Troubleshooting - Xerox XTRAVEL-SCAN - Travel Scanner 100 User Manual

Maintenance

Troubleshooting

In addition to the troubleshooting information contained in this section, please see the Readme file on
your installation DVD. The Readme file contains additional information that may help you diagnose
problems with the scanner.
If you try the troubleshooting procedures described in this section and in the Readme file, and the scanner
still has problems, visit our web site at www.xeroxscanners.com for additional technical information.
Problem: The One Touch icon is not in the Windows notification area.
Check for one of these possible problems:
Is the USB cable plugged into a USB hub? If you are using a USB hub to connect your devices to your
•
computer, you need to use one with external power (plugged into the wall). If that does not resolve the
issue, try plugging the scanner directly to the back of the computer.
• Did you select a full install of the driver? The One Touch icon only shows in the Windows notification
area if the One Touch software was installed, if you selected a TWAIN Only install the One Touch icon
will not be available. Please see page page 8 for installation options.
Problem: The scanner won't scan.
Check for one of these possible problems:
• Is the cable loose or not plugged in securely? Inspect the cable connection. Make sure the USB cable
is plugged in securely.
• Is the One Touch icon in the Windows notification area? One Touch must be installed for the
scanner's AutoLaunch function to work. You can also try scanning from a TWAIN scanning application,
such as PaperPort.
• Did you restart the computer after installing the software? If you didn't restart the computer, it may
not have loaded all of the software files. Try restarting your computer.
Do you plug the scanner into a USB hub? Try plugging the scanner directly into a USB port on the
•
computer.
• Did you select another TWAIN source for acquiring images? If you use multiple TWAIN devices,
such as a digital camera, with your computer, you may have selected another source for images.
Problem: During installation I got the error message: PaperPort Installation is not complete.
The installation procedure was not successful. You need to reboot your computer and then restart the
PaperPort software installation.
74
Xerox Travel Scanner 100 User's Guide