Obtaining Warranty Service; Warranty Replacement - US Robotics 56K FAXMODEM USB - INSTALLATION GUIDE FOR WINDOWS REV 1.1 Installation Manual

2.1 CUSTOMER assumes full responsibility that this product meets CUSTOMER
specifications and requirements.
2.2 CUSTOMER is specifically advised to make a backup copy of all software provided with
this product.
2.3 CUSTOMER assumes full responsibility to properly install and configure this product
and to ensure proper installation, configuration, operation and compatibility with the
operating environment in which this product is to function.
2.4 CUSTOMER must furnish U.S. ROBOTICS a dated Proof of Purchase (copy of original
purchase receipt from U.S. ROBOTICS or its authorised reseller) for any warranty claims to
be authorised.

3.0 OBTAINING WARRANTY SERVICE:

3.1 CUSTOMER must contact U.S. ROBOTICS Technical Support or an authorised U.S.
ROBOTICS Service Centre within the applicable warranty period to obtain warranty service
authorisation.
3.2 Customer must provide Product Model Number, Product Serial Number and dated
Proof of Purchase (copy of original purchase receipt from U.S. ROBOTICS or its authorised
reseller) to obtain warranty service authorisation.
3.3 For information on how to contact U.S. ROBOTICS Technical Support or an authorised
U.S. ROBOTICS Service Centre, please see the U.S. ROBOTICS corporate Web site at:
www.usr.com
3.4 CUSTOMER should have the following information / items readily available when
contacting U.S. ROBOTICS Technical Support:

4.0 WARRANTY REPLACEMENT:

4.1 In the event U.S. ROBOTICS Technical Support or its authorised U.S. ROBOTICS
Service Centre determines the product or part has a malfunction or failure attributable
directly to faulty workmanship and/or materials; and the product is within the TWO (2)
YEAR warranty term; and the CUSTOMER will include a copy of the dated Proof of
Purchase (original purchase receipt from U.S. ROBOTICS or its authorised reseller) with
the product or part with the returned product or part, then U.S. ROBOTICS will issue
CUSTOMER a Return Material Authorisation (RMA) and instructions for the return of the
product to the authorised U.S. ROBOTICS Drop Zone.
4.2 Any product or part returned to U.S. ROBOTICS without an RMA issued by U.S.
ROBOTICS or its authorised U.S. ROBOTICS Service Centre will be returned.
4.3 CUSTOMER agrees to pay shipping charges to return the product or part to the
authorised U.S. ROBOTICS Return Centre; to insure the product or assume the risk of loss
or damage which may occur in transit; and to use a shipping container equivalent to the
original packaging.
T
ROUBLESHOOTING
Product Model Number
Product Serial Number
Dated Proof of Purchase
CUSTOMER contact name & telephone number
CUSTOMER Computer Operating System version
U.S. ROBOTICS Installation CD-ROM
U.S. ROBOTICS Installation Guide
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