanner OPOSCheckScanner.DirectIO CHK_DI_CHANGE_MODE OPOSCheckScanner.DirectIO CHK_DI_SHARPNESS_IMAGE Specify the properties of OPOSCheckScanner (Ex.

  • Page 101: Sample Program

    TM-H6000III Technical Reference Guide 5.1.2 Sample Program Below is as example of how to use Slip & MICR & Slip image scanner Combination with OPOS ADK Ver.2.30 or later. This program is based upon the description “5.1.1 Recommended Flow (page 5-2)” Private Sub Command1_Click() Dim strDum As String Dim lDum As Long...
  • Page 102 This check image scanning doesn’t require "BeginRemoval" and "EndRemoval" methods. After execution each method, confirm the "Result code," and necessary of an Error processing. About detail of methods and properties, see "OPOS APG," and "EPSON OPOS Application Development Guide (Generarl Information, Common Information, Check Scanner)."...

  • Page 103: Chapter 6 Application Development Information For Apd

    TM-H6000III Technical Reference Guide Chapter 6 Application Development Information for APD You can program the following functions for the application using the APD. Note: For details of development, see the APD Manuals and the sample programs. ( See “Downloading Drivers, Utilities, and Manuals” on page 4.) ❏...
  • Page 104 6-2 Application Development Information for APD Rev. E...

  • Page 105: Chapter 7 Application Development For Image Scanner

    TM-H6000III Technical Reference Guide Chapter 7 Application Development for Image Scanner This section explains key words in a question and answer format and the single-pass processing for developing a system with the TM-H6000III with the image scanner. 7.1 The flow of single pass processing The following figures introduce you to “smart pass processing.“...
  • Page 106 Print head Endorsement head The direction The direction the paper has the paper has been fed been fed (reverse). (reverse). 6. Print position for the surface printing is completed. 5. Endorsement printing has been done. The direction the paper Image scanner has been fed (forward).

  • Page 107: Sharpness Function

    TM-H6000III Technical Reference Guide 7.2 Sharpness Function 7.2.1 What is sharpness? Sharpness is a process to improve the readability of scanned image data. ❏ When sharpness is specified for 256-level gray scale image data, the readability of small characters is improved by emphasizing the edges. ❏...

  • Page 108: Comparison Tables

    A: It is recommended B: Confirm the required time to transmit stored data in your environment. (*1) Use a USB interface with OPOS, JavaPOS or APD. (*2) Please contact Epson about the condition. 7-4 Application Development for Image Scanner Rev. E...

  • Page 109: Function Vs. Control Method Comparison Table

    TM-H6000III Technical Reference Guide 7.3.2 Function vs. control method comparison table The following table indicates enabled functions for each control method. OPOS Function ESC/POS / OPOS for .NET JavaPOS Auto Size Disabled Enabled Enabled Enabled Cropping (according Enabled Enabled Enabled Enabled to UPOS) (*1) Filtering (*1)
  • Page 110 7-6 Application Development for Image Scanner Rev. E...

  • Page 111: Appendix A Character Code Tables

    TM-H6000III Technical Reference Guide Appendix A Character Code Tables A.1 Page 0 (PC437: USA, Standard Europe) (International Character Set: USA) NOTE: Character code tables show only character configurations, not the actual print pattern. Rev. E Character Code Tables A-1...

  • Page 112: Katakana

    A.2 Page 1 (Katakana) A-2 Character Code Tables Rev. E...

  • Page 113: Pc850: Multilingual

    TM-H6000III Technical Reference Guide A.3 Page 2 (PC850: Multilingual) Rev. E Character Code Tables A-3...

  • Page 114: Pc860: Portuguese

    A.4 Page 3 (PC860: Portuguese) A-4 Character Code Tables Rev. E...

  • Page 115: Pc863: Canadian-French

    TM-H6000III Technical Reference Guide A.5 Page 4 (PC863: Canadian-French) Rev. E Character Code Tables A-5...

  • Page 116: Pc865: Nordic

    A.6 Page 5 (PC865: Nordic) A-6 Character Code Tables Rev. E...

  • Page 117: Wpc1252

    TM-H6000III Technical Reference Guide A.7 Page 16 (WPC1252) Rev. E Character Code Tables A-7...

  • Page 118: Pc866: Cyrillic2

    A.8 Page 17 (PC866: Cyrillic2) A-8 Character Code Tables Rev. E...

  • Page 119: Pc852: Latin2

    TM-H6000III Technical Reference Guide A.9 Page 18 (PC852: Latin2) Rev. E Character Code Tables A-9...

  • Page 120: Pc858: Euro

    A.10 Page 19 (PC858: Euro) A-10 Character Code Tables Rev. E...

  • Page 121: Space Page

    TM-H6000III Technical Reference Guide A.11 Page 254 (Space Page) NOTE: Page 254 is supported only when printing on the face of a slip. When font A is selected, character codes 80H to FFH are all spaces. When font B is selected, the font above is defined as the default. Rev.
  • Page 122 A.12 Page 255 (Space Page) NOTE: In printing on the face of a slip with page 255, the font is selected as above, when font A is selected, character codes 80H to FFH are all spaces, when font B is selected, the following font is defined as the default.

  • Page 123: International Character Sets

    TM-H6000III Technical Reference Guide A.13 International Character Sets ASCII code (Hex) Country 23 24 40 5B 5C 5D 5E 60 7B 7C 7D 7E U.S.A France à ° ç § é ù è ¨ Germany § Ä Ö Ü ä ö...
  • Page 124 A-14 Character Code Tables Rev. E...

  • Page 125: Appendix B Power Supply Specifications

    TM-H6000III Technical Reference Guide Appendix B Power Supply Specifications This appendix describes the optional power supply unit (PS-180). B.1 PS-180 (Energy Saving Power Supply Unit) B.1.1 Electrical Characteristics ❏ Input conditions Input voltage (rating): 90 to 264VAC (100 VAC -10% to 230 VAC +15%) Frequency (rating): 47 Hz to 63 Hz Input current (rating):...

  • Page 126: Case Specifications

    B.1.2 Case Specifications ❏ Size: 68 mm (D) 136 mm (L) 32 mm (H) (excluding projections) Refer to the figure below. ❏ Mass: Approx. 0.4 kg (excluding the AC cable) ❏ Material: Flame-resistance grade: V0 ❏ Color: Black (mat) Case specifications Material No specific brominated flame retardants such as PBBE, PBB are used in this product.

  • Page 127: Appendix Cfaq

    TM-H6000III Technical Reference Guide Appendix C C.1 Serial Interface C.1.1 The printer does not operate correctly or the printer does not print. What should I do? ❏ Confirm that the cable is connected correctly. • Is the cable wiring between the printer and the host PC correct? See the wiring cable diagrams shown in “What is the cable wiring for connecting a printer and a host PC with a serial interface?”...

  • Page 128: What Is The Cable Wiring For Connecting A Printer And A Host Pc With A Serial Interface

    • If the Customer Display is connected to the Customer Display connector of the UB-S09, confirm that the settings of the jumper switch on the UB-S09 are correctly set. JP 1 1-2 shorted 2-3 shorted Customer Display connected Customer Display not connected Customer Display connection settings Note:...

  • Page 129: How Many Printers Can Be Connected

    TM-H6000III Technical Reference Guide ❏ 9 pin (PC) - 9 pin (Interface) SHELL FG 2 RXD 3 TXD 4 DTR 5 SG 6 DSR 7 RTS 8 CTS (Reserved) 9 INIT(*1) Reset signal (*1) When the reset signal of the host PC is used. C.1.5 How many printers can be connected? ❏...

  • Page 130: Parallel Interface

    C.2 Parallel Interface C.2.1 The printer does not operate correctly or the printer does not print. What should I do? ❏ Confirm that the cable is connected correctly. • Is the cable wiring between the printer and the host PC correct? For details, see the table in “What is the cable wiring for connecting the printer and the host PC with a parallel interface?”...

  • Page 131: How Many Printers Can Be Connected

    TM-H6000III Technical Reference Guide ❏ Be sure to use a cable conforming to IEEE1284 standards. The pin assignments of the interface are shown below. Source Compatibility Mode Nibble Mode Byte Mode Host nStrobe HostClk HostClk Host/Printer Data0(LSB) Data0(LSB) Data0(LSB) Host/Printer Data1 Data1 Data1...

  • Page 132: Is There Limitation For The Length Of A Cable

    C.2.6 When I turned on the printer with a parallel interface and then turned on the PC, the message “New hardware has been found.” appeared and the device “EPSON TM-Px.xx” was detected. What is “EPSON TM-Px.xx”? ❏ It is the device ID of the parallel interface board used with the TM printer. Regardless of the connected printer model, it is the common name.

  • Page 133: The Customer Display Does Not Operate Correctly. What Should I Do

    ❏ Confirm that the interface is correctly recognized by the host PC. • Confirm that [EPSON USB Controller for TM Printer Series] appears in the device manager of the host PC. If “?, x, or !”, [Unknown Device], or [USB Printing Support] appears, re-install the device driver as follows.

  • Page 134: Can A Customer Display Be Connected

    C.3.4 Can a Customer Display be connected? ❏ A Customer Display can be connected to the Customer Display connector on the USB interface board. The Customer Display connector on the TM printer cannot be used. C-8 FAQ Rev. E...
  • Page 135 Appendix D Comparison Table Differences between the TM-H6000III with ImageScanner and the previous model, the TM-H6000II with ImageScanner, are shown in the following table. Specification related items TM-H6000II TM-H6000II Photo-ID Model TM-H6000III TM-H6000III Photo-ID Model with Image Scanner Model with Image Scanner with Image Scanner Model with Image Scanner Case dimensions (mm)
  • Page 136 Specification related items TM-H6000II TM-H6000II Photo-ID Model TM-H6000III TM-H6000III Photo-ID Model with Image Scanner Model with Image Scanner with Image Scanner Model with Image Scanner Thermal print speed Single color mode: Single color mode: Single color mode: Single color mode: (Receipt) max 170 mm/s max 170 mm/s...
  • Page 137 ✔ ✔ Driver) Ver.4.xx APD (Advanced Printer ✔ ✔ ✔ ✔ Driver) Ver.3.xx APD (Advanced Printer ✔ ✔ Driver) Ver.2.xx (*1) The card scanner scans with 256-level gray scale data format only. (*2) Please contact EPSON about supported OS versions,...

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