Macintosh-Specific Problems - Wacom CINTIQ 21UX Installation Manual

MACINTOSH-SPECIFIC PROBLEMS
At startup, a dialog box
appears telling you that
either the driver failed to
load or the tablet
preferences have not yet
been created.
Inkwell does not work
correctly with Cintiq.
The pen display tablet was not detected at startup. Check that the
USB interface cable is securely connected to a USB port on your
computer or to a USB hub. Make sure that Cintiq's power light is on
and is glowing blue. If this does not correct the problem, see
Troubleshooting on page 41.
From the G menu, select the U
O
P . Select USB from the H
ROFILER
list. A Wacom USB pen display model should be listed. If a pen
display model is not listed, check the pen display's USB cable
connection or try plugging the pen display into a different USB port.
If this does not help, contact Wacom for Technical Support.
See Technical support options on page 52.
There may be a problem with the Inkwell preferences. Remove the
damaged preference files as follows. They will be recreated when
you enable handwriting recognition.
1. From the Apple menu, choose S
System Preferences menu, choose S
Then turn off handwriting recognition.
2. From the G menu, choose your H
O
P folders. Then remove the following preferences:
REFERENCES
•
com.apple.ink.framework.plist
•
com.apple.ink.inkpad.plist
•
com.apple.ink.inkpad.sketch
3. Go back to S
YSTEM
handwriting recognition.
4. Test the Inkwell function using your Wacom pen display tablet
and pen.
5. If this procedure does not resolve your problem with Inkwell,
contact Apple Support for further assistance. Wacom is not the
software manufacturer for Inkwell and we are limited in our
abilities to support a third-party software application.
folder and launch the S
TILITIES
section of the C
ARDWARE
P
YSTEM REFERENCES
A
HOW
. Open the L
OME
P and I , and then enable
REFERENCES NK
YSTEM
ONTENTS
. From the
and select I .
LL NK
and
IBRARY
Troubleshooting
Page 51