Wacom CINTIQ 21UX Installation Manual & Hardware Manual
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Wacom CINTIQ 21UX Installation Manual & Hardware Manual

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gideon spiegel
February 17, 2025

I had problems in connecting my PTK650 wacom and now there is no connectio at all

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1 comments:
Mr. Anderson
February 17, 2025

To troubleshoot connection issues with the Wacom Cintiq 21UX:

1. Ensure the Cintiq’s power light is on and glowing blue.
2. Open System Profiler (macOS) from Applications > Utilities, then check the USB section under Hardware to see if the tablet is detected.
3. If the tablet is not found, check the USB cable connection or try a different USB port.
4. If the issue persists, open Disk Utility (macOS) from Applications > Utilities and run Repair Disk Permissions from the First Aid tab.
5. If problems continue, contact Wacom Technical Support.

If the issue involves Inkwell (handwriting recognition on macOS), removing damaged preference files may help.

This answer is automatically generated

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Summary of Contents for Wacom CINTIQ 21UX

  • Page 1 Cintiq21UX_Manual.fm Page -1 Friday, January 28, 2005 6:49 PM www.wacom.com Installation Guide & Hardware Manual...
  • Page 2 Wacom reserves the right to revise this publication without obligation to provide notification of such changes. Wacom does its best to provide current and accurate information in this manual. However, Wacom reserves the right to change any specifications and product configurations at its discretion, without prior notice and without obligation to include such changes in this manual.

  • Page 3: Introduction And Overview

    For information on using the Wacom Tablet control panel to customize your pen display tablet and pen settings, refer to Customizing on page 30 and to the electronic Software User’s Manual. See also Learning more about Cintiq on page 33.

  • Page 4: Precautions On Use And Handling

    Be sure to follow all instructions, cautions, and warnings found within this manual. Failure to do so could cause the loss of data or damage to your computer. Failure to do so could also void your warranty, in which case Wacom shall have no responsibility to repair or replace the product. Physical location...

  • Page 5: Handling

    Do not disassemble the Cintiq stand. Improper disassembly could result in physical injury ARNING or damage to the stand. In this case, Wacom shall have no responsibility to repair or replace the product. Prevent children from swallowing the pen tip or side switch. The pen tip or side switch ARNING may accidentally be pulled out if children are biting on them.
  • Page 6 Cintiq21UX_Manual.fm Page 4 Friday, January 28, 2005 6:49 PM Do not put heavy articles on the pen display tablet or push against it with a strong AUTION force; this may damage the display screen or break the Cintiq stand locking mechanism. Do not place heavy articles on the Cintiq cabling, repeatedly bend the cables sharply, AUTION or apply heavy stress to the cable connectors;...

  • Page 7: Table Of Contents

    Cintiq21UX_Manual.fm Page 5 Friday, January 28, 2005 6:49 PM CONTENTS Introduction and overview ........1 Precautions on use and handling .
  • Page 8 Cintiq21UX_Manual.fm Page 6 Friday, January 28, 2005 6:49 PM Appendix ..........52 Caring for Cintiq .

  • Page 9: Unpacking Your Cintiq

    Cintiq or the Cintiq stand. Your product came with the following items: Cintiq 21UX interactive pen display, Cintiq stand (MST-A103) main unit with attached cable...

  • Page 10: Setting Up The Cintiq Stand

    Cintiq21UX_Manual.fm Page 8 Friday, January 28, 2005 6:49 PM Setting up the Cintiq stand Place the stand on your desktop or work surface, making sure the stand is stable and will not tip or fall when the interactive pen display is mounted on it. Then familiarize yourself with the stand components. ARNING Do not operate the incline adjustment levers when Cintiq is not mounted on the stand, and do not lift the stand by the adjustment levers;...

  • Page 11: Unpacking And Mounting The Cintiq Interactive Pen Display

    Unpacking and mounting the Cintiq interactive pen display Do not remove the protective film from the front of the Cintiq 21UX interactive pen display until after it has been mounted on the stand. Remove any packing materials from the back of the display unit and cabling.
  • Page 12 Cintiq21UX_Manual.fm Page 10 Friday, January 28, 2005 6:49 PM ARNING When operating the incline adjustment levers, Cintiq must be mounted on the stand with the stand feet resting on a – B – stable, flat surface. The stand is spring-loaded and can snap back quickly, causing injury or damage if not operated properly.
  • Page 13 Cintiq21UX_Manual.fm Page 11 Friday, January 28, 2005 6:49 PM Adjusting rotation The interactive pen display can be rotated on the display stand when the incline is less than or equal to 25 degrees. To adjust rotation, grasp Cintiq by the main body and rotate the unit to the desired position; it will move on the bearing hub.
  • Page 14 Cintiq21UX_Manual.fm Page 12 Friday, January 28, 2005 6:49 PM Removing Cintiq from the display stand To remove Cintiq from the display stand: • If the rotation lock screws are attached, remove them from the back of Cintiq. • Position the interactive pen display to landscape orientation before removing it from the display stand.

  • Page 15: Cintiq Interactive Pen Display Components

    Cintiq21UX_Manual.fm Page 13 Friday, January 28, 2005 6:49 PM CINTIQ INTERACTIVE PEN DISPLAY COMPONENTS After the Cintiq interactive pen display is safely mounted on the Cintiq stand, take some time to familiarize yourself with its features and components. The LCD monitor and tablet sensor function as an integrated input and output device. The LCD monitor supports resolutions up to 1600 x 1200 pixels at 16.77 million colors.

  • Page 16: Rear View

    Cintiq21UX_Manual.fm Page 14 Friday, January 28, 2005 6:49 PM Rear view Digital/Analog (DVI/VGA) switch On Screen Display (OSD) controls Set this switch for the video These controls enable you to adjust a variety of display connection you will be using. settings.

  • Page 17: Installation

    Cintiq21UX_Manual.fm Page 15 Friday, January 28, 2005 6:49 PM INSTALLATION System requirements Before installing Cintiq, make sure your computer meets the following system requirements: • PC. Windows XP or 2000. DVI or VGA video connector, available USB port, and CD-ROM drive. •...

  • Page 18: Step 1: Lcd Monitor Installation

    Cintiq21UX_Manual.fm Page 16 Friday, January 28, 2005 6:49 PM Step 1: LCD monitor installation In the first stage of the installation process, Cintiq is installed as a monitor on your system. As you work through the first stage of the installation process, please refer to the LCD monitor cabling diagram on page 18 when making cable connections.
  • Page 19 Cintiq21UX_Manual.fm Page 17 Friday, January 28, 2005 6:49 PM If you are connecting to an Apple computer with one of the following video ports you will need to use an adapter: If you are connecting to an ADC connector, you will need to obtain an ADC to DVI-I adapter.
  • Page 20 Cintiq21UX_Manual.fm Page 18 Friday, January 28, 2005 6:49 PM LCD monitor cabling diagram (DVI/VGA) switch IGITAL NALOG AUTION Make sure your video card has a DVI or VGA connector, and that – A – you correctly set the Cintiq Digital/Analog (DVI/VGA) switch for the video connector you are using.
  • Page 21 To activate this color profile for use with Cintiq, you may need to select the Cintiq 21UX profile in the system’s ColorSync control panel. For more details, refer to the color management information in your operating system and application documentation.
  • Page 22 When a still image is displayed for a long period of time, an after-image may remain for a short time. To prevent this, Wacom recommends using a screen saver or other power management feature. Installation Page 20...

  • Page 23: Step 2: Pen Tablet Installation

    Plug the USB connector into an available USB port on your computer or into a USB hub attached to your computer. See – E – in the connection diagram below. Next, move on to the pen tablet Software installation on page 22. You must install the Wacom tablet driver software for full tablet functionality.
  • Page 24 Temporarily disable any virus protection programs. • Insert the Wacom Pen Tablet Driver CD into your computer’s CD-ROM drive. The software installer menu should automatically display. If you are running Macintosh OS X or the menu does not display, double-click on the I icon located on the CD.

  • Page 25: Working With Your Cintiq

    When pressure is applied to the pen tip, the tip switch is turned on and the pen simulates a primary mouse button click. The tip click pressure can be adjusted in the Wacom Tablet control panel. By default, the tip function is set to C...
  • Page 26 Cintiq21UX_Manual.fm Page 24 Friday, January 28, 2005 6:49 PM Pen operations The basic methods of working with the pen are as follows: Pointing and selecting: Move the Grip Pen above the Cintiq display screen to position the screen cursor. The pen tip needs to be within 5 mm (0.2 inch) of the pen display tablet surface; you do not need to touch the tablet surface to move the screen cursor.

  • Page 27: Working With The Tablet Controls

    Cintiq21UX_Manual.fm Page 25 Friday, January 28, 2005 6:49 PM Working with the tablet controls To speed up your workflow in graphics or other applications, your Cintiq interactive pen display features ExpressKeys and Touch Strips. While using the pen with your dominant hand, you can simultaneously use your other hand to operate the ExpressKeys or Touch Strip.
  • Page 28 Cintiq21UX_Manual.fm Page 26 Friday, January 28, 2005 6:49 PM Using ExpressKeys Press the ExpressKeys with your secondary hand to toggle between tools or change tool properties while using your primary hand to work with your pen on the display tablet surface. The default settings were chosen to optimize your workflow in Photoshop and other graphics applications, using the following modifier keys: Button 1: C...
  • Page 29 Each Touch Strip can be independently customized to meet your needs. Note that the Touch Strips are quite sensitive. If you find yourself accidentally activating a Touch Strip with your drawing arm, open the Wacom Tablet control panel and disable the Touch Strip on your drawing arm side.

  • Page 30: Setting Up Your Work Area

    Cintiq21UX_Manual.fm Page 28 Friday, January 28, 2005 6:49 PM Setting up your work area The Cintiq 21UX interactive pen display and stand were designed to provide you with the widest possible range of flexibility and ergonomic work approach. The design allows you to quickly adjust Cintiq to a different position whenever the need arises.
  • Page 31 Cintiq21UX_Manual.fm Page 29 Friday, January 28, 2005 6:49 PM Hints: • If the rotation lock screws are attached to the back of Cintiq, they must be removed before Cintiq can be rotated. • Before rotating the display unit, be sure the cable is freely rotating behind the unit. •...

  • Page 32: Customizing

    After you master the basics of using your Grip Pen on the Cintiq interactive pen display, you may want to customize the way the pen works. The Wacom Tablet control panel makes it easy to customize Cintiq and the pen.

  • Page 33: Customization Basics

    You can also access the manual from the Installation menu on the Wacom Pen Tablet Driver CD. Open the Wacom Tablet control panel to customize your product. When you open the control panel, an icon for the Grip Pen is displayed in the T list and the appropriate tabs are displayed.
  • Page 34 See Adjusting frequency and tracking (VGA only) on page 37, and Adjusting the LCD monitor beginning on page 34. • In the Wacom Tablet control panel, select the Grip Pen from the T list and then select the tab. ALIBRATE •...
  • Page 35 To view the manual, open the Wacom Tablet Control Panel and click on the H button. To read the Software User’s Manual before installing Cintiq, first insert the Wacom Pen Tablet Driver CD into your computer’s CD-ROM drive. When the software menu appears, select the U ’...

  • Page 36: Adjusting The Lcd Monitor

    Cintiq21UX_Manual.fm Page 34 Friday, January 28, 2005 6:49 PM Adjusting the LCD monitor Factory presets, multi-sync, and user settings Factory presets: For optimal display quality, set your video card to Cintiq’s native resolution of 1600 x 1200 pixels. See page 58 for signal specifications. Multi-sync: When connected as a VGA display, Cintiq attempts to automatically synchronize to the incoming signal.
  • Page 37 Cintiq21UX_Manual.fm Page 35 Friday, January 28, 2005 6:49 PM When you open the On Screen Display, the M is displayed. The M displays the following OSD adjustment categories: • . See below. ONTROL • . See below. MAGE CREEN • .
  • Page 38 Cintiq21UX_Manual.fm Page 36 Friday, January 28, 2005 6:49 PM Options in the C category are as follows: OLOR • . Enables you to adjust the interactive pen display color OLOR ETTING temperature. Provides color temperature settings for 9300˚ and 6500˚ Kelvin. •...
  • Page 39 If some portion of text appears blurred, adjust the frequency and tracking by following the procedure below. For crisp images, set the resolution of your video card to 1600 x 1200. • In the Wacom Tablet control panel, select the tab. ALIBRATE •...
  • Page 40 Cintiq21UX_Manual.fm Page 38 Friday, January 28, 2005 6:49 PM Power saving ® Cintiq conforms to VESA and ENERGY STAR power saving guidelines. When using Cintiq with a VESA Display Power Management Signaling (DPMS) compliant computer or video card, the display will automatically comply with the below power saving parameters. Power saving mode H-sync V-sync...

  • Page 41: Troubleshooting

    Cintiq21UX_Manual.fm Page 39 Friday, January 28, 2005 6:49 PM TROUBLESHOOTING Most of the time your pen display tablet will work flawlessly. But if you are having trouble, Wacom recommends you do the following: 1. If Cintiq does not function properly, refer to the troubleshooting section below. See also Display troubleshooting on page 43, or look in the Pen tablet troubleshooting on page 45.
  • Page 42 Cintiq21UX_Manual.fm Page 40 Friday, January 28, 2005 6:49 PM 3. Verify that the tablet and Grip Pen are working: • Press the Grip Pen tip against the display and verify that the status LED lights blue. • If the LED does not light, verify that Cintiq’s USB cable is plugged into an active USB port. If Cintiq is plugged into a USB hub, try plugging Cintiq directly into the USB port on your computer.

  • Page 43: Testing Your Input Tools

    T list with its default settings. Open the Wacom Tablet control panel and click on the A button. In the dialog box that appears,...
  • Page 44 Cintiq21UX_Manual.fm Page 42 Friday, January 28, 2005 6:49 PM Testing a pen 1. While observing the P column, bring your pen within 5 mm (0.2 inch) of the OINTING EVICE display screen. A value for P , the D , and a D S/N (serial ROXIMITY EVICE...

  • Page 45: Display Troubleshooting

    Cintiq21UX_Manual.fm Page 43 Friday, January 28, 2005 6:49 PM Display troubleshooting If you encounter problems with the Cintiq display, refer to the following tables; your problem may be described here and you can try the solution offered. For additional information about color issues, refer to the documentation that came with your operating system or applications.
  • Page 46 Cintiq21UX_Manual.fm Page 44 Friday, January 28, 2005 6:49 PM The image appears multiple times • Do not extend the video cable. Do not use an input selector on the display. switch box. When a still image is displayed for • Use a screen saver or other power management feature.

  • Page 47: Pen Tablet Troubleshooting

    Your problem may be described here, and you can try the solution offered. Be sure you refer to the Cintiq Read Me file for the latest information. For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport and follow the links to the FAQs.
  • Page 48 (0.2 inch) of the pen display tablet’s active area – do this without pressing down on the pen tip. From the Wacom Tablet control panel, verify that the side switch is set to the proper function you are expecting to occur for the application (and input tool) you are using.
  • Page 49 Make sure the Wacom tablet driver has loaded properly by opening but it does not jump to the the Wacom Tablet control panel. If the driver did not load you will see pen tip location when the an error message. If an error message appears, reboot your computer.
  • Page 50 Contact the Wacom support staff for the area where status LED is always blue. your product was purchased. See the Wacom tablet Read Me file, located on your computer or on the Wacom Pen Tablet Driver CD, for contact information. Windows-specific problems...
  • Page 51 , and then enable YSTEM REFERENCES handwriting recognition. 4. Test the Inkwell function using your Wacom pen display tablet and pen. 5. If this procedure does not resolve your problem with Inkwell, contact Apple Support for further assistance. Wacom is not the software manufacturer for Inkwell and we are limited in our abilities to support a third party software application.

  • Page 52: Technical Support Options

    If you cannot find the answer in this guide, you may find updated information about your problem in the appropriate Read Me file for your platform (located on the Wacom Pen Tablet Driver CD). You can also check the product FAQs (Frequently Asked Questions) on the Wacom web site for your region.

  • Page 53: Obtaining Driver Downloads

    Obtaining driver downloads Wacom periodically updates the pen tablet software driver to maintain compatibility with new products, and recommends that you regularly update the driver for best functionality. A new Wacom tablet software driver (when available) can be downloaded from the Internet.

  • Page 54: Appendix

    Cintiq21UX_Manual.fm Page 52 Friday, January 28, 2005 6:49 PM APPENDIX Caring for Cintiq Keep the Grip Pen and the Cintiq LCD screen surface clean. Dust and dirt particles can stick to the pen and cause wear to the display screen surface. Regular cleaning will help prolong the life of your LCD screen surface and pen.

  • Page 55: Optional Display Configurations

    Cintiq21UX_Manual.fm Page 53 Friday, January 28, 2005 6:49 PM Optional display configurations After mounting the interactive pen display unit on the Cintiq stand, you can rotate the pen display tablet to a variety of positions. If you do not plan to rotate the Cintiq and want to fasten it more securely to the stand, you can install the rotation lock screws as shown below.

  • Page 56: Using An Alternate Mount Or Stand

    Cintiq21UX_Manual.fm Page 54 Friday, January 28, 2005 6:49 PM Using an alternate mount or stand Cintiq can be attached to any mount arm or stand conforming to the VESA 100 standard. Mounting screws that are 4 mm wide with a 0.7 mm pitch (M4 Regular), with a screw clearance depth from 13 –...
  • Page 57 Cintiq21UX_Manual.fm Page 55 Friday, January 28, 2005 6:49 PM 4. Next remove the four attachment screws from the cable cover plate and lift the plate away from the pen display unit. 5. Place the cable into the cable exit channel. Then reattach the cable cover plate making sure to use the correct screws for reattachment.
  • Page 58 Cintiq21UX_Manual.fm Page 56 Friday, January 28, 2005 6:49 PM 6. Taking care not to dislodge the bearing stopper from the hub section, position the two halves of the bearing hub together around the pen display tablet cable and over their attachment points. Proper positioning shows the hub sections aligned along the horizontal axis of the pen display tablet.

  • Page 59: Uninstalling Cintiq

    Cintiq21UX_Manual.fm Page 57 Friday, January 28, 2005 6:49 PM Uninstalling Cintiq Follow the appropriate procedure below to remove the Wacom tablet software and Cintiq interactive pen display from your system. Important: When you remove the Wacom tablet driver software from your system, any other Wacom tablet connected to your computer will no longer operate with full Wacom tablet functionality.

  • Page 60: Product Specifications

    Each Cintiq LCD panel is produced under very stringent quality standards. Production techniques cannot guarantee an absolutely perfect TFT display. Wacom does not allow any pixel to be always white or always black. The Cintiq 21UX display contains 5.76 million sub-pixels (red, green, or blue dots).
  • Page 61 Cintiq21UX_Manual.fm Page 59 Friday, January 28, 2005 6:49 PM Pen tablet Reading technology Electromagnetic resonance technology Active area 432.0 x 324.0 mm (17.0 x 12.75 in) Resolution 0.005 mm/point (5080 lpi) Accuracy ±0.5 mm (±0.02 in), average Tilt range (all pens) ±60 degrees Reading height 5 mm (0.2 in)
  • Page 62 Cintiq21UX_Manual.fm Page 60 Friday, January 28, 2005 6:49 PM Accessories Airbrush. A true digital airbrush incorporating a pressure-sensitive tip and eraser, tilt sensitivity, and a fingerwheel that provides an additional degree of control over the application of digital paint. ZP-400E This tool also includes a programmable side switch.

  • Page 63: Purchasing Parts And Accessories

    To purchase parts and accessories, refer to the Cintiq Read Me file and see who to call for your region. You can also do the following: To purchase parts and accessories in the USA or Canada, call 1.888.884.1870 (toll-free) or visit Wacom’s web site at http://www.wacomdirect.com (USA only).

  • Page 64: Radio And Television Interference

    The equipment described in this manual generates, uses, and can radiate radio-frequency energy. If it is not installed and used properly – that is, in strict accordance with Wacom instructions – it may cause interference with radio and television reception.

  • Page 65: Warranty

    (2) years, from the date of original retail purchase, as evidenced by a copy of the receipt and registration with Wacom by mail or online within 30 days of purchase.
  • Page 66 Wacom repair center is not available in your local country you will be responsible for all transportation costs including duties and taxes to and from the Wacom repair center. In all other respects the terms of the warranty as set forth above apply to such sales.
  • Page 67 General: +81.(0)480.78.1213 General: +81.3.5309.1513 Fax: +81.(0)480.78.1217 Fax: 81.3.5309.1514 WACOM China Corporation WACOM Digital Solutions Co., Ltd. Room 611 CNT MANHATTAN BUILDING Gangnam Telepia B/D 9th Fl, 662-18 No. 6, Chaoyangmen Bei Road. Beijing, China 100027 Yeoksam-dong, Gangnam-gu, Seoul, 135-080 Korea...
  • Page 68 Cintiq21UX_Manual.fm Page 66 Friday, January 28, 2005 6:49 PM Installation Guide & Hardware Manual WACOM Co., Ltd. Watch for the Penabled logo to ensure you are getting the natural feel and superior performance of Wacom’s patented cordless UE-0308 and battery-free pen technology.

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