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HP Mv2120 - Media Vault Network Drive User Manual

Hp mv2120, mv5020, mv5140, mv5150 media vault - user's guide.
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HP Media Vault
Version January 17, 2008

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Troubleshooting

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   Summary of Contents for HP Mv2120 - Media Vault Network Drive

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    HP Media Vault Version January 17, 2008...

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    P.O. Box 4010 Cupertino, CA 95015-4010 USA Copyright © 2006-2008 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. HP supports lawful use of technology and does not endorse or encourage the use of its products for purposed other than those permitted by copyright law.

  • Page 3: Table Of Contents

    Contents Chapter 1: Installing Before Starting 1 HP Media Vault Location 2 Network Requirements 2 Supported Operating Systems 3 Wireless Support 4 Connecting the HP Media Vault 5 Powering on 5 Checking the HP Media Vault Status 6 Updating Your Firewall’s Trusted Program List 7 Installing the Software 8 Installing the Software on Additional Network Computers 13 Installing Two or More HP Media Vaults 14...

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    Webshare Home Page 35 Managing Webshare User Accounts 36 About the Types of Webshare User Accounts 36 Managing Visitors 37 Managing Groups 41 Creating an Album to Share 43 Naming your Album 43 Adding Photos to Your Album 44 Sharing an album 47 Notifying Visitors by Email 48 Viewing and Saving Photos 49 Viewing photos 49...

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    Chapter 6: Organizing and Browsing Folders Organizing Folders 71 Mapping Drive Letters to Shared Folders 73 Browsing Folders 75 Transferring Files from Computer to Computer 78 Connecting to the Media Vault from a Linux System 83 Connecting to the Media Vault from a Macintosh 86 Chapter 7: Networking Viewing Network Settings 87 Editing Network Settings 89...

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    Removing an Internal Hard Drive 122 Creating Mirrored Disks 126 Adding and Removing an External USB Device 128 Formatting an External USB Device 129 Replacing the system drive 130 Removing the system drive 131 Re-installing the new system drive 133 Chapter 11: Back up and Restore Backing up Important Files on this Computer 137 Backing up an Entire Hard Drive (on HP Media Vault Pro models...

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    Why did URL not work? 167 You receive firewall blocking messages 167 You prefer to set static IP Addresses 168 Webshare troubleshooting tips 169 Why can’t I share my album? 170 How to add photos from your photos shared folder to your Webshare.

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    Email Troubleshooting tips 175 Why do I need email address for visitors and Home Server users? 175 Why do I need to set-up Webshare notifications? 175 File doesn't appear. 175 Emailed link not opening. 175 Email is not received. 176 Media Streaming Troubleshooting tips 176 You’re unable to stream media to your entertainment center 176 Why can I play and stream DRM content on my home computer but I...

  • Page 9: Chapter 1: Installing

    Installing What’s in this chapter » Before Starting » Connecting the HP Media Vault » Powering on » Checking the HP Media Vault Status » Updating Your Firewall’s Trusted Program List » Installing the Software » Installing the Software on Additional Network Computers »...

  • Page 10: Hp Media Vault Location

    HP Media Vault Location Find a suitable place to locate the HP Media Vault before installing the software on your computers. The location you choose must have either an available wired network connection to your broadband router or a switch connected to your broadband router.

  • Page 11: Supported Operating Systems

    Table 1: Network Requirements Requirement Recommended Router An external Internet broadband router with 10 Mbps (or faster) Ethernet connection to the Media Vault for remote access functionality and wired or wireless connections to the computers on the network. Additionally, your router must have Dynamic Host Configuration Protocol (DHCP) enabled to provide an automatic...

  • Page 12: Wireless Support

    File Backup Table 2: Supported operating systems Windows Vista Windows XP Windows Vista Home Basic Windows XP Home with Service Pack 2 (SP2) Windows Vista Home N (European Union Windows XP Professional with SP2 only) Windows Vista Home Premium Windows XP Media Center Edition 2005 with SP2 and Rollup 2 Windows Vista Business Windows XP Media Center Edition 2005...

  • Page 13: Connecting The Hp Media Vault

    Connecting the HP Media Vault How you connect the HP Media Vault to your network depends on the network configuration. Figure 1: Connecting the HP Media Vault to the network (1) connecting the following: This example shows a broadband router HP Media Vault (2) •...

  • Page 14: Checking The Hp Media Vault Status

    Figure 2: Powering on the HP Media Vault To power on the HP Media Vault Plug one end of the power cable into the AC adaptor and the other end into an electrical outlet. Plug the AC adaptor into the HP Media Vault. Connect one end of the Ethernet cable to the Media Vault and the other end to an available Ethernet port on your router.

  • Page 15: Updating Your Firewall's Trusted Program List

    After the HP Media Vault startup completes and prior to the first software installation, the indicator lights show: Hard drive—off if you do not have a second drive, or solid purple • if you do have a second drive. After installing the software, add the second drive to storage as either mirrored or non-mirrored space.

  • Page 16: Installing The Software

    on your network. The following steps are recommended before installing the HP Media Vault software: Launch your firewall and anti-virus software and update the trusted • programs list. Verify that your firewall and anti-virus software are set to "Learn" new •...

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    In Windows Vista, click Start, Control Panel, and then User • Accounts and Family Safety. In Windows XP, click Start, click Control Panel, and then double-click • User Accounts. Inserting the Software Installation Disc The Software Installation Disc installs the HP Media Vault software and necessary components on your computer.

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    Figure 3: HP Media Vault Setup Welcome dialog Note: If autorun is disabled in Windows XP, start the installation by selecting the Windows Start menu and clicking Run. Type <drive and click OK. For example, type . In letter>:\setup.exe d:\setup.exe Windows Vista and Windows XP, you can display the Run dialog by pressing Windows Key + R on most keyboards.

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    Figure 4: Ready to Install HP Media Vault dialog Installing the Software Components The following components are installed. Some of the Windows components may already be installed on your computer. If they are already installed, they will not be installed again. This installation may restart your computer and take several minutes.

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    Figure 5: Installing the HP Media Vault Software Components The HP Media Vault software automatically installs after the components. Configuring the HP Media Vault Click Yes to configure the Media Vault’s language, date, time, time zone, and network workgroup based on your computer settings. 1-12 Version...

  • Page 21: Installing The Software On Additional Network Computers

    Note: If you have two disks in your Media Vault the light for the second disk is solid purple . After installing the software, add the second drive to storage as either mirrored or non-mirrored space. For additional information, see To add a hard drive to total storage on page 10- 1 Getting Started...

  • Page 22: Installing Two Or More Hp Media Vaults

    Installing Two or More HP Media Vaults If you add additional HP Media Vaults to your network, run the software installation disk on one network computer for each Media Vault that you added. You do not need to complete multiple installations of the software on all of the network computers, just one.

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    Figure 6: Main tab of the HP Media Vault Control Center HP Media Vault—Browse the shared folders on your HP Media Vault. • Documents—Browse the Documents shared folder on your HP Media • Vault. Photos—Browse the Photos shared folder on your HP Media Vault. •...

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    Figure 7: Backup tab of the HP Media Vault Control Center Back up Important Files—Opens an application to start an • immediate backup or schedule regular backups of specific files or folders on the network computer that you are currently using. Backed up files are stored on the HP Media Vault.

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    Figure 8: Tools tab of the HP Media Vault Control Center Customize HP Media Vault—Manage and configure your HP Media • Vault’s system settings. Map Drive Letter—Start an application that maps drive letters on your • computer to shared folders on your HP Media Vault. Settings for iTunes—Set up this computer to automatically copy your •...

  • Page 26: Shutting Down And Restarting

    Figure 9: Help & Support tab of the HP Media Vault Control Center User’s Guide—Contains helpful information for setting up and using • the HP Media Vault. Online Support—Additional support and informational articles are • available at http://www.hp.com/support. Need Accessories?—Open a browser to the HP online store. •...

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    At the computer, click Start, All Programs, HP Media Vault, and then Control Center. On the Tools tab, click Customize HP Media Vault. You are prompted for an administrator name and password if you set one up. For additional information, see Editing System Settings on page 2-26.

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    1-20 Version...

  • Page 29: Chapter 2: Configuring System Settings

    Configuring System Settings What’s in this chapter » Viewing System Information » Viewing the Alert Log » Viewing System Settings » Editing System Settings » Changing the Date and Time » Changing Firmware Update Options » What do you want to do next? You are ready to configure the HP Media Vault system settings after the software is installed on at least one computer.

  • Page 30: Disk Usage

    HP customer support. Firmware Version • Hewlett-Packard occasionally offers upgrades to the HP Media Vault firmware. The firmware version number identifies the installed firmware release. New Firmware Available •...

  • Page 31: Viewing The Alert Log

    Total Storage is the sum of the storage space on your HP Media Vault's disk drive 1 and disk drive 2, if you have one. It does not include storage space on any devices connected directly to the Media Vault or over the network, such as a USB drive or another computer. Available Storage Available Storage is the amount of free space on your HP Media Vault.

  • Page 32: Viewing System Settings

    Viewing System Settings The System tab displays configuration information for the HP Media Vault. The Media Vault administrator can edit these settings. To view system settings At the computer, click Start, All Programs, HP Media Vault, and then Control Center. On the Tools tab, click Customize HP Media Vault.

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    Date and Time • The Media Vault’s current date and time. Firmware Version • Hewlett-Packard occasionally offers upgrades to the HP Media Vault firmware. The firmware version number identifies the installed firmware release. New Firmware Available • Indicates if there is new firmware available.

  • Page 34: Editing System Settings

    Related Information Viewing the Alert Log Editing System Settings System settings define preferences for your Media Vault. Information such as your Media Vault’s name, administrators user name and password, the date and time, and alerts for firmware updates are found here. To edit system settings At the computer, click Start, All Programs, HP Media Vault, and then Control Center.

  • Page 35: Changing The Date And Time

    as an administrator. This simplifies getting started, but not having an administrator user name and password also gives every network user access to the Media Vault's configuration screens. Furthermore, if remote access is enabled, anyone with your personal web address can open the configuration pages for your HP Media Vault.

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    The factory default method for maintaining the date and time after the initial installation is to synchronize the Media Vault with an Internet Network Time Protocol (NTP) server. This feature is called Set Clock from Internet time server and it periodically checks the date and time using the Internet. If you do not want to set your clock using the Internet time server, you can type the date and time or click Set time from browser.

  • Page 37: Changing Firmware Update Options

    Type an optional NTP server IP address or name in Time server 2. Select your Time Zone. Check Automatically adjust daylight savings, if applicable. Click Save. To set the clock manually or from browser At the computer, click Start, All Programs, HP Media Vault, and then Control Center.

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    Click Firmware Options. The Simple Settings page displays. If you want your Media Vault to automatically check for and install firmware updates, check Automatically check for new firmware. Check Raise alert when new firmware is available to display a message box on your network computer when new firmware is downloaded and ready to install.

  • Page 39: What Do You Want To Do Next

    Click Firmware Options and then click Advanced Settings. Browse to the download location and click Install Firmware. The update installs on the Media Vault. The Media Vault automatically reboots when the install is complete. What do you want to do next? Share Photos over the Web See, Photo Webshare on page 3-33...

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  • Page 41: Chapter 3: Photo Webshare

    Photo Webshare What’s in this chapter » Before You Begin » Logging on to HP Photo Webshare » Webshare Home Page » Managing Webshare User Accounts » Creating an Album to Share » Notifying Visitors by Email » Viewing and Saving Photos »...

  • Page 42: Logging On To Hp Photo Webshare

    Select at least one user account to be a Photo Webshare Manager At the computer, double-click the HP Media Vault Monitor icon in the system tray. Click the Tools Tab. Click on Customize HP Media Vault to access the Control Center. On the Users Tab click the Create User link in the upper right.

  • Page 43: Webshare Home Page

    Forgot Your Password? Note: This is only used for Visitor account (accounts from outside the home network). Type your email address into the log on page and a message is sent to you with your user name and instructions for changing your password. Webshare Home Page The HP Photo Webshare home page displays icons for each of your photo albums.

  • Page 44: Managing Webshare User Accounts

    Album Picture or Name—hover over the album picture to display the album title, creation date, creator name, and description. Click the album picture or name to add more photos, save photos to your computer, or view photos in a slideshow. Click My Webshare in the title bar to return to the home page.

  • Page 45: Managing Visitors

    User Accounts • Webshare Managers • Visitors HP Photo Webshare albums can be shared with people outside your local network, called visitors. If you use the HP Media Vault Server for personal use, visitors may be family or friends such as Grandma or Aunt Karen. If you use the Server for business, visitors may be your customers or business partners.

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    To View Visitors The Manage Visitors page lists all Webshare user accounts and summaries their permissions. Log on to the HP Photo Webshare. For more information, see Logging on to HP Photo Webshare on page 3- Click Visitors in the upper right corner of the HP Photo Webshare to view a list of visitors and the following information.

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    Email—enables the visitor to be notified of new or changed albums. The visitor must have an email address to receive notifications. For additional information on notifications, see Sharing an album on page 3-47. Note: In the footer of the email notification there is an option for visitors to unsubscribe if they do not want to receive future notifications.

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    Lowercase letters—a, b, c, and so on. Numbers—0, 1, 2, 3, 4, 5, 6, 7, 8, 9 Symbols—use only: dash - underscore _ period . space [ ] Note: After creating a visitor, the user name cannot be edited. If you need to change the User Name, you must delete the visitor and create a new one.

  • Page 49: Managing Groups

    quantity of files that the visitor can add. For additional information, Adding Photos to Your Album on page 3-44. Email: These visitors can receive email notifications and can unsubscribe. Check to enable the visitor to receive notifications of new or changed albums.

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    ready for viewing. For additional information, see Sharing an album on page 3-47. To view groups Log on to the HP Photo Webshare. For more information, see Logging on to HP Photo Webshare on page 3- Click Groups in the upper right corner of the HP Photo Webshare to view a list of groups and the following information.

  • Page 51: Creating An Album To Share

    The group name cannot be edited. If you need to change the group name, you must delete the group and create a new one. Be sure to add the appropriate visitors back to the group. Members—members include visitors and network users with HP Photo Webshare accounts.

  • Page 52: Adding Photos To Your Album

    Name—the title of the album Description—type a caption for your album. Optional. Click Next to go to the next step in creating albums, adding photos and videos. Adding Photos to Your Album Add and arrange photos and videos on this page. The Photos page is one of the tabs in the Create New Album wizard.

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    Figure 1 1: Upload photos Locate the folder that contains the photos or videos you want to add. Click Select All to select all the photos or videos in the folder. Clicking Select All a second time, deselects the files. You can also select or deselect individual files by clicking directly on each thumbnail.

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    Figure 12: Add photos to your album page Click Browse to navigate to each folder and select files until all of the photos or videos are selected. Click Add Photos. You are returned to the Photos tab of the Create New Album wizard. Repeat these steps as many times as you like to add photos or videos to your album.

  • Page 55: Sharing An Album

    Rotate—select the photos to rotate. A check mark appears in the lower • left corner of the selected pictures. Click a button to rotate photos 90º clockwise or counterclockwise Delete—select the photos to delete. A check mark appears in the lower •...

  • Page 56: Notifying Visitors By Email

    Notifying Visitors by Email Sends an email notification to visitors to let them know a new album has been created. If you make changes to an album later, you can come back to this page and send another notification. The Notify page is one of the tabs in the Create New Album wizard. Once an album is created, you can return to the Notify page by clicking Manage under each album on the HP Photo Webshare home page.

  • Page 57: Viewing And Saving Photos

    Subject—type a subject line for the email notification. HP Photo • Webshare puts the name of the album in the subject line if you do not type one. Message—type a message for the email notification. By default, this • field is the album description. Viewing and Saving Photos Click an album picture or name on the HP Photo Webshare home page to access features for:...

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    Figure 14: View photos page To view photos Log on to the HP Photo Webshare. For more information, see Logging on to HP Photo Webshare on page 3- Click an album picture or name on the HP Photo Webshare home page.

  • Page 59: Saving Photos

    making them a great way to show pictures to family and friends. For more information, see Presenting Slideshows on page 3-52. View—click the left or right arrow to move the preview to the previous or next image. Filmstrip—displays a set of images from the album. Click the left or right arrow to page backward or forward through the photos.

  • Page 60: Presenting Slideshows

    save the graphic file. If multiple photos are selected, Webshare puts them in a zip file that you can open or save to your computer. Cancel—clears the selection and returns to the view photo page. Presenting Slideshows Slideshows automatically or manually advance through the photos in your album, making them a great way to show pictures to family and friends.

  • Page 61: Frequently Asked Questions

    Frequently Asked Questions Where are my Webshare photos and videos stored on my HP Media • Vault Server? The files and photos for Webshare are stored in a separate location on the server. This location is not available through network shares to help ensure that the correct file management aspects are enforced.

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    3-54 Version...

  • Page 63: Chapter 4: Managing Users

    Managing Users What’s in this chapter » Creating a User » Editing a User » Changing a User’s Folder Privileges » Deleting a User » Changing a Password » Viewing User Information » Enabling Remote Access This chapter explains how to create and manage network user accounts. User accounts are required to access private shared folders.

  • Page 64: Editing A User

    information ensures users have immediate access to the Media Vault without having to log in to the network and then again to the Media Vault. If they are the same, their network login will automatically pass through to the Media Vault. User names can only contain letters, numbers, or underscores.

  • Page 65: Changing A User's Folder Privileges

    To edit a user At the computer, click Start, All Programs, HP Media Vault, and then Control Center. On the Tools tab, click Customize HP Media Vault. You are prompted for an administrator name and password if you set one up.

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    To change privileges for multiple users on a single folder At the computer, click Start, All Programs, HP Media Vault, and then Control Center. On the Tools tab, click Customize HP Media Vault. You are prompted for an administrator name and password if you set one up.

  • Page 67: Deleting A User

    Full Access - The user can open, change, and create files and sub- folders. Read Only - The user can open files or folders but they cannot create, rename, or change them. None - The user cannot see the folder or access it in any way. Click Save.

  • Page 68: Viewing User Information

    You are prompted for an administrator name and password if you set one up. For additional information, see Editing System Settings on page 2-26. On the Users tab, locate the user you want to modify. Click Edit. Type and confirm the new Password. Click Save.

  • Page 69: Chapter 5: Managing Shared Folders

    Managing Shared Folders What’s in this chapter » Viewing Shared Folders » Creating a Shared folder » Editing a Shared Folder » Deleting a Shared Folder » Enhance Security on your Shared Folders Shared folders are the HP Media Vault’s primary resources shared on your network.

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    The Media Vault comes with five shared folders already created: Backup, Documents, Music, Photos, and Videos. These initial folders cannot be deleted or renamed. Type • Mirrored - A mirrored share automatically stores an exact copy of files • on a second hard drive. Using a mirrored share reduces the chance of you losing critical files if one hard drive fails.

  • Page 71: Creating A Shared Folder

    security level of your Media Vault. For additional information, see Creating a User on page 4-55. Media Streaming • Media streaming sends media—music, photos and video files—from the Media Vault to DMA-enabled devices, such as your TV or stereo, that can play the media.

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    folder password to add some security. With password protection enabled, all network users enter the same password to access the shared folder. To browse shared folders from an Internet browser on a computer within your home network or remotely, the public shared folders must be password enabled or the folder must be set to private (see below).

  • Page 73: Editing A Shared Folder

    Check Enable Media Streaming to share the folder’s contents with a DMA-enabled device or iTunes. Streaming to DMA-enabled Devices. Check this box if you have a Digital Media Adaptor (DMA) and want to stream photos, music, or videos in this folder to your television or stereo. Media streaming looks for files of a certain type—photos, music, or videos—within the specified folder.

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    The Folder Name cannot be edited. To change a folder name, delete the current folder and create a new one. Deleting a shared folder, deletes that folder and all of the files and subfolders within it. Typing a Comment is optional. Select Public or Private Folder Access.

  • Page 75: Deleting A Shared Folder

    Streaming to DMA-enabled Devices. Check this box if you have a Digital Media Adaptor (DMA) and want to stream photos, music, or videos in this folder to your television or stereo. Media streaming looks for files of a certain type—photos, music, or videos—within the specified folder.

  • Page 76: Enhance Security On Your Shared Folders

    Enhance Security on your Shared Folders The HP Media Vault comes with different options for securing folders and files saved to the server. You can permit everyone on your network access to all your server’s files, or you can set the access levels on individual folders that contain sensitive information so that only you have access to those files.

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    To select private mode At the computer, click Start, All Programs, HP Media Vault, and then Control Center. On the Tools tab, click Customize HP Media Vault. You are prompted for an administrator name and password if you set one up.

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  • Page 79: Chapter 6: Organizing And Browsing Folders

    Organizing and Browsing Folders What’s in this chapter » Organizing Folders » Mapping Drive Letters to Shared Folders » Browsing Folders » Transferring Files from Computer to Computer » Connecting to the Media Vault from a Linux System » Connecting to the Media Vault from a Macintosh On your computer, you browse your file system to find, open, and save files to your hard drive.

  • Page 80

    You can not rename or delete Backup, Documents, Music, Photos, and Videos folders. Before doing so, please read the recommendations in the following table: Table 3: Recommendation for using default folders Shared Folders Recommended Files Documents Use this folder to store any important files that you want to share across your network.

  • Page 81: Mapping Drive Letters To Shared Folders

    Windows XP: Click the File menu, click New, Folder, and then name the sub-folder Jazz. Click somewhere else to clear the highlight. Windows Vista: Click the Organize menu, click New Folder, and then enter Blues in the highlighted box. Click somewhere else to clear the highlight.

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    To map a drive letter using Windows XP Click Start, All Programs, Accessories, Windows Explorer, My Computer. Click the Tools menu, Map Network Drive... Select a letter from the Drive drop-down list. In the Folder box, browse to your shared folder or type the Uniform Naming Convention (UNC).

  • Page 83: Browsing Folders

    Click Start menu, Computer. In the tool bar, click Map Network Drive. Mapping drives usually defaults to the letter Z:, but you can select another drive letter by following the next two steps: In the Folder box, browse to your shared folder or type the Uniform Naming Convention (UNC).

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    Double-click the name of a shared folder to browse its contents. If you haven’t saved any files to the shared folder, the folder is empty. To use My Network Places in Windows XP to browse You must map your network drives before completing this procedure. At the computer, click Start, My Computer, My Network Places.

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    Open a standard browser window, such as Internet Explorer, Netscape, or Firefox. Delete everything in the Address bar. In the Address bar, enter \\HPMediaVault\Documents, and then press Enter. For example: enter \\HPMediaVault\Documents (HPMediaVault is the device name; Documents is the name of the shared folder.) Note: In Windows Vista, you can use this method from any window containing an Address bar.

  • Page 86: Transferring Files From Computer To Computer

    Transferring Files from Computer to Computer Your HP Media Vault can help you simplify transferring files and settings from an old computer to a new computer. Using a feature found in the Windows XP operating system called the Files and Settings Transfer Wizard, you can transfer files, folders, and settings for Internet Explorer and Outlook Express in addition to desktop and display settings, dial-up connections, and other types of settings to a file on your server.

  • Page 87

    Click Next. Click Next after reading any messages that appear on this screen. Wait while the wizard collects your files and settings. Depending on the size and type of the files you’re saving, this could take several minutes. Click Finish. On your new computer Follow steps 1-2 above to run the Files &...

  • Page 88

    programs individually. You can also click Close All in Windows Easy Transfer to close these programs immediately. On the old computer Method 1: Use an Easy Transfer Cable. Click Start, All Programs, Accessories, System Tools, Windows Easy Transfer. If a "User Account Control" dialog box opens, click Next. A dialog box appears detailing what can be moved and 2 links: Which versions of Windows work with Windows Easy Transfer? Go online to learn how to improve you transfer experience.

  • Page 89

    The next dialog box appears giving the three choices for accomplishing the transfer; choose Transfer directly using a network connection. Click Next. Click Through a network. Click Connect directly via network to start the migration. Note: Click Save to network location if you want to store the files and the settings in a file that will be loaded later.

  • Page 90

    Determine the appropriate removable transfer media, and then click On a CD or other removable media, such as a flash drive. Click To a network drive to save the files and the settings to a folder that is on the removable drive. In Where do you want to save your files, type the path to a folder on the removable drive, and then click Next.

  • Page 91: Connecting To The Media Vault From A Linux System

    Review the list that contains the files and the settings that you want to migrate, and then click Start. To add or remove files or settings from the list, click Customize. Click Close after Windows Easy Transfer has completed migrating files and settings. Connecting to the Media Vault from a Linux System This topic provides general guidelines and instructions on how to access the shared folders and configuration screens on the HP Media Vault from a Linux...

  • Page 92

    Using an IP Address or NetBIOS name to access the HP Media Vault Connecting to the server requires either the server's IP address or NetBIOS name. NetBIOS is an acronym for Network Basic Input/Output System. The advantage of using the NetBIOS name is that even if the server's IP address changes, the Linux system can find the server.

  • Page 93

    Connecting to HP Media Vault using Samba command lines The method described here is not persistent. To have the Linux system automatically connect to the server every time it is rebooted, see the documentation or main pages for the Linux distribution. Take the following steps to connect a Linux system to the server: Open a Terminal session.

  • Page 94: Connecting To The Media Vault From A Macintosh

    The web browser displays The Welcome Page of the Administration Console. Connecting to the Media Vault from a Macintosh You can configure a Macintosh computer to access the shared folders and configuration screens on the HP Media Vault. These instructions apply only to computers with the latest Macintosh OS X operating system.

  • Page 95: Chapter 7: Networking

    Networking What’s in this chapter » Viewing Network Settings » Editing Network Settings » Securing Your Media Vault from Intruders Viewing Network Settings Displays information for how your HP Media Vault connects to the network. To view network settings At the computer, click Start, All Programs, HP Media Vault, and then Control Center.

  • Page 96

    This is the default setting for the Media Vault. When this option is selected: The Media Vault automatically acquires its IP address and other – settings from the DHCP (Dynamic Host Configuration Protocol) server on your network. The values of the IP Address, Gateway server, Subnet Mask, Domain –...

  • Page 97: Editing Network Settings

    WINS (Windows Internet Naming Service) is a server that converts NetBIOS network names to IP addresses. WINS Server 2 • WINS (Windows Internet Naming Service) is a server that converts NetBIOS network names to IP addresses. Editing Network Settings Change information for how your HP Media Vault connects to the network. To edit network settings At the computer, click Start, All Programs, HP Media Vault, and then Control Center.

  • Page 98

    The values of the IP Address, Gateway server, Subnet Mask, Domain – Extension, DNS servers, and WINS servers set by the DHCP server are displayed. Manually assign IP settings If you use a static IP address, you may want to manually configure the IP settings on the Media Vault.

  • Page 99: Securing Your Media Vault From Intruders

    Click Save if you made changes to any of the settings. Securing Your Media Vault from Intruders The HP Media Vault is designed as an "always on" device, which comes in handy for accessing files any time your network users need or want them. But a network device that is set up for file sharing also presents certain security risks.

  • Page 100

    For additional information, see Remote Access on page 9-99. Securing the HP Media Vault’s shared folders on your LAN The server offers additional security options for your network users and specific shared folders. For additional information, see Enhance Security on your Shared Folders on page 5-68.

  • Page 101: Chapter 8: Streaming Media

    Streaming Media What’s in this chapter » Before You Begin Media Streaming » Streaming Media to your Entertainment Center » Setting up iTunes on the Media Vault and the Computer Multiple computers in your home often means photos, music, videos and files are scattered all over the place and difficult to locate.

  • Page 102: Before You Begin Media Streaming

    Store digital home movies and downloaded or digitally recorded movies and TV shows on your Media Vault. The large storage space enables you to store lots of shows before running out of storage space. The media streaming capabilities make it possible for you to store movies in one location and watch them on any DMA-enabled device in your home.

  • Page 103: Enabling Media Streaming For A Folder

    The following figure shows a possible layout for media streaming. Figure 15: Media streaming layout Enabling Media Streaming for a Folder Streaming to DMA-enabled Devices. Enable media streaming if you have a Digital Media Adaptor (DMA) and want to stream photos, music, or videos in a folder to your television or stereo.

  • Page 104: Disabling Media Streaming For A Folder

    To enable media streaming for a folder At the computer, click Start, All Programs, HP Media Vault, and then Control Center. On the Tools tab, click Customize HP Media Vault. You are prompted for an administrator name and password if you set one up.

  • Page 105: Resetting Media Streaming

    You are returned to the shared folders list and "Disabled" appears next to the folder. The shared folder and all of its subfolders are disabled for streaming. Note: USB devices attached to the HP Media Vault have media streaming enabled automatically. If the USB device was formatted using the HP Media Vault Administration Console, you can enable or disable media streaming for the USB device.

  • Page 106: Setting Up Itunes On The Media Vault And The Computer

    Setting up iTunes on the Media Vault and the Computer The HP Media Vault provides the ability to copy your iTunes music library and playlists to the server. This feature allows you to centralize your iTunes library for playback on any computer or notebook running iTunes on your home network.

  • Page 107: Chapter 9: Remote Access

    Remote Access What’s in this chapter » Enabling Remote Access » Renewing Your Personal Domain » Accessing Your Media Vault Remotely » Browsing Files Remotely Remote access enables you to access photos, music, movies or other files on your HP Media Vault when you are away from home. For instance, you are at a party and have the ideal music on your server.

  • Page 108: Creating A Personal Web Address

    password. For additional information, see Editing a Shared Folder on page 5-65. This section guides you through: Creating a Personal Web Address • Setting up your Router • Testing Remote Access • Return to this page at any time to update information or troubleshoot remote access.

  • Page 109

    Figure 16: Remote Access home page before your personal web address is enabled. Click Set up Web Address. The Remote Access Setup|Web Address page opens. 9-101...

  • Page 110

    Figure 17: The Remote Access Setup|Web Address page. Check Enable Web Address. Checking this box gives remote users access to the HP Media Vault Administration Center that you are currently in and to the HP Photo Webshare. Caution: To increase security on the HP Media Vault Administration Center, create an administrator password.

  • Page 111: Setting Up Your Router

    Type and confirm your Password. Check Enable Internet File Browsing. Check this box if you also want to be able to browse shared folders remotely. Click Save. The server connects to the Internet to check if your personal domain is available.

  • Page 112

    Figure 18: The Remote Access Setup page after a personal web address is created. Click Set up Router. The Remote Access Setup|Router Configuration page displays. 9-104 Version...

  • Page 113

    Figure 19: The Remote Access Setup|Router Configuration page. Click Automatically Setup Router. The HP Media Vault attempts to configure your router for port forwarding. A message displays letting you know if the Media Vault was successful at configuring your router or not. If the Media Vault was not able to automatically configure your router, click Manually Set up Router.

  • Page 114: Testing Remote Access

    Figure 20: The Manual Router Setup page. Click Access your router. The HP Media Vault attempts to open your router configuration page. The page that displays is unique to your router. If you have questions about configuring your router for port forwarding, see the documentation that came with the router.

  • Page 115: Renewing Your Personal Domain

    Click the Remote Access tab. You should see several options on this page if you created a personal web address and set up your router. If the only option you see is Set up Web Address, see Creating a Personal Web Address on page 9- 1 00 more information.

  • Page 116: Accessing Your Media Vault Remotely

    To renew your personal domain At the computer, click Start, All Programs, HP Media Vault, and then Control Center. On the Tools tab, click Customize HP Media Vault. You are prompted for an administrator name and password if you set one up.

  • Page 117: Browsing Files Remotely

    functionality. If this box is not checked, you have limited Webshare functionality. If you are not a member of the home network, your user account was probably set up as a Webshare visitor. Type your personal user name and password to open Webshare. For additional information on Webshare visitor accounts, see To Create or Edit Visitors on page 3- 39.

  • Page 118

    Security Shared folders that are configured for Public access and are not password protected are not available for remote file and folder browsing. Only shared folders that are set to Private access or Public access with a password are available for remote file and folder browsing. Browse Your Files and Folders Click the name of the shared folder to browse the files on your HP Media Vault.

  • Page 119: Logging Out

    Upload Files Uploading a file sends the file from the computer that you are browsing from to the HP Media Vault. Click the folder where you want the uploaded file to be stored. The folder is highlighted and a small box with an arrow displays. Click the arrow to open the folder menu.

  • Page 120

    9-1 12 Version...

  • Page 121: Chapter 10: Managing Storage Space

    Managing Storage Space What’s in this chapter » Viewing Disk Settings » Adding an Internal Hard Drive » Removing an Internal Hard Drive » Creating Mirrored Disks » Adding and Removing an External USB Device » Formatting an External USB Device »...

  • Page 122

    To view internal disk information Refresh • Click Refresh to update the information on this page without changing tabs. Clicking the browser’s refresh button returns you to the Status tab. Disk Name • The name of the internal disk. Unavailable •...

  • Page 123

    After an internal mirrored disk is added, it must create the redundant files. The building status indicates that this is taking place. The percent complete and estimated time are provided. Degraded The degraded status only applies to mirrored drives. It indicates that one drive failed.

  • Page 124: Adding An Internal Hard Drive

    This option formats the disk into a proprietary Linux file system (ext3). Formatting the disk using this file system does not allow the disk to be disconnected from the Media Vault and used on another computer. The disk will be dedicated for permanent use on the Media Vault. This format is suggested for best performance.

  • Page 125

    Figure 22: Opening the door Press the lever to unlock the handle. Figure 23: Unlocking the hard-drive tray Lift the handle all the way up. Figure 24: Lifting the handle Gently pull the hard-drive tray from the expansion bay.

  • Page 126

    Figure 25: Removing the hard-drive tray Fold down the flap near the back of the hard-drive tray. Figure 26: Folding down the flap Note: This flap improves air flow through the server. If you remove a drive, be sure to fold this flap back up. Insert the new drive into the left side of the hard-drive tray, making sure that the pins go into the hard drive’s mounting holes.

  • Page 127

    Figure 27: Putting the new drive in the hard-drive tray—left side Flex the right side-rail, and then insert the pins into the hard drive’s mounting holes. Figure 28: Putting the new drive in the hard-drive tray—right side With the handle up, slide the hard-drive tray and drive into the expansion bay.

  • Page 128

    Figure 29: Inserting the drive tray into the expansion bay Press down on the handle on the hard-drive tray until it locks. Figure 30: Closing the handle Close the door on the front of the server. Figure 31: Closing the door Press the power button on the back of the Media Vault to turn it on.

  • Page 129

    This indicates that the hard drive has been installed, but has not been initialized. To add a hard drive to total storage At the computer, click Start, All Programs, HP Media Vault, and then Control Center. On the Tools tab, click Customize HP Media Vault. You are prompted for an administrator name and password if you set one up.

  • Page 130: Removing An Internal Hard Drive

    Removing an Internal Hard Drive Hard drives can be removed from the HP Media Vault. However, hot swapping is not supported. The Media Vault must be powered down prior to removing the drive. To remove a hard drive from total storage At the computer, click Start, All Programs, HP Media Vault, and then Control Center.

  • Page 131

    To remove a hard drive from an expansion bay Open the door on the front of the HP Media Vault. Figure 32: Opening the door Press the lever to unlock the handle. Figure 33: Unlocking the hard-drive tray Lift the handle of the hard-drive tray all the way up.

  • Page 132

    Figure 34: Lifting the handle Gently pull the hard-drive tray from the expansion bay. Figure 35: Removing the system-drive tray Flex the back of the right side-rail, and then withdraw the back pin from the hard drive by gently pulling the side-rail down and away. Figure 36: Removing the right side-rail Flex the front of the right side-rail, and then withdraw the front pin from the hard drive by gently pulling the side-rail down and away.

  • Page 133

    Figure 37: Removing the drive Fold up the flap near the back of the hard-drive tray. Figure 38: Folding up the flap Note: Folding up the flap improves air flow and helps keep the server cool. With the handle up, slide the hard-drive tray back into the system bay.

  • Page 134: Creating Mirrored Disks

    Figure 39: Inserting the hard-drive tray into the system bay Close the handle on the hard-drive tray until it locks. Figure 40: Closing the handle Close the door on the front of the server. Figure 41: Closing the door Creating Mirrored Disks Version...

  • Page 135

    This option creates a mirror or duplication of an existing disk on the HP Media Vault. When you save files to a mirrored disk, your files are saved to both hard disks. The end result is that half the total amount of space is available to store your files.

  • Page 136: Adding And Removing An External Usb Device

    Note: The server does not automatically show the progress of the mirroring. To view the progress, click Refresh. The progress status is indicated under Status on the Disk Settings page. Adding and Removing an External USB Device You can add external USB disks to either of the HP Media Vault’s two USB ports (one on the back and one on the front).

  • Page 137: Formatting An External Usb Device

    The USB device is listed under USB Disks. Additionally, any folders on the USB device are automatically shared and available for media streaming. To remove a USB drive from total storage At the computer, click Start, All Programs, HP Media Vault, and then Control Center.

  • Page 138: Replacing The System Drive

    Enter the disk’s name in the Disk Name box. Select one of the following format types Linux (ext3) - The HP Media Vault comes with a primary hard disk called SYSTEM. The SYSTEM disk is formatted into a proprietary Linux file system (ext3).

  • Page 139: Removing The System Drive

    Removing the system drive The system drive is located below the removable drive tray. Figure 42: Location of internal system drive To remove the system drive Press the Power button momentarily to shut down the Media Vault. Open the door on the front of the Media Vault. Figure 43: Opening the door Remove the top expansion drive tray.

  • Page 140

    Figure 44: Removing the system plate Gently pull the system drive from the Media Vault. Figure 45: Removing the system drive Remove the four screws from the sides of the system drive. Version...

  • Page 141: Re-installing The New System Drive

    Figure 46: Removing the screws from the system drive Re-installing the new system drive This topic provides information about how to install the system drive. To re-install the new system drive Insert the four screws from the Media Vault system drive into the sides of the new drive.

  • Page 142

    Figure 48: Inserting the new drive into the system bay Replace the system plate on the front of the Media Vault. Figure 49: Replacing the system plate Replace the four screws in the system plate. Replace the top expansion drive tray. See, To add a hard drive to an expansion bay on page 10- 1 16 additional information.

  • Page 143

    Figure 50: Closing the door Power on the Media Vault. Perform a Factory Reset to initiate the drive.

  • Page 144

    Version...

  • Page 145: Chapter 11: Back Up And Restore

    Back up and Restore What’s in this chapter » Backing up Important Files on this Computer » Backing up an Entire Hard Drive (on HP Media Vault Pro models only) » Restoring a Drive Backup (on HP Media Vault Pro models only) »...

  • Page 146

    To modify a custom backup • To perform a simple backup A simple backup backs up only the My Desktop, My Pictures, My Music, My Videos, and My Documents folders that are installed by Windows for each User Account on this computer. After configuring Simple Backup, each file is backed up every time you make a change to the file.

  • Page 147

    All files and folders on the Desktop are backed up, including shortcuts. Note that backing up a shortcut does not backup the program that the shortcut opens. Note: Any file stored in one of the above folders is backed up regardless of its type.

  • Page 148

    NTI Shadow backs up all file types unless you specify that you want to back up only specific kinds of files for backup. For example, you can specify that only the audio files in a folder are backed up. Check a file type or type a custom file type. Select to either include or exclude all of the selected file types from the backup.

  • Page 149

    Selecting this option stores only the latest version of the files. Option button Allows you to delete the backup files/folders from your server when you delete the file from your computer. Select Delete the file on the HP Media Vault when the file is deleted on your computer, and then click Click Next.

  • Page 150: Backing Up An Entire Hard Drive (on Hp Media Vault Pro Models Only)

    At the computer, click Start, All Programs, HP Media Vault, and then Control Center. On the Backup tab, click Back up Important Files. Click the Custom Backup tab. You can modify a backup as follows: Edit Opens the Backup job wizard, where you can modify the backup as described in Run automatic backups for important folders or files.

  • Page 151

    partition on your computer to ensure that all your data and programs are protected against disaster. Note: You can also use DriveBackup! to restore a previous drive backup to your disk drive. For more information, see Restoring a Drive Backup (on HP Media Vault Pro models only) on page 1 1- 1 This help topic describes: Creating a Drive Backup...

  • Page 152

    If you select this option, NTI DriveBackup! performs a verification step to ensure that the correct files exist on the backup. Play a sound when the backup completes. – Password Tab Check Enable Password Protection to turn on this feature. –...

  • Page 153

    Note: To set the hour and minute of the time option, you can select each column (Hours, Minutes, and AM or PM (for the 12-hour clock format), and then either enter the time or use the Up and Down arrows. Click OK to return to the HP Media Vault - NTI Drive Backup dialog.

  • Page 154: Restoring A Drive Backup (on Hp Media Vault Pro Models Only)

    Help Menu • Provides the built-in NTI help and support. NTI Schedule Viewer The NTI Schedule Viewer is a backup monitoring program that you can use to delete, suspend, or resume already scheduled NTI DriveBackup! jobs. To access the NTI Schedule Viewer: Click Start, All Programs, NTI DriveBackup! 4, and NTI Schedule Viewer.

  • Page 155

    If you wish to restore the system drive, you must use the PC Restore Disc. A system drive cannot be restored from the Windows operating system because it would have to write over itself. About restoring a drive backup Note: When restoring a disk drive, any content that exists on the target hard drive or drive partition will be erased.

  • Page 156

    In Step 1, select the location of the backup file you want to restore from the drop down list or browse to its location. In Step 2, select the hard drive you want to restore from the drop down list. Click Start.

  • Page 157: Date And Time

    NTI Image Explorer The NTI Image Explore allows you to restore individual folders and files from a DriveBackup! file. DriveBackup! files have an .npf extension. To restore an entire drive or partition, see Restore a drive backup. To restore individual folders or files from an .npf file, follow these steps: Start NTI Image Explorer: Click Start, All Programs, NTI DriveBackup! 4, and NTI...

  • Page 158: Backing Up The Hp Media Vault To A Usb Device

    In the Operation Finished dialog box, click Close; or if you want to view a report of the restore, click View Report. Backing up the HP Media Vault to a USB Device Creating backups of your files ensures you have a copy that can be restored to your HP Media Vault if you experience accidental deletions or mechanical failures.

  • Page 159: Backing Up Files And Folders To An Online Service

    Videos The pre-configured folder that you can use for video clips, such as those you download from the Internet or save on your hard drive. Note: Any file stored in one of the above folders is backed up regardless of its type. For example, a document file stored in Music is backed up.

  • Page 160

    1 1- Version...

  • Page 161: Hp Media Vault Troubleshooting Tips

    Troubleshooting What’s in this chapter » HP Media Vault Troubleshooting tips on page 12- 1 53 » Network connection troubleshooting tips on page 12- 1 63 » Webshare troubleshooting tips on page 12- 1 69 » iTunes troubleshooting tips on page 12- 1 74 »...

  • Page 162

    Check all cords, cables, and outlets Make sure all devices on your network are correctly installed and the cables are connected to the proper ports. Make sure you press in the power button. Make sure your router has power. Restart your router (or unplug and plug it back in). Restart all the devices on your network, including your computers and the HP Media Vault.

  • Page 163: You Receive Microsoft Vista Permission Messages

    can typically turn off the wireless network radio on laptops to disable that adapter. You Receive Microsoft Vista Permission Messages As part of its enhanced security, the Microsoft Vista operating system may display User Account Control dialog boxes. These dialog boxes help stop unauthorized changes to your computer and require permission to continue with the action.

  • Page 164: Power-on Indicator Is Off

    To remove a mirrored volume that you no longer want or need, see Remove a Mirror. Mirror rebuilding when one of the disks has been removed, then reconnected If one disk containing a volume mirror is disconnected, mirroring is interrupted. Reconnecting the same disk does not cause the mirror to completely rebuild.

  • Page 165: Why Is The Hard Drive Light-bar Purple

    To reset the HP Media Vault Double-click the HP Media Vault Monitor icon in the task tray. On the HP Media Vault Control Center, click Tools, then click Customize HP Media Vault. Click the System tab, then click either the Shutdown or the Restart icons in the upper right corner of the console.

  • Page 166: Why Does My Hp Media Vault Shut Down By Itself

    Why does my HP Media Vault Shut Down by Itself? The HP Media Vault has a temperature sensor and if the sensor records a temperature of 57 C, the unit will shut down. Check that the unit has unobstructed airflow, and that the unit is not in an small enclosed.

  • Page 167: My Hp Media Vault Loses Its Router Settings

    My HP Media Vault Loses its Router Settings During the configuration of the HP Media Vault’s Remote Access, if you chose Automatically Setup Router, and the Router has experienced a restart or anything that would cause the router to lose power and/or restart, the settings have been lost.

  • Page 168

    Figure 52: The Remote Access Setup|Router Configuration page. Click Manually Set up Router. The Manual Router Setup page displays with information that will be required to manually set up your router. Version...

  • Page 169: What Are The Minimum Browser Requirement Needed By The Online User's Guide

    Figure 53: The Manual Router Setup page. Click Access your router. The HP Media Vault attempts to open your router configuration page. The page that displays is unique to your router. If you have questions about configuring your router for port forwarding, see the documentation that came with the router.

  • Page 170

    Go to Tools, Internet Options. Click the Security tab. Click Default Level. This sets the level to Medium and enables javascript. To enable only javascript: Click Custom Level. In the Security Settings window scroll down until you get to the section called Scripting (near the bottom).

  • Page 171: Network Connection Troubleshooting Tips

    Network Connection Troubleshooting Tips In this section we will cover: Network connection issues on page 12- 1 63 No available port on network router on page 12- 1 67 Why did URL not work? on page 12- 1 67 You receive firewall blocking messages on page 12- 1 67 You prefer to set static IP Addresses on page 12- 1 68 Network Connection Issues For issues connecting the server to the network, check the following:...

  • Page 172

    Cddib32.exe - NTI DriveBackup! • Shadow.exe - NTI Shadow • NASSelector.exe - Media Vault Selection Application • NASDriveMapper.exe - NASDriveMapper Application • For instructions to unblock, see the software vendor's documentation. For information about firewall blocking alerts, see You receive firewall blocking messages on page 12- 1 Check that the Router is Correctly Configured for DHCP The HP Media Vault comes automatically set to use a...

  • Page 173

    Windows XP: To Ensure Your Network is Set Up Properly for TCP/IP Click Start, and then select Control Panel. Double-click Network and Internet Connections. Double-click Network Connections. If the computer is connected via Ethernet cable to the network, right-click Local Area Connection. If the computer is using a wireless connection, right-click Wireless Network Connection.

  • Page 174

    If TCP/IP is listed and checked, highlight it and click Properties, then select Obtain IP address automatically and Obtain DNS server address automatically. All computers should be set identically. Check the Network NetBIOS Properties Check that each computer on the network has TCP/IP advanced network properties set to Enable NetBIOS over TCP/IP.

  • Page 175: No Available Port On Network Router

    Right-click your default network connection: Local Area Connection for wired networks. Wireless Network Connection for wireless connections. Highlight Internet Protocol Version 4 (TCP/IP). Click Properties. Click Advanced. Click the WINS tab. WINS refers to Windows Internet Naming Service, which converts NetBIOS network names to IP addresses.

  • Page 176: You Prefer To Set Static Ip Addresses

    Click Keep Blocking. Click Unblock. Defer the choice and be reminded later. If you see a security alert dialog for an HP Media Vault application or an NTI backup application, you should unblock the communication to permit the application to run. You are safe to unblock the communications because you are not enabling any connection or communication with the Internet, only between the HP Media Vault and its software applications.

  • Page 177: Webshare Troubleshooting Tips

    Turn on the DHCP server in your router. Consult your router documentation for more information. Ensure that the IP addresses assigned by your router are within the same subnet as your other network devices. Restart your router and the HP Media Vault. At the computer, click Start, All Programs, HP Media Vault, and then Control Center.

  • Page 178: Why Can't I Share My Album

    Visitor can create a photo album and add pictures but the album doesn't display. on page 12- 1 72 Visitor cannot download pictures and sees a message telling them that they cannot download pictures. on page 12- 1 72 Visitor cannot add pictures and sees a message telling them that they can't add pictures.

  • Page 179: Unable To Upload Images

    Unable to Upload Images Installs may be blocked by browser security. • Click to enable download/install at top of browser. Just inserted the drive while Upload photo was loading. • Reinsert the thumb drive. Pop up blocker blocked install. • Disable pop up blocker, or enable pop ups for the URL.

  • Page 180: Upload Photos Requires Activex Control To Be Loaded

    Upload Photos Requires ActiveX Control to be Loaded? Alternately, you can use non-ActiveX. Add photos to add photos to your album. Clicking on Photo Webshare on Control Center Does Not Open No Default Browser. Select a default browser or reboot PC. Webshare Administrator Cannot Delete Visitor Account Added visitor as User in Media Vault Console.

  • Page 181: Visitor Has Changed Their Password, Now They Can't Log Into Webshare

    Visitor has changed their password, now they can't log into Webshare Visitor has changed their password in Webshare to nothing (using "Change Password" link). Now they can't log into Webshare. They are getting a message about their password being incorrect users can create albums, but not share them.

  • Page 182: Itunes Troubleshooting Tips

    Aggregator does not Appear to be Working No music in iTunes library. • Add music to library. Check C:\Program Files\Hewlett-Packard\Media Aggregator.txt. Accounts may not match or guest account disabled. • Fix account synchronization. Song Selection from the Server is not Updating with new Additions Server has not refreshed yet.

  • Page 183: Podcasts Not Showing In Playlist

    Podcasts not Showing in Playlist. Podcasts copied over will not show in playlist for server. Email Troubleshooting Tips In this section we will cover: Why do I need email address for visitors and Home Server users? on page 12- 1 75 Why do I need to set-up Webshare notifications? on page 12- 1 75 File doesn't appear.

  • Page 184: Email Is Not Received

    Email is not Received Verify that the correct email address was entered. Media Streaming Troubleshooting tips In this section we will cover: You’re unable to stream media to your entertainment center on page 12- 1 76 Why can I play and stream DRM content on my home computer but I can not stream it from my HP Media Vault? on page 12- 1 77 If your DMA does not display your files are found by the DMA.

  • Page 185: Why Can I Play And Stream Drm Content On My Home Computer But I Can Not Stream It From My Hp Media Vault

    Note: Some DMAs have playback restrictions for certain types of multimedia files. Check your DMA documentation for supported and unsupported file types. New multimedia files can take a considerable amount of time to show up on your DMA. The streaming process requires the HP Media Vault’s media server to scan through new multimedia files to gather information, such as artist names, song titles, video names, and so on.

  • Page 186: If Your Dma Does Not Display Your Files Are Found By The Dma

    This will add all of the music files in your Music shared folder on the HP Media Vault to your Windows Media Player library. You will then be able to play all of the protected content for which this PC has a license. If your DMA Does not Display your Files are Found by the Check that the HP Media Vault and DMA are both connected to the same home network (a router or firewall between them could interfere with the...

  • Page 187: Chapter 13: Product Information

    Product Information What’s in this chapter » Product Specifications » Regulatory Statements » Limited Warranty and Technical Support Statement Product Specifications The product specifications contain the following information about the HP Media Vault, its requirements, and standards. HP Media Vault Specifications •...

  • Page 188: Operating Systems

    HP Media Vault Pro mv5140: 3.74 kg (8.25 lb.) (3.36 kg (7.4 lb.) without power supply) Internal Hard Drive • SATA 7200 RPM Storage Capacity • HP Media Vault mv2120: 500 GB with 1 SATA expansion bay HP Media Vault mv5020: 500 GB with 1 SATA expansion bay HP Media Vault Pro mv5140: 1 TB HP Media Vault Pro mv5150: 1.5 TB 2 USB 2.0 ports: 1 on front, 1 on back...

  • Page 189

    File sharing: Microsoft Windows XP Home, XP Professional, Microsoft Windows Vista - Home Basic, Home Premium, Business, and Ultimate editions, MAC OSX, Linux. Available Hard Drive Space • 150 MB free for included software installation Browser • Internet Explorer 6.0 or greater, Netscape 7.0 or greater, or Firefox 1.0 or greater Other Client-computer Requirements •...

  • Page 190

    100 meters Environmental Temperature • Operating: 5° to 40° C (41° to 104° F) Nonoperating: -40° to 70° C (-40° to 158° F) Humidity (no condensation allowed) • Operating: 15% to 90% RH Nonoperating: 5% to 95% RH Shock • Nonoperating: 85 G Vibration •...

  • Page 191: Regulatory Statements

    This product’s real-time clock battery or coin cell battery may contain perchlorate and may require special handling when recycled or disposed of in California. Regulatory Statements The HP Media Vault complies to the following: Federal Communications Commission Notice • Modifications •...

  • Page 192

    Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user's authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.

  • Page 193: Limited Warranty And Technical Support Statement

    Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family. This compliance is indicated by the following conformity marking placed on...

  • Page 194: General Terms

    Duration Hardware: 1 year Limited Warranty Software: 1 year Technical Support General Terms This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the manufacturer. Please refer to HP’s Web site for an extensive description of your limited warranty entitlements. In addition, you may also have other legal rights under applicable local law or special written agreement with HP.

  • Page 195

    This Limited Warranty applies only to HP-branded and Compaq-branded hardware products (collectively referred to in this Limited Warranty as “HP Hardware Products”) sold by or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or country/region distributors (collectively referred to in this Limited Warranty as “HP”) with this Limited Warranty.

  • Page 196

    repair or replace HP Hardware Products (a) with new or previously used products or parts equivalent to new in performance and reliability or (b) with equivalent products to an original product that has been discontinued. Replacement parts are warranted to be free from defects in material or workmanship for ninety (90) days or, for the remainder of the Limited Warranty Period of the HP Hardware Product they are replacing or in which they are installed, whichever is longer.

  • Page 197

    SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED.

  • Page 198

    THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES.

  • Page 199

    directly to you to fulfill your HP Hardware Product warranty service. This will save considerable repair time. After you contact the HP Technical Support Center and the fault diagnosis identifies that the problem can be fixed using one of these parts, a replaceable part can be sent directly to you. Once the part arrives, replace the defective part pursuant to the provided instructions and documentation.

  • Page 200

    http://www.hp.com/support Options Limited Warranty, Software and Digital Content Your Options Limited Warranty is a one (1) year (HP Options Limited Warranty Period) parts replacement warranty on any HP branded or Compaq-branded options (HP Options). If your HP Options are installed in an HP Hardware Product, HP may provide warranty service either for the HP Options Limited Warranty Period or the remaining Limited Warranty Period of the HP Hardware Product in which the HP Options are being installed,...

  • Page 201: Chapter 14: Feedback About This Guide

    Feedback about this Guide If you find an error in this guide or just have a suggestion for it, send e-mail to manuals@hp.com. The information you send is used only to help us develop future revisions of this manual. You will not get a response to your e-mail. If you require customer support instead, see the HP Media Vault Support Guide or go to the website www.hp.com/support.

  • Page 202

    Version...

  • Page 203

    Glossary This glossary defines terms that are used in the HP Media Vault. all-in-one-gateway A device that provides multiple network features such as a router, modem, local area network (LAN) switch, firewall, and/or a wireless access point. Also see Local area network (LAN). anti-virus software Software that checks a hard drive for viruses (harmful computer code) that may infect a computer.

  • Page 204

    digital rights management Technology built into digital media, such as music and movies, that allows companies in charge of their copyrights to decide how and where media can be used. domain name A unique name combined with a top level domain (TLD), such as .com or .org, also called a "domain extension,"...

  • Page 205

    packet, and forwarding it appropriately. By delivering each message only to the computer it was intended for, a switch conserves network bandwidth and generally offers better performance than a hub. Also called a network switch. Expansion Bay A slot for adding hard drive storage space to your HP Media Vault.

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    HTTPS A secure HTTP connection. HTTP (HyperText Transfer Protocol) is the format used to transfer and send web page information across networks, on the Internet, and in help systems. HTTPS is an HTTP connection over encrypted Secure Sockets Layer (SSL) transport mechanism. Also see protocol.

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    mirror, mirrored The automatic copying of data on two separate physical disks that creates two separate copies of the same material. If one disk fails, a copy of the material will be available on the other disk. NAT (Network Address Translation) Broadband routers use NAT technology to allow network components to share Internet access over a single IP address.

  • Page 208: Port Forwarding

    instance, if you registered for your HP Media Vault, MyFamily.hpshare.net you would use this address to connect to your server using remote access. Additionally, this address is part of the URL for accessing an album on your Photo Webshare. physical hard disk The actual hard disk (hard drive) located in a device that stores files and data.

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    Run. The Run box provides a place to type the location and file name of a program you want to run. Click Browse if you are not sure of the program's location or file name. Serial ATA (SATA) Serial Advanced Technology Attachment is an interface standard that moves information to and from a storage device, such as a hard disk.

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    terabyte (TB) Refers to a data storage capacity equal to approximately 1000 gigabytes. tray The plastic support for a hard drive in the HP Media Vault. The tray fits into the expansion bay. Also see Expansion Bay. Uniform Naming Convention (UNC) UNC identifies shared network devices, such as the HP Media Vault Premier.

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    A WAP often connects to a wired network, and can relay data between wireless devices and wired devices. Wired Equivalent Privacy (WEP) A protocol that encrypts data on a wireless system for security. No terms begin with the letter X. No terms begin with the letter Y.

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