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Bay-Tek BIG TICKET DROP! Service Manual

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SERVICE MANUAL
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Summary of Contents for Bay-Tek BIG TICKET DROP!

  • Page 1 SERVICE MANUAL PLACE SERIAL NUMBER LABEL HERE...

  • Page 2: Factory Contact Information

    FACTORY CONTACT INFORMATION BAY TEK ENTERTAINMENT Pulaski Industrial Park 1077 East Glenbrook Drive Pulaski, WI 54162 USA SIGN UP TO RECEIVE OUR E-MAILS! Stay up to date on the latest game information, new products launches, early notification of parts specials, updates of retro fit parts, software upgrades, best practices and more! Visit baytekent.com and enter your email to sign up! You can also register your new game at baytekent.com/register SALES...

  • Page 3: Table Of Contents

    TABLE OF CONTENTS FACTORY CONTACT INFORMATION ……..…………………………. 2 TABLE OF CONTENTS...……………………………………………….. 3 WELCOME TO BIG TICKET DROP ……….……………..……………. 4 SAFETY PRECAUTIONS ……………………………………………… GAME SPECIFICATIONS ……………………………………………… GAME SET UP ………………………………………………………. 6 - 15 LEVELING THE GAME …………………………………..………….. CARD SWIPE INSTALLATION ……………………………………….. 16 HOW TO PLAY ……………………..……………………………………...

  • Page 4: Welcome To Big Ticket Drop

    WELCOME TO BIG TICKET DROP Congratulations on your purchase! Please take a moment to read through this manual and be sure to contact us if you have any questions, or would like more information. Thank you for your purchase! Your business is important to us and we hope you enjoy this game as much as we do! Please inspect the game for any damaged, loose, or missing parts.

  • Page 5: Game Specifications

    GAME SPECIFICATIONS WEIGHT POWER REQUIREMENTS NET WEIGHT 457 lbs 207 kg INPUT VOLTAGE 100 to 120 220 to 240 SHIP WEIGHT 623 lbs 282 kg RANGE INPUT FREQUENCY GAME DIMENSIONS 60 Hz 50/60 Hz RANGE WIDTH 41 inches 104 cm DEPTH 48.25 inches 123 cm...

  • Page 6: Game Set Up

    BIG TICKET DROP GAME SETUP The game will arrive on 2 pallets, one large pallet for the game, one small pallet for the marquee parts. Please inspect the pallets for shipping damage and report immediately to the freight company if any damage found. Tools Needed: 1 step ladder (8-10 foot) 7/16”...
  • Page 7 BIG TICKET DROP GAME SETUP Unbox the small pallet: Remove the remaining 4 components from the small pallet and set aside for later use: Left Side Marquee Center Marquee Motor Housing Right Side Marquee Prepare Center Marquee: Place the center marquee face down on floor to install the top plexi.
  • Page 8 BIG TICKET DROP GAME SETUP Install Center Marquee: Remove 2 of each of bolt, lock washer and washer from the hardware kit that was inside the coin box. A5BOHH060 A5WASI020 A5WAFL075 Using 2 people, carefully raise the center marquee to the top of the cabinet. Make sure the 2 cables are not pinched and in the slot.
  • Page 9 BIG TICKET DROP GAME SETUP Install Right Marquee: Carefully raise the right side marquee to the top of the cabinet. This marquee will be installed on the right side as your looking from the front of the game. Important! - Please feed the square 4 pin connector and the 2 pin connector from below through this hole as you place the right side marquee into position.
  • Page 10 BIG TICKET DROP GAME SETUP Install Motor Housing: Locate the motor housing and loosen the 4 screws using a #2 square bit. Remove the wood top. Verify both straps are in the grooves of the small wheels Remove the 5 of A5SCHX025 bolts using a 5/32”...
  • Page 11 BIG TICKET DROP GAME SETUP Install Drop Globe: The Drop Globe will be sitting on top of foam, screwed down on both sides to prevent shipping damage. Remove the 2 screws on the left side with #2 square bit, remove the tie-down strap and re-insert the screws back into the plastic.
  • Page 12 BIG TICKET DROP GAME SETUP Important: There are multiple warning stickers stressing the importance of removing the shipping braces. These braces are intended to secure the playfield to ensure the turntable wheel motor is not damaged during shipping. We will now install home sensor, remove the brace, and plug in the turntable wheel motor. Install Home Sensor Open the front door, and remove the package of hardware with 2 bolts, 2 washers, and 2 lock washers.
  • Page 13 BIG TICKET DROP GAME SETUP Remove Shipping Brace: From the lower back door of the game, look up toward the bottom of the playfield. This board and hardware must be removed Remove the 4 bolts using a 7/16” wrench. Remove the 5 screws using a Phillips screwdriver bit.

  • Page 14: Leveling The Game

    BIG TICKET DROP GAME SETUP Power on game: This unit is capable of producing sound levels hazardous to human hearing. Consult local sound regulations and adjust volume accordingly. Remove the power cord from the coin box. Ensure the large white wood shipping brace is removed from the cabinet.
  • Page 15 BIG TICKET DROP GAME SETUP Leveling the game: There is also a way to level the game by using the dropping ball with options in the menu. This is a good check to make sure the ball will drop into the win spot and provide the players with the ability to win after any leveling of the game.

  • Page 16: Card Swipe Installation

    CARD SWIPE SYSTEM INSTALLATION From Ticket Dispenser The Big Ticket Drop game is pre-wired with a UCL Blue Wire is Notch Signal (Universal Card Link) connector to accept Card Swipe White Wire is Enable Signal From Power systems from many different manufactures. Dist.

  • Page 17: How To Play

    HOW TO PLAY The Big Ticket Drop game relies on a turntable that is constantly rotating. There is a home sensor and wheel position sensor at the rear of the turntable which enables the game to always know the position of the turntable. The “Drop Button”...

  • Page 18: Main Menu Functions

    MAIN MENU FUNCTIONS The Menu and Menu Select buttons are located inside the front door. Hold the MENU button down for 1 second to open the main menu on the display. Press MENU to scroll through the options, and MENU SELECT to change the settings. Default settings are highlighted in yellow below.

  • Page 19: Attract Volume

    ATTRACT AND AUDIO MENU Scroll through the options by pressing the “MENU” button. Change selection with the “SELECT” button. Scroll to “BACK” and press the “SELECT” button to go back to the main menu. Default settings are highlighted in yellow below. Attract Volume Sets the volume level of he attract loop when the game is not being played.
  • Page 20 PAYOUT SETTINGS MENU Scroll through the options by pressing the “MENU” button. Change selection with the “SELECT” button. Scroll to “BACK” and press the “SELECT” button to go back to the main menu. Default settings are highlighted in yellow below. Card Swipe Sets the wording on the screen to “Swipe Card”...
  • Page 21 GAMEPLAY MENU Scroll through the options by pressing the “MENU” button. Change selection with the “SELECT” button. Scroll to “BACK” and press the “SELECT” button to go back to the main menu. Default settings are highlighted in yellow below. Game Time Sets the amount of time is seconds for the length of the game.
  • Page 22 GAME STATISTICS MENU Scroll through the options by pressing the “MENU” button. Change selection with the “SELECT” button. Scroll to “BACK” and press the “SELECT” button to go back to the main menu. Total Games Reports the actual games played since the last reset. Total Tickets Reports the actual tickets dispensed since the last reset.
  • Page 23 GAME DIAGNOSTIC MENU Scroll through the options by pressing the “MENU” button. Change selection with the “SELECT” button. Scroll to “BACK” and press the “SELECT” button to go back to the main menu. Stop At Bonus: Press Menu Select to stop the turntable very close to the major bonus location.

  • Page 24: Adjusting Ticket Payout

    ADJUSTING TICKET PAYOUT The Big Ticket Drop game normally ships with average 30-35 percent payout with a 1 cent ticket value. There are 6 options in the Payout Settings Menu that can be adjusted to move the average ticket payout higher or lower.

  • Page 25: Circuit Board Layout

    CIRCUIT BOARD LAYOUT AACE16015 AACE16011 AACE16021 AACE16017 LEDs Drop Motor Tilt Power In from Power Dist. Board Bright solid blue LED AACE16029 Green Health LED Drop Sensors should be flashing. If solid on, then no USB communication AACE16029 Globe LEDs AACE16012 Wheel Sensors AAMB16000...

  • Page 26: Wiring Diagrams

    WIRING DIAGRAM Door Board - Located on the side of the coin box. To Ticket Dispenser Part # A5TD1 AASW200 Low Ticket Switch Ticket Dispenser Wiring: Wired Normally Open Blue & Black Wires: 5 VDC when notch opto is blacked. 0 VDC when sees a notch. White &...
  • Page 27 MONITOR & SOUND WIRING DIAGRAM Speaker Speaker AACE8811A AACE8811A 2-4 Ohms 2-4 Ohms A5MO0010 Monitor inside Cabinet AACE16026A 12 VDC Power In from Power Dist Board A5CORD11 VGA Cable AACE16023 AACE16007 A5CEAU010 AACB5156 Power Dist. Board Blue light should be on when receiving power A5CORD16000 HDMI to VGA...
  • Page 28 MONITOR & SOUND WIRING DIAGRAM AACB16000 Matrix Bonus Display AACE3892 5 VDC Power In If no Display - check this cable A5AD16001 A5CORD34 Micro USB to USB A AAMB16000 Board MAIN A5HU16000 Startech Comm Splitter AACB9605A-BTD I/O Aux Board A5CBL5900 Micro USB from Door Board...
  • Page 29 UPPER DROP MOTOR AND SENSORS Drop Motor 0.9 Ohms -6 to -12 VDC when going down +12 VDC when going up. Drop Sensor - Tells the game when the globe is down. Blue is Ground Yellow is +12 VDC White is signal Normally, the globe is up and the sensor is not blocked and 0 VDC between blue and white wires.
  • Page 30 CAROUSEL WHEEL MOTOR AND SENSORS & DROP BUTTON Notch Sensor Blue is Ground Yellow is +12 VDC White is signal 3.1 VDC between white and blue when sensor is blocked 0 VDC between white and blue when sensor is open over a notch A5TI1001 Tilt Plumb AACE16012...
  • Page 31 MARQUEE LIGHTING DIAGRAM AACE16047 12 V Flood Light AACE16024 A5CORD34 USB cable down to USB Hub AACE3892 5 VDC Display Power AACE16046 AACB16000 Bonus Display AACE16036 Marquee Circle AACE16025 Accent LED’s AACE16030 AACE16024 From Main Board AACE22506 Light Board AACE16025 inside Cabinet To Power AACB5156...
  • Page 32 BUTTON WIRING DIAGRAM To top Marquee of To top cabinet Marquee of AACE16031 cabinet From Main Board AACE16039 Upper Playfield LED’s AACE16015 from Main Board AACE16027 From Main Board AACE16034 AACE16039 Playfield Circle LED’s Lower Playfield LED’s AACE16016 From Main AACE16004 Board From Main...
  • Page 33 AC POWER IN WIRING DIAGRAM AACB5156 Power Dist. Board AACE16024 AACE16026A AACE16007 Power to AACE16003 Audio Board AACE16010 AACE16017 Power to Main Board AACE16006 AACE16025 AACE16002 AACE16019 If the supply cord is damaged, it AACE16001 must be replaced by a special cord or assembly available from the manufacturer...

  • Page 34: Game Errors

    GAME ERRORS LED MATRIX COMMUNICATION ERROR The main board (AAMB16000) is not seeing the matrix display inside game (AACB16000) Check 5 Volt DC on cable CE3852 Check USB cable A5CORD34 from splitter to display. Swap USB cable to a different socket on the splitter. If the matrix display is not showing anything, replace matrix display (AACB16000) DOORBOARD COMMUNICATION ERROR The main board (AAMB16000) is not seeing the I/O Aux Door Board (AACB9605A-BTD)

  • Page 35: Troubleshooting Guide

    TROUBLESHOOTING GUIDE Troubleshooting Strategy Use common sense and a systematic method of troubleshooting to determine the exact problem, probable cause and remedy. Use the process of elimination to find the faulty component. Always check for the simple and obvious causes first such as unplugged, loose or broken wires and bad sensors, bent, pinched, stuck or jammed components.
  • Page 36 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Game not coining up Look for communication and Refer to “I/O Aux Board Issue” power on the I/O Aux Board diagnostic section. Enter Diagnostic Mode to see for that player. if Credits Increment when coin is inserted.
  • Page 37 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Opto Sensor on ticket Blow dust from sensor and clean with isopropyl Tickets do dispenser dirty. alcohol. Tickets on Faulty ticket dispenser. Replace with working dispenser to isolate the dispense monitor problem. (A5TD1) does not Wrong match tick- Notch on tickets cut too...
  • Page 38 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Globe Ball drops The Drop Button switch is Refer to “How to Change Drop Button” to inspect and as soon as game stuck closed. clean switch. is credited Faulty Drop Button Replace Drop Button. Part # A5BU16000 Drop Button dirty or faulty.
  • Page 39 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Monitor has blue Monitor is not seeing VGA cable. Refer to wiring diagram. screen and shows Check cables A5CORD11, A5CORD16000, A5AD16000 No Signal Monitor not (Upside down) working Monitor is dark Check for 12 Volts DC into monitor on cable CE16026A Replace monitor if needed.

  • Page 40: Bill Acceptor Diagnostics

    BILL ACCEPTOR DIAGNOSTICS Note: There are many different models and brands of Bill Acceptors that are used on redemption games. Your Bill Acceptor may differ from the unit shown. Standard DBA is MEI # AE2454-U5E Part # A5AC9101 Determine if Bill Acceptor has power: Turn game ON—The bill acceptor should make noise as stacker cycles and green lights on outside bezel should flash.

  • Page 41: Power Supply Diagnostics

    POWER SUPPLY DIAGNOSTICS 1.) Verify AC power to game. Check power strip in front door. The rocker switch should be illuminated. 2.) Check connection to power supply. 3.) Ensure Power Supply switch is set to 115V (or 230V) (Some model power supplies may not have this) 4.) Ensure Power switch is on.

  • Page 42: How To Remove Turntable

    HOW TO REMOVE TURNTABLE To remove the turntable, the home sensor MUST be removed in the rear of the cabinet. It will be damaged if not removed beforehand. Directions: Unplug the game from the wall. Unlock and remove the lower back door. Important! Remove the home sensor to prevent damage.

  • Page 43: How To Replace Table Motor

    HOW TO REPLACE TABLE MOTOR First - Remove the turntable itself. Refer to “How to Remove Turntable” for instructions. To remove the turntable, the home sensor MUST removed in the rear of the cabinet. It will be damaged if not removed beforehand. Loosen the 4 bolts on the motor bracket using a 7/16”...

  • Page 44: How To Replace Top Drop Motor

    HOW TO REPLACE TOP MOTOR Using a ladder, carefully climb to the top of the cabinet. From the motor housing box, loosen the 4 screws using a #2 square bit. Remove the wood top access the motor assembly inside. Remove the 4 bolts using a 7/16” wrench. Loosen the set screw from the sprocket to remove from the motor shaft.

  • Page 45: How To Replace Drop Button

    HOW TO REPLACE DROP BUTTON Directions: Use a 5/32” Allen wrench to remove the 2 bolts from the top of the housing. Tilt assembly up to access the button. Be careful not to disturb the LED lighting strip in the button housing.

  • Page 46: I/O Board Dipswitch Settings

    I/O BOARD DIPSWITCH SETTINGS SWITCH DESCRIPTION ON OFF SHOW GAME Does not dispense tickets and clears all accumulated credits if ON AMUSEMENT ONLY Does not dispense tickets if ON NJ LOCKOUT Saves tickets owed and unused credits after a power loss if ON 1/2 TICKET PAYOUT Dispenses 1/2 the amount of tickets as shown on screen.

  • Page 47: Decal Diagram

    DECAL DIAGRAM...

  • Page 48: Parts Pictures

    PARTS PICTURES A5BR1001 A5BU16000 A5CB2020 A5CH16045 A5CH16086 A5EB1000 A5FC0080 A5HO1003 A5LK2001 A5LK5002 A5LV16000 A5MA16000 A5NYST16000 A5PL4200 A5PL8900 A5PL9995 A5PL9998 A5PT16000 A5PT16001 A5SLLO060 A5SLSX001 A5SP1003 A5SP1015 A5SP1600 A5SP16000 A5SW7000 A5TI1001 W5HG1025 W5HG1065 W5KE5000 WACA16079 WACA16080 AASW200 A5MO5800 A5DE0042 A5DE16000 A5DE16001 A5DE16002 A5DE16003 A5DE16004 A5DE16005 A5DE16006 A5DE16007 A5DE16008...
  • Page 49 PARTS PICTURES A5DE16013 A5DE16014 A5DE16015 A5DE16016 A5DE16017 A5DE16018 A5DE16019 A5DE16020 A5DE16021 A5DE16022 A5DE16023 A5DE16024 A5DE16025 A5DE16026 A5DE16027 A5DE16028 A5DE16029 A5DE16030-100 A5DE16030-25 A5DE16031 A5DE16032 A5DE16033 AABK1013 A5BK9999 A5BKSW002 A5ME16000 A5ME16001 A5ME16002 A5ME16003 A5ME16005 A5ME16006 A5ME16007 A5ME16008 A5ME16009 A5ME4180 A5ME4182 A5TT4101 A5AD16000 A5AD16001 A5HU16000 A5CBL5900...
  • Page 50 PARTS PICTURES A5OU5000 AACE16001 AACE16002 AACE16003 AACE16004 AACE16005 AACE16006 AACE16007 AACE16008 AACE16009 AACE16010 AACE16011 AACE16012 AACE16013 AACE16014 AACE16015 AACE16016 AACE16017 AACE16018 AACE16019 AACE16020 AACE16021 AACE16022 AACE16024 AACE16025 AACE16026A AACE16027 AACE16028 AACE16029 AACE16030 AACE16031 AACE16034 AACE16035 AACE16036 AACE16037 AACE16038 AACE16039 AACE16040 AACE16041 AACE16042 AACE16044 AACE16045 AACE16046 AACE16047...
  • Page 51 PARTS PICTURES AACE22506 AACE3219-P AACE3892 AACE8811A AACE9729 AACO1020 AACBL4A-DOORA A5TD1 A5AC9094 A5FI9011 AACB16000 A5MO0010 A5PS1013 A5CB3907A A5CB5156B AACB5190A AACB9605A-BTD A5CB9621A AACB15001 AACB3404A AACB4401 AAMB16000 AASD0032-BTD...

  • Page 52: Parts List

    PARTS LIST PART # DESCRIPTION PART # DESCRIPTION Bearing, UCF-205-16, 2 Per Game A5BR1001 A5DE16008 Decal, Right Cabinet Ticket Panel Button, Jumbo Button Decal, Front Door Panel A5BU16000 A5DE16009 A5CB2020 Cash Box Decal, Front Cabinet Panel A5DE16010 A5CH16045 Chain, 35 Riv X 43 Pitch, Drop Motor Cabinet Console Strip Printed Plexi A5DE16011 Chain, 35 Riv X 85 Pitch, Turntable Motor...
  • Page 53 PARTS LIST PART # DESCRIPTION PART # DESCRIPTION Drop Ball Led Strip AACE16035 A5AD16000 Adapter, Type A Mini HDMI To C Male AACE16036 Marquee Circle Led's A5AD16001 Adapter, 2.0 Micro USB Bu on Surround Led's Hub, 4-Port 2.0 Micro USB Hub AACE16037 A5HU16000 Control Panel Led's...

  • Page 54: Repair/Maintenance Log

    REPAIR/MAINTENANCE LOG If you need to make repairs or order replacement parts it is a good idea to keep a log. Below is a chart you can use to track repairs and maintenance. DATE MAINTENANCE PERFORMED PARTS ORDERED MISC. NOTES...

  • Page 59: Technical Support

    TECHNICAL SUPPORT Excellent customer service is very important to Bay Tek Entertainment! We know that keeping your games in great operating condition is important to your business. When you need us, we are here to help. You can call us for free technical assistance, and you can count on us to have parts on-hand to support your game.

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