Cisco WRP400-G1 - Wireless Router Administration Manual page 169

Troubleshooting
Cisco Small Business WRP400 Administration Guide
Q. How do I access the WRP400 if I forget my password?
By default, the User and Admin accounts have no password. If the ITSP set the
password for either account and you do not know what it is, you need to contact
the ITSP. If the password for the user account was configured after you received
the WRP400, you can reset the device to the user factory default, which preserves
any provisioning completed by the ITSP. If the Admin account needs to be reset,
you have to perform a full factory reset, which also erases any provisioning.
To reset the WRP400 to the factory defaults, perform the following steps:
1. Connect an analog phone to the WRP400 and access the IVR by pressing ****.
2. Press the appropriate code to reset the unit:
• Press 877778# to reset the unit to the defaults as it shipped from the
ITSP. This will reset the User account password to the default of blank.
• Press 73738# to perform a full reset of unit to the factory default settings.
The Admin account password will be reset to the default of blank.
3. Press 1 to confirm the operation, or press * to cancel the operation.
4. Login to the unit using the User or Admin account without a password and
reconfigure the unit as necessary.
Q. The WRP400 is behind a NAT device or firewall and I'm unable to make a
call or I'm only receiving a one-way connection. What should I do?
Complete the following steps.
1. Configure your router to port forward "TCP port 80" to the IP address of the
WRP400. You should use a static IP address. (For help with port forwarding,
consult the documentation for the NAT device or firewall.)
2. On the Line tab of the Configuration Utility, change the value of
Enable
to yes. On the SIP tab; change
IP
parameter to the IP address of your router.
3. Make sure you are not blocking the UDP PORT 5060,5061 and port for UDP
packets in the range of 16384-16482. Also, disable "SPI" if this feature is
provided by your firewall. Identify the SIP server to which the WRP400 is
registering, if it supports NAT, using the
4. Add a STUN server to allow traversal of UDP packets through the NAT device.
On the SIP tab of the Configuration Utility, set
IP address of the STUN server in
Substitute VIA Addr
Outbound Proxy
STUN Enable
STUN Server
.
D
Nat Mapping
EXT
to yes, and the
parameter.
to yes, and enter the
167