Dell Latitude 100L Owner's Manual

Dell laptop owner's manual.
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Dell™ Latitude™ 100L
Owner's Manual
Model PP08L
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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   Summary of Contents for Dell Latitude 100L

  • Page 1

    Dell™ Latitude™ 100L Owner’s Manual Model PP08L w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 2

    A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Dell Latitude 100L Help file. To access the help file, see page 16. If you purchased a Dell™ n Series computer, any references in this document to Microsoft ®...

  • Page 3: Table Of Contents

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016bk0TOC.fm Contents CAUTION: Safety Instructions SAFETY: General SAFETY: Power SAFETY: Battery SAFETY: Air Travel SAFETY: EMC Instructions When Using Your Computer SAFETY: Ergonomic Computing Habits SAFETY: When Working Inside Your Computer SAFETY: Protecting Against Electrostatic Discharge SAFETY: Battery Disposal Finding Information 1 A Tour of Your Computer...

  • Page 4: Table Of Contents

    If the battery is not charging If battery life is short 4 Using the Keyboard and Touch Pad Dell™ AccessDirect™ Button Reprogramming the Button Numeric Keypad ......

  • Page 5: Table Of Contents

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016bk0TOC.fm Speaker Functions ......® ® Microsoft Windows Logo Key Functions Touch Pad .

  • Page 6: Table Of Contents

    Dell Diagnostics ......When to Use the Dell Diagnostics Error Messages .

  • Page 7: Table Of Contents

    ....... . . Returning a Hard Drive to Dell Memory .

  • Page 8: Table Of Contents

    ......"Total Satisfaction" Return Policy (U.S. Only) Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only) "Total Satisfaction"...

  • Page 9: Caution: Safety Instructions, Safety: General

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016si0.fm CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. SAFETY: General • Do not attempt to service the computer yourself unless you are a trained service technician. Always follow installation instructions closely.

  • Page 10: Safety: Power, Safety: Battery, Safety: Air Travel

    SAFETY: Battery • Use only Dell™ battery modules that are approved for use with this computer. Use of other types may increase the risk of fire or explosion. •...

  • Page 11: Safety: Emc Instructions, When Using Your Computer

    Use shielded signal cables to ensure that you maintain the appropriate electromagnetic compatibility (EMC) classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell at its worldwide website at www.dell.com.

  • Page 12: Safety: Ergonomic Computing Habits, Safety: When Working Inside Your Computer, Safety: Protecting Against Electrostatic Discharge

    Viewing the display or external monitor screen for extended periods of time may result in eye strain. For comfort and efficiency, observe the ergonomic guidelines in the Dell Latitude 100L Help file when setting up and using your computer. To access the help file, see page 16.

  • Page 13: Safety: Battery Disposal

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016si0.fm • When transporting a sensitive component, first place it in an antistatic container or packaging. • Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads. SAFETY: Battery Disposal Your computer uses an lithium-ion battery and a reserve battery.

  • Page 14

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016si0.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 1 8 / 0 4 – F O R P R O O F O N LY CAUTION: Safety Instructions...

  • Page 15: Finding Information

    What Are You Looking For? • How to access tutorials and other how to information • How to get a copy of my invoice • How to extend my warranty • How to access Dell Support on my Microsoft ® Windows desktop (U.S. only) •...

  • Page 16

    Finding Information Find It Here Setup Diagram ® Dell Latitude 100L Help File Click the Start button and click Help and Support. Click User and system guides and click User’s guides. Click Dell Latitude 100L Help. Service Tag and Microsoft Windows License These labels are located on the bottom of your computer.

  • Page 17

    Dell Support Website — support.dell.com NOTE: Select the appropriate region on the support.dell.com welcome page. The Dell Support website provides several online tools, including: • Solutions — Troubleshooting hints and tips, articles from technicians, and online courses • Community — Online discussion with other Dell customers •...

  • Page 18

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016fi0.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 1 8 / 0 4 – F O R P R O O F O N LY Finding Information...

  • Page 19: Front View

    I S P L A Y A T C H — For more information about your display, see "Using the Display" in the Dell Latitude 100L I S P L A Y Help file. To access the help file, see page 16.

  • Page 20

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c10.fm EYBOARD TATUS IGHTS The green lights located above the keyboard indicate the following: — The keyboard includes a numeric keypad as well as the Microsoft E Y B O A R D information on supported keyboard shortcuts, see page 42. —...

  • Page 21

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c10.fm EVICE TATUS IGHTS Turns on when you turn on the computer. Blinks or turns off in power management mode. Turns on when the computer reads or writes data. NOTICE: light is flashing. Blinks to indicate battery charge status. If the computer is connected to an electrical outlet, the –...

  • Page 22: Left Side View

    L O T see "Using PC Cards" in the Dell Latitude 100L Help file. To access the help file, see page 16. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 1 8 / 0 4 – F O R P R O O F O N LY A Tour of Your Computer ™...

  • Page 23: Right Side View

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c10.fm UDIO ONNECTORS Attach headphones or speakers to the Attach a microphone to the DV D D — Accommodates a CD drive, DVD drive, CD-RW drive, or CD-RW/DVD combo R I V E drive. Right Side View battery/battery bay modem connector —...

  • Page 24

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c10.fm ODEM ONNECTOR — The computer uses an internal fan to create airflow through the vents, which prevents the E N T S computer from overheating. NOTE: The fan may run constantly, and fan speed may vary depending on usage. Fan noise is normal and does not indicate a problem with the fan or the computer.

  • Page 25: Back View

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c10.fm Back View AC adapter connector air vents — The computer uses an internal fan to create airflow through the vents, which prevents the E N T S computer from overheating. NOTE: The fan may run constantly, and fan speed may vary depending on usage. Fan noise is normal and does not indicate a problem with the fan or the computer.

  • Page 26

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c10.fm AC A D A P T E R O N N E C T O R AC adapter NOTE: Use only the AC adapter that came with your computer. The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off.

  • Page 27

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c10.fm IDEO ONNECTOR Connects an external monitor. For more information, see "Using the Display" in the Dell Latitude 100L Help file. To access the help file, see page 16. ETWORK ONNECTOR Connects the computer to a network. The lights next to the connector indicate activity for both wired and wireless network communications.

  • Page 28: Bottom View

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c10.fm Bottom View modem/Mini PCI card cover hard drive memory module cover PC I C O D E M I N I A R D card. See page 82. A T T E R Y A T T E R Y the computer to an electrical outlet.

  • Page 29: Connecting To The Internet, Setting Up Your Internet Connection

    Setting Up Your Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options: •...

  • Page 30: Modem And Internet Connection Problems

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c20.fm In the next window, click the appropriate option: • If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs). • If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually.

  • Page 31

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c20.fm U R N O F F C A L L W A I T I N G C A T C H deactivating this feature. Then adjust the dial-up networking connection properties. Windows XP Click the Start button and click Control Panel.

  • Page 32: E-mail Problems, Transferring Information To A New Computer

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c20.fm E-Mail Problems N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E open, click File. If Work Offline has a check mark next to it, click the check mark to remove it and connect to the Internet.

  • Page 33: Setting Up A Printer, Printer Cable, Connecting A Usb Printer

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c20.fm To transfer data to the new computer: On the Now go to your old computer screen on the new computer, click Next. On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next.

  • Page 34: Printer Problems

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c20.fm Printer Problems H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S computer (see page 33). E S T T H E E L E C T R I C A L O U T L E T device, such as a lamp.

  • Page 35: Power Protection Devices, Surge Protectors, Line Conditioners, Uninterruptible Power Supplies

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c20.fm Power Protection Devices Several devices are available to protect against power fluctuations and failures: • Surge protectors • Line conditioners • Uninterruptible power supplies (UPS) Surge Protectors Surge protectors and power strips equipped with surge protection help to prevent damage to your computer from voltage spikes that can occur during electrical storms or following power interruptions.

  • Page 36: Turning Off Your Computer

    NOTE: As an alternative to turning off your computer, you can set your computer to enter standby or hibernate mode. For more information, see the Dell Latitude 100L Help file. To access the help file, see page 16. Save and close any open files, exit any open programs, click the Start button, and then click Turn Off Computer.

  • Page 37: Battery Performance

    Running the computer in maximum performance mode. See "Power Management" in the Dell Latitude 100L Help file for more information. To access the help file, see page 16. You can set power management options to alert you when the battery charge is low.

  • Page 38: Checking The Battery Charge, Power Meter, Low-battery Warning, Charging The Battery

    For more information on the Power Meter tab, see "Power Management" in the Dell Latitude 100L Help file. To access the help file, see page 16. If the computer is connected to an electrical outlet, a...

  • Page 39: Removing A Battery, Installing A Battery, Storing A Battery, Battery And Power Problems

    Battery and Power Problems NOTE: See the Dell Latitude 100L Help file for information on standby mode. To access the help file, see page 16. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 1 8 / 0 4 – F O R P R O O F O N LY...

  • Page 40: If The Battery Is Not Charging, If Battery Life Is Short

    If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see page 106). E S T T H E E L E C T R I C A L O U T L E T device, such as a lamp.

  • Page 41: Dell™ Accessdirect™ Button, Reprogramming The Button, Numeric Keypad

    Using the Keyboard and Touch Pad Dell™ AccessDirect™ Button Press this button to launch a frequently used program, such as support and educational tools or your default Internet browser. Reprogramming the Button To change the reprogrammable button settings or to find information on using the button:...

  • Page 42: Keyboard Shortcuts, System Functions, Display Functions, Power Management

    Advanced tab in the Power Options Properties window. See "Power Management" in the Dell Latitude 100L Help file for more information. To access the help file, see page 16.

  • Page 43: Speaker Functions

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c40.fm Speaker Functions <Fn><PageUp> Increases the volume of the integrated speakers and external speakers, if attached <Fn><PageDn> Decreases the volume of the integrated speakers and external speakers, if attached <Fn><End> Enables and disables the integrated speakers and external speakers, if attached ®...

  • Page 44: Touch Pad, Customizing The Touch Pad

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c40.fm Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse. touch pad •...

  • Page 45: Touch Pad Or Mouse Problems, External Keyboard Problems

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c40.fm To change the touch pad or mouse settings, highlight the device, click Settings, select the desired setting(s), and then click Apply. Click OK to save the settings and close the window, and then click OK again to exit the Mouse Properties window.

  • Page 46: Unexpected Characters

    Type some characters on the external keyboard and verify that they appear on the display. If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see page 106). Unexpected Characters I S A B L E T H E N U M E R I C K E Y P A D displayed instead of letters.

  • Page 47: Using Cds And Dvds, Cd Or Dvd Problems

    Using CDs, DVDs, and Other Multimedia Using CDs and DVDs For information about using CDs and DVDs in your computer, see the Dell Latitude 100L Help file. To access the help file, see page 16. CD or DVD Problems If you cannot play a CD, CD-RW, or DVD NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives.

  • Page 48: If The Cd-rw Drive Stops Writing, Sound And Speaker Problems

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c50.fm If the CD-RW drive stops writing I S A B L E S T A N D B Y M O D E I N standby in the Help and Support Center. To access help, see page 16. H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E X I T A L L O T H E R O P E N P R O G R A M S alleviate the problem.

  • Page 49: Copying Cds And Dvds

    Currently, there are five DVD writable disc formats available: DVD+R, DVD+RW, DVD-R, DVD- RW and DVD-RAM. The DVD-writable drives installed in Dell and DVD+RW media, as well as read DVD-R and DVD-RW media, but the drives will not write to and may not read DVD-RAM media.

  • Page 50: Using Blank Cd-rs, Cd-rws, Dvd+rs, And Dvd+rws, Helpful Tips

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c50.fm Once you have finished copying the source CD or DVD, the CD or DVD that you have created automatically ejects. Using Blank CD-Rs, CD-RWs, DVD+Rs, and DVD+RWs Your CD-RW drive can write to two different types of recording media—CD-Rs and CD-RWs (including High-Speed CD-RWs).

  • Page 51: Connecting To A Network Adapter, Network Setup Wizard

    Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable: Connect the network cable to the network adapter connector on your computer.

  • Page 52: Network Problems, Connecting To A Wireless Local Area Network, Determining Your Network Type

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c60.fm NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP. Complete the checklist and required preparations, and return to the Network Setup Wizard. Follow the instructions on the screen. Network Problems NOTE: A green or blinking link light could also indicate the presence of an active wireless network link in...

  • Page 53

    The user’s guide is located on your Drivers and Utilities CD (that came with your computer) in the "User’s Guides-Network User’s Guides" category. The user’s guide is also available on the Dell Support website at support.dell.com.

  • Page 54

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c60.fm Click Add. The Wireless network properties window appears. NOTE: If you are using a WPA-protected network, and the Association tab does not give you the option to select WPA, download the WPA wireless security update from the Microsoft support site. Enter the name of your network in the Network name (SSID) field.

  • Page 55: Configuring Security Settings (optional)

    Click Properties. From the Network Authentication drop-down menu, select Open. Earlier versions of Dell™ wireless network software may not contain the drop-down menu. If you are using an earlier version, click to check the Data encryption (WEP enabled) check box and go to step 5.

  • Page 56

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c60.fm From the Data encryption drop-down menu, select WEP. If the wireless network does not require a network key, such as a password, go to step 9. Click to uncheck the The key is provided for me automatically check box. Enter the WEP network key in the Network key field.

  • Page 57

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c60.fm In the Preferred networks field, click the name of your wireless network. Click Properties. From the Network Authentication drop-down menu, select your network authentication type. If you are using a WPA-protected network, and the Association tab does not give you the option to select WPA, download the WPA wireless security update from the Microsoft support site.

  • Page 58

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c60.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 1 8 / 0 4 – F O R P R O O F O N LY Setting Up a Home and Office Network...

  • Page 59: Dell Diagnostics, When To Use The Dell Diagnostics

    Dell Diagnostics. The computer automatically runs the Pre-boot System Assessment. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities CD. If you wait too long and the Microsoft see the Windows desktop.

  • Page 60

    If you cannot resolve the error condition, contact Dell. NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 1 8 / 0 4 – F O R P R O O F O N LY...

  • Page 61: Error Messages

    When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Error Messages If the message is not listed, see the documentation for the operating system or the program that was running at the time the message appeared.

  • Page 62: Video And Display Problems, If The Display Is Blank

    E Y B O A R D D A T A L I N E F A I L U R E Keyboard Controller test as described in "Dell Diagnostics" (see page 59). E Y B O A R D S T U C K K E Y F A I L U R E Restart the computer, and avoid touching the keyboard or keys during the boot routine.

  • Page 63: If The Display Is Difficult To Read

    If you are playing a DVD or watching a streaming video, <Fn><F8> is disabled. If the display is difficult to read — See the Dell Latitude 100L Help file for instructions on adjusting the D J U S T T H E B R I G H T N E S S brightness.

  • Page 64: If Only Part Of The Display Is Readable, Scanner Problems

    Turn off your computer and connect an external monitor to the computer. Turn on the computer and the monitor, and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see page 106).

  • Page 65: Drive Problems, If You Cannot Save A File To A Floppy Drive

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c70.fm Drive Problems NOTE: For information on saving files to a floppy disk, see the Dell Latitude 100L Help file. To access the help file, see page 16. If you cannot save a file to a floppy drive...

  • Page 66: If You Have Problems With A Hard Drive, Pc Card Problems, General Program Problems

    A R D N O T P R O V I D E D B Y — Many software manufacturers maintain websites with — A hot hard drive may prevent the — Contact Dell (see page 106). — Contact the PC Card E L L...

  • Page 67: A Program Stops Responding, Error Messages Appear, Resolving Other Technical Problems

    M A I L E L L an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. — If you cannot solve your problem using the Dell™ Support website or e-mail...

  • Page 68: If You Drop Or Damage Your Computer

    For information on your warranty coverage, see page 127 or the separate paper warranty document that shipped with your computer. If the computer does not start, or if you cannot identify the damaged components, contact Dell (see page 106). If You Drop or Damage Your Computer Save and close any open files, exit any open programs, and shut down the computer (see page 36).

  • Page 69: Drivers, What Is A Driver, Identifying Drivers, Reinstalling Drivers

    Reinstalling Drivers NOTICE: The Dell Support website and your Drivers and Utilities CD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

  • Page 70

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c70.fm To use Device Driver Rollback: Click the Start button and click Control Panel. In the Control Panel window, under Pick a Category, click Performance and Maintenance. In the Performance and Maintenance window, click System. In the System Properties screen, click the Hardware tab.

  • Page 71: Manually Reinstalling Drivers For Windows Xp, Resolving Software And Hardware Incompatibilities

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c70.fm Click the Install button (if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts to complete the installation. If no Install button is present, automatic installation is not an option. For installation instructions, either see the appropriate instructions in the following subsections, or click Extract, follow the extracting instructions, and read the readme file.

  • Page 72: Using System Restore, Creating A Restore Point, Restoring The Computer To An Earlier Operating State

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c70.fm Using System Restore ® The Microsoft Windows your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state.

  • Page 73: Undoing The Last System Restore, Before You Reinstall, Reinstalling Windows Xp

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c70.fm Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. Click the Start button, point to All Programs System Restore.

  • Page 74

    The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative. NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP.

  • Page 75

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c70.fm Enter your name and organization (optional) in the Personalize Your Software screen and click Next. If you are reinstalling Windows XP Home Edition, at the What's your computer's name window, enter a name for your computer (or accept the name provided) and click Next. If you are reinstalling Windows XP Professional, at the Computer Name and Administrator Password window, enter a name for your computer (or accept the one provided) and a password, and then click Next.

  • Page 76

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c70.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 1 8 / 0 4 – F O R P R O O F O N LY Solving Problems...

  • Page 77: Before You Begin, Recommended Tools, Shutting Down Your Computer

    NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card.

  • Page 78: Hard Drive

    Hard drives are extremely fragile; even a slight bump can damage the drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 1 8 / 0 4 – F O R P R O O F O N LY Adding and Replacing Parts ®...

  • Page 79

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c80.fm To replace the hard drive in the hard drive bay: Complete the instructions in "Before You Begin" on page 77. Turn the computer over, and remove the hard drive screws. NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "SAFETY: Protecting Against Electrostatic Discharge"...

  • Page 80: Returning A Hard Drive To Dell, Memory

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c80.fm Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. Memory You can increase your computer memory by installing memory modules on the system board. See page 92 for information on the memory supported by your computer.

  • Page 81

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c80.fm NOTE: Memory modules purchased from Dell are covered under your computer warranty. If you are replacing a memory module, remove the existing module: Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up.

  • Page 82: Modem And Mini Pci Card

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c80.fm Ground yourself and install the new memory module: NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure. Align the notch in the module edge connector with the tab in the connector slot. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place.

  • Page 83: Replacing The Modem

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c80.fm Continue to the appropriate section: • To add a modem, see the following section, "Replacing the Modem." • To add a Mini PCI card, see page 84. Replacing the Modem Remove the existing modem: Remove the screws securing the modem to the system board, and set them aside.

  • Page 84: Adding A Mini Pci Card

    FCC rules strictly prohibit users from installing 5 GHz (802.11a, 802.11a/b, 802.11a/b/g) Wireless LAN Mini PCI cards. Under no circumstances should the user install such a device. Only trained Dell service personnel are authorized to install a 5 GHz Wireless LAN Mini PCI card.

  • Page 85

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c80.fm If you ordered a Mini PCI card with your computer, the card is already installed. If a Mini PCI card is not already installed, go to step 2. If you are replacing a Mini PCI card, remove the existing card: Disconnect the Mini PCI card from any attached cables.

  • Page 86: Cd Or Dvd Drive

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c80.fm Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card into the connector until it clicks. Connect the antenna cables to the Mini PCI card. Replace the cover. CD or DVD Drive Complete the instructions in "Before You Begin"...

  • Page 87

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c80.fm Remove the screw labeled "O" next to the memory module cover. screw Press the lever next to the memory module connectors in the direction of the arrow on the lever (towards the drive) to release the drive. Pull the drive out of the bay.

  • Page 88: Keyboard

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c80.fm Slide the new drive into the bay until the drive is fully seated. Replace the screw that you removed in step 3. Replace the memory module cover and screw. Keyboard Complete the instructions in "Before You Begin" on page 77. Use a small flat-blade screwdriver or plastic scribe to lift the notched right edge of the hinge cover, and pry the cover loose from the hinges and bottom case.

  • Page 89

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c80.fm keyboard screws (4) Remove the keyboard from the bottom case. NOTICE: To avoid damage to the connector pins, press the keyboard connector evenly into the interface connector on the system board, and do not reverse the keyboard connector. Connect the keyboard connector of the replacement keyboard to the interface connector on the system board.

  • Page 90

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c80.fm keyboard screws (4) Insert the four securing tabs on the keyboard into their respective slots in the palm rest, and lower the keyboard into the bottom case. Ensure that all four securing tabs are engaged before trying to completely seat the keyboard. Replace the four keyboard screws.

  • Page 91: Specifications

    Appendix Specifications NOTE: Power management features limit the processor speed when the computer is running on battery power, to maintain system cooling requirements, and/or to maintain system power requirements. Microprocessor Microprocessor L1 cache L2 cache External bus frequency System Information System chip set Data bus width DRAM bus width...

  • Page 92

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fm Memory Memory module connector Memory module capacities Memory type Standard memory Maximum memory Memory access time: clock speed Ports and Connectors Video Audio USB (2) Modem Ethernet LAN Communications Modem: Type Controller Interface Network adapter D E L L C O N F I D E N T I A L –...

  • Page 93

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fm Video Video type Host interface Video controller Video memory LCD interface Audio Audio type Audio controller Stereo conversion Interfaces: Internal External Speaker Internal speaker amplifier Volume controls D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 1 8 / 0 4 – F O R P R O O F O N LY direct AGP integrated graphics integrated direct AGP Intel UMA integrated...

  • Page 94

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fm Display Type (active-matrix TFT) Dimensions: Height: 14.1 inch 15 inch Width: 14.1 inch 15 inch Diagonal: 14.1 inch 15 inch Maximum resolutions Response time (typical) Refresh rate Operating angle Viewing angles: Horizontal Vertical Pixel pitch Power consumption: Panel with backlight (typical) Controls...

  • Page 95

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fm Keyboard Number of keys Key travel Key spacing Layout Touch Pad X/Y position resolution (graphics table mode) Size: Width Height Battery (8-cell) Type Dimensions: Depth Height Width Weight Voltage Capacity Operating life Life span (approximate) Temperature range: Charge/Discharge Storage...

  • Page 96

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fm Battery (12-cell) Type Dimensions: Depth Height Width Weight Voltage Capacity Operating life Life span (approximate) Temperature range: Charge/Discharge Storage AC Adapter Input voltage Input current (maximum) Input frequency Output current Output power Rated output voltage Dimensions: Height Width...

  • Page 97

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fm AC Adapter Temperature range: Operating Storage Physical Height 14.1-inch display 15-inch display Width 14.1-inch display 15-inch display Depth 14.1-inch display 15-inch display Weight: With CD drive, 8-cell battery, and 14.1-inch display With CD drive, 12-cell battery, and 14.1-inch display With CD drive, 8-cell battery, and 15-inch display...

  • Page 98: Using The System Setup Program, Overview, Viewing The System Setup Screens

    System security and hard-drive password settings NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the settings for the system setup program. Certain changes might make your computer work incorrectly.

  • Page 99: System Setup Screens, Commonly Used Options

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fm System Setup Screens NOTE: For information about a specific item on a system setup screen, highlight the item and see the Help area on the screen. On each screen, the system setup options are listed at the left. To the right of each option is the setting or value for that option.

  • Page 100: System And Battery Performance Optimization, System Performance Overview, Optimizing Power Consumption And Battery Charge Time

    Performing a One-Time Boot You can set a one-time-only boot sequence without entering the system setup program. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) Turn off the computer.

  • Page 101: Variable Speed Fan, Getting Help, Technical Assistance

    Control Panel Click the Power Schemes tab. In the Power schemes drop-down menu, click Low Power Mode. For more information on power management, see the Dell Latitude 100L Help file. To access the help file, see page 16. Variable Speed Fan The computer uses a variable speed fan to prevent the computer from overheating.

  • Page 102

    Online Services You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information. You can contact Dell electronically using the following addresses: •...

  • Page 103: Problems With Your Order, Product Information, Returning Items For Warranty Repair Or Credit

    Technical Support Service Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff uses computer-based diagnostics to provide fast, accurate answers.

  • Page 104: Before You Call

    Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself.

  • Page 105

    Address: Phone number: Service Tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...

  • Page 106: Contacting Dell

    Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

  • Page 107

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fm Country (City) International Access Code Country Code City Code Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.com Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax Home/Small Business Customer Care...

  • Page 108

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fm Country (City) International Access Code Country Code City Code Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) TechFax Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)

  • Page 109

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fm Country (City) International Access Code Country Code City Code China (Xiamen) Tech Support website: support.dell.com.cn Country Code: 86 Tech Support E-mail: cn_support@dell.com City Code: 592 Tech Support Fax Technical Support (Dimension™ and Inspiron™) Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

  • Page 110

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fm Country (City) International Access Code Country Code City Code Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support City Code: 2 Customer Care TechFax Switchboard Denmark (Copenhagen) Website: support.euro.dell.com...

  • Page 111

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fm Country (City) International Access Code Country Code City Code Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.com City Code: 9 Technical Support Technical Support Fax...

  • Page 112

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fm Country (City) International Access Code Country Code City Code Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support City Code: 6103 Home/Small Business Customer Care Global Segment Customer Care...

  • Page 113

    International Access Code Country Code City Code India Technical Support Sales Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K.

  • Page 114

    Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (Axim™) Technical Support outside of Japan (Axim) Faxbox Service...

  • Page 115

    Switchboard (Brussels, Belgium) Macao Technical Support Country Code: 853 Customer Service (Penang, Malaysia) Transaction Sales Malaysia (Penang) Technical Support (Dell Precision, OptiPlex, and Latitude) International Access Code: 00 Technical Support (Dimension and Inspiron) Country Code: 60 Customer Service City Code: 4...

  • Page 116

    Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax...

  • Page 117

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fm Country (City) International Access Code Country Code City Code New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Home and Small Business Government and Business Sales Nicaragua...

  • Page 118

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fm Country (City) International Access Code Country Code City Code Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/pt/en/emaildell/ Country Code: 351 Technical Support Customer Care Sales Puerto Rico General Support St. Kitts and Nevis General Support St.

  • Page 119

    International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...

  • Page 120

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fm Country (City) International Access Code Country Code City Code Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: swisstech@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/ City Code: 22 Technical Support (Home and Small Business)

  • Page 121

    Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)

  • Page 122

    Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support D E L L C O N F I D E N T I A L –...

  • Page 123: Regulatory Notices

    If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. For additional regulatory information, see the Dell Latitude 100L Help file that accompanied your computer. To access the help file, see page 16. D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 1 8 / 0 4 – F O R P R O O F O N LY...

  • Page 124: Nom Information (mexico Only), Dell Software License Agreement

    Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an audit of your use of the Software during normal business hours, you agree to cooperate with Dell in such audit, and you agree to provide Dell with all records reasonably related to your use of the Software.

  • Page 125

    (90) days from the date you receive the Software. Some jurisdictions do not allow limits on the duration of an implied warranty, so this limitation may not apply to you. The entire liability of Dell and its suppliers, and your exclusive remedy, shall be (a) return of the price paid for the Software or (b) replacement of any disk not meeting this warranty that is sent with a return authorization number to Dell, at your cost and risk.

  • Page 126

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016c90.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 1 8 / 0 4 – F O R P R O O F O N LY Appendix...

  • Page 127: Limited Warranties And Return Policy

    Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice.

  • Page 128

    The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.

  • Page 129

    We are not responsible for lost or corrupted data. What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.

  • Page 130: Total Satisfaction" Return Policy (u.s. Only)

    "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable return fees as follows: New Hardware Products and Accessories —...

  • Page 131

    90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).

  • Page 132

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016wr0.fm What do I do if I need warranty service? Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.

  • Page 133: Total Satisfaction" Return Policy (canada Only)

    "Total Satisfaction" Return Policy (Canada Only) If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date on the packing slip or invoice for a refund or credit of the product purchase price.

  • Page 134: Dell Software And Peripherals (canada Only)

    While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today.

  • Page 135

    Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.

  • Page 136

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016wr0.fm Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. ® Intel Warranty Statement for Pentium (U.S. and Canada Only) Limited Warranty ®...

  • Page 137

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016wr0.fm ® ® Intel Pentium and Celeron Processors are backed by a three-year limited warranty. Please refer to the reverse side of this card for complete warranty details. Intel’s Commitment to Quality Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing, and testing technology.

  • Page 138

    FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016wr0.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 3 / 1 8 / 0 4 – F O R P R O O F O N LY...

  • Page 139: Index

    50 how to copy a CD, 49 crashes, 66 damaged computer testing, 68 Dell contacting, 106 support site, 17 Dell Diagnostics, 59 device status lights description, 21 diagnostics Dell, 59 Drivers and Utilities CD, 15 display description, 19...

  • Page 140

    DVDs, 49 e-mail fixing problems, 32 floppy drive fixing problems, 65 hard drive description, 28 replacing, 78 returning to Dell, 80 system view, 28 hardware conflicts, 71 Dell Diagnostics, 59 Hardware Troubleshooter, 71 Help and Support Center, 17 help file, 16...

  • Page 141

    22 printer cable, 33 connecting, 33 setting up, 33 USB, 33 problems conflicts, 71 Dell Diagnostics, 59 programs crashes, 66 not responding, 67 reinstalling drivers, 69 Drivers and Utilities CD, 15 Windows XP , 73 safety instructions, 9...

  • Page 142

    video connector description, 27 system view, 27 warranty, 127 wet computer, 67 Windows XP Device Driver Rollback, 69 Hardware Troubleshooter, 71 Help and Support Center, 17 printer, 34 reinstalling, 73 System Restore, 72 wireless network changing security settings, 55 connecting to, 53 type, 52 Index...

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