Viewing Phone Administration Data; Using The Quality Reporting Tool - Cisco 7970G - IP Phone VoIP Phone Manual

Symptom
You are disconnected
from a call that you
joined using Barge
CallBack fails
The phone shows an
error message when
you attempt to set up
Call Forward All

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to...
Access network
configuration data
Access status data
Access phone model
information
Access phone call and
voice quality
information

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to
submit information to your system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0
Explanation
You will be disconnected from a call that you have joined using Barge if
the call is put on hold, transferred, or turned into a conference call.
The other party might have call forwarding enabled.
Your phone may reject your attempt to set up Call Forward All directly on
the phone if the target number that you enter would create a Call Forward
All loop or would exceed the maximum number of links permitted in a Call
Forward All chain (also known as a maximum hop count). Ask your system
administrator for details.
Then...
Choose > Network Configuration and select the network
configuration item that you want to view.
Choose > Status and select the status item that you want to view.
Choose > Model Information.
Choose > Status > Call Statistics.
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