Bay-Tek TICKET MONSTER Service Manual
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Bay-Tek TICKET MONSTER Service Manual

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SERVICE MANUAL
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Summary of Contents for Bay-Tek TICKET MONSTER

  • Page 1 SERVICE MANUAL PLACE SERIAL NUMBER LABEL HERE...

  • Page 2: Factory Contact Information

    FACTORY CONTACT INFORMATION BAY TEK ENTERTAINMENT Pulaski Industrial Park 1077 East Glenbrook Drive Pulaski, WI 54162 USA SIGN UP TO RECEIVE OUR E-MAILS! Stay up to date on the latest game information, new products launches, early notification of parts specials, updates of retro fit parts, software upgrades, best practices and more! Visit baytekent.com and enter your email to sign up! You can also register your new game at baytekent.com/register SALES...

  • Page 3: Table Of Contents

    ARM BRACKET MAINTENANCE ……………………..……….……. STAY PUT KIT ……………………..……………………………..……. ADJUSTING MASTER VOLUME USING KEYBOARD ……… 46 - 47 HOW TO LINK TICKET MONSTER GAMES ……………….… 48 - 53 PIVOT ASSY EXPLODED VIEW ……………...………..……………. 54 DECAL DIAGRAM …………………………….………….…………… 55 PARTS PICTURES …………………………..……….…………… 56 - 59 PARTS LIST …………………………..……………….……………...

  • Page 4: Welcome To Ticket Monster

    WELCOME TO TICKET MONSTER Congratulations on your purchase! Please take a moment to read through this manual and be sure to contact us if you have any questions, or would like more information. Thank you for your purchase! Your business is important to us and we hope you enjoy this game as much as we do! Please inspect the game for any damaged, loose, or missing parts.

  • Page 5: Game Specifications

    GAME SPECIFICATIONS WEIGHT POWER REQUIREMENTS NET WEIGHT 457 lbs 207 kg INPUT VOLTAGE 100 to 120 220 to 240 SHIP WEIGHT 623 lbs 282 kg RANGE INPUT FREQUENCY GAME DIMENSIONS 60 Hz 50/60 Hz RANGE WIDTH 41 inches 104 cm DEPTH 48.25 inches 123 cm...

  • Page 6: Game Set Up

    TICKET MONSTER GAME SETUP The game will arrive on 2 pallets, one large pallet for the game, one small pallet for the marquee parts. Please inspect the pallets for shipping damage and report immediately to the freight company if any damage found.
  • Page 7 TICKET MONSTER GAME SETUP...
  • Page 8 TICKET MONSTER GAME SETUP...
  • Page 9 TICKET MONSTER GAME SETUP...
  • Page 10 TICKET MONSTER GAME SETUP...

  • Page 11: Card Swipe Installation

    Card swipe cable may plug directly into the UCL connector at the coin door. Note: A separate power supply is recommended for Ticket Monster to supply 12 volts to the card sys- tem. If the game does not pay out the correct tickets, definitely install a separate power supply to power card system inside game.

  • Page 12: How To Play

    HOW TO PLAY The Ticket Monster game consists of a T-handle mechanically linked to a solenoid mechanism at the center of a large wheel. A 22” monitor provides information to the player. The T-handle normally moves freely. Upon coin up, the solenoid engages and allows the T-handle to spin the wheel.

  • Page 13: Main Menu Functions

    MAIN MENU FUNCTIONS The Menu and Menu Select buttons are located inside the front left door. Hold the MENU button down for 5 seconds to enter the main menu. Press MENU to scroll through the options, and MENU SELECT to change the settings.
  • Page 16 Machine ID 1 (Master) Normally set to 1 (Master) However, if more games are linked together, this will be set differently on each game. Linkage Kits are required to link games, Refer to “How to Link Ticket Monster games” section.
  • Page 17 MAIN MENU FUNCTIONS Scroll through the options by pressing the “MENU” button. Change selection with the “SELECT” button. Scroll to “BACK” and press the “SELECT” button to go back to the main menu. Default settings are highlighted in yellow below. Player Timeout Option Motor Assist on Timeout Abandon Game...
  • Page 18 Game Statistics Total Games Played: Shows the total number of games played since the last reset. Total Tickets Won: Shows the total number of tickets dispensed since the last reset. Payout (Tickets / Game): Shows the average amount of tickets dispensed per game since the last reset. Total Motor Assists: Shows the total number times the motor engaged due to spin not fast enough since the last reset.

  • Page 19: Circuit Board Layout

    CIRCUIT BOARD LAYOUT A5CEAU010 Speaker AACE1618 AACE1648 AACE1621 Signal In Door Open Speakers or Power in from Switches AACE1648 AACE1605 Used Power Supply Speakers A5CB9600 AACE1613 AACE1608 AACE1609 AACE1609 Audio Amplifier Menu Buttons Encoder Sensor Low Tickets Coin Mech AACE1611 or CE1610 Bill Acceptor on older...

  • Page 20: Wiring Diagrams

    WIRING DIAGRAM Coin Door plate without mechs is part # A5PL1000 Coin Door with mechs is part # A5DR-xxx Blank plate for Coin Door hole is part # A5PL9998 AACB1900AMP I/O Aux Board UCL Connector Card Swipe system cable would be plugged into this connector.
  • Page 21 WIRING DIAGRAM AACE4209 To J2 Socket on Light Refresh Note: The small white Board in top of jumper cables are all game Blank plate for Bill From Part # AACE1619 Acceptor hole is CE4114 part # A5PL9097 CE1604 & Power From Supply Power...
  • Page 22 WIRING DIAGRAM AACE4250 AACE4250 Left Wing LED’s Right Wing LED’s AACE4252 Wheel Illumination AACE4251 AACE4202 AACE4202 Wheel Side Guard Side Guard Illumination Lights Lights AACE4253 AACE1620 AACE1634 AACE4205 AACE4205 To Pink Socket AACE4206 AACBDI030 Monitor AACB1900AMP A5CB9600 I/O Aux Board Audio Amplifier Power In A5CORD11...
  • Page 23 WIRING DIAGRAM AACE4204 Horn Illumination LED AACE4107 AACE4203 Power to Light Board AACE22506 Eyes Light Board A5PS1013 Power Supply AACE4207 AACE4201 AACE4201...

  • Page 24: Speaker Wiring Options

    SPEAKER WIRING OPTIONS A5CEAU010 Audio Jack from green socket on Motherboard to Audio Filter Speaker AACE8811 A5CE2300 Audio Filter AACE1605 AAMB10E-FHDP/BBW Motherboard AACB1900AMP Plug “input” I/O Aux Board cable into end of A5CEAU010 Current Production Version: The amplifier on the I/O Aux has been improved. As a result, on 5/8/18 a Audio Filter has been added to the Audio Jack.

  • Page 25: Motherboard & Software Options

    MOTHERBOARD OPTIONS Ticket Monster games have had 4 different types of motherboards. As motherboards become obsolete and can not be purchased, different motherboards have had to be sourced to be backward compatible in most cases.

  • Page 26: Motherboard Communication Options

    MOTHERBOARD COMMUNICATION OPTIONS Production Change: The communication cable from motherboard to I/O Aux Board needed to be changed with the use of the MB10 & MB10E motherboards. As a result, on 12/27/17 a change was made to a different communication cable. Important! - the direction which this cable plugs into the motherboard is different between the 10 and 10E ! The motherboard will be damaged if this cable is plugged in incorrectly! Current Production Version:...

  • Page 27: Game Errors

    GAME ERRORS Door Open The I/O board is seeing one of the 5 doors switches being open. (Front left door, front right door, back door, side left door, & side right door) All 5 door switches are wired in series, so if one is open, it will show open. Cable CE1618 plugs into the yellow socket on the top of the I/O board.

  • Page 28: Troubleshooting Guide

    TROUBLESHOOTING GUIDE Troubleshooting Strategy Use common sense and a systematic method of troubleshooting to determine the exact problem, probable cause and remedy. Use the process of elimination to find the faulty component. Always check for the simple and obvious causes first such as unplugged, loose or broken wires and bad sensors, bent, pinched, stuck or jammed components.
  • Page 29 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Game does not coin up Card Swipe System Special Set “Game drive voltage threshold” to 2 volts. Instructions- Coin signal Game should have an audio wires are white and black wires. Refer to wiring doink sound from speakers when Pinched, broken, or coin switch is...
  • Page 30 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Verify game is registering a Display monitor will show ticket value won. If Tickets not dispensing not – see “Wheel Sensor troubleshooting.” win. from either ticket dispenser. Game will not dispense with any door open. Ensure “Door Open”...
  • Page 31 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Weak encoder sensor. Replace sensor. Game says you won tickets even (AACB1901) though wheel is still spinning. Attract mode spinning wheel should slow down Game gives tickets as soon as money is inserted during attract mode. enough so it will not trigger win.
  • Page 32 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Monitor will have to be removed from game, and adjusted from Monitor problems. front of screen. Refer to “How to Replace Monitor” Remove fish head. Blurry Monitor Remove 2 wood braces holding monitor. Too bright, or dim. Peel monitor back away from sticky tape.
  • Page 33 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Enter menu, ensure this is not Change to “Motor Assist” , then power game off and then back on. set to “Abandon Game”. Motor will not assist the slow Enter menu, check diagnostic Change “abandon game” to “Motor Assist”. spin.
  • Page 34 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Spin meter never Encoder sensor dirty or faulty. Clean sensor and replace if needed. (AACB1901) increases. Pinched, broken, or Inspect wiring and replace cable if needed. disconnected wiring. Encoder sensor not (AACE1608) seeing wheel spin. I/O board faulty.
  • Page 35 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy The 2 crimped wires may be Inspect crimps on AACO1000 to ensure good Meters do not work. faulty connection. Game counter clicks at start Pinched, broken, or Check connections from counters to main board. of each game.

  • Page 36: Bill Acceptor Diagnostics

    BILL ACCEPTOR DIAGNOSTICS Note: There are many different models and brands of Bill Acceptors that are used on redemption games. Your Bill Acceptor may differ from the unit shown. Standard DBA is MEI # AE2451-U5E Part # A5AC9091 Determine if Bill Acceptor has power: Turn game ON—The bill acceptor should make noise as stacker cycles and green lights on outside bezel should flash.

  • Page 37: Power Supply Diagnostics

    POWER SUPPLY DIAGNOSTICS 1.) Verify AC power to front of game. Check power strip in bottom front. Check for illuminated power switch. 2.) Check AC power connection to power supply. 3.) Ensure Power Supply switch is set to 115V (or 230V) (Some model power supplies may not have this) 4.) Ensure Power switch is on.

  • Page 38: Door Open Error

    DOOR OPEN ERROR AACE1604 There are 5 door switches in total: Note: The small white 1 in back, 1 in left side door, 1 in right side door, 1 in left jumper cables are all front door, and 1 in right front door. Part # AACE1619 Back Door Switch...

  • Page 39: Wheel Encoder Sensor

    WHEEL ENCODER SENSOR The arrow pointer will show the customer which ticket value they have won. Remember: There is a ½ inch buffer zone between panels that provide a small margin of error. This space is also present on the big bonus values. It allows a big bonus value to score even though the pointer may be slightly above or below the actual sticker on the wheel.

  • Page 40: Brake Adjustments

    BRAKE ADJUSTMENTS Wheel coast time is a number related to how long the wheel spins as it coasts to a stop. A long coast time will increase the time per game, and customer will wait too long to play game. The higher the number, the faster the wheel stops.

  • Page 41: How To Replace Monitor

    HOW TO INSTALL A NEW MONITOR AAMO2200-TM Monitor Installation Instructions As monitors become obsolete and unavailable, replacement monitors will incorporate a different mounting process and wood pieces to enable the new monitor to fit and function. These instructions will show how to install the new monitor into your cabinet. Tools Needed: #2 Square Bit Screwdriver 1/2”...
  • Page 42 HOW TO INSTALL A NEW MONITOR Using a ladder, carefully bring the new monitor and old bracket to the top of the game. Plug in the power cord and VGA signal cable to the bottom of the new monitor housing. Ensure the old bracket is installed onto the new monitor housing so that the metal lip is at the top.

  • Page 43: How Remove Wheel

    HOW TO REMOVE WHEEL The large wheel may have to be removed from the cabinet to replace certain parts of the wheel assembly. The entire wheel can be slid out the back of the game on wooden rails. The drive chain will come out with the wheel.

  • Page 44: How To Clean The Window

    HOW TO CLEAN THE WINDOWS Open the front doors, unlock the 2 clasps holding the front window down, and slide the front window up like a roll-top desk. Remove the back door, the top of the front window can now be reached. Use the provided swiffer™...

  • Page 45: Stay Put Kit

    STAY PUT KIT Part # AAKIT-BBW-STAY Symptom: Ticket Monster game moves away from wall across floor over time. Solution: Simple wood block with rubber matting to block front wheels. Directions: Place dolly under front lip of game. Slightly raise game and slide wood block in front of wheel casters.

  • Page 46: Adjusting Master Volume Using Keyboard

    Solution: The original amplifier used on the I/O board has been discontinued, and the replacement amplifier has a higher gain level. Therefore, the motherboard’s master volume on the desktop has to be modified to provide normal sound levels. Instructions are different for Ticket Monster and Big Bass Wheel:...
  • Page 47 KEYBOARD/MOUSE ADJUSTING OF MASTER VOLUME Symptom: No volume at all on game, usually caused by swapping software between different versions of motherboards. Instructions: Plug a USB keyboard and USB mouse into the motherboard. Turn on game and allow to boot up as normal. Hit the Q on the keyboard to quit program.

  • Page 48: How To Link Ticket Monster Games

    HOW TO LINK TICKET MONSTER GAMES Overview: As each Ticket Monster game is pushed together and linked, one side wing will be removed and a center wing will take its place. There are multiple part numbers that can be used depending...
  • Page 49 HOW TO LINK TICKET MONSTER GAMES STEP 5: Install the router onto the screws previously installed above the I/O Aux Board These two Holes STEP 6: Peel back the warning sticker on the power strip and plug the power cord from the router into the power strip.
  • Page 50 HOW TO LINK TICKET MONSTER GAMES STEP 10: Route the purple cable through the newly drilled holes and plug into the motherboard. STEP 11: Move the games tight together and screw the 2nd game into the smaller center wing. STEP 12: Power on games.
  • Page 51 HOW TO LINK TICKET MONSTER GAMES Linking Examples for Multiple Games Example: How to Link 2 Games Game # 1 Game # 2 Parts Needed: 1 of AAKIT-TM-MARQ2 Motherboard Motherboard Do Not Use Blue Socket Example: How to Link 3 Games...
  • Page 52 HOW TO LINK TICKET MONSTER GAMES Example: How to Link 5 Games Parts Needed: 1 of AAKIT-TM-MARQ4 1 of AAKIT-TM-MARQ1-PS Game # 1 Game # 2 Game # 3 Game # 4 Game # 5 Motherboard Motherboard Motherboard Motherboard Motherboard...
  • Page 53 HOW TO LINK TICKET MONSTER GAMES Please call Baytek Entertainment with any questions at (920) 822-3951 Ext. 1102...

  • Page 54: Pivot Assy Exploded View

    PIVOT MECHANISM EXPLODED VIEW...

  • Page 55: Decal Diagram

    DECAL DIAGRAM...

  • Page 56: Parts Pictures

    PARTS PICTURES A5BK9999 A5BKSW001 A5BKSW002 A5BR1001 A5BURU040 A5PICV045 A5RICZ010 A5FI9010 A5BURU050 A5CA1005 A5CB8020 A5CH1003 A5CL1004 A5EB9000 A5ER0001 A5KIT-TM-100 A5GE4202 A5GE4203 A5LK2001 A5SP1003 A5SW200 A5SW7000 A5LK5002 A5PICV025 A5PICZ001 A5PL9097 A5PL9995 A5PL9998 W5TM4000 A5EX1006 A5EX1007 AAKIT-TM-MARQ1-PS AAKIT-TM-MARQ2 AAKIT-TM-MARQ3 AAKIT-TM-MARQ4 AAKIT-LINKAGE-BBW AAWG4200 AAWG4205 WARR0006-BBWP AAGU4258 AAGU4263 AAWD4173 AABK4150...
  • Page 57 PARTS PICTURES A5ME4150 A5ME4151 A5ME4152 A5ME4153 A5ME4154 A5ME4155 A5ME4156 A5ME4157 A5ME4159 A5ME4160 A5ME4161 A5ME4162 A5ME4169 A5ME4170 A5ME4171 A5ME4172 A5ME4174 A5ME4175 A5ME4176 A5ME4177 A5ME4178 A5ME4179 A5ME4180 A5ME4181 A5ME4182 A5ME4183 A5ME4184 A5ME4191 AAPB2700A A5OU1000 A5CEAU010 AACBL4A-DOORA A5CORD1 A5CORD11 A5CORD12 A5CORD5 AAJP9092 AACE1600 AACE1601 AACE1602 AACE1603...
  • Page 58 PARTS PICTURES AACE1630 AACE1634 AACE1710 AACE1713 AACE1715 AACE3219 AACE4250 AACE4251 AACE4252 A5DE4250-1 A5DE4250-2 A5DE4250-3 A5DE4255 A5DE4256 A5DE4257 A5DE4258 A5DE4259 A5DE4260 A5DE4261 A5DE4262 A5DE4263 A5DE4264 A5DE4265 A5DE4266 A5DE4267 A5DE4271 A5DE4272 A5DE4273 A5DE4274 A5DE4275 WABBW9524 WABBW0027 WARR0005-BBWP A5VF4153 AAVF4250 AAMO2200-TM AACO1000 AACE8811 A5TD1 AACE1625 AABD1055...

  • Page 59: Parts List

    PARTS PICTURES A5KIT-TM/R A5KIT-TM/R2 A5VF4253 A5VF4254 WACA4100 WACA4101 WACA4102 WACA4103 WACA4104 WACA4105 WACA4106 WACA4107 WACA4111 AACE22506 AACE4103 AACE4107 AACE4201 AACE4202 AACE4203 AACE4204 AACE4205 AACE4206 AACE4207 AACE4208 AACE4209 A5DE4268 A5DE4269 A5DE4290 A5DE4291 A5DE4292 A5DE4293 A5PS1013 A5SP4100 AABD1056 AACBBBW-LIGHTS-A PARTS LIST PART # DESCRIPTION PART # DESCRIPTION...
  • Page 60 AACE1715 Side Door Hinge to Inside Window Arc Ground A5ME4161 Metal Handle Pivot Assembly AACE3219 Ticket Dispenser to Low Ticket Switch AACE4250 LED Cable for Ticket Monster A5ME4162 Position Sensor Bracket A5ME4166 Solenoid Bracket AACE4251 Left Front Accent Light Cable...
  • Page 61 Score Pointer Decal A5DE4272 How to Play Instruction Decal AACB1901 Wheel Encoder Board A5DE4272-WA How to Play Instruction Decal for Washington AAHD1900-TM-1 Ticket Monster MB8&9 SATA 1.16 (No Discount) A5DE4273 Center Monitor Decal (Plexi) AAHD1900-TM-2 Ticket Monster MB10&10ESATA 1.19 (No Discount) A5DE4274 Left Wing Decal Motherboard Assy.

  • Page 62: Repair/Maintenance Log

    REPAIR/MAINTENANCE LOG If you need to make repairs or order replacement parts it is a good idea to keep a log. Below is a chart you can use to track repairs and maintenance. DATE MAINTENANCE PERFORMED PARTS ORDERED MISC. NOTES...

  • Page 63: Technical Support / Warranty

    TECHNICAL SUPPORT Excellent customer service is very important to Bay Tek Entertainment! We know that keeping your games in great operating condition is important to your business. When you need us, we are here to help. You can call us for free technical assistance, and you can count on us to have parts on-hand to support your game.

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