Wacom CINTIQ 21UX Installation Manual page 50

The eraser selects
everything or will not stop
erasing.
You notice a delay at the
beginning of pen strokes.
You have to press hard with
the pen when clicking,
drawing, or writing.
The pen tip does not
function.
Changing the function
settings for an input tool has
no effect.
The pen side switch does
not work.
Troubleshooting
Page 48
Open the Wacom Tablet control panel and go to the E
Move the E F
RASER EEL
button and increase the C
help, see Testing Cintiq on page 41.
Open the Wacom Tablet control panel and go to the P
Try decreasing the T
IP
work, try dragging the T
position in order to turn off double-click assist.
Open the Wacom Tablet control panel and go to the P
Move the T F slider toward S
IP EEL
and decrease the S
ENSITIVITY
Be sure you are using the pen that originally came with your pen
display tablet, or an Intuos3 pen. Other pens may not function
properly on the Cintiq pen display.
Make sure the status LED lights blue when the pen tip is pressed.
If the LED does not light, verify that the USB cable is plugged into an
active USB port on your computer or on a USB hub.
If the LED still does not light, you may have defective hardware
(see Troubleshooting on page 41).
Open the Wacom Tablet control panel. Check the control panel's P
tab and verify that the tip is assigned to a C
Make sure that you change the settings for the tool and application
that you are using. See the electronic Software User's Manual for
details on working with multiple tools and with application-specific
settings.
Be sure you are using the pen that originally came with your pen
display tablet, or an Intuos3 pen. Other pens may not function
properly on the Cintiq pen display.
Be sure you press the side switch when the pen tip is within 5 mm
(0.2 inch) of the pen display's active area – do this without pressing
down on the pen tip.
From the Wacom Tablet control panel, verify that the side switch is set
to the proper function you are expecting to occur for the application
(and input tool) you are using. Verify also that the S
E M option is deselected. (This option is accessed by
XPERT ODE
clicking on the control panel O
Make sure the status LED lights blue when you press the side switch.
If the LED does not light, verify that the USB cable is plugged into an
active USB port on your computer or on a USB hub.
If the LED still does not light, you may have defective hardware
(see Troubleshooting on page 41).
slider toward F , or select the D
IRM
T setting. If this does not
LICK HRESHOLD
D C D
OUBLE LICK ISTANCE
D C D
IP OUBLE LICK ISTANCE
, or select the D
OFT
and C T
LICK HRESHOLD
LICK
... button.)
PTIONS
tab.
RASER
...
ETAILS
tab.
EN
. If that does not
slider to the O
FF
tab.
EN
... button
ETAILS
settings.
EN
function.
S
IDE WITCH