General Program Problems; A Program Crashes; A Program Stops Responding; A Solid Blue Screen Appears - Dell SmartStep 100N Owner's Manual

HINT: Software usually
includes installation
instructions in its
documentation or on a
floppy disk or CD.
38
Solving Pr oblems
C H E C K T H E D R I V E F O R E R R O R S
1
In Windows XP, click the Start button and click My Computer.
2
Right-click the drive letter (local disk) that you want to scan for errors, and
then click Properties.
3
Click the Tools tab.
4
Under Error-checking, click Check Now.
5
Click Start.

General Program Problems

A program crashes

S E E T H E S O F T W A R E D O C U M E N T A T I O N
maintain websites with information that may help you solve the problem. Ensure
that you properly installed and configured the program. Reinstall the program if
necessary.

A program stops responding

E N D T H E P R O G R A M
1
Simultaneously press
2
Click the Applications tab, and then select the program that is no longer
responding.
3
Click the End Task button.

A solid blue screen appears

T U R N T H E C O M P U T E R O F F
keystroke or a proper shutdown (see page 20), press the power button until the
computer turns off. Press the power button again to restart the computer. The
solid blue screen appears because you were not able to perform a proper
®
Windows shutdown. ScanDisk automatically runs during the start-up process.
Follow the instructions on the screen.
— Many software manufacturers
.
— If the computer does not respond to a