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Xerox DocuMate 3640 User Manual

Xerox documate 3640: user guide
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One Touch 4.0
September 2009
05-0791-000
DocuMate 3640
User's Guide

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  • Page 1 One Touch 4.0 September 2009 05-0791-000 DocuMate 3640 User’s Guide...
  • Page 2 Design © 2009 Xerox Corporation. All rights reserved. Xerox®, and the sphere of connectivity design are trademarks of Xerox Corporation in the United States and/or other countries. Content © 2009 Visioneer, Inc. All rights reserved. The Visioneer brand name and logo are registered trademarks of Visioneer, Inc.
  • Page 4: Table Of Contents

    Additional Applications Available with Your Scanner ........
  • Page 5 Xerox DocuMate 3640 Scanner Specifications ........
  • Page 6 Regulatory Information ..............108 Compliance Information .
  • Page 7 DocuMate 3640 User’s Guide...
  • Page 8: Before You Begin

    Welcome Congratulations on purchasing your Xerox DocuMate 3640. With this scanner you can quickly scan stacks of single-sided or double-sided pages and place their electronic images on your computer. Before You Begin Before starting the software installation, please check the contents of the box to make sure that all parts are included.
  • Page 9: Welcome

    The following documentation is provided with your scanner: • Quick Install Guide—Abbreviated installation instructions. • Scanner User’s Guide—On the Installation Disc; contains detailed installation, scanning, configuration, and maintenance information. • Mini-Guides—On the Installation Disc; contains detailed instructions on using the One Touch OmniPage module, One Touch VRS module and SharePoint destination link.
  • Page 10: System Requirements

    Windows 2000 (Service Pack 4), 32-bit Windows XP (Service Pack 2), 32-bit or 64-bit Windows Vista, and 32-bit or 64-bit Windows 7 The scanner is compatible with Service Pack 3 for Windows XP and Service Pack 1 for Windows Vista.
  • Page 11: The Xerox Documate 3640 Scanner

    Welcome The Xerox DocuMate 3640 Scanner Input Tray Paper Guides Paper Stop Power Switch DocuMate 3640 User’s Guide ADF Cover Scanner Lock Release Power Jack USB Port Control Output Tray Panel ADF Cable...
  • Page 12 ADF Cover Release—Lift to open the Automatic Document Feeder (ADF). Scanner lock—Locks the scanner’s scan head in place to protect it. Push the lock tab down to unlock the lock. The scanner must be unlocked to scan. Always lock the scanner before moving it.
  • Page 13 Welcome DocuMate 3640 User’s Guide...
  • Page 14: Installation

    If you already have a scanner connected to your computer, it is recommended that you remove that scanner’s driver program prior to installing your Xerox scanner. You can remove these programs from the Windows Control Panel. Please refer to the user manual provided with your other scanner hardware for instructions about removing the driver and software for that unit.
  • Page 15: Step 1: Assemble The Scanner

    Step 1: Assemble the Scanner 1. Remove the scanner from its protective foam and plastic bag. 2. Remove any shipping tape from the scanner, input tray and output tray. 3. Slide the tray in so the pins seat into the holes on the ADF.
  • Page 16 5. Swing the input tray up until it snaps into place. 6. Plug the ADF cable into the ADF port on the back of the scanner. Make sure the cable is plugged in securely. The ADF will not work if the cable is loose or not plugged in.
  • Page 17 The scanner will not scan when locked. 8. When you’re finished assembling the scanner, place it on a level surface on your desk. If the scanner is on an uneven surface, it may stall when scanning from the Flatbed.
  • Page 18: Step 2: Install The Software

    Step 2: Install the Software The installation disc contains the necessary driver, and scanning software, to use your Xerox DocuMate 3640. To install the software: 1. Start Microsoft Windows and make sure that no other applications are running. 2. Insert the installation disc into your computer’s DVD-ROM drive.
  • Page 19 5. On the Main Menu, select Install Products. 6. Make sure the boxes for Scanner Driver and Visioneer One Touch are selected. NOTE: The software provided with your scanner may differ slightly from the list shown in the window. 7. Click Install Now.
  • Page 20: Installing The Scanner Driver

    1. The Welcome to the Xerox DocuMate 3640 Setup Wizard opens. 2. Click Next. 3. On the Xerox License Agreement window, read the license agreement. If you accept the terms, select I Agree then click Next. If you choose not to accept the license agreement, the installation will terminate and the scanner driver will not be installed.
  • Page 21 Installation • TWAIN only—The TWAIN driver is installed and you can scan from TWAIN scanning applications, or from One Touch when the application is installed. ISIS Only—The ISIS driver is installed and you can scan from ISIS scanning applications, or •...
  • Page 22: Connect The Scanner

    Installation NOTE: If you do not see this on-screen diagram for connecting the scanner, stop and follow the instructions below. Connect the Scanner 1. Plug the power supply into the power port on the scanner. NOTE: Only use the power supply (HEG42-240200-7L made by HiTron) included with your scanner.
  • Page 23 Installation 5. Plug the square end of the USB cable into the output USB port on the back of the scanner. If the plug does not attach easily, make sure that you are plugging it in correctly. Do not force the plug into either connection.
  • Page 24 7. When you’re certain that the software has completely loaded, return to the “Complete the installation by connecting your hardware” window. To see a quick overview about accessing and navigating the One Touch Button Panel, click More. 8. Click OK to complete the installation process. 9.
  • Page 25: Installing One Touch

    Installing One Touch The One Touch software installation will start automatically after you click Close on the driver Installation Complete window. One Touch is the software needed for the buttons on the scanner to work. 1. Click Next on the Welcome to the One Touch 4.0 Setup Wizard.
  • Page 26: Step 4: Register Your Scanner

    5. Fill in the registration form, all required fields have an asterisk (*). NOTE: A valid email address is required for registration. 6. You will be asked to enter the serial number for the scanner, it is located on the back of the scanner. The Serial Number 7.
  • Page 27: Additional Applications Available With Your Scanner

    Additional Applications Available with Your Scanner Your scanner includes free, additional applications as described in the following table. 1. Return to the disc’s Main Menu and click Install Products. 2. Select the additional applications you want to install, then click Install Now.
  • Page 28 Kofax VRS uses an ISIS-certified driver for scanning. This software provides an addi- tional method to scan from your scanner. The Demo version lets you try the application first.
  • Page 29: View The User Guides

    DVD is a newer version than the one currently installed on your computer. 2. Click on View scanner documentation to access the scanner user guide and other documentation related to using the scanner’s One Touch features.
  • Page 30 4. When you’re finished, click Main Menu to return to the Main Menu window and click Exit. 5. Remove the installation disc and store it in a safe place. That’s it! Installation is finished and your Xerox DocuMate 3640 is ready to scan. Installation DocuMate 3640 User’s Guide...
  • Page 31 Installation DocuMate 3640 User’s Guide...
  • Page 32: Loading Documents To Scan

    Scan This section illustrates scanning with the buttons on the scanner. After loading documents in the scanner, as described below, you can also scan using the One Touch Button Panel on screen, or using a scanning application. NOTE: Always remove any staples or paper clips from documents before inserting them into the scanner’s Automatic Document Feeder.
  • Page 33: Scan Documents From The Adf

    Loading Documents to Scan Scan Documents from the ADF 1. Adjust the paper guide for the width of paper. 2. Load the documents face up with their tops into the Automatic Document Feeder. DocuMate 3640 User’s Guide...
  • Page 34 3. To scan a one-sided document, press the Simplex button. To scan a two-sided document, press the Duplex button. 4. A scan progress window opens and the image(s) are sent to the selected destination in the One Touch software. Loading Documents to Scan DocuMate 3640 User’s Guide...
  • Page 35: Scan From The Flatbed Glass

    1. Remove any pages from the Automatic Document Feeder. 2. Open the scanner lid and place the page on the scanner glass, face down. 3. Align the paper with the arrows on the scanner for the size of paper you are using. 4. Close the lid.
  • Page 36: Scanning Interfaces

    If you selected the recommended installation options (see page 7), then you have several different options to scan with your Xerox DocuMate 3640 scanner. Each method scans equally well, so use the one with appropriate options for the item you are scanning.
  • Page 37 Loading Documents to Scan DocuMate 3640 User’s Guide...
  • Page 38: Scanning From One Touch

    Based on the recommended installation of the scanner driver and the One Touch software, your scanner is pre-configured to scan items for various basic tasks, such as email or fax, then send the scanned image to a Destination Application. You can change any of these settings. Please see “Configuring the One Touch Buttons”...
  • Page 39: Scan Using The Scanner Buttons

    Scanning From One Touch Scan using the Scanner buttons Pressing the Simplex or Duplex button scans the item and sends the image to the Destination Application associated with the selected function LED number. 1. Load the documents face up with the top of the pages inserted into the Automatic Document Feeder.
  • Page 40: Scan From The One Touch Button Panel

    Scan from the One Touch Button Panel Scanning from the button panel on your computer’s screen works like pressing a button on the scanner. The scanner scans the item, then sends the image to the Destination Application indicated by the button’s icon.
  • Page 41: Features Of The One Touch Button Panel

    Scanning From One Touch Features of the One Touch Button Panel The One Touch panel is your on-screen set of controls for the scanner. From the panel you can access the hardware settings for your scanner and configure the Scan button.
  • Page 42: Configuring The One Touch Buttons

    5. Place a page in the scanner. 6. Click on the button that you made the changes for. 7. The scanner starts scanning and sends the image to the application, with the file format and scanning configuration you specified. NOTE: The next section contains detailed information on making changes to the One Touch Properties window.
  • Page 43: Selecting New Settings

    Scanning From One Touch Selecting New Settings Click the Options tab to select options. Select the Destination Application that will open when you are finished scanning. You use the destination application to view and work with your scanned images. The settings on the One Touch Properties window are: LED Number—Click the up or down arrow to cycle through the 99 One Touch buttons.
  • Page 44 Select Configuration—The list of available scan configurations for the selected button. The configuration’s basic settings include: scanning mode, resolution (dpi), page size, brightness (Br), and contrast (Cr). To see a selected scan configuration’s settings, click its icon. Click the icon again to close the detailed information.
  • Page 45: Creating A New Scan Configuration

    Scanning From One Touch OK/Cancel/Apply buttons—OK accepts any changes and closes the window. Apply accepts any changes but leaves the window open so you can continue making additional changes. Cancel closes the window without accepting any changes. Creating a New Scan Configuration The scan configurations are where you select the scanning resolution, brightness, mode (color, black&white, or grayscale), and a number of other settings.
  • Page 46 The Scan Settings Tab 1. On the Scan Configuration Properties dialog box, type a name. Type a new name for the configuration. Select the scan mode and drag the slider to set the resolution. Drag the sliders to set the Brightness and Contrast.
  • Page 47 • AutoCrop to Original—Select this option to let the scanner automatically determine the size of the item being scanned. Always use the paper guides on the scanner so the page is not skewed. Skewed pages may not crop properly. •...
  • Page 48 The Simplex and Duplex buttons on the scanner take precedence over the One Touch settings. In other words, if the LED number on the scanner is configured to scan as Duplex, but you press the Simplex button, the scanner scans in Simplex, and vice versa.
  • Page 49 Scanning From One Touch The Advanced Settings tab 1. Click the Advanced Settings tab. The options of the Advanced Settings tab are for the Color or Grayscale scanning mode. 2. Drag the sliders to the left and right to change the color settings. As you do, the image changes to show the effects of the new settings.
  • Page 50 The Device Settings Tab A Device Settings tab is on the Scan Configurations dialog box when your selected Destination Application sends the scanned image to a printer, fax application, or other device. You use the options on the Device Settings tab to select settings for the device. 1.
  • Page 51 Scanning From One Touch The Storage Options Tab (Archive) A Storage Options tab is on the Scan Configurations dialog box when the Destination Application is Transfer to Storage. You use the options on this tab to select where to save your scanned items for storage when scanning with that particular Scan Configuration.
  • Page 52: Editing Or Deleting Scan Configurations

    Editing and deleting is normally for the configurations you create, not for your scanner’s pre-set configurations. NOTE: Your scanner comes with a number of configurations pre-set at the factory. To ensure that your scanner will always have a set of correct scan configurations, do not delete the pre-set configurations.
  • Page 53: Configure Before Scan

    Configure Before Scan You can set up the scanner so that, when you press a button or click it on the Button Panel, a different scanning interface opens before the scanning starts. To set up the scanner for this capability, you select Configure Before Scan from the scan configuration list.
  • Page 54 4. Click the Scan button on the TWAIN Interface. 5. The item is scanned. When finished, click the Done button and the image will be sent to the Destination Application specified in the One Touch 4.0 Properties window. In the example shown on the previous page, the Destination Application is Paint. Canceling a Configure Before Scan 1.
  • Page 55: Selecting Document And File Format Options

    No—Scanning stops, but all pages scanned in this batch, up to this point, are not deleted and the TWAIN interface remains open. You can place a new page in the scanner, adjust the TWAIN settings for it, then click the Scan button in the TWAIN interface to continue scanning.
  • Page 56: Image Formats

    Image Formats Select an image file format for photos, artwork or other documents that you want to save as images. BMP and TIFF are standard image file formats generally used if you want to do additional image processing, such as photo touch-up or color correction. Both of those file formats tend to be larger than the JPG format.
  • Page 57 Scanning From One Touch Select a text format for documents with text or numbers, such as a business letter, report, or spreadsheet. The text format icon has several file formats available, depending on the Destination Application you select. The specific file format is the file name extension on the text format icon. As you select Destination Applications that are text applications, the text format icon changes to match the file type of the application.
  • Page 58: Selecting Options For One Touch

    Word Document—The .doc file format used by Microsoft Word. Comma Delimited—The .csv file format; used for database or spreadsheet data with fields, when the document is converted into editable text the fields are maintained. Excel Spreadsheet—The .xls file format used by Microsoft Excel. HTML Document—The .htm file format used to create web pages.
  • Page 59 Scanning From One Touch 2. Select options as described below. Show All Destinations—This option selects all the Destination Application categories. The list of Destination Applications available for the selected button will include all the applications on your computer that fall into these categories. Select Destinations—Select this option to individually choose the types of applications to include in the list of Destination Applications.
  • Page 60: Setting Destination Application Properties

    Setting Destination Application Properties The different types of Destination Applications have various properties that you can select. 1. On the One Touch Properties window, click a Destination Application. 2. Click the Properties button. Click a Destination Application. Click the Properties button A One Touch 4.0 Link Properties dialog box opens for the type of Destination Application you selected, and the available options are for that type of application.
  • Page 61 This could occur if you scanned a photograph with a scanner button set for text applications. Show message if text recognition failed—A message will open on the screen if the OCR reader does not detect text in the image.
  • Page 62: Image Documents Properties

    Image Documents Properties These properties apply to Microsoft Paint and other image processing applications. 1. Click in the Color document handling settings boxes for the options you want. These options will apply to all the applications in the group. Convert Bitmaps using Screen Resolution—Use this option to ensure that an image will fit on the computer’s screen.
  • Page 63: Storage Properties

    Scanning From One Touch Storage Properties These properties apply to the Destination Application named Transfer to Storage. If a CD burner is attached to your computer, and your computer is running Windows XP or Windows Vista, you also use this dialog box to start the Burn to CD process. See the section “Scan and Burn to a CD” on page 53. You can also set up multiple configurations to store scanned items in separate locations.
  • Page 64: Email Properties

    eMail Properties These properties apply to email applications so you can specify the folder for documents that you will attach to an email message. Microsoft Outlook blank email message as soon as scanning is finished, but other email applications may not. If you’re using one of those applications, such as America Online contains the scanned documents so you can manually attach them to your email messages.
  • Page 65: Scanning With Optical Character Recognition (Ocr)

    The One Touch OmniPage Module or the OmniPage Pro software must be installed on your computer in order to use the OCR options with the One Touch software and your Xerox DocuMate 3640. The One Touch OmniPage Module was automatically installed when you installed your driver from the installation disc.
  • Page 66: Scan And Burn To A Cd

    Scan and Burn to a CD If you have a CD burner attached to your computer, you can scan directly from your scanner onto a CD. This feature is available only on computers running Windows XP or Windows Vista. To scan and burn to a CD: 1.
  • Page 67: Scanning With Event Forwarding (Sti)

    2. Select Still Image Client as the Destination Application. You cannot choose a page format for this option because the actual Destination Application is not selected until after you press the scanner button. 3. Choose a Scan Configuration. 4. Click OK.
  • Page 68: Creating An Html Web Page From Your Scanned Documents

    Creating an HTML Web Page from Your Scanned Documents You can convert scanned pages to HTML format for posting directly to your web site. To scan and create an HTML web page: 1. Open the One Touch Properties window. 2. Select Microsoft Explorer as the Destination Application. 3.
  • Page 69: Transferring Scanned Documents To Storage

    Scanning From One Touch Transferring Scanned Documents to Storage With Transfer to Storage scanning, you can scan documents and save them in a folder in one step. The process is ideal for archiving documents without having to manually save or process them. If you choose a text format for the file format, the images are automatically converted by the OCR process into editable text and numbers before being saved.
  • Page 70: Scanning To Multiple Archive Folders

    6. Scanning begins and your scanned pages are stored in the location that you specified on the One Touch 4.0 Link Properties window. When selecting the storage location for scanned documents, you can select a local folder, or a folder on a server or mapped drive.
  • Page 71 Scanning From One Touch 4. Click the New button. The Scan Configuration Properties dialog box opens. 5. To help you remember which folder it is, give the new configuration a name that indicates the folder name, such as “Business Receipts.” 6.
  • Page 72 9. Select the folder you created for storing the scanned documents. 10. Click OK. The selected folder will now be set as the Storage Location, such as “Business Receipts.” 11. Click OK. The new configuration is now listed as a Transfer to Storage configuration. 12.
  • Page 73 Scan to multiple storage folders: 1. Insert the document you want to scan to storage. 2. Press the Function button on the scanner to get to one of the buttons set up for scanning to storage. 3. Press the Simplex or Duplex button to scan the documents.
  • Page 74: Checking The Hardware And Setting The Lamp Power Saving

    Scanning From One Touch Checking the Hardware and Setting the Lamp Power Saving 1. Right-click on the One Touch icon and choose Show Hardware from the pop-up menu. 2. The Hardware Properties dialog box opens and shows information about your DocuMate 3640. DocuMate 3640 User’s Guide...
  • Page 75 3. Click the Properties button. 4. Your scanner has a built-in power saving feature that is set to power down after 15 minutes of idle time. You can change the time before the scanner powers down, from 1 minute to a maximum of 3 hours.
  • Page 76: Scanning From Twain

    TWAIN interface for scanning. The TWAIN interface, described in this section, is the one provided with your scanner and you will see it when scanning from PaperPort or OmniPage. Other TWAIN compliant scanning applications may also access this interface.
  • Page 77: Accessing The Twain Interface

    2. Use the application’s command that opens the TWAIN interface. PaperPort—On the Tool bar click on the Scanner icon to open the Scan Pane on the left side of the PaperPort desktop. Select your scanner in the Scan Pane then click on the “Scan” button in the Scan Pane.
  • Page 78: The Two Twain Interface Options

    The Two TWAIN Interface Options When scanning with TWAIN, you have two interface options: • Basic Interface—Use the Basic Interface if you don’t need to make many adjustments to the image before scanning. You can adjust brightness, contrast, resolution, page size, and picture type. See “Scanning from the Basic Interface”...
  • Page 79: Scanning From The Basic Interface

    Scan Reflective Using—Scans the document on the Flatbed. Auto Document Feeder-Duplex—Scans two-sided documents from the Automatic Document • Feeder. This option will be available only if your scanner hardware supports this feature. • Auto Document Feeder-Simplex—Scans one-sided documents from the Automatic Document Feeder.
  • Page 80: Scanning Part Of An Image

    Scanning Part of an Image To scan part of an image, you draw a box around the part you want. The scanner then only scans that portion of the image and places it in the scanning application. 1. Lift the scanner lid and place an item face down on the scanner glass.
  • Page 81: Scanning From The Twain Advanced Interface

    Scan Reflective Using—Scans the document on the Flatbed. • Auto Document Feeder-Duplex—Scans two-sided documents from the Automatic Document Feeder. This option will be available only if your scanner hardware supports this feature. • Auto Document Feeder-Simplex—Scans one-sided documents from the Automatic Document Feeder.
  • Page 82 5. Click the Preview button. If you want to preview a document before scanning from the ADF, make sure only one page is loaded into the scanner. 6. Review the image to determine if adjustments are needed. 7. To adjust a setting, click the setting in the list on the left below the selected configuration.
  • Page 83: Adjusting The Image With The Advanced Interface

    Scanning from TWAIN Adjusting the Image with the Advanced Interface You can adjust the scan settings on the Advanced Interface to produce the best possible image for the documents you’re scanning. To adjust a setting: 1. On the left side of the Advanced Interface, select a configuration. 2.
  • Page 84: Adjusting The Resolution

    Adjusting the Resolution Resolution determines the amount of detail you can see in the scanned image. The resolution setting for a scan is in dots-per-inch (dpi). The higher the resolution, the finer the details. However, higher dpi settings also take longer to scan and produce larger file sizes. If you are scanning photographs to make copies, 200 dpi will make a direct size copy of similar image quality to the original.
  • Page 85: Adjusting The Brightness And Contrast

    Scanning from TWAIN Adjusting the Brightness and Contrast Increasing the Brightness level makes the image lighter and decreasing the brightness level makes the image darker. Increasing the Contrast emphasizes the difference between the lighter and darker regions in an image. Decreasing the contrast de-emphasizes the difference between the lighter and darker regions.
  • Page 86: Adjusting Gamma, Saturation, And Color Hue

    Adjusting Gamma, Saturation, and Color Hue If you’re using the Color Configuration to scan, you can adjust a group of color settings. Gamma controls the brightness of the color midtones. To adjust the color settings: • Drag the Gamma, Saturation, and Color Hue sliders to the left to decrease the settings or to the right to increase the settings.
  • Page 87: Adjusting Input Size

    AutoCrop—Select this option to let the scanner automatically determine the size of the item being scanned. For example, if you scan a 5”x 7” photo, the scanner will determine the size of the photo. For single-sided scans, the scan area is the size of the image. For double-sided scans, the scan area is the size of the larger of the two areas on the front and back of the page.
  • Page 88: Manually Set The Image Size

    Manually set the image size 1. Place an item on the scanner glass and click Preview in the TWAIN interface. 2. In the previewed image, click and drag a box around the area you want to scan. 3. The dotted outline shows the selected area in the image.
  • Page 89: The Scan Info Box

    Scanning from TWAIN The Scan Info Box The following figure shows the information on the Scan Info box. Location of the top left corner of the image in the Preview window. Current location of the pointer as you drag it on the Preview window.
  • Page 90: Scanning From Wia

    Windows applications as well. To scan using WIA from Microsoft Paint: 1. On the Windows taskbar, click Start, point to Programs, point to Accessories, and then click Paint. 2. From the File menu choose From Scanner or Camera. DocuMate 3640 User’s Guide...
  • Page 91 3. The scan window opens. Use this window to select scanning options and start the scan process. 4. Click on the color mode appropriate for the item you are scanning. 5. Place a document in the scanner. 6. Click on the Scan button in the WIA interface.
  • Page 92: Fine Tuning Your Scans

    Fine Tuning Your Scans You can select new settings before you scan an item to fine tune exactly how you want to scan it. 1. On the scan window, click Adjust the quality of the scanned picture. 2. Select the options for scanning. Brightness and Contrast—Drag the sliders to the right or left to adjust the brightness and contrast of the scanned image.
  • Page 93 Scanning from WIA DocuMate 3640 User’s Guide...
  • Page 94: Scanning From Isis

    The ISIS drivers were installed correctly during the installation of your scanner. The Scanner Selection dialog box will then appear. 2. Select Xerox DocuMate 3640 from the list of scanners and click OK. Your scanner is then ready to work with the ISIS driver.
  • Page 95 Scanning from ISIS DocuMate 3640 User’s Guide...
  • Page 96: Maintenance

    Do These • Move the scanner to an area that has adequate room for opening the scanner. There should be at least 18 inches of space on each side and above the scanner. Always have a least two people move the scanner, lifting the scanner up from underneath. Lifting the scanner from any other area could cause personal injury and damage the scanner.
  • Page 97: Clearing Paper Jams

    If your scanner stops scanning due to a paper jam in the Automatic Document Feeder, a warning opens after a few moments. 1. Lift the ADF cover release on the top of the scanner body to open the Automatic Document Feeder cover.
  • Page 98: Cleaning The Automatic Document Feeder

    Cleaning the inside of the scanner helps to keep your scanner operating at optimum performance. You should clean the inside of the scanner at least once a week or after 5,000 pages have been scanned. If you are getting frequent paper jams, multiple pages feeding at the same time, or you’re seeing lines in the scanned image, it is time to clean the scanner.
  • Page 99 Maintenance 4. Locate the Free rollers in the underside of the ADF door. Wipe the Free rollers from side to side. Rotate the rollers downward to clean the entire surface of each roller. Free rollers DocuMate 3640 User’s Guide...
  • Page 100: Cleaning The Scanner Glass

    Cleaning the Scanner Glass Scanning items that have excessive amounts of dirt or dust may dirty the glass. To ensure the best quality scanned item, wipe the scanner glass with a soft clean cloth to rid the glass of dust or other debris.
  • Page 101: Replacing The Adf Pad Assembly

    See the “Xerox DocuMate 3640 Parts List” on page 99 for ordering information. To replace the ADF Pad assembly: 1. Lift the ADF cover release on the top of the scanner body to open the Automatic Document Feeder cover. The pad is located in the middle of the ADF.
  • Page 102: Replacing The Roller Assembly

    Excessive dust on the roller can make it appear worn and will be smooth to the touch. You can take the roller out of the scanner to clean and examine it before making the decision to replace the roller.
  • Page 103 Maintenance 2. The roller assembly fits in a channel in the ADF cover. You can identify the roller assembly by its orange lock flange. 3. To remove the roller, push the lock flange down to unlock it. The roller will now be loose and can be removed from its channel.
  • Page 104 Maintenance 4. Holding the right hand side of the roller, gently pull it down and away from its channel. 5. Now angle the left side of the roller assembly out and away from its housing. 6. You can discard the roller. It cannot be refurbished or reused. DocuMate 3640 User’s Guide...
  • Page 105 2. Angle the roller up and into its channel. Make sure the wheel on the left hand side remains seated in its housing. 3. Push the locking flange up to lock the roller in place. 4. Close the ADF cover. Your scanner is now ready to scan with its new roller assembly. DocuMate 3640 User’s Guide...
  • Page 106: Troubleshooting

    Try restarting your computer. • Did you plug the scanner into a USB hub? Try plugging the scanner directly into a USB port on the computer. Did you select another TWAIN source for acquiring images? If you use multiple TWAIN devices •...
  • Page 107 Scanner” on page 84. If that doesn’t solve the problem, the pad assembly may need to be replaced. It is user-replaceable. See Xerox DocuMate 3640 Scanner Parts List on page 98 for the ordering number. See Replacing the ADF Pad Assembly on page 87 for the steps to replace the pad.
  • Page 108: Error Light Troubleshooting Codes

    Error Light Troubleshooting Codes The status light indicates the current state of the scanner. Descriptions of the most common patterns are listed below. Contact Xerox Technical Support if you experience a different blinking pattern. Normal Operation • Blinking blue: indicates the scanner is waking up from power saving and preparing to scan.
  • Page 109 ADF and pull out all pages. If problem persists clean the scanner and/or replace the ADF pad assembly. Turn off the scanner, re-boot your computer, then turn the scanner back on. If the problem persists, contact Xerox Technical Support.
  • Page 110: Uninstalling Your Scanner

    Uninstalling Your Scanner To uninstall the Xerox DocuMate 3640 scanner, remove the scanner software and any other scanning software provided with the scanner. Uninstalling the Scanner and One Touch Software 1. On the Windows taskbar, click Start, point to Settings, then click Control Panel.
  • Page 111: Xerox Documate 3640 Scanner Specifications

    Maintenance Xerox DocuMate 3640 Scanner Specifications Scanning resolution 600 dpi Bit depth 24-bit color, 8-bit grayscale, 1-bit bitonal (black and white) Maximum paper size (ADF) 8.5” x 36” (216 mm x 914 mm) Minimum paper size (ADF) 5.5” x 5” (140 mm x 127 mm) Maximum item size (Flatbed) 8.5”...
  • Page 112: Xerox Documate 3640 Parts List

    Xerox DocuMate 3640 Parts List Please use the following part names and numbers when ordering replacements for your Xerox DocuMate 3640 scanner. Part Name Paper Input Tray ADF Pad Roller Assembly USB Cable AC Power Cord Power Supply Part Number...
  • Page 113 Maintenance DocuMate 3640 User’s Guide...
  • Page 114: Appendix

    Please read the following instructions carefully before operating the machine and refer to them as needed to ensure the continued safe operation of your machine. Your Xerox product and supplies have been designed and tested to meet strict safety requirements. These include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards.
  • Page 115: Emc

    Medical (ISM) equipment, the external radiation from ISM equipment may have to be limited or special mitigation measures taken. Changes and modifications to this equipment not specifically approved by Xerox may void the user’s authority to operate this equipment. DocuMate 3640...
  • Page 116: Operational Safety Information

    Your Xerox equipment and supplies have been designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. To ensure the continued safe operation of your Xerox equipment, follow these safety guidelines at all times: Do These •...
  • Page 117: Electrical Information

    4. Plug the power cable directly into a correctly grounded electrical outlet. If you are not sure whether or not an outlet is correctly grounded, consult an electrician. 5. Do not use an adapter to connect any Xerox equipment to an electrical outlet that lacks a ground connection terminal.
  • Page 118: Emergency Power Off

    Emergency Power Off If any of the following conditions occur, turn off the machine immediately and disconnect the power cable(s) from the electrical outlet(s). Contact an authorized Xerox Service Representative to correct the problem: • The equipment emits unusual odors or makes unusual noises.
  • Page 119: Maintenance Information

    Appendix Maintenance Information 1. Any operator product maintenance procedures will be described in the user documentation supplied with the product. 2. Do not carry out any maintenance on this product which is not described in the customer documentation. 3. Do not use aerosol cleaners. The use of cleaners that are not approved may cause poor performance of the equipment, and could cause a dangerous condition.
  • Page 120: Product Safety Certification

    Product Safety Certification This product is certified by the following Agency using the Safety standards listed: Agency Underwriters Laboratories Inc. Standard UL60950-1 1st (2003) First Edition (USA/ Canada) IEC60950-1: 2001 First Edition Appendix DocuMate 3640 User’s Guide...
  • Page 121: Regulatory Information

    Appendix Regulatory Information Certifications in Europe The CE mark applied to this product, symbolizes Visioneer’s declaration of conformity with the following applicable European Union Directives, as of the dates indicated: December 12, 2006: December 31, 2004: A full declaration of conformity, defining the relevant directives and referenced standards, can be obtained from your Visioneer UK Limited representative or by contacting;...
  • Page 122: Compliance Information

    Compliance Information Product Recycling & Disposal: USA & Canada If you are managing the disposal of your Xerox product, please note that the product contains lamp(s) with mercury, and may contain lead, Perchlorate and other materials whose disposal may be regulated due to environmental considerations.
  • Page 123 Xerox ENERGY STAR equipment is preset at the factory. Your machine will be delivered with the timer for switching to Power Save Mode from the last copy/print out, set at 15 minutes. A more detailed description of this feature can be found in the Machine Setup Section of this guide.
  • Page 124: Illegal Copies

    Illegal Copies Congress, by statute, has forbidden the reproduction of the following subjects under certain circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions. 1. Obligations or Securities of the United States Government, such as: Certificates of Indebtedness Coupons from Bonds Silver Certificates...
  • Page 125 Appendix 9. Selective Service Induction Papers that bear any of the following Registrant’s information: Earnings or Income Court Record Physical or mental condition Exception: U. S. Army and Navy discharge certificates may be photographed. 10. Badges, Identification Cards, Passes, or Insignia carried by military personnel, or by members of the various Federal Departments, such as FBI, Treasury, etc.
  • Page 126: Other Countries

    Other Countries Copying certain documents may be illegal in your country. Penalties of fine or imprisonment may be imposed on those found guilty of making such reproductions. Currency notes Bank notes and cheques Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without the consent of the owner Postage stamps and other negotiable instruments Note: This list is not inclusive and no liability is assumed for either its completeness or accuracy.
  • Page 127: Eh&S Contact Information

    Appendix EH&S Contact Information Contact Information For more information on Environment, Health, and Safety in relation to this Xerox licensed product and supplies, please send your requests to one of the following email addresses: USA & Canada: compliance@visioneer.com Europe: compliance@visioneer-europe.com DocuMate 3640 User’s Guide...
  • Page 128: Index

    76 profile, 76 Advanced Settings tab, 36 America Online® (AOL), 51 Apply button, 32 Aspect ratio, 37 Assemble the scanner, 2 AutoCrop to Original, 34 AutoRotate image, 37 bit depth, 98 Black&White mode, 33, 35, 69 blurred image, 71...
  • Page 129 Hardware properties, 28 Help, vii, 63 help information, 93 HTM file format, 45, 55 HTML Document, 45 HTML page, 55 Hue, 36 image blur, 71 preview, 69 Image Documents Properties, 49 Image Editors, 46 Image file formats, 43 image size, 75 Improvements and Settings, 34 input size, 74 Installation, 1...
  • Page 130 Scan to Folder, 56 Multiple folders, 57 Scanner connecting, 9 Device settings, 62 parts, vi uninstall, 97 Scanner driver, 6 Scanning mode, 31, 33, 40, 78 Screen Resolution, 49, 51 Searchable PDF (sPDF), 45 Select configuration, 31 Properties, 33 Select destination, 30, 46...
  • Page 131 XLS file format, 45 DocuMate 3640 User’s Guide...

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