Logging; Changing The Message Log Level; Clearing The Message Log File; Chapter 7, "Logging - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - ZENWORKS ADAPTATIVE AGENT GUIDE 10.3 30-03-2010 Information Manual

Logging

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While performing tasks on your device, the ZENworks
track its activity. Each message is assigned a severity level: information, warning, error, or debug.
The following sections contain more information:
Section 7.1, "Changing the Message Log Level," on page 29
Section 7.2, "Clearing the Message Log File," on page 29
Section 7.3, "Viewing the Message Log File," on page 30
Section 7.4, "Accessing the Backup Log Files," on page 30

7.1 Changing the Message Log Level

By default, your ZENworks administrator controls what types of messages are stored in the local
message log file. If your administrator needs to troubleshoot a ZENworks
your device, he or she might direct you to change the log level setting so that additional information
is logged. Otherwise, you probably never need to change the level.
To change the log level:
1 Double-click the
2 In the left navigation pane, click Logging.
3 In the Applied Log Level field, select one of the following options:
Use Global Setting: Uses the message log level listed in the Global Log Level field.
Error: Logs error messages only. Error messages are generated whenever the Adaptive
Agent is unable to perform a requested task.
Errors, Warnings: Logs error and warning messages. Warning messages are generated
whenever the Adaptive Agent encounters a problem that might result in failure of a task.
Errors, Warning, Info: Logs error, warning, and informational messages. Informational
messages are generated whenever the Adaptive Agent performs a task to show that the
normal process is taking place.
Errors, Warning, Info, Debug: Logs all available messages to enable debug tracing of a
problem. This level significantly increases the log file size and should be used only under
the direction of your administrator.
4 Click Apply to apply the new severity level.

7.2 Clearing the Message Log File

Depending on how your ZENworks administrator has configured the log file backup option, the
message log can become quite large. You can clear all messages from the current log file to free up
disk space or to more easily view new messages.
To clear the log:
1 Double-click the
icon in the system tray.
icon in the system tray.
®
Adaptive Agent generates messages to
®
Adaptive Agent issue on
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Logging 29