Chapter 4 Troubleshooting - US Robotics ADSL Ethernet Modem Overview

Chapter 4
Troubleshooting
Problem:
None of the LEDs are illuminated when the ADSL modem is
powered on.
Possible Solution
Check the connection of the AC power adapter to the ADSL modem and
to the wall outlet.
Problem:
The initialization of the DSL connection failed.
Possible Solution
Make sure that the DSL cable is properly connected in the DSL port on
the rear of the ADSL modem and in the phone wall jack in your home.
The DSL LED on the front of the ADSL modem should be illuminated.
Possible Solution
Make sure that your VPI, VCI, type of encapsulation, and type of
multiplexing settings match the information that was provided by your
DSL service provider. Refer to the User Guide for more information.
Problem:
I cannot connect to my ISP.
Possible Solution
Check to see if the DSL LED on the front of the ADSL modem is
illuminated. If it is not illuminated, make sure that the DSL cable is
properly connected in the DSL port on the rear of the ADSL modem and
in the phone wall jack in your home.
Possible Solution
Check to see if the LAN LED on the front of the ADSL modem is
illuminated. If it is not illuminated, make sure that the Ethernet cable is
properly connected in the ENET port on the rear of the ADSL modem
and in the Ethernet jack in your computer.
Possible Solution
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Make sure that your VPI, VCI, type of encapsulation, and type of
multiplexing settings match the information that was provided by your
DSL service provider. Refer to the User Guide for more information.
Possible Solution
Verify that you have entered your correct login name and password for
your DSL service provider.
Possible Solution
Make sure that your TCP/IP property settings match the information
supplied by your service provider. Most service providers require that the
computer obtain an IP address directly from the provider using DHCP.
On the network configuration control panel, click the Obtain IP address
automatically button and the Obtain DNS server address
automatically button.
Are You Still Having Problems?
1. Call the Dealer or ISP Who Provided You with this U.S. Robotics
Product
The dealer may be able to troubleshoot the problem over the phone
or may request that you bring the product back to the store for
service.
2. Contact the U.S. Robotics Technical Support Department
For current support contact information, go to the following web site:
http://www.usr.com/support/s-contact.asp
IV. Regulatory Information
Manufacturer's Declaration of Conformity
FCC Declarat ion of Conformity
We declare under our sole responsibility that the U.S. Robotics ADSL Ethernet Modem to which this declaration relates, is
in conformity with the following standards or other normative documents:
ANSI C63.4-1992 Methods of measurement
Federal Communications Commission 47 CFR Part 15, subpart B
15.107 (e) Class B Conducted Limits
15.109 (g) Class B Radiated Emissions Limits
Telecom: (U.S.) FCC Part 68, (Canada) Industry Canada (CS-03)
USR-Walnut
528 Spanish Lane
Walnut, CA 91789
In Canada:
U.S. Robotics
Unit-100, 13751 Mayfield Pl.
Richmond, B.C. Canada V6V 2G9
FCC Class B Statement
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