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T
ROUBLESHOOTING
If you have any difficulty with your modem, first make sure that it was installed correctly.
Windows 98SE/Me: Click Windows Start, select Settings, and then click Control Panel.
Double-click the Modems icon. In the "Modems Properties" screen, you should see a
description for your modem. Click the Diagnostics tab. Make sure that the correct modem
is highlighted. Click the More Info button. You should see a series of commands and
responses from the modem. This means that the installation was a success. If your modem
is not listed and/or you do not see a series of commands and responses, check that all
connectors are properly attached to your modem and the back of your PC. Check that the
PWR light is illuminated. Shut down and restart your PC. Check your modem again using
the Control Panel as described above.
Windows 2000: Click Windows Start, Settings, and then Control Panel. Double-click the
Phone and Modem Options icon. Click the Modems tab. Make sure that the correct
modem is highlighted. Click the Properties button. Click the Diagnostics tab. Click the
Query Modem button. You should see a series of commands and responses from the
modem. This means that the installation was a success. If your modem is not listed and/or
you do not see a series of commands and responses, check that all connectors are
properly attached to your modem and the back of your PC. Check that the PWR light is
illuminated. Shut down and restart your PC. Check your modem again using the Control
Panel as described above.
PROBLEM: My PWR LED does not illuminate.
Possible solution:
Make sure the drivers for the modem are installed. The PWR light will not illuminate until
the drivers are installed. If the drivers are installed, then check the following possible
solutions.
Possible solution:
Make sure the USB cable is connected and secure at both ends.
Possible solution:
Try a different USB port on the computer. If a USB hub is being used, try plugging into the
USB port on the computer.
Possible solution:
If the modem has worked previously and you removed the USB cable from the computer
and then reattached it, try another USB port. It may have been set up originally on the other
USB port. You should notice some minimal activity from your computer such as hard disk
activity or an hourglass icon for a few seconds when you insert or remove a USB cable
from the computer or the USB device. If you do not see anything, your system may not be
properly communicating with the USB ports.
Possible solution:
Your USB port may not be enabled. To ensure USB is enabled on your system in Windows
98 or Me, click Windows Start, Settings, and then Control Panel. Double-click the
Systems icon and then click the Device Manager tab. To ensure USB is enabled on your
system in Windows 2000, click Windows Start, Settings, and then Control Panel. Double-
click the Systems icon, click the Hardware tab, and then click the Device Manager button.
All Windows users, if USB is enabled, there will be a USB icon and the words "Universal
serial bus controller" under the Computer icon. If USB is not enabled, you will need to
enable USB in the system's BIOS. Check with your computer manufacturer's
documentation for instructions. Once your USB port has been enabled in your system's
BIOS, Windows will automatically detect and install USB support when it restarts.
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