Viewing Currently Connected Remote Operators; Viewing The Remote Management Policy; Using The Security Settings - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - ZENWORKS ADAPTATIVE AGENT GUIDE 10.3 30-03-2010 Information Manual

The ability to request a Remote Management session is controlled by your administrator, which
means the option might be disabled, particularly if your company or department does not have
dedicated help desk personnel to serve as on-call remote operators. If the Request Remote
Management Session option is not displayed as linked text, the option is disabled.
4 In the Listening Remote Operators list, select the remote operator you want to open the remote
session with.
or
If the remote operator is not listed, enter the operator's connection information in the Request
Connection fields.
5 In the Operation field, select the type of operation (Remote Control, Remote View, Remote
Diagnostics, File Transfer, or Remote Execute) you want to open. For information about each
operation, see
6 Click Request to launch the session.
6.3 Viewing Currently Connected Remote
Operators
1 Double-click the
2 In the left navigation pane, locate the Remote Management heading, then click General.
3 Click List Connected Remote Operators to display the Request Operators dialog box.
The ability to view connected remote operators is controlled by your administrator. If the List
Connected Remote Operators option is not displayed as linked text, the option is disabled.

6.4 Viewing the Remote Management Policy

The Remote Management operations that are enabled on your device, and the settings that apply to
those operations, are controlled by your administrator through the use of a Remote Management
policy.
You can view the policy settings. However, you cannot change any of the settings. To view the
settings:
1 Double-click the
2 In the left navigation pane, locate the Remote Management heading, then click Policy.
3 In the Category list, select the policy category you want to view: General, Remote Control,
Remote View, Remote Execute, File Transfer, Remote Diagnostics, or Security.

6.5 Using the Security Settings

The Remote Management security settings let you control the password required to perform remote
operations on your device, re-enable operations after they have been suspended because of a
detected intruder, display information about the Remote Management operations performed on your
device, and display information about the self-signed certificate used for remote operations.
The security settings are controlled by your administrator and might not be available for you to use.
1 Double-click the
26 Novell ZENworks 10 Configuration Management Adaptive Agent Guide
Remote Management Operations.
icon in the notification area.
icon in the notification area.
icon in the notification area.