Troubleshooting - Xerox DocuMate 4830 User Manual

Maintenance
5. Insert the left end of the new roller assembly into the hole in the roller channel. Angle the
roller module up and into the roller channel. Align the tab on the lock flange with the slot in
the scanner.
Hold the feed roller module fully in the scanner door while you lock it in place.
6. Use the lever to rotate the locking tab into the slot in the scanner. Push on the lever until it
clicks in place and locks the roller in the scanner.
The lock will "click" into place when it is secure. However, if it does not rotate easily into the
housing, make sure the flange is properly seated in its latch.
7. Close the scanner when you're finished.

Troubleshooting

Problem: The scanner won't scan. What's wrong?
Check for one of these possible causes:
• Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure
the cables are plugged in securely.
• Is the scanner's status light on? Turn on the scanner's power. If the status light doesn't
come on, plug the power supply into another electrical outlet. If you are using a UPS battery
back-up or power strip, try plugging the scanner directly to a wall outlet.
• Did you restart the computer and scanner? If the scanner gets a paper jam, or looses
connection because of an error, try restarting your computer and power cycling the scanner.
• Did you plug the scanner into a USB hub? If you're using a USB hub to connect the scanner
try plugging the scanner's USB cable directly to the back of the computer. It is not
recommended that you use the scanner with a USB hub, if you are using a hub, the hub must
have its own power supply.
• Is the USB cable 6' or less? If you are using a USB cable that is longer than 6' you may lose
connection to the scanner. The recommended USB cable length is 6' or less, the USB cable
provided with your scanner is within this range.
• Did you select another image source in the scanning software? If you use multiple
imaging devices with your computer, such as a camera, all-in-one printer, or another scanner,
you may have selected another source for images. Make sure Xerox
selected as the scanner.
User Guide
® ®
Xerox DocuMate 4830
® ®
DocuMate 4830 is
6-9