Dell SmartPC 100N Owner's Manual
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Dell SmartPC 100N Owner's Manual

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  • Page 1 Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great deals on Factory Service Manuals: servicemanuals4u...
  • Page 2 Dell™ SmartPC™ 100N Owner’s Manual FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550tp0.fm D EL L C O NFI D EN TI AL – P RE LI M I NA RY 3/ 11/ 02 w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 3 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, DellNet, TrueMobile, DellPlus, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, and SmartPC are trademarks of Dell Computer Corporation;...

  • Page 4: Table Of Contents

    Contents Safety and Use Instructions ....Caution: Safety Instructions ....When Using Your Computer .
  • Page 5 Power Problems ........... . Error Messages Video and Display Problems .
  • Page 6 ....Returning a Hard Drive to Dell ......
  • Page 7 ........Contacting Dell Regulatory Notices .

  • Page 8: Safety And Use Instructions

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550si.fm Safety and Use Instructions Caution: Safety Instructions The following information defines the meaning of additional symbols used only in "Safety and Use Instructions." Risk of explosion Aircraft Risk of fire Use of this feature may be prohibited on aircraft Risk of electric shock Caution: General (Safety Instructions, continued)
  • Page 9 FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550si.fm • The AC adapter may become hot during normal operation of your computer. Use care when handling the adapter during or immediately after operation. • Do not allow your portable computer to operate with the base resting directly on exposed skin for extended periods of time.
  • Page 10 FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550si.fm Caution: Power (Safety Instructions, continued) • Use only the Dell-provided AC adapter approved for use with this computer. Use of another AC adapter may cause a fire or explosion. • Before you connect the computer to an electrical outlet,...
  • Page 11 FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550si.fm Caution: Battery (Safety Instructions, continued) • Use only Dell battery modules that are approved for use with this computer. Use of other types may increase the risk of fire or explosion. • Do not carry a battery pack in your pocket, purse, or other container where metal objects (such as car keys or paper clips) could short-circuit the battery terminals.

  • Page 12: When Using Your Computer

    Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of your Dell™ computer while you are on board an aircraft. For example, such regulations/restrictions may prohibit the use of any personal electronic device (PED) that has the capacity for intentional transmission of radio frequency or other electromagnetic signals while on an aircraft.
  • Page 13 "If Your Computer Gets Wet" on page 39 If, after following these procedures, you confirm that your computer is not operating properly, contact Dell ("Contacting Dell" on page 69 for the appropriate contact information). DE LL CO NF I DE NTI A L – PR E LI M I N ARY 3/11 /02...

  • Page 14: Ergonomic Computing Habits

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550si.fm Ergonomic Computing Habits CAUTION: Improper or prolonged keyboard use may result in injury. CAUTION: Viewing the display or external monitor screen for extended periods of time may result in eye strain. For comfort and efficiency, observe the ergonomic guidelines in the Tell Me How help file when setting up and using your computer: When Removing or Installing Memory Modules Before removing or installing memory modules, perform the following steps...

  • Page 15: Battery Disposal

    (NiMH) coin-cell battery. For instructions about replacing the lithium-ion battery in your computer, refer to the section about replacing the battery in your Dell computer documentation. The coin-cell battery is a long-life battery, and it is very possible that you will never need to replace it.

  • Page 16: Setting Up

    S E C T I O N 1 S e t t i n g U p Connecting a Printer Transferring Information to a New Computer (Windows® XP Only) Setting Up a Home and Office Network (Windows XP Only) Turning Off the Computer Power Protection Devices FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c10.fm D EL L C O NFI D EN TI AL –...

  • Page 17: Connecting A Printer

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c10.fm Connecting a Printer See the documentation that came with the printer for any recommended preparation procedures, such as: • Removing the packaging • Installing the toner or ink cartridge • Loading paper Then follow the instructions that came with the printer to connect it to the computer.

  • Page 18: Usb Printer

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c10.fm screws (2) parallel connector on computer parallel connector on printer clips (2) parallel printer cable notches (2) Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary (see page 18).

  • Page 19: Installing The Printer Driver

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c10.fm USB connector on back of computer USB connector on printer USB printer cable Installing the Printer Driver If you need to install a printer driver, insert the installation CD into the CD drive. Then follow the prompts on the screen and use the instructions that came with the printer.

  • Page 20: Transferring Information To A New Computer (Windows Xp Only)

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c10.fm Transferring Information to a New ® Computer (Windows XP Only) Windows XP provides a Files and Settings Transfer Wizard to move data such as e-mails, window sizes, toolbar settings, and Internet bookmarks, from one computer to another. First you collect the data from the source computer, and then you import the data to the new computer.

  • Page 21: Turning Off The Computer

    Some surge protector manufacturers include warranty coverage for certain types of damage. Dell recommends that you carefully read the device warranty when choosing a surge protector. Compare joule ratings to determine the relative effectiveness of different devices.

  • Page 22: Line Conditioners

    See the surge protector documentation for modem connection instructions. NOTICE: Network adapter protection is not available on surge protectors. Dell recommends that you disconnect the network cable from the network wall jack during electrical storms. Line Conditioners NOTICE: Line conditioners do not protect against power interruptions.
  • Page 23 FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c10.fm DE LL CO NF I DE NTI A L – PR E LI M I N ARY 3/11 /02 Se t t i n g U p...

  • Page 24: Solving Problems

    S E C T I O N 2 S o l v i n g P r o b l e m s Finding Solutions Accessing Help Power Problems Error Messages Video and Display Problems Sound and Speaker Problems Printer Problems Modem and Internet Connection Problems Scanner Problems PC Card Problems...

  • Page 25: Finding Solutions

    See the Tell Me How help file for more information on standby mode. Get technical assistance from Dell. See page 69. ® See page 39. DE LL CO NF I DE NTI A L – PR E LI M I N ARY 3/11 /02...
  • Page 26 FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c20.fm See page 29. See page 31. See page 31. See page 32. See page 34. See page 35. See page 35. See page 36. See page 36. See page 39. See page 38. See page 39. See page 39. See page 38.

  • Page 27: Accessing Help

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c20.fm Accessing Help Tell Me How O A C C E S S T HE HE LP F I L E ® ® Microsoft Windows Click the Start button and then click Help and Support. Click User and system guides and then click User’s guides. Click Tell Me How.

  • Page 28: Error Messages

    If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see page 69). E S T TH E E L E C T R I C A L O UT LE T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
  • Page 29 P E R A T I N G S Y S TE M N O T F O UND — Contact Dell (see page 69). R E Q UI R E D FI LE W A S N O T F O U ND .

  • Page 30: Video And Display Problems

    — When the light is blinking, the computer higher resolution than has power. your computer supports, Dell recommends that you • If the light is blinking, the computer is in standby mode—press the attach an external power button to exit standby mode.

  • Page 31: If The Display Is Difficult To Read

    If the external monitor works, the computer display or video controller may be defective. Contact Dell (see page 69). DE LL CO NF I DE NTI A L – PR E LI M I N ARY 3/11 /02...

  • Page 32: Sound And Speaker Problems

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c20.fm Sound and Speaker Problems If you have a problem with integrated speakers ® D J U S T T HE I ND O W S V O L UM E C O NT R O L — Double-click the speaker icon in the lower-right corner of your screen.

  • Page 33: Modem And Internet Connection Problems

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c20.fm ® E R I FY TH A T I N D O W S R E C O G NI Z E S TH E PR IN TE R Click the Start button. Click Control Panel. Click Printers and Other Hardware. Click View installed printers or fax printers.
  • Page 34 FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c20.fm H E C K T HE C O N NE C T I O N — Verify that the telephone line is connected to the modem. H E C K T HE TE L E P HO NE L I NE —...

  • Page 35: Scanner Problems

    P C C — Contact Dell (see page 69). F Y O U H A V E P R O B LE M S W I T H A A R D NO T PR O V I D E D B Y...

  • Page 36: Touch Pad Or Mouse Problems

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c20.fm Touch Pad or Mouse Problems H E C K T HE TO UC H P A D S E T T I NG S Click the Start button, click Control Panel, and then click Printers and Other Hardware.

  • Page 37: Unexpected Characters

    Type some characters on the integrated keyboard and verify that they appear on the display. If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see page 69). Unexpected Characters Press to disable the numeric keypad.

  • Page 38: If You Cannot Eject The Cd Drive Tray

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c20.fm ® NS UR E T HA T I ND O W S R E C O G N I Z E S T HE D R I V E — In Windows XP, click the Start button and click My Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.

  • Page 39: General Program Problems

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c20.fm H E C K T HE D R I V E F O R E R R O R S In Windows XP, click the Start button and click My Computer. Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties.

  • Page 40: Error Messages Appear

    CAUTION: Perform this procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, Dell recommends that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet.

  • Page 41: If You Drop Or Damage Your Computer

    Turn on the computer and verify that it is working properly. If the computer does not start, or if you cannot identify the damaged components, contact Dell (see page 69). If You Drop or Damage Your Computer Save and close any open files, exit any open programs, and shut down the computer (see page 20).

  • Page 42: Resolving Other Technical Problems

    — If you cannot solve your problem using the Dell | Support website or e-mail service, call Dell for technical assistance (see page 69). See "Dell Technical Support Policy (U.S. Only)" on page 69 for a description of the hardware and software support provided by Dell.
  • Page 43 FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c20.fm In most cases, the CD starts running automatically. If it does not, start ® ® Microsoft Windows Explorer, click your CD drive directory to display the CD contents, and then double-click the autocd.exe file. The first time that you run the CD, it might prompt you to install setup files.

  • Page 44: Using The Windows Xp Device Driver Rollback

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c20.fm Click Device Manager. Click Action and click Update Driver. Click Install from a list or specific location (Advanced) and click Next. Verify that Search removable media is selected, and then click Next. When the name of the appropriate driver appears, click Next. Click Finish and restart your computer.

  • Page 45: Using System Restore

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c20.fm Click Performance and Maintenance and click System. Click the Hardware tab and click Device Manager. In the Device Manager list, check for conflicts with the other devices. Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled.

  • Page 46: Creating A Restore Point

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c20.fm To resolve an operating system problem, you can use System Restore from Safe Mode or Normal Mode to return your computer to an earlier operating state. System Restore does not cause you to lose personal files stored in the My Documents folder, data files, or e-mail messages after restoring the computer to an earlier time.

  • Page 47: Restoring The Computer To An Earlier Operating State

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c20.fm Manually Creating the Restore Points Click the Start button, point to All Programso Accessorieso System Tools, and then click System Restore. Click Create a restore point. Click Next. Type a name for the new restore point in the Restore point description field.

  • Page 48: Undoing The Last System Restore

    NOTICE: The Operating System CD provides options for reinstalling the Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
  • Page 49 FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c20.fm Press any key to boot from CD Press any key when the message appears on the screen. When the Windows XP Setup screen appears, press select To set up Windows now. Read the information in the License Agreement window, and then press on your keyboard to agree with the license information.

  • Page 50: Enabling Hibernate Mode

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c20.fm When the Welcome to Microsoft screen appears, click the green arrow icon at the bottom of the screen to continue. Then follow the instructions on the screen to complete the installation. Remove the CD from the drive. Reinstall the appropriate drivers (see page 41).
  • Page 51 FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c20.fm DE LL CO NF I DE NTI A L – PR E LI M I N ARY 3/11 /02 So l v i n g P r o bl e m s...

  • Page 52: Replacing Parts

    S E C T I O N 3 R e p l a c i n g Pa r t s Adding Memory Replacing the Hard Drive Removing a Battery Installing a Battery Replacing a Daughter Card Modem FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c30.fm D EL L C O NFI D EN TI AL –...

  • Page 53: Adding Memory

    HINT: Memory modules CAUTION: Before working inside your computer, read the "Safety purchased from Dell are and Use Instructions" on page 7. covered under your Save and close any open files, exit any open programs, and shut down computer warranty.
  • Page 54 FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c30.fm NOTICE: To prevent damage to the memory module connector, do not use tools to spread the inner metal tabs that secure the memory module. If you are replacing a memory module, remove the existing module. NOTICE: Handle memory modules by their edges, and do not touch the components on a module.
  • Page 55 FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c30.fm Replace the memory module cover: Place the memory module cover over the memory module compartment so that the end of the cover with the screw hole is lined up with the lines and arrows as shown in the following figure. Press down on the center of the memory module cover, and slide the memory module cover until it is secured.

  • Page 56: Replacing The Hard Drive

    EMC Instructions: Portable Computers" on "Safety and Use Instructions" on page 7. To replace the hard drive in the hard drive bay: HINT: Dell does not guarantee compatibility Make sure that the work surface is flat and clean to prevent scratching or provide support for the computer cover.
  • Page 57 FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c30.fm Turn the computer over. Use a small screwdriver to remove the hard- HINT: You need the Operating System CD to drive screw, and place the screw in a safe location. ® install the Windows operating system. You also need the Drivers and Utilities CD for your computer to install the...

  • Page 58: Returning A Hard Drive To Dell

    Use the Drivers, Utilities, and Applications CD to install the drivers and utilities for your computer (see page 41). Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. hard drive DE LL CO NF I DE NTI A L –...

  • Page 59: Removing A Battery

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c30.fm Removing a Battery Before removing the battery, ensure that the computer is turned off or disconnected from an electrical outlet. Unlock the battery as shown in the following graphic. Slide and hold the battery latch all the way up until the left edge of the battery pops up.
  • Page 60 FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c30.fm Save and close any open files, exit any open programs, and shut down the computer (see page 20). Disconnect the computer from the electrical outlet. Wait 10 to 20 seconds and then disconnect any attached devices. Remove any installed PC Cards, battery, and devices. To ground yourself, periodically touch an unpainted metal surface on the back of the computer while you work.
  • Page 61 FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c30.fm modem cable connector modem cable Connect the modem cable to the modem. NOTICE: The cable connectors are keyed for correct insertion; do not force the connections. Align the modem with the screw holes and press the modem into the connector on the system board.

  • Page 62: Appendix

    Viewing the System Setup Screens System Setup Screens Returning Items for Warranty Repair or Credit Contacting Dell Regulatory Notices FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c40.fm D EL L C O NFI D EN TI AL – P RE LI M I NA RY 3/ 11/ 02...

  • Page 63: Specifications

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c40.fm Specifications Microprocessor ® Microprocessor types Mobile Intel Celeron™ processor L1 cache 32 KB (internal) L2 cache 128 KB External bus frequency 133 MHz System Information Intel 830MG System chip set Data bus width 64 bits DRAM bus width 64 bits Microprocessor address bus width 32 bits...
  • Page 64 FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c40.fm Ports and Connectors Parallel 25-hole connector; unidirectional, bidirectional, or ECP Video 15-hole connector Audio microphone connector, stereo headphone/speakers connector PS/2 keyboard/mouse 6-pin mini-DIN connector USB (2) 4-pin USB-compliant connector Modem RJ-11 connector Communications Modem: Type v.92 56K MDC Controller softmodem Interface...
  • Page 65 FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c40.fm Audio (continued) External microphone-in connector, stereo headphones/speakers connector Speaker two 4-ohm speakers Internal speaker amplifier 1.0-W channel into 4 ohms Volume controls keyboard shortcuts, program menus Display Type (active-matrix TFT) Dimensions: 14.1 inch Height 215.8 mm (8.5 inches) Width 287.1 mm (11.3 inches) Diagonal...
  • Page 66 FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c40.fm Keyboard (continued) Key spacing 19.05 mm 0.3 mm (0.75 inch 0.012 inch) Layout QWERTY Touch Pad X/Y position resolution (graphics table mode) 240 cpi Size: Width 64.88 mm (2.55-inch) sensor-active area Height 48.88-mm (1.92-inch) rectangle Battery Type "smart"...
  • Page 67 FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c40.fm AC Adapter (continued) Input current (maximum) 1.7 A Input frequency 47 to 63 Hz Output current 4.5 A (maximum at 4-second pulse); 3.5 A (continuous) Output power 70 W Rated output voltage 20 VDC Dimensions: Height 27.94 mm (1.1 inches) Width 58.42 mm (2.3 inches) Depth...

  • Page 68: Standard Settings

    NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the settings for this program. Certain changes might make your computer work incorrectly. Viewing the System Setup Screens Turn on (or restart) your computer.

  • Page 69: System Setup Screens

    FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c40.fm System Setup Screens The system setup screens display the current setup information and settings HINT: To see information about a specific item on a for your computer. Each screen is laid out with the system setup options system setup screen, listed at the left.

  • Page 70: Returning Items For Warranty Repair Or Credit

    Credit Prepare all items being returned, whether for repair or credit, as follows: Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. For the telephone number to call, see "Contacting Dell" on page 69.
  • Page 71 1-800-444-3355 Country Code: 54 Tech Support Fax 11 4515 7139 City Code: 11 Customer Care Fax 11 4515 7138 Website: www.dell.com.ar Australia (Sydney) Home and Small Business 1-300-65-55-33 International Access Code: 0011 Government and Business toll free: 1-800-633-559...
  • Page 72 Home/Small Business Sales toll free: 0800 16884 City Code: 2 Corporate Sales 02 481 91 00 02 481 92 99 Switchboard 02 481 91 00 Website: support.euro.dell.com E-mail: tech_be@dell.com E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/ Bermuda General Support 1-800-342-0671 Brazil...
  • Page 73 TechFax 02 22 83 27 28 Switchboard 02 22 83 27 11 Website: support.euro.dell.com E-mail: czech_dell@dell.com DE LL CO NF I DE NTI A L – PR E LI M I N ARY 3/11 /02 Ap pe nd i x...
  • Page 74 Country Code: 45 Home/Small Business Customer Care 32875505 Switchboard 45170100 Fax Technical Support (Upplands Vasby, Sweden) 46 0 859005594 Fax Switchboard 45170117 Website: support.euro.dell.com E-mail: den_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Dominican Republic General Support 1-800-148-0530 El Salvador General Support...
  • Page 75 0825 004 700 Switchboard (Alternative) 04 99 75 40 00 Sales 0825 004 700 0825 004 701 Fax (Alternative) 04 99 75 40 01 Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/emaildell/ Corporate Technical Support 0825 004 719 Customer Care 0825 338 339 Switchboard...
  • Page 76 0870 907 4000 SalesFax 01 204 0144 01 204 5960 Switchboard 01 204 4444 Website: support.euro.dell.com E-mail: dell_direct_support@dell.com DE LL CO NF I DE NTI A L – PR E LI M I N ARY 3/11 /02 A ppe ndix...
  • Page 77 Country Code: 39 Customer Care 02 696 821 14 City Code: 02 02 696 821 13 Switchboard 02 696 821 12 Website: support.euro.dell.com E-mail: support.euro.dell.com/it/it/zdell/ Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 02 575 035 30...
  • Page 78 Technical Support Outside of Japan (Dimension and Inspiron) 81-44-520-1435 Technical Support (Dell Precision™, OptiPlex™, toll free: 0120-1984-33 and Latitude™) Technical Support Outside of Japan (Dell 81-44-556-3894 Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service 044 556-3801 Customer Care 044 556-4240...
  • Page 79 Customer Care (Brussels, Belgium) 02 481 91 19 Fax (Brussels, Belgium) 02 481 92 99 Switchboard (Brussels, Belgium) 02 481 91 00 Website: support.euro.dell.com E-mail: tech_be@dell.com Macau Technical Support toll free: 0800 582 Country Code: 853 Customer Service (Penang, Malaysia)
  • Page 80 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 020 686 8003 Switchboard 020 581 8818 Website: support.euro.dell.com E-mail: tech_nl@dell.com New Zealand Home and Small Business 0800 446 255 International Access Code: 00 Government and Business 0800 444 617...
  • Page 81 Home/Small Business Customer Care 23162298 Switchboard 671 16800 Fax Technical Support (Upplands Vasby, Sweden) 46 0 85 590 05 594 Fax Switchboard 671 16865 Website: support.euro.dell.com E-mail: nor_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Panama General Support 001-800-507-0962 Peru General Support...
  • Page 82 Sales 011 709 7700 Country Code: 27 011 706 0495 City Code: 11 Switchboard 011 709 7700 Website: support.euro.dell.com E-mail: dell_za_support@dell.com Southeast Asian and Pacific Customer Technical Support, Customer Service, 604 633 4810 Countries and Sales (Penang, Malaysia) Spain (Madrid)
  • Page 83 Sales 08 590 05 185 Website: support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Switzerland (Geneva) Technical Support (Home and Small Business) 0844 811 411 International Access Code: 00...
  • Page 84 Home and Small Business Sales 0870 907 4000 Corporate/Public Sector Sales 01344 860 456 Website: support.euro.dell.com E-mail: dell_direct_support@dell.com DE LL CO NF I DE NTI A L – PR E LI M I N ARY 3/11 /02 A ppe ndix...
  • Page 85 International Access Code: 011 AutoTech (For portable and desktop computers) toll free: 1-800-247-9362 Country Code: 1 Dell Home and Small Business Group (For portable and desktop computers): Customer Technical Support (Return Material toll free: 1-800-624-9896 Authorization Numbers) Customer Technical Support (Home sales toll free: 1-877-576-3355 purchased via www.dell.com)

  • Page 86: Regulatory Notices

    Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. Dell computers are designed, tested, and classified for their intended electromagnetic environment.

  • Page 87: Ce Notice (European Union)

    EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp?category_id=4117. Most Dell computers are classified for Class B environments. However, the inclusion of certain options can change the rating of some configurations to Class A.

  • Page 88: Ce Mark Notice

    Class A is for typical commercial areas. • Class B is for typical domestic areas. This Dell device is classified for use in a typical Class B domestic environment. CE Mark Notice This equipment complies with the essential requirements of the European Union Directive 1999/5/EC.
  • Page 89 FILE LOCATION: S:\SYSTEMS\Tang\owner\EMF\A00\8P550c40.fm DE LL CO NF I DE NTI A L – PR E LI M I N ARY 3/11 /02 Ap pe nd i x...

  • Page 90: Index

    I n d e x e-mail fixing problems, 39 BIOS, 67 memory ESD, 13 adding, 52 removing, 53 modem adding, 58 characters finding solutions, 24 unexpected, 36 computer crashes, 38 specifications, 62 PC Cards turning off, 20 fixing problems, 34 hard drive preventing damage, 56 conflicts...
  • Page 91 safety instructions wet computer, 39 ESD prevention, 13 Windows XP settings device driver rollback, 43 system setup program, 67 Help, 26 printer, 32 shutdown, 20 reinstalling, 47 software shutdown, 20 fixing problems, 38 specifications, 62 System Restore, 44 system setup program, 67 Tell Me How help file accessing, 26 troubleshooting...
  • Page 92 DELL INFORMATION DEVELOPMENT Postscript Imaging and Printing Specifications ENGLISH LOCALIZATION Completed by Information Development Heavily outlined boxes completed by Agency DOCUMENT TITLE: Dell SmartStep 100N, Owner’s Manual PATH: (S:\SYSTEMS\Tang)\owner\AMF\A01) LANGUAGES: English Translation Agency: N/A (Not Applicable) PART and REVISION 4M828 A01...
  • Page 93 Hebrew document (This would resemble the beginning of the document sec- tions for all other languages) Keep in mind that Hebrew documents are read from RIGHT to LEFT. Any blank pages will follow the last page of the Hebrew document. TRANSLATION INSTRUCTIONS: Dell Confidential...

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