Fax Problems - Ricoh 3200SF - Multifunctional SP Network-Ready User Manual

ScanClair problems
Condition
I cannot find a You can check the scanned file's destination in
scanned image the Advanced page in the ScanClair program's
file. Properties screen.
I cannot find the • Check if the scanned file's application is on your
scanned image
computer.
file after
• Check Send image immediately to the
scanning.
specified folder using an associated default
application in the Advanced page in the
ScanClair program's Properties screen to open
the scanned image immediately after scanning.
I forgot my ID Check your ID and PIN in the Server page in the
and PIN. ScanClair program's Properties screen.
I cannot view To view the Help file, you need to have Internet
the Help file. Explorer 4 service pack 2 or above.
I cannot use the Check your operating system. Supporting
ScanClair. operating systems are Windows 98/Me/NT 4.0/
2000/XP/2003.

Fax problems

Condition
The machine is not • Unplug the power cord and plug it in again.
working, there is no
• Ensure that there is power to the electrical
display and the
outlet.
buttons are not
working.
No dial tone • Check that the phone line is connected
sounds. properly.
• Check that the phone socket in the wall is
working by plugging in another phone.
The numbers Make sure that the numbers are stored in
stored in memory memory correctly. Print a Phone Book list,
do not dial referring to page 10.5.
correctly.
The original does • Make sure that the paper is not wrinkled and
not feed into the
you are putting it in correctly. Check that the
machine.
original is the right size, not too thick or thin
• Make sure that the ADF is firmly closed.
• The ADF rubber pad may need to be
replaced. Contact your service
representative.
Suggested solutions
Suggested solutions
Condition
Faxes are not • The receiving mode should be set to Fax.
received • Make sure that there is paper in the tray.
automatically.
• Check to see if the display shows any error
message. If it does, clear the problem.
The machine does • Make sure that the original is loaded in the
not send. ADF or on the scanner glass.
• Sending should show up on the display.
• Check the fax machine you are sending to,
to see if it can receive your fax.
The incoming fax • The fax machine sending you the fax may be
has blank spaces faulty.
or is of poor-
• A noisy phone line can cause line errors.
quality.
• Check your machine by making a copy.
• The toner cartridge may be empty. Replace
the toner cartridge, referring to page 13.5.
Some of the words The fax machine sending you the fax had a
on an incoming fax temporary document jam.
are stretched.
There are lines on Check your scan unit for marks and clean it.
the originals you See page 13.3.
send.
The machine dials The other fax machine may be turned off, out
a number, but a of paper, or cannot answer incoming calls.
connection with the Speak with the other machine operator and ask
other fax machine her/him to sort out the problem.
fails.
Faxes do not store There may not be enough memory space to
in memory. store the fax. If the display shows the Memory
Full message, delete from memory any faxes
you no longer need and then try again to store
the fax.
Blank areas You may have chosen the wrong paper
appear at the settings in the user option setting. For details
bottom of each about paper settings, see page 5.8.
page or on other
pages, with a small
strip of text at the
top.
Message Turn off DT Detection (Dial Tone Detection)
confirmation report feature of your machine. See page 10.2.
shows: No Dial
Tone and a
transmission is not
successful.
14.17
<Troubleshooting>
Suggested solutions