Attendant Consoles - 3Com 1102B - NBX Business Phone VoIP Telephone Manual

8
A
TTENDANT
The NBX 1105 Attendant Console and the NBX Complement Attendant
Software (CAS) application enable a receptionist to handle high call
volumes efficiently. Although receptionists are the primary users of the
Attendant Console and CAS, the two can be used by busy sales
representatives and others who receive a high volume of telephone calls
or who make frequent calls to the same telephone numbers.
This chapter covers these features:
NBX 1105 Attendant Console
■
Telephones to increase call handling capability. In most offices, the
Attendant Console is used by a receptionist or switchboard operator,
referred to in this guide as "the receptionist."
Complement Attendant Software
■
that allows a receptionist to answer and route calls using a personal
computer. Your administrator installs the Complement Attendant
Software on your computer from the NBX Resource Pack CD.
The Attendant Console and Complement Attendant Software can be
used at the same time. However:
When incoming calls appear on the Attendant Console, you must
■
handle them using the buttons of the console.
When calls appear on the computer screen, you must handle them
■
using the computer mouse and the CAS software features.
C
ONSOLES
— A device that works along with NBX
(CAS) — A software application