Wacom CINTIQ 21UX Installation Manual page 51

The pen tip and screen
cursor do not properly line
up.
The screen cursor moves
but it does not jump to the
pen tip location when the
pen is placed on the display
screen, and it does not
follow the pen tip when the
pen is moved across the
display.
When using Cintiq on a
multiple monitor system,
you cannot use the pen to
control the other monitor(s).
The line you are drawing
does not line up with the
location of the screen
cursor.
Open the Wacom Tablet control panel and select the C
Continue with Calibrating Cintiq on page 34.
Make sure the Wacom tablet driver has loaded properly by opening
the Wacom Tablet control panel. If the driver did not load you will see
an error message. If an error message appears, reboot your
computer. If the problem persists, refer to the Installation instructions
and reinstall the Wacom tablet software. (For Macintosh, you must
restart your computer after installing the Wacom tablet driver for
proper tablet operation.)
If you have customized the side switch on your pen to toggle between
P mode and M
EN OUSE
operating in P mode.
EN
Set one of the ExpressKeys to D
key to cycle between pen control for the Cintiq and your other
displays. See the electronic Software User's Manual for details on
working with D T
ISPLAY
You can also use your pen to control the other monitors in M
mode. To use M mode, first set the pen's DuoSwitch to M
OUSE
T .... Then use the switch to toggle between P
OGGLE
M mode.
OUSE
To function properly, some applications require that the pen is set to
P mode. Make sure the pen has not been toggled to M
EN
If the pen is set to P
EN
may have a corrupted preferences file. Follow the instructions in the
next tip to create a new preferences file.
mode, make sure that your pen display is
T
ISPLAY OGGLE
.
OGGLE
mode and the problem still exists, then you
tab.
ALIBRATE
, and then press that
OUSE
ODE
mode and
EN
mode.
OUSE
Troubleshooting
Page 49